Hotel Metropolitano

Hotels
7.7 (129 reviews)
17 Calle 1-69 Zona 1 , Guatemala , gt

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Fax/photocopying
Tour desk
Currency exchange
Non-smoking throughout
Shuttle service (additional charge)
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Staff attitude inconsistency

Categories

Cleanliness
6.19
Specific mentions of dirty shower curtains and presence of pests.
Service
8.66
Mixed reviews; good service noted but also negative experiences with staff attitude.
Location
8.7
Close to key locations, but parking issues mentioned.
Room Quality
7.15
Problems with room size and amenities not matching reservations.
Amenities
6.68
Noise issues and limited amenities such as parking and heating.
Value for Money
7.64
Prices vary unexpectedly, affecting perceived value.
Food and Beverage
8.39
Not directly mentioned; assigned target rating.
Overall Experience
8.16
A mix of good and bad experiences reported during stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:55

Property Description

City Views and Convenient Location
Hotel Metropolitano, nestled in Guatemala, offers stunning city views and is conveniently situated just 1.8 km from National Palace Guatemala. Explore nearby attractions like Popol Vuh Museum and Miraflores Museum, all within a short distance from the property.

Comfortable Rooms and Helpful Staff
Relax in well-equipped rooms featuring a flat-screen TV, private bathroom, and cozy bed linens. The bilingual staff at the 24-hour front desk are ready to assist you in English and Spanish, ensuring a comfortable stay.

Accessible Amenities and Nearby Landmarks
Enjoy free WiFi and opt for private parking during your visit. With Santa Catalina Arch and Pacaya Volcano in proximity, Hotel Metropolitano is the perfect choice for your stay. Book now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for GTQ 25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs GTQ 50 per stay.

Location

Guest Reviews

7.7
Based on 129 reviews
Cleanliness: 6.19
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 6.68
Value for Money: 7.64
Food and Beverage: 8.39
Overall Experience: 8.16
E
Eusebio • couple • gt
9
2026-03-07 • via Nuitee
J
Jon • solo_traveller • us
7
2026-03-03 • via Nuitee
L
Luis Fernando • couple • us
7
2026-03-02 • via Nuitee
D
Darlyn • couple • gt
7
2026-02-26 • via Nuitee
D
Diana • solo_traveller • gt
4
Pésimo servicio al cliente
Pros:

La limpieza de las habitaciones

Cons:

La actitud del señor que nos recibió todo prepotente y el hotel estaba vacío y pedí las habitaciones del primer nivel y me respondió que no y que el daba las de arriba y punto pésimo servicio al cliente

2026-02-13 • via Nuitee
K
Kevin Josué • couple • gt
10
2026-02-12 • via Nuitee
C
Chacon • couple • cr
10
Excelente lugar, muy buena opción.
Pros:

Todo muy bien, personal muy amable y todo muy céntrico. Muy buena opción para hospedarse.

La opción de ingresar más temprano de la hora de entrada es fantástico.

2026-02-12 • via Nuitee
S
Sandra 2108 • couple • de
8
Nicht weit zum Busbahnhof nach Antigua
Pros:

Sind erst gegen 22 Uhr angekommen, war aber gar kein Problem. Check-in war schnell und Personal freundlich. Waren nur für eine Nacht hier.

Cons:

Nachts keine sichere Gegend.

2026-02-11 • via Nuitee
I
Isabelle • solo_traveller • de
9
Pros:

Das Hotel ist perfekt für 1-2 Nächte in Guatemala City. Zentrale Lage, nettes Personal und gute Preis-Leistung.

Cons:

Alles gut

2026-02-10 • via Nuitee
D
Diana • couple • gt
10
Pros:

Las habitaciones bien cómodas

Cons:

Nada todo me gustó

2026-02-09 • via Nuitee
D
David • family_with_children • ca
8
2026-01-30 • via Nuitee
C
carolina • couple • ar
1
No recommiendo
Pros:

Nada

Cons:

Ubicación peligrosa ,oscuro,viejo.....

2026-01-30 • via Nuitee
U
Uri Diaz • couple • gt
8
Suele pasar en guate
Pros:

Recién pintado y personal muy atento

Cons:

En el anuncio de la página indican que hay parqueo y no EL PARQUEO TUVE QUE PAGSR Q50.00 MAS

2026-01-27 • via Nuitee
G
Geraldo Cernicchiaro • solo_traveller • br
6
2026-01-25 • via Nuitee
J
Juan M • extended_group • us
10
I love it and I really enjoy my stays very safe atmosphere
Pros:

Yes I love the property it’s in a great location

Cons:

I believe there is nothing to dislike about the property

2026-01-23 • via Nuitee
F
Flora • solo_traveller • fr
7
2026-01-22 • via Nuitee
B
Byanka Yorleny • solo_traveller • gt
8
Para el fin de tener donde pasar una noche fue bastante buena
Pros:

La atención del personal super amables

Cons:

Los demás huéspedes no respetan el hecho de que no están en casa en su lugar seguros para su actividad íntima como parejas, demasiado ruidosos tanto que afectaron mi descanso porque no son paredes insonorizadas 😒

2026-01-19 • via Nuitee
G
Gerardo • solo_traveller • cr
3
Sin palabras
Cons:

El señor de gorra a las 11 30 am tocandome la puerta de la habitación desesperadamente, que me fuera, que habían camaras y que el jefe le dijo que me fuera.

Le digo que en Booking los hospedajes y en este decía que a las 12 md,ya después saliendo ví un rótulo que decían cheking y check out pero no me explicaron al entrar.
igual me apure le dije que 10-15min salía, y volvió nuevamente a molestar.

Cabe resaltar que me iba a quedar otra noche y eso me desmotivó muchísimo.

Ah, voy saliendo no me dejó salir y me hizo devolverme a traer el paño, los controles y las llaves, cosas que ni en un motel lo hacen.

2026-01-19 • via Nuitee
R
Rafael • couple • sv
10
Pros:

The staff were very friendly and helpful. The place was very clean. It was close to the tourist attractions in the area. And the rooftop terrace is very nice.

2026-01-19 • via Nuitee
S
Shu • couple • jp
6
2026-01-18 • via Nuitee