Tru By Hilton Knoxville West Turkey Creek

Hotels
•
Tru by Hilton
7.9 (708 reviews)
380 Lovell Road , Knoxville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Grocery deliveries
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Amenities
Friendly staff
Cons:
Cleanliness issues
Noise from outside
Staff service inconsistencies

Categories

Cleanliness
6.79
Multiple mentions of cleanliness issues, including dirty rooms and noise from outside.
Service
8.26
Staff friendliness received praise, although some service issues were noted.
Location
8.8
Great location reported in several reviews, easily accessible and nearby amenities.
Room Quality
6.75
Mixed feedback; some rooms noted as dirty and bedding issues raised.
Amenities
8.28
Positive mentions of breakfast and general amenities, though some complaints exist.
Value for Money
8.24
Good overall value considering location and amenities, despite cleanliness issues.
Food and Beverage
8.29
Good breakfast options mentioned positively.
Overall Experience
7.76
Mixed reviews but generally positive experiences cited by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:59

Property Description

Modern and Convenient Accommodation

Convenient Location: Situated in the vibrant West Knoxville district, our hotel is just a short distance from popular attractions such as the University of Tennessee Neyland Stadium and Market Square.

Comfortable Amenities: Enjoy a relaxing stay in our non-smoking property with free WiFi and 24-hour front desk service. Unwind in our cozy guest rooms equipped with modern amenities including a TV.

Easy Access to Airport and Attractions: With the McGhee Tyson Airport just 25 km away, and key landmarks like the Knoxville Convention Center and East Tennessee History Center nearby, exploring the city is a breeze.

Book your stay at Tru By Hilton Knoxville West Turkey Creek for a seamless blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 708 reviews
Cleanliness: 6.79
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 7.76
Y
Yolanda • solo_traveller • us
8
2026-06-19 • via Nuitee
B
Bonna • solo_traveller • us
8
Pros:

Great location

Cons:

No pool, super disappointed about that.

2026-06-18 • via Nuitee
H
Heidy • couple • co
8
2026-06-17 • via Nuitee
J
Jenny • couple • us
10
2026-06-12 • via Nuitee
D
David • solo_traveller • us
5
Pros:

Good location.

Cons:

Room is very utilitarian.

2026-06-11 • via Nuitee
T
Theresa • solo_traveller • us
4
Great hotel generally. This stay was disappointing.
Pros:

My room was great

Cons:

My room was right next to the freeway and I couldn’t get another room so I slept poorly. The staff was rude upon arrival.

2026-06-05 • via Nuitee
A
Amy • couple • us
8
2026-06-04 • via Nuitee
K
Krawiec • solo_traveller • us
10
2026-06-02 • via Nuitee
J
Jami • couple • us
10
Perfect set up for overnight stay on longer trip
Pros:

Convenient

Cons:

Entry to parking area was awkward

2026-05-31 • via Nuitee
K
Katie • solo_traveller • us
1
Pros:

NOTHING

Cons:

-Heavy carb breakfasst
-2 ply bedding....zero comfort
-zero water pressure
-outlets not screwed into walls
-walls were extremely thin
-customer service was horrible. Employees sitting around outside reception desk on their cellphones constantly.

2026-05-29 • via Nuitee
S
sue • solo_traveller • us
10
It was perfect
Pros:

Convenient
Clean

Cons:

Nothing

2026-05-28 • via Nuitee
W
Wendy • couple • us
10
2026-05-28 • via Nuitee
H
Harold • couple • us
8
Great place for a short stay
Pros:

Extremely clean and neat!!!

Cons:

Nothing was disliked

2026-05-22 • via Nuitee
M
Marites • couple • us
7
Overall good with accessibility to nearby restaurants.
Pros:

The location is accessible

Cons:

The AC is a bit noisy

2026-05-20 • via Nuitee
S
Sean • family_with_children • us
10
2026-05-15 • via Nuitee
H
Hunter • couple • us
7
Cons:

No microwave

2026-05-11 • via Nuitee
R
Ronnie • couple • us
10
This place never disappoints it’s my go to spot when staying in the area
Pros:

Great overall

2026-05-04 • via Nuitee
M
Maycol • couple • us
8
2026-05-01 • via Nuitee
A
Aaron • couple • us
8
2026-05-01 • via Nuitee
A
Angela • solo_traveller • us
10
Great spot to catch some zzz's
Pros:

Very friendly and welcoming, even at the lat hour we checked in. Very clean and comfortable!

Cons:

Nothing

2026-04-29 • via Nuitee