Britannia Hotel

Hotels
8 (1639 reviews)
1299 Umgeni Road , Durban , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Decent food options
Good location
Cons:
Noise from restaurant and outside
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.5
Certain reviews mentioned cleanliness issues, including cockroaches and hair in corners.
Service
9
Positive sentiments about friendly staff and willingness to assist with guest requests.
Location
7
Negative remarks about the location being in a noisy area and feeling unsafe.
Room Quality
7.5
Comments on small room sizes and problems with noise.
Amenities
8
Amenities were mentioned but overall ratings were average; minor improvements suggested.
Value for Money
8.5
Guests found it to be decent value with good dining options.
Food and Beverage
8.5
Positive feedback on food and breakfast options.
Overall Experience
8
General satisfaction despite some issues; guests had a positive stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:01

Property Description

Convenient Location
Located just a short distance from major stadiums and the Durban ICC, Britannia Hotel offers easy access to key attractions in Durban.

Comfortable Accommodation
With well-equipped rooms featuring flat-screen TVs, air conditioning, and private bathrooms, guests can relax in comfort during their stay at Britannia Hotel.

Exceptional Service
The hotel's 24-hour front desk staff fluent in English and Zulu are dedicated to providing top-notch service, ensuring a pleasant and memorable experience for all guests.

Experience convenience, comfort, and exceptional service at Britannia Hotel - book your stay now for an unforgettable Durban getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 1639 reviews
Cleanliness: 7.5
Service: 9
Location: 7
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8
S
Saloshani • couple • za
1
I will never want to stay here again. It was a horrible experience having to beg for towels every day. This is a basic n
Pros:

It was situated close to where I needed to go - to a funeral.
The food (with the exception of breakfast) was good.

Cons:

The hotel did not have towels so I was late for a funeral - almost missed it and yet I flew to Durban for this sole purpose.
Had I known, I would have carried towels from Jhb. The manager, Aaron(who refused to provide his surname) wanted to offer us a free meal as compensation for no towels BUT he told the staff in charge of laundry that they will pay for our meals!!!! Ridiculous that a hotel does not have towels and expects to deduct a meal from their staff.
They do not provide tissues or hand towels either.
The breakfasts are mediocre. There's only 3 options and to eat the same breakfast 3 days in a row was boring.

2026-07-24 • via Nuitee
B
Byroo • solo_traveller • za
10
2026-07-24 • via Nuitee
V
Vukani Gwamanda • solo_traveller • za
8
Pros:

Your Bar is still amongst the Best in Town, not to forget your Bunny dish which is still the Best in Town

Cons:

Your front balcony place should not be your dumping place instead tenants should enjoy accessing it 👌

2026-07-23 • via Nuitee
S
Sboniso • couple • za
9
It was nice to stay there
Pros:

Clean

Cons:

Clean

2026-07-22 • via Nuitee
D
Dladla • solo_traveller • za
10
Great
Pros:

Near the beach.

Cons:

Nothing

2026-07-22 • via Nuitee
B
Bhavik • solo_traveller • za
7
2026-07-22 • via Nuitee
S
slindile • solo_traveller • za
7
Pros:

Room was clean and stuff were very friendly

Cons:

Need to improve on your breakfast, especially on tea and coffee thing

2026-07-20 • via Nuitee
N
Nomathemba • solo_traveller • za
8
Pros:

Food it always 👌

Cons:

Towels are to old
No shower cap provided in bathroom
Extractor fan was no working in room 21

2026-07-19 • via Nuitee
S
Stefani • couple • za
10
Good value for money, clean and comfortable
Pros:

Good location and convenient

Cons:

Breakfast staff very slow. Waiting time very long.

2026-07-19 • via Nuitee
S
Seelan • solo_traveller • za
7
Pros:

Great price

Cons:

It would be nice to keep a blanket in the room.
Also if they can keep a bottle of water and a kettle and tea or coffee.

2026-07-19 • via Nuitee
T
Tokozile • solo_traveller • za
8
2026-07-19 • via Nuitee
M
Majola • solo_traveller • za
8
Pros:

Atmosphere is great,food and refreshments are nearby

Cons:

I didn't like the TV, it was not playing at all

2026-07-17 • via Nuitee
S
Sipho • solo_traveller • za
10
2026-07-17 • via Nuitee
A
Asokan Moodley • solo_traveller • za
8
Pros:

Lovely restaurants nearby to beach casino and shopping

Cons:

Was under renovations poor safety precautions and noisy
Very noisy at night with the quests in and out 2 and 3 in the morning making alot of noise

2026-07-17 • via Nuitee
P
Patience • solo_traveller • za
10
Pros:

The room looking good

Cons:

Bedding

2026-07-15 • via Nuitee
N
Ndou • solo_traveller • za
3
2026-07-14 • via Nuitee
T
Thojane Victor • solo_traveller • za
7
2026-07-14 • via Nuitee
E
emmanuel • couple • za
1
I am not happy . We lost a watch and worst part they didn’t want to show us the cctv. The manager said she will send us
Pros:

The hotel was good until our property went lost. I am so disappointed. The management couldn’t even want to show us the cctv.

Cons:

I am not happy . We lost a watch and worst part they didn’t want to show us the cctv. The manager said she will send us the cctv, till now we are still waiting. And manager could even want to listen to our concern. And that watch was very expensive. But it’s fine

2026-07-14 • via Nuitee
N
Ndala • solo_traveller • za
8
2026-07-13 • via Nuitee
D
Derone • couple • za
9
2026-07-13 • via Nuitee