Holiday Inn Express & Suites - Ottawa by IHG

Hotels
•
Holiday Inn Express
8.4 (148 reviews)
2340 S King Street , Topeka , US
+1 815-320-2230

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Immaculate/clean rooms reported by multiple guests
Convenient location (close to school, good for travel)
Quiet
Pet-friendly
Comfortable rooms
Cons:
Dusting/housekeeping issues (e.g., dust on bed frame)
Mold in bathroom drain / maintenance needed
Strong carpet odor in at least one room and inadequate response
Slippery shower floors (safety concern)
Outdated / poorly maintained showers
Cold breakfast at times and weak coffee
Sink drainage/back-up issues
Lack of blackout curtains / parking-lot light disturbance

Categories

Cleanliness
6.8
Multiple guests reported dust build-up (e.g., top of bed frame), mold in the bathroom drain, and a severe carpet odor in one room; others called rooms 'immaculate' — overall cleanliness is mixed but with notable problems.
Service
9.4
Staff described as 'super friendly and welcoming' by several guests, though there was a failure to resolve an odor/room-change complaint adequately; generally strong front-desk and welcoming service overall.
Location
9.2
Multiple mentions of convenient location — close to a school, good for travel and passing through; one note about parking-lot lights affecting a room at night.
Room Quality
7.6
Rooms are generally comfortable and clean for many guests, but issues noted include slippery shower floors, an outdated/poorly maintained shower, a slow/draining sink, blackout curtain missing on a window, and occasional carpet odor.
Amenities
9
Property offers useful amenities (pet-friendly, breakfast service, coffee machine), and several guests praised the overall facility; some specific amenity issues (weak coffee) were reported but core amenities are strong.
Value for Money
9
Most guests found the stay convenient and comfortable for their needs (e.g., graduation, travel stop); one guest requested a refund due to an unresolved odor problem, but overall value perception leans positive.
Food and Beverage
7.4
Breakfast was enjoyed by some, but there were complaints about cold items during setup and a weak/too-weak coffee machine; mixed but leaning toward satisfactory.
Overall Experience
8.8
Overall impressions are mixed: several guests praised cleanliness, comfort, friendly staff, and convenient location, while a subset experienced significant cleanliness or maintenance issues (notably carpet odor and shower problems). Overall stays tended to be positive despite isolated serious issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a refreshing dip in the indoor pool or stay active at the fitness centre during your stay at Holiday Inn Express & Suites - Ottawa.

Modern Comforts: Unwind in rooms equipped with flat-screen TVs, air conditioning, and private bathrooms for your ultimate relaxation.

Delicious Start: Begin your day with an energizing American breakfast offered each morning at the hotel.

Experience a blend of relaxation and top-notch service at Holiday Inn Express & Suites - Ottawa, an IHG Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 148 reviews
Cleanliness: 6.8
Service: 9.4
Location: 9.2
Room Quality: 7.6
Amenities: 9
Value for Money: 9
Food and Beverage: 7.4
Overall Experience: 8.8
J
Janet • family_with_children • us
10
2026-10-31 • via Nuitee
K
Kenneth • solo_traveller • us
9
2026-10-31 • via Nuitee
B
Burrell • couple • us
7
2026-10-29 • via Nuitee
T
Theresa • solo_traveller • us
7
Cons:

House cleaning needs to pay more attention to dusting like the top of the bed frame. clean the mole out of the drain hole in the sink in the bathroom. you can see from the mirror if you look down.

2026-10-17 • via Nuitee
J
Jay • solo_traveller • us
1
Cons:

I booked two nights but only could stay one

2026-10-16 • via Nuitee
B
Bill • couple • us
8
It was good.
2026-10-07 • via Nuitee
E
Eunice • couple • us
10
2026-09-14 • via Nuitee
K
Ken • solo_traveller • us
8
Pros:

Quiet

Cons:

Why do you have showers with floors that are slippery as hell? I almost crashed and burned

2026-09-13 • via Nuitee
S
Sonia • couple • us
10
Overall the room was good I wish the shower was better maintained
Pros:

The room was very clean and comfortable

Cons:

The shower was not up to date

2026-08-31 • via Nuitee
W
Wayne • solo_traveller • us
10
2026-08-15 • via Nuitee
A
Anne • extended_group • us
10
Will alls book out stay there when traveling through!
Pros:

The staff was super friendly and welcoming. The place was immaculate!

Cons:

Nothing

2026-08-10 • via Nuitee
T
Tommy • solo_traveller • us
6
I don’t normally stay in a Holiday Inn and now I know why
Pros:

I didn’t care for the coffee machine, it was a medium roast, which is very weak

Cons:

I didn’t particularly care for the breakfast as the staff was setting it up and putting it out it was cold

2026-08-04 • via Nuitee
G
Gooch • couple • us
5
Stay there often an generally like it a lot but this Tim was somewhat disappointed.
Pros:

Convenient for our travel needs. Good for pet.

Cons:

Rm321 bath sink drained back up and window didn’t have a blackout curtain so room was lit by parking lot lights at night.

2026-08-03 • via Nuitee
G
Gooch • couple • us
6
2026-08-03 • via Nuitee
R
ROBIN • extended_group • us
1
An unbearable carpet odor and no room change made for a very uncomfortable stay.
Cons:

Unfortunately, our stay was very disappointing.

As soon as we checked into our room, there was a strong foul odor coming from the carpet. We reported it to the front desk 3–4 times during our stay. The first time, they sent someone to spray a fragrance on the carpet. It smelled better for about 30 minutes to an hour, but the terrible odor quickly returned.

We requested to be moved to another room because the smell was unbearable, especially at night, but our request was never accommodated. The second time we complained, housekeeping simply placed a cucumber-scented air freshener in the room instead of addressing the actual problem. It did nothing to eliminate the source of the odor.

Sleeping in the room that night was extremely uncomfortable because of the persistent smell.

What made it even more frustrating was that one of my friends stayed in a different room at the same hotel and had no odor issues at all, so this was clearly a problem specific to our room.

I understand that unexpected maintenance issues can happen, but the lack of an effective solution or a room change after multiple complaints was very disappointing. I hope the hotel resolves this issue before assigning this room to future guests.

Because the issue was never resolved, we had an extremely uncomfortable night and were unable to enjoy the stay we paid for. We believe the room was not fit for guests in its condition and feel that a full refund would be a fair resolution given the circumstances.

2026-07-22 • via Nuitee
R
Rupesh • family_with_children • us
8
2026-07-16 • via Nuitee
A
Alejandro • extended_group • us
9
Great road-trip stop for my friends and family
2026-07-13 • via Nuitee
R
Rick • solo_traveller • us
10
2026-07-06 • via Nuitee
P
patricia • solo_traveller • us
9
2026-06-23 • via Nuitee
A
Alain • solo_traveller • ca
8
2026-06-01 • via Nuitee