Macalister Terraces Hotel

Hotels
8.7 (729 reviews)
71 Lorong Macalister , George Town , MY

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Family rooms
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cozy atmosphere
Cons:
Cleanliness issues
No breakfast service
Noise from other guests

Categories

Cleanliness
7.91
There was a foul smell from the toilet and the shower was a bit broken, but nothing major.
Service
9.38
The staff was very kind and gave great recommendations. Super friendly and helpful during check-in.
Location
9.42
Close proximity to all Georgetown attractions. Location was great.
Room Quality
8.37
The room was cozy, but there were issues with the mattress and noise from other guests.
Amenities
8.4
The hotel room amenities are great, but lacked breakfast service, which isn't much of a problem.
Value for Money
8.86
Great value for money and room amenities.
Food and Beverage
8.41
Breakfast service not provided, but dining outside is a norm.
Overall Experience
8.88
Overall, can't recommend this place highly enough.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:39

Property Description

Luxurious Accommodation
Indulge in our air-conditioned rooms equipped with modern amenities for your comfort and convenience.

Concierge Service and Sun Terrace
Our hotel offers a concierge service to assist you throughout your stay and a sun terrace for relaxation and enjoyment.

Prime Location
Located near popular attractions like Northam Beach and Penang Times Square, our hotel provides easy access to the best of George Town.

To book your stay at Macalister Terraces Hotel and experience luxury in the heart of George Town, simply make your reservation now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.7
Based on 729 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 8.88
S
spats0828 • solo_traveller • jp
8
素敵なホテルでよかった
Pros:

観光地に近いわりに繁華街からは外れているので夜は静かに過ごせました
スタッフの皆さんも優しくフレンドリーな接客でありがたかったです
ホテルから徒歩圏内にスーパーや飲食店も豊富で、ホテル内のテラスも開放的で気持ちが良いので食事を持ち帰ってホテルで食べるのもおすすめです

Cons:

3泊しましたが多分シーツは変えずにきれいに整えていただいただけなのかな?と思いました 個人的にはかまいませんが気になる方はいるかなと思います
後は窓のない部屋だったのが少し気になりました 事前にわかると良かったかなと思います

2026-09-18 • via Nuitee
M
Marialuisa • couple • it
8
2026-09-17 • via Nuitee
P
Prakash • couple • au
1
2026-09-17 • via Nuitee
L
Lina • solo_traveller • ca
9
2026-09-16 • via Nuitee
B
Bakker • couple • nl
7
Prettige schone kamers op een goede plek
Pros:

Personeel heel behulpzaam en vriendelijk, schoon en goede ligging

Cons:

Jammer dat er geen raam in onze kamer zat

2026-09-14 • via Nuitee
M
Mutheu • solo_traveller • ke
10
Pros:

Spent the last two weeks visiting Kuala Lumpur and Singapore. I had very lovely stays with beautiful views, but in terms of hospitality, this was my #1 stay. I liked that a day prior to my arrival, they reached out to know when we will be arriving.

On arrival, the welcome drink was so nice, had to ask where to get it. Lisa, goodness, host with the most. She gave us a map of Penang and what to do where. She also had printed out all the places we could eat, including Halal restaurants for Muslim customers. I recommend recording her as she talks because she gives you lots of details 🤭

This place was so beautiful. The reception, the multiple seating areas and art pieces were well thought out and very lovely. Our room was also really nice. For someone who gets claustrophobic in spaces without windows, I actually noticed on my last night that I didn't have a window because the space and circulation made it easy for me to not feel cramped up. There were small details that they did that made me feel they put a lot of effort to cater to different customers.

Having toured George Town, I ended up liking the location because I would leave the noise and enter this quiet street where the hotel was located. P.s they had beer with convenient store prices for sale, we realised late. Thank you Lisa and team for making it a memorable stay.

2026-09-14 • via Nuitee
M
Martin • couple • ca
10
2026-09-14 • via Nuitee
R
Riyana • couple • fr
10
2026-09-11 • via Nuitee
O
OLGA • couple • es
9
Encanto de hotel y buena ubicación
Pros:

El hotel está todo rehabilitado con un gusto excepcional, cuando llegas parece que te la calle no es la mejor, pero cuando llegas al hotel...el chico que nos atendió, creo recordar que Said con el pelo rizado y joven, nos estuvo explicando durante más de una hora con el plano de la ciudad, todo lo que teníamos que hacer en la ciudad, dónde ir a comer, qué ver, cómo organizarnos. Fue encantador y el hotel...un lujazo!

Cons:

No tengo nada que no me gustase! Fue todo genial!

2026-09-11 • via Nuitee
M
Malik • solo_traveller • gb
8
Pros:

The property looks nice and friendly staffs.

Cons:

I thought the room needed modernisation and could have been cleaner. Also, had to carry suitcases up the stairs as it doesn't have a lift.

2026-09-10 • via Nuitee
M
Michele • extended_group • it
10
Super Piacevole
Pros:

La Signora Lisa ci ha accolti davvero bene, dandoci subito qualche suggerimento sulla Città e dove andare a mangiare per pranzo. Con noi è stata eccezionale e super disponibile. la camera era pulità con un ottimo bagno.
L'Hotel era veramente carino con un bellissimo murales all'interno subito per farci immergere nel mood di questa spledida città (la più bella visitata in Malesia).

2026-09-10 • via Nuitee
M
Moser • solo_traveller • at
9
Pros:

Great location, very friendly and kind staff, nice room, comfortable bed.

Cons:

No breakfast available at the hotel (would be an added bonus). A few more options to hang clothes in the room and bathroom would be convenient.

2026-09-09 • via Nuitee
J
Jane • solo_traveller • nl
8
Pros:

I liked the charm of the heritage courtyard house and the lovely staff, Lisa

Cons:

I didn't like that they did not provide separate bottles for shampoo and conditioner. They provided a 2-in-1 body shower + shampoo. For such a lovely hotel, the small details like this is a setback. I also felt the management had an inclination to "skim" on things - e.g they also had a strict SOP on providing extra towels. If you put all these together, I am tempted to stay at another hotel for a full service & amenities even if that means paying more.

2026-09-09 • via Nuitee
S
Sara • couple • it
9
2026-09-09 • via Nuitee
V
Valter • couple • it
9
2026-09-08 • via Nuitee
Y
YUE • couple • jp
8
2026-09-08 • via Nuitee
P
Poh Ling • couple • my
9
2026-09-07 • via Nuitee
L
Lorenzo • couple • it
9
2026-09-07 • via Nuitee
A
Aurélie • couple • fr
9
2026-09-06 • via Nuitee
S
Sonja • solo_traveller • de
10
Pros:

Sehr schönes Hotel, liebevoll eingerichtet mit Pflanzen, Kunst, Aufenthaltsräumen.
Die Zimmer und das Bad haben eine gute Größe und sind sehr sauber. Die Einrichtung ist gut, die Betten bequem.
Das Personal war durchweg sehr nett, hilfsbereit und aufgeschlossen; Begrüßungsgetränk und Ausflugstipps inklusive.
Auf jeden Fall sehr empfehlenswert!

2026-09-05 • via Nuitee