Hotel Metropolitano

Hotels
7.7 (186 reviews)
17 Calle 1-69 Zona 1 , Guatemala , GT

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Terrace
Family rooms
Garden
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Staff attitude inconsistency

Categories

Cleanliness
6.19
Specific mentions of dirty shower curtains and presence of pests.
Service
8.66
Mixed reviews; good service noted but also negative experiences with staff attitude.
Location
8.7
Close to key locations, but parking issues mentioned.
Room Quality
7.15
Problems with room size and amenities not matching reservations.
Amenities
6.68
Noise issues and limited amenities such as parking and heating.
Value for Money
7.64
Prices vary unexpectedly, affecting perceived value.
Food and Beverage
8.39
Not directly mentioned; assigned target rating.
Overall Experience
8.16
A mix of good and bad experiences reported during stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:55

Property Description

City Views and Convenient Location
Hotel Metropolitano, nestled in Guatemala, offers stunning city views and is conveniently situated just 1.8 km from National Palace Guatemala. Explore nearby attractions like Popol Vuh Museum and Miraflores Museum, all within a short distance from the property.

Comfortable Rooms and Helpful Staff
Relax in well-equipped rooms featuring a flat-screen TV, private bathroom, and cozy bed linens. The bilingual staff at the 24-hour front desk are ready to assist you in English and Spanish, ensuring a comfortable stay.

Accessible Amenities and Nearby Landmarks
Enjoy free WiFi and opt for private parking during your visit. With Santa Catalina Arch and Pacaya Volcano in proximity, Hotel Metropolitano is the perfect choice for your stay. Book now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

7.7
Based on 186 reviews
Cleanliness: 6.19
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 6.68
Value for Money: 7.64
Food and Beverage: 8.39
Overall Experience: 8.16
G
Giulia • solo_traveller • it
6
2026-09-17 • via Nuitee
L
Leonel • solo_traveller • us
9
Pros:

The price

Cons:

The location

2026-09-16 • via Nuitee
K
Khussiev • solo_traveller • do
10
Pros:

👍👍👍

Cons:

👍👍👍👍

2026-09-14 • via Nuitee
R
Rosa Margarita • couple • us
7
Buena porque logre visitar Guatemala después de más de 50 años
Pros:

J na o servían desayuno

Cons:

El empleado que nos recibió en la mañana muy despota y poco servicial.

2026-08-25 • via Nuitee
L
Lopez • solo_traveller • gt
3
Pros:

Que esta en una zona que tiene todo ala mano

Cons:

Que yo ise la recervacion una semana antes de un cuarto y cuando llegamos con mi familia el hotel estaba lleno y solo tenían un cuarto pequeño donde no acabiamos todos

2026-08-16 • via Nuitee
D
Dennis Elias • solo_traveller • gt
7
Pros:

Ubicación estratégica cercana a todo, zona segura

Cons:

Habían cucarachas en la habitación

2026-08-06 • via Nuitee
D
Delia • solo_traveller • gt
10
2026-08-06 • via Nuitee
F
Francisco • solo_traveller • gt
8
2026-08-05 • via Nuitee
הדס • couple • il
10
Pros:

הצוות נהדר חייכן אדיב עוזר שירותים ומקלחת עם מים חמים מיטות נוחות טלויזיה ענקית עם יוטיוב נופליקס הכל
החדר נקי יש שידה ליד הראש מסודר נעים
הצוות מדהים ועוזר במה שצריך
אווריה בטוחה ומוגנת יש שער ברזל ושומר בכניסה

Cons:

באנו בלילה אז האזור קצת מפחיד אבל בבוקר נהדר אפשר להסתובב

2026-07-20 • via Nuitee
D
Delia • solo_traveller • gt
8
2026-07-08 • via Nuitee
M
maria jerusalem • family_with_children • ca
10
2026-07-03 • via Nuitee
C
Cheila • solo_traveller • gb
8
2026-07-03 • via Nuitee
R
Rodriguez • solo_traveller • gt
10
Pros:

Me gustó la accesibilidad de horarios y la amabilidad del personal.

Cons:

Por el momento, no hay alguna inconformidad

2026-06-30 • via Nuitee
M
maria jerusalem • solo_traveller • ca
10
2026-06-29 • via Nuitee
L
Lester • solo_traveller • gt
7
2026-06-21 • via Nuitee
O
OSSIEL • solo_traveller • gt
5
Normal
Pros:

La hubicacion

Cons:

La habitación

2026-06-16 • via Nuitee
A
Alexander • solo_traveller • cr
8
Pros:

Great place for an overnight, helpful staff, room was clean but maybe a little stuffy and hot. Overall fine, rooftop space was nice.

Cons:

No kitchenette or area for coffee or preparing/reheating food. There's drinking water on sight but it was empty for most of our stay. Walls are thin and you can often hear other guests at night

2026-06-12 • via Nuitee
S
Sandy • couple • gt
10
2026-06-10 • via Nuitee
D
Delia • solo_traveller • gt
7
2026-06-06 • via Nuitee
W
Wilys • solo_traveller • gt
4
Cons:

Ofrecen parqueo en la página y se paga aparte y esta a cuadra y media

2026-06-05 • via Nuitee