Tru By Hilton Knoxville West Turkey Creek

Hotels
•
Tru by Hilton
7.9 (662 reviews)
380 Lovell Road , Knoxville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Grocery deliveries
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Amenities
Friendly staff
Cons:
Cleanliness issues
Noise from outside
Staff service inconsistencies

Categories

Cleanliness
6.79
Multiple mentions of cleanliness issues, including dirty rooms and noise from outside.
Service
8.26
Staff friendliness received praise, although some service issues were noted.
Location
8.8
Great location reported in several reviews, easily accessible and nearby amenities.
Room Quality
6.75
Mixed feedback; some rooms noted as dirty and bedding issues raised.
Amenities
8.28
Positive mentions of breakfast and general amenities, though some complaints exist.
Value for Money
8.24
Good overall value considering location and amenities, despite cleanliness issues.
Food and Beverage
8.29
Good breakfast options mentioned positively.
Overall Experience
7.76
Mixed reviews but generally positive experiences cited by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:59

Property Description

Modern and Convenient Accommodation

Convenient Location: Situated in the vibrant West Knoxville district, our hotel is just a short distance from popular attractions such as the University of Tennessee Neyland Stadium and Market Square.

Comfortable Amenities: Enjoy a relaxing stay in our non-smoking property with free WiFi and 24-hour front desk service. Unwind in our cozy guest rooms equipped with modern amenities including a TV.

Easy Access to Airport and Attractions: With the McGhee Tyson Airport just 25 km away, and key landmarks like the Knoxville Convention Center and East Tennessee History Center nearby, exploring the city is a breeze.

Book your stay at Tru By Hilton Knoxville West Turkey Creek for a seamless blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 662 reviews
Cleanliness: 6.79
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 7.76
L
lisa • extended_group • us
9
2026-03-07 • via Nuitee
A
ayala • couple • us
9
2026-03-05 • via Nuitee
S
Samantha • solo_traveller • us
10
I got a very refreshing night of rest.
Pros:

Nothing I didn’t like. I especially like all the comfy pillows! Also love that the AC/heat has a constant fan option. That’s important to me.

Cons:

Nothing

2026-03-05 • via Nuitee
C
Cynthia • couple • us
10
2026-03-04 • via Nuitee
S
Shane • solo_traveller • us
7
Would stay at this hotel again!
Pros:

staff was kind, breakfast was an option, and the room seemed clean

Cons:

not an excellent rating simply because I think it is time for a new shower head in the bathroom

2026-03-02 • via Nuitee
F
Fitzsimmons • couple • us
10
2026-03-01 • via Nuitee
M
Megan B Deleon • couple • us
4
Felt very rushed and annoyed
Pros:

Easy checking and out with reservation

Cons:

The cleaning people slamming doors at 9AM when check out is at noon. After driving and having to wake up and drive the couple hrs of sleep would have been nice

2026-03-01 • via Nuitee
W
Wicker • solo_traveller • us
7
Knoxville West Turkey Creek
Pros:

The parking lot is well lit and the facility is clean. Breakfast is also good.

Cons:

A small microwave in the rooms would be nice. I would have liked one small lamp or wall light that was brighter.

2026-02-22 • via Nuitee
D
Dakota • couple • us
8
2026-02-12 • via Nuitee
M
Maurisha • couple • us
10
2026-01-28 • via Nuitee
R
Rachel • family_with_children • us
10
2026-01-25 • via Nuitee
K
Kristen • couple • us
8
2026-01-24 • via Nuitee
A
Angela • couple • us
10
Pros:

The place was next-level CLEAN!!! Starbucks in walking distance a plus!

Cons:

No complaints.

2026-01-20 • via Nuitee
W
William • couple • us
8
2026-01-20 • via Nuitee
T
Terry • solo_traveller • us
9
2026-01-20 • via Nuitee
M
Matthew • solo_traveller • us
10
2026-01-20 • via Nuitee
T
Tricia • couple • us
9
2026-01-20 • via Nuitee
S
Stephanie • family_with_children • us
1
2026-01-20 • via Nuitee
M
Merlin • couple • us
10
2026-01-19 • via Nuitee
L
LARRADA • couple • us
5
Pros:

Room was clean. Night shade worked great.

Cons:

Poor lighting, unable to read comfortably. Door was hard to open and close. Tried to tell rep at desk but she assumed it was the card reader. The door itself was the issue, very hard to close as it appeared to be larger than the doorframe.

Did not appreciate squeeze bottles for soaps, etc. Did not appreciate the fragrances either.

2026-01-19 • via Nuitee