Holiday Inn Express - Jacksonville South Bartram Prk by IHG

Hotels
•
Holiday Inn Express
9.1 (390 reviews)
13934 Village Lake Circle , Jacksonville , US
+1 904-337-3310

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
clean rooms
friendly staff
good breakfast
convenient location
pet friendly
Cons:
moisture in rooms
soft pillows
issues with housekeeping

Categories

Cleanliness
8.34
Generally clean with some reports of moisture issues in the rooms.
Service
9.81
Staff was courteous and professional, with attempts to accommodate guest needs.
Location
9.35
Conveniently located near restaurants and shopping.
Room Quality
8.5
Rooms were clean and comfortable, but some issues with comfort levels like pillows.
Amenities
9.33
Good breakfast options and pet-friendly policy noted.
Value for Money
8.79
Good value considering cleanliness and service provided.
Food and Beverage
9.34
Excellent breakfast offerings and positive reviews about food.
Overall Experience
9.31
Positive overall impressions with minor issues that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:56

Property Description

Swimming Pool and Free WiFi: Enjoy a refreshing dip in our outdoor swimming pool and stay connected with complimentary WiFi in all air-conditioned rooms.

Comfort and Convenience: Each room is equipped with a desk, flat-screen TV, cozy bed linens, and fresh towels for a comfortable stay.

Sun Terrace and Amenities: Relax on our sun terrace or kick start your day with a delicious buffet or American breakfast before exploring nearby attractions.

To book your stay at Holiday Inn Express - Jacksonville South Bartram Prk, an IHG Hotel, visit our website or contact our 24-hour front desk.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

9.1
Based on 390 reviews
Cleanliness: 8.34
Service: 9.81
Location: 9.35
Room Quality: 8.5
Amenities: 9.33
Value for Money: 8.79
Food and Beverage: 9.34
Overall Experience: 9.31
S
santo • couple • ca
10
2026-10-31 • via Nuitee
M
maria • family_with_children • us
10
2026-10-27 • via Nuitee
R
rosalind • family_with_children • us
7
Decent
Pros:

When I first arrived, the front desk person was welcoming, the lobby was clean and bright. Informed me of the breakfast hrs and whatever questions I asked he answered.

Cons:

The breakfast was not so great. The eggs and the egg and cheese omelet, please remove. The sausage gravy was great, but I had to fix my grits from the packet. Grits do not take long to make, so a tray with grits already made would've been nice. Also, by Sat or Sunday, my rm was not cleaned. I had to call for toilet tissue. The rug had to be vacuumed, and the garbage cans empty. When I checked out Tuesday, the cans was so full to the top that I had a garbage bag from home I I normally used to put my dirty clothes in. I had to use it for the extra garbage. There was only one elevator for the 7 days I was there and the ice machine on my floor, 3rd was not working so I had to go to the 2nd or 4th floor..

2026-10-21 • via Nuitee
B
Bennett • solo_traveller • us
8
2026-10-21 • via Nuitee
C
Christopher • solo_traveller • us
8
2026-10-18 • via Nuitee
C
Cira • family_with_children • us
10
2026-10-14 • via Nuitee
B
Bessie • family_with_children • us
10
Pros:

Great bed, Delicious food, Awesome Staff

2026-10-14 • via Nuitee
B
BARBARA • family_with_children • us
9
Pros:

It was a very nice stay. People were nice and very accommodating. The breakfast was excellent.
I would definitely go back.

Cons:

The air conditioner in our room was having some sort of issues. Not sure what was going on. It would cut off at times.

2026-10-12 • via Nuitee
M
Marilyn • family_with_children • us
10
2026-10-09 • via Nuitee
L
Lynda • couple • us
3
Checked in after 9:00 pm. Was already in bed when suddenly our door opened and an old man was walking in. This was aroun
Pros:

Location

Cons:

The room felt very damp and smelled a bit like mildew. Uncomfortable sleep.

2026-10-08 • via Nuitee
G
Gessika • solo_traveller • br
10
2026-09-17 • via Nuitee
J
Jo • solo_traveller • us
10
Pros:

Great breakfast

2026-09-16 • via Nuitee
J
Jacqueline • solo_traveller • pr
10
2026-09-13 • via Nuitee
T
Todd • couple • us
10
2026-09-07 • via Nuitee
B
Brown • couple • us
10
Excellent
Pros:

Everything was perfect. No complaints at all

2026-09-07 • via Nuitee
M
Millie • solo_traveller • us
2
2026-09-03 • via Nuitee
A
Ashley • solo_traveller • us
10
2026-09-01 • via Nuitee
A
Ashley • solo_traveller • us
10
2026-09-01 • via Nuitee
S
Sharon • couple • us
10
Pros:

Quiet location, accessible to I-95. Good breakfast.

2026-09-01 • via Nuitee
G
Glen • solo_traveller • us
3
Pros:

Cleanliness

Cons:

They charged me an extra day

2026-08-30 • via Nuitee