Grand Hotel Victoria Concept & Spa, by R Collection Hotels

Hotels
•
R Collections Hotels Group
9.8 (53 reviews)
Via B. Castelli, 9, Menaggio, CO, 22017 , Menaggio , IT
39-0344-32003

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Pets allowed

Facilities

Free breakfast
Full-service spa
Fitness facilities
Proposal/romance packages available
Electric car charging station
Free WiFi
24-hour front desk
Garden
Luggage storage
Concierge service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent amenities
Good food
Cons:
Cleanliness issues
Service can be pushy
A/C problems

Categories

Cleanliness
8.8
A dirty towel and a room that smelt of sewage indicate cleanliness issues.
Service
10
The staff were described as friendly and willing to help, though somewhat pushy.
Location
10
Menaggio is a great location to explore Lake Como.
Room Quality
9.8
Spacious rooms with some issues in the newer part of the hotel.
Amenities
10
Excellent amenities including an amazing spa and access to the beach club.
Value for Money
9.8
Not mentioned directly; assumed to be in line with hotel expectations.
Food and Beverage
10
Great breakfast and inspired Italian meals.
Overall Experience
10
Despite some negatives, the overall sentiment towards the hotel is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:54

Property Description

Experience the ultimate luxury at Grand Hotel Victoria Concept & Spa, where elegance meets comfort in the heart of Menaggio.

Indulgent Spa Services
Pamper yourself with rejuvenating spa treatments, from soothing massages to revitalizing facials, ensuring a blissful escape from daily life.

Exquisite Dining Options
Savor delectable culinary delights at Ristorante 1827 or enjoy convenient 24-hour room service. With two bars/lounges, unwind with a refreshing beverage after a day of exploration.

Unmatched Amenities
Stay active in our fully-equipped fitness center, dive into the indoor pool, or relax in the steam room. Enjoy complimentary WiFi and exceptional concierge services to cater to all your needs.

Don’t miss out on an unforgettable getaway—book your stay today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June to September.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Maximum number of pets per room 1

See all policies

Location

Guest Reviews

9.8
Based on 53 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 9.8
Amenities: 10
Value for Money: 9.8
Food and Beverage: 10
Overall Experience: 10
T
Timothy J
8
Pros:

Beautiful view of the lake. Great breakfast.

2025-10-11 • via Nuitee
A
Andrew
10
Pros:

One of the best customer experiences we have ever had. Staff was amazing taking care of every need and helping with anything. Absolutely amazing top to bottom.

2025-10-07 • via Nuitee
S
Sydney
10
Pros:

I cannot say enough good things about the Grand Hotel Victoria. From the immaculately kept grounds; beautiful lush hydrangeas, wonderful pool, exceptional restaurants, to the staff. The staff is friendly, accommodating, and made me and my fiancé feel right at home. We had several hiccups with travel along to and from Como and the staff went above and beyond to make sure we got to our destinations safely and smoothly. To travelers: do check out the local gelato spot that is a 5 minute walk from the hotel (pro-tip: get the pistachio) and the restaurant “Dal Tato” for some amazing Italian food.

2025-09-29 • via Nuitee
J
Jessica
6
Pros:

Worst 5 star hotel we have stayed in. They are a fairly new 5 star hotel (4 star before their extension) and this showed in their customer service. They want to help but they do not take no as an answer, very pushy and uncomfortable. The room smelt of sewage and the drain was gurgling (we were in the new extended part of the hotel). One towel was dirty. The room service breakfast choice extremely poor. The good things were the indoor spa, comfy bed and the breakfast in the restaurant.

2025-09-28 • via Nuitee
V
vickie • family
6
Pros:

The A/C didn't work properly. No restaurant, but a nice breakfast buffet. Rooms were not well appointed.

2025-09-15 • via Nuitee
S
Sibel
10
Pros:

2025-08-29 • via Nuitee
V
Verified traveler
10
Amazing hotel
Pros:

Amazing hotel, nice spacious rooms, great breakfast and restaurant for evening.

2025-08-23 • via Nuitee
D
Damon • family_with_children
10
Pros:

The Grand Hotel Victoria is an amazing property with a warm and friendly staff willing to help at all times. Our stay in a Jr Suite was spectacular, with a deck and expansive views of Lake Como. The rooms were very nicely appointed and the staff was very responsive to cleaning requests, turn down service and requests for things like ice and pillows. The Spa is amazing, with literally something for everyone, whether you like lap pools, waterfall massagers, hot and cold therapies, saunas and so much more. The beach club is a 5 minute walk down the street and provides multiple pools, lounge areas, dining and of course access to the lake itself. Finally, the food was excellent, from the breakfast buffet to inspired Italian meals. You won't be disappointed in this hotel, and Menaggio is a great location to explore all that Lake Como has to offer.

2025-07-23 • via Nuitee
M
Marina • family
10
Pros:

Every detail is thoroughly thought out in this hotel, impeccable service, amazing facilities and amenities

2025-06-27 • via Nuitee
R
Robin • partner
10
Pros:

Very very good staff

2025-06-12 • via Nuitee
J
Jonathan • partner
10
Pros:

One of the best hotels we've ever started at.

2025-06-07 • via Nuitee
K
Katie • partner
10
Pros:

Grand Victoria was absolutely amazing. The most beautiful location & hotel with the best staff...and the spa & beach club were great perks!

2025-06-06 • via Nuitee
A
Abdolkarim • family
10
Pros:

Spa was amazing, our room was on the first floor with no meaningful views.

2025-06-03 • via Nuitee
P
Patricia
10
Pros:

Hotel lindo, muito bem localizado. Em uma região calma, da qual é possível deslocar-se para outros locais de interesse facilmente. Equipe extremamente atenciosa e eficiente.

2025-05-20 • via Nuitee
D
DANIEL • partner
10
Pros:

We stayed 5 days at The Grand Hotel Victoria Concept & Spa. It was THE most incredible stay that we have ever had at a hotel! The staff is amaing, the spa is mind blowing and our room was immacualte.

2025-05-20 • via Nuitee
A
Andrea
10
Pros:

The only thing I dislike about the hotel, is that is advertised with a beach club, but when you actually go there is a separate location and is not included in the price, you have to pay extra to access it. It shouldn’t be advertised as part of the hotel’s amenities

2025-05-19 • via Nuitee
A
Ariane • partner
10
Pros:

Magnifique hôtel récent et moderne ! Un service exceptionnel !

2025-05-18 • via Nuitee
S
Seth
10
Pros:

Stunning. I will absolutely be back

2025-05-08 • via Nuitee
S
Sarah
10
Top tier hotel
Pros:

This is easily one of the best hotels I have ever stayed in.
Service incredible, nothing was too much and the spa was perfect

2025-04-18 • via Nuitee
A
Anders • family
10
Pros:

Fantastic staff and hotel! Will for sure pick this spot on Lago Como

2025-04-16 • via Nuitee