Britannia Hotel

Hotels
8 (1678 reviews)
1299 Umgeni Road , Durban , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Decent food options
Good location
Cons:
Noise from restaurant and outside
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.5
Certain reviews mentioned cleanliness issues, including cockroaches and hair in corners.
Service
9
Positive sentiments about friendly staff and willingness to assist with guest requests.
Location
7
Negative remarks about the location being in a noisy area and feeling unsafe.
Room Quality
7.5
Comments on small room sizes and problems with noise.
Amenities
8
Amenities were mentioned but overall ratings were average; minor improvements suggested.
Value for Money
8.5
Guests found it to be decent value with good dining options.
Food and Beverage
8.5
Positive feedback on food and breakfast options.
Overall Experience
8
General satisfaction despite some issues; guests had a positive stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:01

Property Description

Convenient Location
Located just a short distance from major stadiums and the Durban ICC, Britannia Hotel offers easy access to key attractions in Durban.

Comfortable Accommodation
With well-equipped rooms featuring flat-screen TVs, air conditioning, and private bathrooms, guests can relax in comfort during their stay at Britannia Hotel.

Exceptional Service
The hotel's 24-hour front desk staff fluent in English and Zulu are dedicated to providing top-notch service, ensuring a pleasant and memorable experience for all guests.

Experience convenience, comfort, and exceptional service at Britannia Hotel - book your stay now for an unforgettable Durban getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 1678 reviews
Cleanliness: 7.5
Service: 9
Location: 7
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8
S
Simo • solo_traveller • za
10
Pros:

Everything

Cons:

No bar fridge

2026-08-27 • via Nuitee
S
simphiwe • couple • za
7
Good
Pros:

Accommodation was good and security

Cons:

Menu breakfast

2026-08-25 • via Nuitee
M
Mswelanto • solo_traveller • za
4
Pros:

Closer to town

Cons:

Staff grumpy the receptionist

2026-08-25 • via Nuitee
M
magwaza • couple • za
1
The room was too small for my parents. They cancelled and charged for one night. I am still waiting
Cons:

The room was booked for two nights I ended up using it for one night and the second night cancelled.

2026-08-24 • via Nuitee
M
Mayeza • extended_group • za
8
2026-08-24 • via Nuitee
B
Busisiwe • solo_traveller • za
10
Pros:

Perfect

Cons:

Nothing

2026-08-23 • via Nuitee
D
Dr Loago • solo_traveller • na
9
2026-08-23 • via Nuitee
G
Gcina • couple • za
6
2026-08-22 • via Nuitee
S
Shahil • solo_traveller • za
8
2026-08-21 • via Nuitee
V
Vukani • couple • za
10
Beautiful stay, nice breakfast and comfortable rooms
Pros:

Nice bed and comfy bedding

Cons:

Leaving the parking to join main road is quiet risky

2026-08-20 • via Nuitee
A
Angel • extended_group • za
10
2026-08-19 • via Nuitee
S
Sinovuyo • solo_traveller • za
10
2026-08-18 • via Nuitee
B
Bruce • couple • za
1
2026-08-18 • via Nuitee
L
LS • solo_traveller • za
8
Pros:

Rooms are neat and tidy.

Cons:

Long wait for breakfast to arrive.

2026-08-17 • via Nuitee
H
hlengs • solo_traveller • za
7
2026-08-16 • via Nuitee
N
ngcobo • extended_group • za
10
Pros:

Breakfast and cleaniness and also stuff

Cons:

Nothing

2026-08-07 • via Nuitee
G
Gcina • couple • za
10
Cons:

The noise from the freeway was abit loud

2026-08-06 • via Nuitee
F
Fundile • solo_traveller • za
10
Pros:

Cleanliness and comfortable

Cons:

Everything was exciting

2026-08-06 • via Nuitee
T
Tebogo • family_with_children • za
7
2026-08-06 • via Nuitee
T
Themba Wiseman • solo_traveller • za
1
Pros:

Nothing

Cons:

Unwelcoming staff,the property is under renovation,dusty allover, bad food

2026-08-05 • via Nuitee