Britannia Hotel

Hotels
8 (1474 reviews)
1299 Umgeni Road , Durban , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Decent food options
Good location
Cons:
Noise from restaurant and outside
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.5
Certain reviews mentioned cleanliness issues, including cockroaches and hair in corners.
Service
9
Positive sentiments about friendly staff and willingness to assist with guest requests.
Location
7
Negative remarks about the location being in a noisy area and feeling unsafe.
Room Quality
7.5
Comments on small room sizes and problems with noise.
Amenities
8
Amenities were mentioned but overall ratings were average; minor improvements suggested.
Value for Money
8.5
Guests found it to be decent value with good dining options.
Food and Beverage
8.5
Positive feedback on food and breakfast options.
Overall Experience
8
General satisfaction despite some issues; guests had a positive stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:01

Property Description

Convenient Location
Located just a short distance from major stadiums and the Durban ICC, Britannia Hotel offers easy access to key attractions in Durban.

Comfortable Accommodation
With well-equipped rooms featuring flat-screen TVs, air conditioning, and private bathrooms, guests can relax in comfort during their stay at Britannia Hotel.

Exceptional Service
The hotel's 24-hour front desk staff fluent in English and Zulu are dedicated to providing top-notch service, ensuring a pleasant and memorable experience for all guests.

Experience convenience, comfort, and exceptional service at Britannia Hotel - book your stay now for an unforgettable Durban getaway.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 1474 reviews
Cleanliness: 7.5
Service: 9
Location: 7
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8
Z
Zaba • solo_traveller • za
7
2026-03-14 • via Nuitee
M
MKHIZE • family_with_children • za
10
2026-03-14 • via Nuitee
N
Ndelu • family_with_children • za
10
2026-03-13 • via Nuitee
R
Rahim • couple • za
4
2026-03-12 • via Nuitee
F
Freda • family_with_children • za
9
Pros:

Warm welcome and cleanliness

Cons:

None

2026-03-10 • via Nuitee
H
Hlengubuhleh • couple • za
6
Pros:

The location was great
Food was too cold

Cons:

Food
I had booked for 2 people but in our room there was only 1 water bottle

2026-03-09 • via Nuitee
A
Abongile • solo_traveller • za
10
2026-03-09 • via Nuitee
S
Sizwe • couple • za
8
I had a very pleasant stay. Everything went well and there was nothing negative to mention. Thank you for the hospitalit
Pros:

• The property is located in a quiet and safe area.
• The rooms are spacious and well-ventilated.
• The house has good natural lighting during the day.
• The yard is big and suitable for parking or outdoor activities.
• The security looks good with a gate and fence around the property.

Cons:

Nothing

2026-03-08 • via Nuitee
A
Anesh Haripersad • family_with_children • za
10
Pros:

The food , n price

2026-03-08 • via Nuitee
N
nompumelelo • couple • za
9
2026-03-06 • via Nuitee
H
happiness • couple • za
10
Pros:

I LOVE THE FOOD

Cons:

PREFECT EVERY THING

2026-03-06 • via Nuitee
A
Andile • couple • za
10
2026-03-06 • via Nuitee
K
Kwanele • family_with_children • za
8
2026-03-04 • via Nuitee
A
Amanda • couple • za
10
2026-03-02 • via Nuitee
M
MTOKOZISI • couple • za
9
Loved it
Pros:

Good location

2026-02-28 • via Nuitee
J
Jeanine • solo_traveller • za
10
Happy
Pros:

Beautiful peaceful place, with lovely food and great staff.

2026-02-27 • via Nuitee
L
L.Motala • family_with_children • za
8
Pros:

Good Service as usual.

Cons:

Very long waiting for breakfast and waitress wasn't in the bed mood.

2026-02-27 • via Nuitee
F
Franz • solo_traveller • za
6
Cheap stay for a business trip
Pros:

The room was nice and clean. Wifi working well throughout the house.

Cons:

Staff does what is asked, when asked. no initiative, no smiles.
Restaurant is a far cry from what is advertised, disappointing in every respect. Same for the bar - 20:55 bar closed, no mineral water or any drink.

2026-02-25 • via Nuitee
E
Eric • family_with_children • gb
9
Place to Relax before Business Meetings
Pros:

Polite and helpful staff, clean room and bathroom, decent location and nice restaurant.

2026-02-23 • via Nuitee
S
Sindiswa • couple • za
9
Friendly staff, comfortable rooms, delicious breakfast!!
Cons:

The breakfast was filling and didn’t expect it would be included in the booking fee

2026-02-22 • via Nuitee