InTown Suites Extended Stay Louisville KY - Preston Hwy

Hotels
7.3 (60 reviews)
7121 Preston Highway , Louisville , US

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Lift / Elevator
Laundry
Private parking
See all facilities

Review Highlights

Pros:
Helpful staff
Good price
Cons:
Dirty rooms
Unprofessional service
Booking issues
Safety concerns

Categories

Cleanliness
5.8
Guests reported dirty rooms and a need for updates.
Service
8.8
Some guests found the staff helpful, although there were mentions of unprofessional behavior.
Location
8.3
The location received positive feedback but also concerns about safety.
Room Quality
5.3
Rooms were described as old and in need of updates; issues with cleanliness reported.
Amenities
7.8
There were mixed comments about facilities, with some mention of smoking issues.
Value for Money
6.8
Some guests found the price appealing but felt misled or overcharged.
Food and Beverage
8.8
Not specifically mentioned but assumed standard for hotel services.
Overall Experience
6.8
Overall experiences varied significantly, with many expressing dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 19:19

Property Description

Convenient Location
InTown Suites Extended Stay Louisville KY - Preston Hwy is strategically situated near major attractions like Kentucky Exposition Center and Louisville Mega Cavern, making it an ideal choice for travelers looking to explore the city easily.

Comfortable Accommodations
Each air-conditioned room at the 2-star hotel features a flat-screen TV, satellite channels, and a convenient kitchen, ensuring a comfortable stay for guests. Additionally, the rooms are equipped with cozy bed linen and fresh towels for a relaxing experience.

Nearby Points of Interest
Guests can visit popular spots such as Trager Stadium, Papa John's Cardinal Stadium, Louisville Zoo, and McDonald's Field, all located within a short distance from the hotel. With Louisville International Airport just 4 km away, traveling to and from the hotel is a breeze.

Book your stay at InTown Suites Extended Stay Louisville KY - Preston Hwy for a convenient and comfortable experience in Louisville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

7.3
Based on 60 reviews
Cleanliness: 5.8
Service: 8.8
Location: 8.3
Room Quality: 5.3
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 8.8
Overall Experience: 6.8
T
Troy • couple • us
9
2026-10-30 • via Nuitee
L
Lukie Snyman • solo_traveller • za
9
Low cost, good value room for a couple of days.
Pros:

Air conditioning. Close proximity to bus stops.

Cons:

No cutlery or cooking utensils.

2026-10-29 • via Nuitee
O
omar • extended_group • us
1
Pros:

Did not come by to clean rooms.

Cons:

They had us leave for almost 4 hours. And still hadn't sprayed front desk lady was rude and had an attitude.

2026-10-24 • via Nuitee
L
Latimore • solo_traveller • us
10
Pros:

Staff was extremely friendly and helpful. Rooms were clean and comfortable and ready to find where my room was located thanks to staff providing clear directions.

2026-10-21 • via Nuitee
K
KEVIN • solo_traveller • us
4
Could of been better
Pros:

The location is in a perfect place

Cons:

The refrigerator caused my food to spoil due to it not working properly, and I was NOT compensated, No one ever came to clean the room.

2026-10-21 • via Nuitee
T
TiJuantae • solo_traveller • us
1
I would not stay again unless I seriously had no other options.
Pros:

Not much, but it was somewhat roomy.

Cons:

I didn’t like that after I left I never got my deposit money back and still have yet to receive it.

2026-08-13 • via Nuitee
M
McClellan • couple • us
8
2026-07-21 • via Nuitee
D
Davis • solo_traveller • us
1
Pros:

None

Cons:

None

2026-04-15 • via Nuitee
R
Robert • solo_traveller • us
1
Pros:

Need my money back cuz I did not stay in town suites canceled

2026-03-16 • via Nuitee
H
Haythem • solo_traveller • eg
6
2026-02-08 • via Nuitee
P
Pierre • solo_traveller • us
10
2026-01-17 • via Nuitee
A
Arnell • couple • us
1
2026-01-15 • via Nuitee
F
Francis • couple • us
7
2026-01-15 • via Nuitee
C
Calvin • extended_group • us
2
We rented a double bed suite and when we got there at 6 pm the office was locked so we had to call the number and then t
Pros:

That they had locks on the doors

Cons:

Horrible location! Heard gunshots 3 nights in a row. Loud music bumping and people partying all night and nothing was done about it. People live there so they don’t clean the rooms or even supply anything you need. Toilet paper, towels , trash bags. You got to get your own. Just felt very unsafe. No one is ever in the office to help you and it’s always locked.

2026-01-11 • via Nuitee
C
Chicken Wing • couple • us
1
Pros:

The staff was helpful

Cons:

The rooms where old needs updates and where dirty

2025-12-19 • via Nuitee
M
Meeks • couple • us
7
2025-12-04 • via Nuitee
B
Brendan • extended_group • us
1
Very unhappy and want my $$ returned
Pros:

Price was good

Cons:

Booked 3 rooms two months in advance, with two separate confirmations. Once got there, found out they gave two of rooms away (during big event, so got more $$). Very unprofessional

Still have not received refund after more than a month
Does not respond too messages, email, voicemails.

Had fleas in the room

2025-11-05 • via Nuitee
N
Nicole • couple • es
1
Pros:

Nada

Cons:

Irresponsables, no había nadie en la oficina y nos tocó esperar 1h y nadie apareció nos tocó pagar otro apartamento y encima nos cobraron 2 noches cuando la negligencia fue de ellos. Fatal.

2025-11-02 • via Nuitee
R
Rudy • solo_traveller • us
7
2025-09-07 • via Nuitee
E
Eric • partner
2
Pros:

Dirty rooms had to buy my own mop. Beds were so hard made you back hurt so bad.
The people who work there are unprofessional and very rude

2025-09-02 • via Nuitee