Avid Hotels - Roseville - Minneapolis North by IHG

When we checked in, the lady at the desk had a bad cold. She wasn't wearing a mask nor did she have any hand sanitizer. I guess that the lessons learned from covid were soon forgotten.The cleanliness of the hotel was not up to the standard that it should be for a hotel. The rooms were acceptable. The garbage cans around the lobby were dirty. I stayed there 3 days and the tops of the garbage containers near the food service area were dirty. They changed the bags but they never cleaned the external area. Also, I took my dog out the back door area and there was garbage spilled and not picked up for days. We ran out of toilet paper and Kleenex on the first evening. There was not a spare roll of toilet paper left in the bathroom. We called the front desk and they probably brought up one roll and one box of kleenex. I also had to request towels as they're only two bath towels, two hand towels and two face cloths. The next day when room service came, they emptied the garbage, took out the towels and left us with one towel each and one face cloth each. No hand towels and no spare towels. They never made the bed. I don't care about the bed so much but it demonstrates how little pride the housekeeping staff takes in their job. Also, the hot water machine for getting water for tea has a problem with the button to get the hot water. I stayed at this hotel twice since January and that hot water button has not worked. When I told the staff at the check in, the guy told me it does work but you have to play with it. So he got a cup of hot water for me after a few minutes. So, the button is not functioning correctly and it should be repaired. When there's nobody at the front desk, you can't get hot water if you can't finagle that button. The rooms are tight. They have one desk style chair in the room and it's not very comfortable. The bed is also very high up and as I get older, I found it difficult to get into bed there. Need a footstool.

More bed pillows and we only had one bath towel. We had to get more.

They stop offering hot water for tea in the lobby in the PM hours.

Staff wasn't available at the desk in the afternoon and evening. We had an issue with the heating/cooling unit when we arrived. Was informed there wasn't any management or maintenance available until morning. I was able to somewhat fix the loud rattling, but it still was way too loud. Only option that was made to us was completely turn off heating/cooling unit. Second day we asked for cleaning of our room. No towels were put in room.

Only pork options for breakfast meat give better options

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Room door latch was broken, bathroom door did not shut! Sheets smelled like haven’t been washed recently! Located near freeway, it was loud near our side of hotel

I couldn't watch TV because there are no more channels and almost no spots.

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