Hotel Metropolitano

Hotels
7.7 (165 reviews)
17 Calle 1-69 Zona 1 , Guatemala , gt

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Fax/photocopying
Tour desk
Currency exchange
Non-smoking throughout
Shuttle service (additional charge)
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Staff attitude inconsistency

Categories

Cleanliness
6.19
Specific mentions of dirty shower curtains and presence of pests.
Service
8.66
Mixed reviews; good service noted but also negative experiences with staff attitude.
Location
8.7
Close to key locations, but parking issues mentioned.
Room Quality
7.15
Problems with room size and amenities not matching reservations.
Amenities
6.68
Noise issues and limited amenities such as parking and heating.
Value for Money
7.64
Prices vary unexpectedly, affecting perceived value.
Food and Beverage
8.39
Not directly mentioned; assigned target rating.
Overall Experience
8.16
A mix of good and bad experiences reported during stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:55

Property Description

City Views and Convenient Location
Hotel Metropolitano, nestled in Guatemala, offers stunning city views and is conveniently situated just 1.8 km from National Palace Guatemala. Explore nearby attractions like Popol Vuh Museum and Miraflores Museum, all within a short distance from the property.

Comfortable Rooms and Helpful Staff
Relax in well-equipped rooms featuring a flat-screen TV, private bathroom, and cozy bed linens. The bilingual staff at the 24-hour front desk are ready to assist you in English and Spanish, ensuring a comfortable stay.

Accessible Amenities and Nearby Landmarks
Enjoy free WiFi and opt for private parking during your visit. With Santa Catalina Arch and Pacaya Volcano in proximity, Hotel Metropolitano is the perfect choice for your stay. Book now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for GTQ 25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs GTQ 50 per stay.

Location

Guest Reviews

7.7
Based on 165 reviews
Cleanliness: 6.19
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 6.68
Value for Money: 7.64
Food and Beverage: 8.39
Overall Experience: 8.16
S
Sierra • couple • gt
9
2026-05-07 • via Nuitee
O
Oscar Adolfo • solo_traveller • sv
8
2026-05-04 • via Nuitee
S
Subham • solo_traveller • fr
10
Pros:

The roof here is the best! It was a great stay - the TV even has Netflix. The size of the room is good and the staff are polite and even speak English. Free water in the reception area where you can also get hot water. It was great to get hot water and make tea and soup. Overall a very safe hotel with a 24 hours reception and comfortable room.

Cons:

Everything was great.

2026-05-04 • via Nuitee
M
MF HW • solo_traveller • de
6
2026-05-02 • via Nuitee
J
Jack • couple • gb
10
Pros:

Comfortable room and attentive staff

2026-04-22 • via Nuitee
D
Desiree • solo_traveller • nl
8
2026-04-19 • via Nuitee
M
Matthew • couple • gb
10
Pros:

Good price and location

2026-04-10 • via Nuitee
P
Purushothaman • couple • de
8
zentral, kleine Probleme, sonst top
Pros:

Checkin war flexibel, Kartenzahlung

Cons:

Toiletten okay, Tür der Toilette kann man nicht mehr wieder einfach aufmachen.

2026-04-06 • via Nuitee
I
Illescas • couple • gt
9
2026-04-05 • via Nuitee
M
Mayra Maria • extended_group • pe
8
Pros:

La atención

Cons:

La zona 😭

2026-04-01 • via Nuitee
M
Maribel • solo_traveller • us
8
Pros:

Staff is very professional and friendly. Rooms are spacious & comfortable. The hotel is close to 6th Ave (shopping area) and supermarket. Mercado La Placita affordable more shopping (for souvenirs) and affordable food stalls. And 20 min from the airport.

2026-03-31 • via Nuitee
U
Urrutia • solo_traveller • gt
8
2026-03-30 • via Nuitee
U
Urrutia • solo_traveller • gt
8
2026-03-30 • via Nuitee
R
Ricardo • couple • uy
8
Hotel cómodo
Pros:

Nos tocó habitación cómoda y acceso a azotea muy lindo,la ubicación se dice complicado pero no podemos hablar por nosotros, ningún problema con seguridad,eso sí,el único punto en contra fue la negativa a llamarnos un taxista o Uber, tuvimos que salir a las 22:00 a la calle a buscar uno,ni siquiera nos orientó dónde buscar el dichoso taxi, por lo demás bien.

Cons:

Ya expliqué arriba

2026-03-27 • via Nuitee
M
Maribel • solo_traveller • us
7
Good 😊
Pros:

I like how it was close to Mercado Plazita and a short ride to the Litegua bus station.

Cons:

Just that you can hear people talking right outside your room. The guests aren't mindful of the volume of their voice they should talk in lower volume incase people are sleeping

2026-03-25 • via Nuitee
C
Calderón • couple • gt
9
2026-03-24 • via Nuitee
• couple • gt
8
Pros:

Lo céntrico.

Cons:

Que no había agua caliente.

2026-03-18 • via Nuitee
F
francesco • solo_traveller • it
6
Pros:

Very cheap and very helpful and nice staff

Cons:

Warm water was like timed or something. Also the staff told It was Better not to go out at night, so i stayed in the hotel but felt like prison. But that is a problem of the city. Just be aware of that.

2026-03-17 • via Nuitee
S
Silvestre Miguel • extended_group • gt
7
2026-03-17 • via Nuitee
K
Krzysztof • couple • pl
8
2026-03-17 • via Nuitee