Vila Galé Collection Serra da Estrela

Hotels
•
Vila Gale
9.1 (2779 reviews)
Fonte Santa , Manteigas , PT
+351 272 240 020

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location with beautiful views
Friendly and helpful staff
Cons:
Food quality and temperature issues
Noise and odor concerns in rooms

Categories

Cleanliness
8.71
Rooms were described as clean, but there were concerns about strong odors and noise from neighboring rooms.
Service
9.67
Staff were consistently described as friendly, professional, and helpful throughout the reviews.
Location
10
The hotel is well-located with beautiful views, highlighted by several positive comments.
Room Quality
9.16
Rooms were noted as spacious and comfortable, though some found them small for families.
Amenities
8.69
Amenities were generally well-received, but there were issues with pool temperatures and spa reservations.
Value for Money
8.65
Some guests felt the dining options were overpriced and some was not served at proper temperatures.
Food and Beverage
8.21
Although breakfast received accolades, there were major complaints about dinner quality and temperature.
Overall Experience
9.7
Many guests found their stay enjoyable and would recommend the hotel despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:30

Property Description

Luxurious Accommodation and Relaxation
Vila Gale Serra da Estrela offers a 4-star experience with modern amenities including a shared lounge, private parking, and a restaurant. The air-conditioned rooms feature free WiFi and a private bathroom, ensuring a comfortable stay.

Indoor and Outdoor Leisure
Guests can enjoy a year-round outdoor pool, indoor pool, fitness centre, sauna, and hot tub, perfect for relaxation after a day of skiing or exploring the area. The garden provides a serene escape for guests to unwind.

Convenient Services and Activities
With languages spoken including English and Portuguese, guests can easily seek advice and recommendations at the reception. Additionally, the hotel offers bike hire for exploring the surroundings, making it a perfect choice for a memorable stay.

Important information:

Please note that for all reservations including dinner supplements, drinks are not included.

Please be advised that, due to coronavirus (COVID-19), some hotel services such as breakfast, lunch, dinner, gym and indoor pool must be booked in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 2779 reviews
Cleanliness: 8.71
Service: 9.67
Location: 10
Room Quality: 9.16
Amenities: 8.69
Value for Money: 8.65
Food and Beverage: 8.21
Overall Experience: 9.7
P
Pablo • couple • es
9
Un lugar muy recomendable para desconectar
Pros:

Sus vistas, el desayuno y comida, la disponibilidad de parking, su limpieza, buena disposición del personal

Cons:

Debería tener una cafetería más amplia

2026-10-13 • via Nuitee
R
Rodrigo • solo_traveller • br
10
Pros:

Tudo estava ótimo

2026-10-13 • via Nuitee
C
Curvello • extended_group • br
10
Superou expectativa
Pros:

O café e o jantar muito bom , conforto no apto , agradável e bem cuidado o lobby é demais dependências

Cons:

De ter ficado pouco em Manteigas e no hotel

2026-10-13 • via Nuitee
R
Reinhard • couple • pt
8
2026-10-13 • via Nuitee
J
JOSE AUGUSTO • family_with_children • br
8
Boa estadia pelo luxo do hotel, mas alguns problemas com o serviço de bar e restaurante.
Pros:

Hotel muito bom, com boa localização, estacionamento, quartos confortáveis e lobby agradável. Tem uma área de spa e piscina aquecida que não utilizamos, mas nos pareceu muito agradável.

Cons:

O serviço não condiz com a categoria do hotel. Os funcionários que lá estavam eram esforçados, mas nitidamente o staff estava desproporcional para o número de hóspedes. Faltava pessoas no bar e no restaurante. Parece que só haviam 4 funcionários nessas áreas para atender mais de 200 hóspedes. Nessas condições claramente os funcionários estavam estressados e correndo de um lado para o outro para dar conta de atender a todos e obviamente o serviço nessas circunstâncias deixa a desejar. Um especificamente, chegou a ser desagradável com meus familiares, como se a culpa fosse nossa do hotel estar cheio e não ter funcionários para atender.

2026-10-13 • via Nuitee
D
Daniel • couple • pt
10
2026-10-12 • via Nuitee
H
Howe • couple • pt
10
2026-10-12 • via Nuitee
S
silva1956 • couple • pt
9
Pequena escapadinha pela serra da estrela
Pros:

Gostei muito do sitio, da receção, todo o pessoal é muito simpático e sempre disponível. O P/A foi fabuloso e a oferta do lugar de estacionamento na garagem foi MUITO apreciado. Voltarei sem duvida

Cons:

O WC não tinha bidé. Eu gosto da casas de banho com bidé

2026-10-11 • via Nuitee
F
Fontainha • couple • pt
8
Pros:

Pequeno almoço com bastante opções, estacionamento e acesso fácil ao hotel/quartos

2026-10-11 • via Nuitee
A
Antonio • couple • pt
9
Uma unidade de grande qualidade num local maravilhoso.
Pros:

Do pequeno almoço, que tinha uma boa variedade de produtos, do restaurante, com um requinte de excelência, da simpatia e cuidado de todos os funcionários, da localização e enquadramento arquitectónico excepcionais e das amenidades de bem estar ( piscinas, jardins e percursos).

Cons:

Nada a dizer.

2026-10-11 • via Nuitee
D
Débora • solo_traveller • pt
10
2026-10-11 • via Nuitee
R
Rui • solo_traveller • pt
10
2026-10-10 • via Nuitee
M
Matilde • couple • pt
8
2026-10-09 • via Nuitee
G
Gavin • couple • gb
10
We had a great time here, spa facilities very good but the staff were the standout of the stay.
Pros:

Very friendly and helpful staff

Cons:

Nothing

2026-10-08 • via Nuitee
A
Antonio • family_with_children • fr
9
2026-10-08 • via Nuitee
H
Hugo • couple • pt
9
2026-10-08 • via Nuitee
N
nuno miguel • couple • pt
7
Cara
Pros:

Localização

Cons:

Pouco staff
Pequeno almoço um caus quartos a serem arrumados as 18h40

2026-10-07 • via Nuitee
A
Andrade • extended_group • pt
8
Relax no vale glaciar
Pros:

Localização. Simpatia do staff.

Cons:

Musica na piscina um pouco alta.

2026-10-07 • via Nuitee
S
Steven • couple • ca
1
Wouldn’t stay again
Pros:

The pool

Cons:

Dirty, staff on phone blood on my bedsheets had to ask twice

2026-10-07 • via Nuitee
R
Rui Pereira • couple • pt
9
Muito boa
Pros:

Pequeno almoço Muito bom
localização excelente

Cons:

De nada

2026-10-07 • via Nuitee