Hotel Metropolitano

Hotels
7.7 (173 reviews)
17 Calle 1-69 Zona 1 , Guatemala , gt

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Fax/photocopying
Tour desk
Currency exchange
Non-smoking throughout
Shuttle service (additional charge)
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Staff attitude inconsistency

Categories

Cleanliness
6.19
Specific mentions of dirty shower curtains and presence of pests.
Service
8.66
Mixed reviews; good service noted but also negative experiences with staff attitude.
Location
8.7
Close to key locations, but parking issues mentioned.
Room Quality
7.15
Problems with room size and amenities not matching reservations.
Amenities
6.68
Noise issues and limited amenities such as parking and heating.
Value for Money
7.64
Prices vary unexpectedly, affecting perceived value.
Food and Beverage
8.39
Not directly mentioned; assigned target rating.
Overall Experience
8.16
A mix of good and bad experiences reported during stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:55

Property Description

City Views and Convenient Location
Hotel Metropolitano, nestled in Guatemala, offers stunning city views and is conveniently situated just 1.8 km from National Palace Guatemala. Explore nearby attractions like Popol Vuh Museum and Miraflores Museum, all within a short distance from the property.

Comfortable Rooms and Helpful Staff
Relax in well-equipped rooms featuring a flat-screen TV, private bathroom, and cozy bed linens. The bilingual staff at the 24-hour front desk are ready to assist you in English and Spanish, ensuring a comfortable stay.

Accessible Amenities and Nearby Landmarks
Enjoy free WiFi and opt for private parking during your visit. With Santa Catalina Arch and Pacaya Volcano in proximity, Hotel Metropolitano is the perfect choice for your stay. Book now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for GTQ 25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs GTQ 50 per stay.

Location

Guest Reviews

7.7
Based on 173 reviews
Cleanliness: 6.19
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 6.68
Value for Money: 7.64
Food and Beverage: 8.39
Overall Experience: 8.16
A
Alexander • solo_traveller • cr
8
Pros:

Great place for an overnight, helpful staff, room was clean but maybe a little stuffy and hot. Overall fine, rooftop space was nice.

Cons:

No kitchenette or area for coffee or preparing/reheating food. There's drinking water on sight but it was empty for most of our stay. Walls are thin and you can often hear other guests at night

2026-06-12 • via Nuitee
S
Sandy • couple • gt
10
2026-06-10 • via Nuitee
D
Delia • solo_traveller • gt
7
2026-06-06 • via Nuitee
W
Wilys • solo_traveller • gt
4
Cons:

Ofrecen parqueo en la página y se paga aparte y esta a cuadra y media

2026-06-05 • via Nuitee
C
Caná Calicio • couple • gt
10
Me gusta el lugar
Pros:

El lugar es muy seguro

Cons:

Ningúna

2026-06-05 • via Nuitee
D
Delia • solo_traveller • gt
10
2026-05-29 • via Nuitee
S
Susanne • solo_traveller • nl
9
2026-05-25 • via Nuitee
V
Viviana • couple • gt
8
Buen hotel relación precio
Pros:

Está económico

Cons:

El personal era un poquito enojado

2026-05-25 • via Nuitee
F
Filiberto • extended_group • gt
9
2026-05-20 • via Nuitee
H
Hamed Zafrane • solo_traveller • br
6
Pros:

nothing , One night to be near the bus station,

Cons:

I didn't like the bathroom; it was cramped upon entering.

2026-05-10 • via Nuitee
S
Sierra • couple • gt
9
2026-05-07 • via Nuitee
O
Oscar Adolfo • solo_traveller • sv
8
2026-05-04 • via Nuitee
S
Subham • solo_traveller • fr
10
Pros:

The roof here is the best! It was a great stay - the TV even has Netflix. The size of the room is good and the staff are polite and even speak English. Free water in the reception area where you can also get hot water. It was great to get hot water and make tea and soup. Overall a very safe hotel with a 24 hours reception and comfortable room.

Cons:

Everything was great.

2026-05-04 • via Nuitee
M
MF HW • solo_traveller • de
6
2026-05-02 • via Nuitee
J
Jack • couple • gb
10
Pros:

Comfortable room and attentive staff

2026-04-22 • via Nuitee
D
Desiree • solo_traveller • nl
8
2026-04-19 • via Nuitee
M
Matthew • couple • gb
10
Pros:

Good price and location

2026-04-10 • via Nuitee
P
Purushothaman • couple • de
8
zentral, kleine Probleme, sonst top
Pros:

Checkin war flexibel, Kartenzahlung

Cons:

Toiletten okay, Tür der Toilette kann man nicht mehr wieder einfach aufmachen.

2026-04-06 • via Nuitee
I
Illescas • couple • gt
9
2026-04-05 • via Nuitee
M
Mayra Maria • extended_group • pe
8
Pros:

La atención

Cons:

La zona 😭

2026-04-01 • via Nuitee