Holiday Inn Express - Jacksonville South Bartram Prk by IHG

Hotels
•
Holiday Inn Express
9.1 (365 reviews)
13934 Village Lake Circle , Jacksonville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
clean rooms
friendly staff
good breakfast
convenient location
pet friendly
Cons:
moisture in rooms
soft pillows
issues with housekeeping

Categories

Cleanliness
8.34
Generally clean with some reports of moisture issues in the rooms.
Service
9.81
Staff was courteous and professional, with attempts to accommodate guest needs.
Location
9.35
Conveniently located near restaurants and shopping.
Room Quality
8.5
Rooms were clean and comfortable, but some issues with comfort levels like pillows.
Amenities
9.33
Good breakfast options and pet-friendly policy noted.
Value for Money
8.79
Good value considering cleanliness and service provided.
Food and Beverage
9.34
Excellent breakfast offerings and positive reviews about food.
Overall Experience
9.31
Positive overall impressions with minor issues that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:56

Property Description

Swimming Pool and Free WiFi: Enjoy a refreshing dip in our outdoor swimming pool and stay connected with complimentary WiFi in all air-conditioned rooms.

Comfort and Convenience: Each room is equipped with a desk, flat-screen TV, cozy bed linens, and fresh towels for a comfortable stay.

Sun Terrace and Amenities: Relax on our sun terrace or kick start your day with a delicious buffet or American breakfast before exploring nearby attractions.

To book your stay at Holiday Inn Express - Jacksonville South Bartram Prk, an IHG Hotel, visit our website or contact our 24-hour front desk.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 365 reviews
Cleanliness: 8.34
Service: 9.81
Location: 9.35
Room Quality: 8.5
Amenities: 9.33
Value for Money: 8.79
Food and Beverage: 9.34
Overall Experience: 9.31
H
Howard • couple • us
10
Pros:

It was a very nice hotel. Room was great and so was the breakfast.

2026-04-01 • via Nuitee
R
Rachel • couple • us
9
2026-03-30 • via Nuitee
D
Deidra • family_with_children • us
10
2026-03-22 • via Nuitee
R
Rob • solo_traveller • us
8
Headed south
Pros:

Good location.

2026-03-12 • via Nuitee
J
John • family_with_children • us
9
2026-03-10 • via Nuitee
S
Stacey • couple • us
7
2026-03-08 • via Nuitee
N
Nicholas • solo_traveller • us
10
Everything was very good except for the shower.
Pros:

Excellent breakfast. Staff was very good.

Cons:

Shower should have shower door, not shower certain. Water was all floor causing very dangerous slipping situation. Water was all the way out into the hallway causing me to slip. I had to use a few towels wipe up the floor.

2026-03-03 • via Nuitee
J
Jessica • solo_traveller • us
7
Last minute booking hotel was very accommodating
Pros:

Location

Cons:

Small cleaning details

2026-03-02 • via Nuitee
R
Rick • family_with_children • us
10
Great facility and breakfast
Pros:

Breakfast was great!

2026-02-24 • via Nuitee
L
lydia • couple • us
10
Very happy.
Pros:

Location, view, amenities , breakfast all good.
Upon check in, requested walk in shower, and were accomodated.

2026-02-22 • via Nuitee
F
Fernando Berrondo • family_with_children • cl
9
2026-02-13 • via Nuitee
K
KEIZI VINICIUS • family_with_children • br
9
Muito bom pelo custo que paguei, posso ate dizer excelente pelo valor que paguei para 4 pessoas
Pros:

Muito bom, localização, estacionamento amplo, restaurantes próximo ao Hotel, fácil chegar, café da manhã bom.

2026-01-28 • via Nuitee
A
Ana Paula • family_with_children • us
8
2026-01-26 • via Nuitee
K
Keri • family_with_children • us
10
Pros:

The beds were comfortable and queen size instead of full which made resting more comfortable. Breakfast was decent. It was easy to get to off interstate and plenty of food options around. Staff were nice.

Cons:

All was good for our stay.

2026-01-25 • via Nuitee
S
Sarah • couple • us
10
2026-01-22 • via Nuitee
K
Kim • couple • us
1
Never even put a suitcase on the room or sat on a bed, so never stayed.
Pros:

We never stayed due to a security issue at the location. Our stay dates were supposed to be 11/21 to 11/23, but somehow we are asking to review for 11/20 to 11/22. The hotel desk clerk would not refund our full stay.

Cons:

There was some suspicious non-hotel activity going on and we did not feel safe.

2026-01-20 • via Nuitee
M
Michelle • family_with_children • us
10
I was there for a baby shower with family. We used the meeting room. It’s was nice and spacious
Pros:

Great location and accessibility

Cons:

Nothing

2026-01-20 • via Nuitee
A
Allan • family_with_children • us
10
2026-01-19 • via Nuitee
H
Hailey • couple • us
10
2026-01-19 • via Nuitee
V
Vilma Rita • couple • us
10
2026-01-16 • via Nuitee