Vila Galé Collection Serra da Estrela

Hotels
•
Vila Gale
9.1 (2720 reviews)
Fonte Santa , Manteigas , pt

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location with beautiful views
Friendly and helpful staff
Cons:
Food quality and temperature issues
Noise and odor concerns in rooms

Categories

Cleanliness
8.71
Rooms were described as clean, but there were concerns about strong odors and noise from neighboring rooms.
Service
9.67
Staff were consistently described as friendly, professional, and helpful throughout the reviews.
Location
10
The hotel is well-located with beautiful views, highlighted by several positive comments.
Room Quality
9.16
Rooms were noted as spacious and comfortable, though some found them small for families.
Amenities
8.69
Amenities were generally well-received, but there were issues with pool temperatures and spa reservations.
Value for Money
8.65
Some guests felt the dining options were overpriced and some was not served at proper temperatures.
Food and Beverage
8.21
Although breakfast received accolades, there were major complaints about dinner quality and temperature.
Overall Experience
9.7
Many guests found their stay enjoyable and would recommend the hotel despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:30

Property Description

Luxurious Accommodation and Relaxation
Vila Gale Serra da Estrela offers a 4-star experience with modern amenities including a shared lounge, private parking, and a restaurant. The air-conditioned rooms feature free WiFi and a private bathroom, ensuring a comfortable stay.

Indoor and Outdoor Leisure
Guests can enjoy a year-round outdoor pool, indoor pool, fitness centre, sauna, and hot tub, perfect for relaxation after a day of skiing or exploring the area. The garden provides a serene escape for guests to unwind.

Convenient Services and Activities
With languages spoken including English and Portuguese, guests can easily seek advice and recommendations at the reception. Additionally, the hotel offers bike hire for exploring the surroundings, making it a perfect choice for a memorable stay.

Important information:

Please note that for all reservations including dinner supplements, drinks are not included.

Please be advised that, due to coronavirus (COVID-19), some hotel services such as breakfast, lunch, dinner, gym and indoor pool must be booked in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 2720 reviews
Cleanliness: 8.71
Service: 9.67
Location: 10
Room Quality: 9.16
Amenities: 8.69
Value for Money: 8.65
Food and Beverage: 8.21
Overall Experience: 9.7
B
Bruno • couple • pt
9
2026-07-18 • via Nuitee
L
Luis • solo_traveller • pt
10
Pros:

Gostamos de tudo estava tudo excelente desde a nossa chegada toda a comodidade o ambiente o pequeno almoço as refeições tb são muito boas e tem variedade de escolhas.

2026-07-18 • via Nuitee
M
Mariana • family_with_children • pt
10
2026-07-17 • via Nuitee
B
Benjamin • family_with_children • gb
8
Lovely spa, kid-friendly hotel in the Serra de Estella mountains.
Pros:

Great location in the Serra de Estrella mountains. Lovely spa facilities. Excellent facilities for children.

Cons:

Food and drink was limited.

2026-07-17 • via Nuitee
G
guy • extended_group • gb
9
Very welcome drop of luxury at the end of a hot day.
Pros:

Lovely modern hotel high up in the town. Great views, great service and a nice indoor/outdoor pool.

Cons:

Nothing. It was all as good as could have been expected.

2026-07-16 • via Nuitee
E
Evgeniya • family_with_children • pt
2
Впечатление от отеля и от отпуска вцелом было испорчено.
Cons:

Вчера я вернулась из отеля домой с ужасным настроением и вся в укусах от постельных клопов. Мы с мужем и 2-мя детьми останавливались на 3 ночи с 12.07 по 15.07. 2026. После первой ночи в отеле на моем теле появились следы укусов насекомых, но каких сначала было непонятно. И только на третью ночь, я проснулась в 4 часа утра и обнаружила постельных клопов, которые были повсюду: на простыне, в изголовье кровати. Такое случилось со мной впервые. Мы проживала в номере 309. У моих детей (3 года и 6 лет) есть единичные следы укусов, так как они спали на дополнительной кровати.
Утром нас переселили в другой номер, а все вещи взяли на дизенфекцию. Новый номер тоже неприятно удивил: между подушкой и кроватью была паутина.

2026-07-16 • via Nuitee
D
Desterro • couple • pt
9
Muito boa!
Pros:

Simpatia dos funcionário; a organização; o atendimento na receção, bar e spa. Um pequeno-almoço excelente.

Cons:

Nada a referir.

2026-07-16 • via Nuitee
R
Rute • solo_traveller • pt
9
Pros:

O hotel é fantástico, o pequeno almoço é muito bom, o local agradável. Foi perfeito para férias.

2026-07-15 • via Nuitee
D
Diva • solo_traveller • ch
10
2026-07-14 • via Nuitee
S
Silvia • solo_traveller • es
10
2026-07-14 • via Nuitee
H
Hanna • family_with_children • il
10
2026-07-13 • via Nuitee
H
Henrique • extended_group • pt
8
2026-07-13 • via Nuitee
R
Rui • couple • pt
10
Descanso
Pros:

Localização

Cons:

Pouco espaço para a espreguiçadeira

2026-07-12 • via Nuitee
S
Silva • couple • pt
10
2026-07-10 • via Nuitee
J
João • family_with_children • pt
9
Pros:

Localização (vista para a montanha); Pequeno-almoço;

Cons:

A piscina exterior tem cobertura;

2026-07-09 • via Nuitee
A
Américo • solo_traveller • pt
8
2026-07-08 • via Nuitee
C
Cirkine • couple • za
10
2026-07-05 • via Nuitee
D
Desy • family_with_children • es
7
2026-07-05 • via Nuitee
J
Jamie • solo_traveller • gb
9
Pros:

Everything

Cons:

Nothing.

2026-07-01 • via Nuitee
P
prazeres • solo_traveller • pt
8
Pros:

Disponibilidade e simpatia de todos os funcionários, da área da piscina e do spa.

Cons:

A climatização do corredor dos quartos não estava ligada.
A garrafa de água do quarto não ser trocada diariamente.

2026-06-30 • via Nuitee