Holiday Inn Express - Jacksonville South Bartram Prk by IHG

Hotels
•
Holiday Inn Express
9.1 (390 reviews)
13934 Village Lake Circle , Jacksonville , us
+1 904-337-3310

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
clean rooms
friendly staff
good breakfast
convenient location
pet friendly
Cons:
moisture in rooms
soft pillows
issues with housekeeping

Categories

Cleanliness
8.34
Generally clean with some reports of moisture issues in the rooms.
Service
9.81
Staff was courteous and professional, with attempts to accommodate guest needs.
Location
9.35
Conveniently located near restaurants and shopping.
Room Quality
8.5
Rooms were clean and comfortable, but some issues with comfort levels like pillows.
Amenities
9.33
Good breakfast options and pet-friendly policy noted.
Value for Money
8.79
Good value considering cleanliness and service provided.
Food and Beverage
9.34
Excellent breakfast offerings and positive reviews about food.
Overall Experience
9.31
Positive overall impressions with minor issues that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:56

Property Description

Swimming Pool and Free WiFi: Enjoy a refreshing dip in our outdoor swimming pool and stay connected with complimentary WiFi in all air-conditioned rooms.

Comfort and Convenience: Each room is equipped with a desk, flat-screen TV, cozy bed linens, and fresh towels for a comfortable stay.

Sun Terrace and Amenities: Relax on our sun terrace or kick start your day with a delicious buffet or American breakfast before exploring nearby attractions.

To book your stay at Holiday Inn Express - Jacksonville South Bartram Prk, an IHG Hotel, visit our website or contact our 24-hour front desk.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

9.1
Based on 390 reviews
Cleanliness: 8.34
Service: 9.81
Location: 9.35
Room Quality: 8.5
Amenities: 9.33
Value for Money: 8.79
Food and Beverage: 9.34
Overall Experience: 9.31
T
Tammy • family_with_children • us
10
2026-08-15 • via Nuitee
J
Joey • couple • us
10
2026-08-04 • via Nuitee
B
Brenda • solo_traveller • us
10
Holiday Inn Express/Jacksonville FL
Pros:

Receptionist were so..so friendly and welcoming! Our room was very clean and the area had a lot places close by so you don't have to go to far for food or shopping.

Cons:

I have no complaints!

2026-07-24 • via Nuitee
M
Marcelo • extended_group • br
6
2026-07-24 • via Nuitee
D
Douglas • couple • us
10
Great place!
Pros:

Great location, lots of food places in the same area! The staff was outstanding!

2026-07-09 • via Nuitee
J
Jonathan • couple • us
8
2026-07-05 • via Nuitee
J
Jennifer • solo_traveller • us
9
2026-07-01 • via Nuitee
B
Brandon • couple • us
10
Comfortable, well priced, clean and well maintained
Pros:

Close proximity to some restaurants, and fuel. Friendly staff. Very well lit parking area,

Cons:

Not really a negative rating, but more of a suggestion. Something to make the floor in the shower less slippery.

2026-07-01 • via Nuitee
T
Tressie • solo_traveller • us
10
The staff was amazing from check in and housekeep. (every was so helpful and friendly)
Pros:

I loved the coffee fresh grounded and brewed per cup

Cons:

The pillows were a little flat

2026-06-30 • via Nuitee
M
Marco Antonio • solo_traveller • us
10
2026-06-28 • via Nuitee
L
Lisa • family_with_children • us
10
I would definitely stay here again. I had four kids with me and it worked out really really well. One of my kids is seve
Pros:

It was really close to the family. We were visiting the room was a nice size. I loved that it had a refrigerator and a microwave. Everything was clean and nice.

Cons:

I thought everything was great!

2026-06-26 • via Nuitee
H
Hector • solo_traveller • us
10
2026-05-29 • via Nuitee
M
Marisol Coromoto • couple • us
10
Pros:

Excelente trato!

2026-05-27 • via Nuitee
C
Cheryl • couple • us
9
Pros:

Everything was good

2026-05-22 • via Nuitee
D
Denise • couple • us
9
2026-05-20 • via Nuitee
D
Daria • couple • us
10
Pros:

Amazing hotel! Exceeded our expectations despite low price. Brand new building with modern design, delicious breakfast (incl) and friendly staff. Every corner is brand new and spotlessly clean. Smells good. We were pleased to be there every minute of our stay. Definitely recommend 👍

Cons:

1. Pancake maker is broken. Was out of order all 4 days of our stay there. Never had pancakes.
2. Gym temperature was set at 76 and as per manager’s (Chris) reply to our request to lower it - “They do not have control over it, and the only thing they can do is to email the owner about it” - which was unexpectedly weird of an excuse not to lower the temperature for us, since the thermostat is right there in the gym, just simply locked in a plastic box. Temperature in the gym needs to be lowered please.

2026-05-10 • via Nuitee
H
Hammond • solo_traveller • us
9
2026-05-09 • via Nuitee
M
Maria • extended_group • us
9
Clean and staff very kind
Pros:

In a good area

2026-05-08 • via Nuitee
H
Hau • solo_traveller • us
10
2026-05-01 • via Nuitee
J
Jason • solo_traveller • us
10
2026-04-27 • via Nuitee