Vila Galé Collection Serra da Estrela

Hotels
•
Vila Gale
9.1 (2635 reviews)
Fonte Santa , Manteigas , pt

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location with beautiful views
Friendly and helpful staff
Cons:
Food quality and temperature issues
Noise and odor concerns in rooms

Categories

Cleanliness
8.71
Rooms were described as clean, but there were concerns about strong odors and noise from neighboring rooms.
Service
9.67
Staff were consistently described as friendly, professional, and helpful throughout the reviews.
Location
10
The hotel is well-located with beautiful views, highlighted by several positive comments.
Room Quality
9.16
Rooms were noted as spacious and comfortable, though some found them small for families.
Amenities
8.69
Amenities were generally well-received, but there were issues with pool temperatures and spa reservations.
Value for Money
8.65
Some guests felt the dining options were overpriced and some was not served at proper temperatures.
Food and Beverage
8.21
Although breakfast received accolades, there were major complaints about dinner quality and temperature.
Overall Experience
9.7
Many guests found their stay enjoyable and would recommend the hotel despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:30

Property Description

Luxurious Accommodation and Relaxation
Vila Gale Serra da Estrela offers a 4-star experience with modern amenities including a shared lounge, private parking, and a restaurant. The air-conditioned rooms feature free WiFi and a private bathroom, ensuring a comfortable stay.

Indoor and Outdoor Leisure
Guests can enjoy a year-round outdoor pool, indoor pool, fitness centre, sauna, and hot tub, perfect for relaxation after a day of skiing or exploring the area. The garden provides a serene escape for guests to unwind.

Convenient Services and Activities
With languages spoken including English and Portuguese, guests can easily seek advice and recommendations at the reception. Additionally, the hotel offers bike hire for exploring the surroundings, making it a perfect choice for a memorable stay.

Important information:

Please note that for all reservations including dinner supplements, drinks are not included.

Please be advised that, due to coronavirus (COVID-19), some hotel services such as breakfast, lunch, dinner, gym and indoor pool must be booked in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 2635 reviews
Cleanliness: 8.71
Service: 9.67
Location: 10
Room Quality: 9.16
Amenities: 8.69
Value for Money: 8.65
Food and Beverage: 8.21
Overall Experience: 9.7
E
Erin • solo_traveller • us
10
2026-05-01 • via Nuitee
S
Sérgio • family_with_children • pt
9
Hotel soberbo num vale paradisíaco
Pros:

Excelente localização e óptima atenção da recepcionista

Cons:

Falta de ventilação dos quartos para remoção da humidade

2026-05-01 • via Nuitee
P
Pedro • couple • fr
7
2026-04-30 • via Nuitee
O
Odilon • couple • br
9
Momentos maravilhosos pela Serra da Estrela
Pros:

Café da manhã com produtos locais frescos

Cons:

Entrada para o estacionamento um pouco estreita

2026-04-30 • via Nuitee
F
Fábio • couple • pt
10
2026-04-28 • via Nuitee
F
Filipe • couple • pt
8
2026-04-27 • via Nuitee
C
CARLA • couple • pt
9
Acolhedora repleta de tranquilidade
Pros:

tudo em geral ,foi muito tranquilo

2026-04-27 • via Nuitee
V
Vania • couple • pt
5
Envolvente, acolhedor mas com algumas referências a melhorar
Pros:

Da envolvencia do hotel com a natureza. Do jacuzzi estar no exterior e de água quente.
Os pequenos almoços bons, a pesar da fruta não ser da época e sem sabor.
Quartos confortáveis .

Cons:

Os roupões eram para serem trocados há noite e nunca trocaram, assim como as toalhas do banho.
Não tendo sitio para as secar, ficaram sempre molhados.
Algumas tomadas não funcionavam incluindo a do wc e tivemos que secar o cabelo no quarto. Mesmo no ginásio tinham as tomadas bloqueadas.
O jantar do restaurante ficou muito aquém, carne sem sabor e caro para o que vale.
Piscina com tempo limitado, quando fiz a reversa não tinha essa informação em lado nenhum.

2026-04-26 • via Nuitee
A
Ana Paula • couple • pt
10
Tranquila.
Pros:

Gostamos de tudo, desde o pessoal do hotel sempre preocupado, as instalações e principalmente o sossego.

Cons:

Do roupão maior que tinham ser um XL pequeno, nota feita no hotel para a aquisição de tamanho um pouco maiores.

2026-04-26 • via Nuitee
P
philippe • solo_traveller • fr
9
Pros:

Un excellent séjour en pleine nature .
Repas de qualité.
Personnel très agréable et toujours souriant.

Très bonne adresse à conseiller pour la situation et explorer la serra da Estrella.
Mr et Mme DRAVENY

Cons:

Rien

2026-04-25 • via Nuitee
G
Gillian • solo_traveller • gb
10
Pros:

Location
Facilities
Staff
Food

Cons:

There was nothing l disliked.

2026-04-23 • via Nuitee
D
David • solo_traveller • pt
10
2026-04-22 • via Nuitee
C
Cecile • solo_traveller • fr
10
Excellent
Pros:

Le personnel est très sympa
L'hôtel est propre que ce soit les parties communes, le restaurant, les chambres, la piscine ... Le petit déjeuner est varié et copieux; et pour diner le restaurant est bon
L'endroit est superbe, beaux paysages, de belles randonnées à faire à proximité

Cons:

Rien

2026-04-22 • via Nuitee
J
Júlia • solo_traveller • ch
9
Pros:

Conformo, limpeza e simpatia

Cons:

Da oferta do jantar

2026-04-20 • via Nuitee
J
Júlia • solo_traveller • ch
10
Pros:

Conforto, simpatia dos funcionários

Cons:

Da oferta do jantar.

2026-04-20 • via Nuitee
V
Virgínia • couple • pt
10
Classe e tranquilidade
Pros:

O atendimento e a localização

Cons:

Talvez ter de passar molhados após da piscina e na haver um tapete até o elevador

2026-04-19 • via Nuitee
D
Diogo • couple • pt
7
2026-04-17 • via Nuitee
P
Pedro • solo_traveller • pt
9
2026-04-17 • via Nuitee
J
Jorge Manuel Pereira • solo_traveller • pt
10
2026-04-17 • via Nuitee
D
Diogo • couple • pt
10
2026-04-16 • via Nuitee