Britannia Hotel

Hotels
8 (1589 reviews)
1299 Umgeni Road , Durban , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Fax/photocopying
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Decent food options
Good location
Cons:
Noise from restaurant and outside
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.5
Certain reviews mentioned cleanliness issues, including cockroaches and hair in corners.
Service
9
Positive sentiments about friendly staff and willingness to assist with guest requests.
Location
7
Negative remarks about the location being in a noisy area and feeling unsafe.
Room Quality
7.5
Comments on small room sizes and problems with noise.
Amenities
8
Amenities were mentioned but overall ratings were average; minor improvements suggested.
Value for Money
8.5
Guests found it to be decent value with good dining options.
Food and Beverage
8.5
Positive feedback on food and breakfast options.
Overall Experience
8
General satisfaction despite some issues; guests had a positive stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:01

Property Description

Convenient Location
Located just a short distance from major stadiums and the Durban ICC, Britannia Hotel offers easy access to key attractions in Durban.

Comfortable Accommodation
With well-equipped rooms featuring flat-screen TVs, air conditioning, and private bathrooms, guests can relax in comfort during their stay at Britannia Hotel.

Exceptional Service
The hotel's 24-hour front desk staff fluent in English and Zulu are dedicated to providing top-notch service, ensuring a pleasant and memorable experience for all guests.

Experience convenience, comfort, and exceptional service at Britannia Hotel - book your stay now for an unforgettable Durban getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 1589 reviews
Cleanliness: 7.5
Service: 9
Location: 7
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8
R
Rotondwa Salva • solo_traveller • za
10
Perfect
Pros:

Excellent host, clean rooms

Cons:

Nothing

2026-06-13 • via Nuitee
M
Mulalo • solo_traveller • za
1
Pros:

The room was neat and clean

Cons:

service from arrival even worse during break fast we had to wait for our food for almost 2 hours with is very disturbing and disappointing.

2026-06-13 • via Nuitee
M
M'kango Golfview • solo_traveller • zm
6
2026-06-13 • via Nuitee
W
Wendy Hsiao P • solo_traveller • za
2
Pros:

hot shower

Cons:

The breakfast we waited for almost an hour...

2026-06-13 • via Nuitee
S
Sandla • solo_traveller • za
1
My first and last time booking at Britannia hotel, Durban
Pros:

The room was just standard room and had most of the things you would find in such a room. Secured the placed at a special prize because it was during the off peak time.

Cons:

Breakfast was served without juice or even water. Treatment from person labeled as the manager on the day left so much to be desired. If she was a trainee manager, it is understandable hopefully she will grow after our encounter. The location of the hotel is not a good one. The design of the hotel doesn't cater for people with disabilities (especially wheelchair)and old citizens and yet I saw an old citizen struggling on the stairs. Thanks to the people who were accompanying her because they could support her while walking down the stairs.

2026-06-11 • via Nuitee
H
Hope • solo_traveller • za
10
Pros:

The place is clean and smells nice😍 🥰 ♥️

Cons:

We waited for 40 minutes on the Sunday morning for breakfast and nearly missed our bus

2026-06-09 • via Nuitee
H
Heston • solo_traveller • za
10
Pros:

Everything

2026-06-08 • via Nuitee
N
Ntombie • solo_traveller • za
9
Pros:

I had a wonderful stay. The staff were very friendly, welcoming, and always willing to assist. The hotel was clean, well-maintained, and comfortable throughout my visit. I would definitely recommend it and look forward to staying here again.

Cons:

We waited the whole hour to get breakfast on the second day.

2026-06-08 • via Nuitee
T
Themba • solo_traveller • sz
7
Pros:

Facility was very clean, comfortable ,safe, close to city centre, and good parking.

Cons:

You can do better on the breakfast. Firstly it took more than 30 minutes to get after ordering yet it was a simple one.

2026-06-07 • via Nuitee
N
Ngqenga • solo_traveller • za
1
My personal experience was horrible! The location was horrible! Breakfast? The worst thing ever, they should stop servin
Pros:

The security guards are the only friendly people there.

Cons:

My experience was horrible!
1. The room was near their furniture dump site and the smoking area of the hotel. If you get room 20 run for the hills. Worst room.
2. The staff there is not friendly at all. It’s like they don’t want to be there. They are rude when you call reception. Terrible attitude from the staff in general.
3. Breakfast? They should stop serving it if they don’t want to. The food is terrible! It comes already dishes up for you in a weird looking plate! The cutlery is not maintained, it’s old and looks dirty! The cup for the tea? Dented! Why would you serve someone in plates and cups like that?
4. The location is absolutely horrible!
5. There are small lizards in the property! I had one in my room and they said “these are everywhere, it’s normal for these things to be in the room. They are not going to harm you.” So I was supposed to stay in a room where there is a small lizard? Even when I told them I have a fear of reptiles. They truly do not care!!

2026-06-05 • via Nuitee
M
Megan • solo_traveller • za
8
2026-06-04 • via Nuitee
N
Ntandoyenkosi • solo_traveller • za
7
Client
Pros:

It was clean and staff were friendly

Cons:

Breakfast they exclude juice

2026-06-02 • via Nuitee
K
Khanyisile • couple • za
8
Rooms are cosy
2026-06-02 • via Nuitee
N
Nkosinathi • couple • za
8
I loved the breakfast, was a bit disappointed with the hotel having only 1 big towel offered.
Pros:

Great breakfast

Cons:

Only 2 towels offered

2026-06-02 • via Nuitee
M
MaNdosi • family_with_children • za
10
Pros:

Everything was perfect

Cons:

Nothing

2026-06-01 • via Nuitee
P
Perfect • solo_traveller • za
10
2026-05-31 • via Nuitee
L
lumkile • couple • za
9
Good
Pros:

Delicious breakfast

Cons:

Non inclusion of cereal during the breakfast

2026-05-30 • via Nuitee
B
Busisiwe • family_with_children • za
2
2026-05-30 • via Nuitee
T
Thanduxolo • solo_traveller • za
9
2026-05-25 • via Nuitee
B
Babalwa • couple • za
4
Could have been better!
Pros:

Upon arriving in Durban we got a little lost finding the property. We called reception and we were assisted by the kind ladies who kept checking on us until we arrived safely.

Cons:

The room had one bed, despite receiving a free room upgrade from the App. We had booked for 2 adults, in the room there was only one bottle of water, one soap and body wash.On Saturday morning we waited forever for someone to come and take our order for the standard breakfast. We then had to wait again for what felt like an eternity for the food. When it did arrive the coffee was cold. Sunday morning was the worst, we waited for close to an hour to receive our order, this is after we had waited 30 minutes to get our order taken. The coffee was cold again.

2026-05-25 • via Nuitee