Bien Bac Hotel

Hotels
8.1 (21 reviews)
Hoa Binh Avenue, Tran Phu Ward, Mong Cai, Quang Ninh , Móng Cái , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Clean rooms
Cons:
Poor service
Uncleanliness
Subpar food quality

Categories

Cleanliness
7.1
The cleanliness was disappointing, with mentions of unclean carpets and bathrooms.
Service
7.6
Service was noted as poor, with unfriendly reception staff.
Location
10
The hotel is in a central location, which is convenient for travel.
Room Quality
8.1
Rooms were described as basic, comparable to a dormitory.
Amenities
8.1
Amenities were lacking, especially in the dining area.
Value for Money
8.6
Value for money seems reasonable given the amenities.
Food and Beverage
6.1
Food quality was poor with cold leftovers reported.
Overall Experience
9.2
Overall experience reflected mixed feelings with some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:49

Property Description

Outdoor Swimming Pool and Fitness Centre - Enjoy a refreshing dip in our outdoor swimming pool or maintain your fitness routine at our well-equipped fitness centre.

Dining Options and Bar - Indulge in delectable meals at our restaurant and unwind with a drink at the bar. Guests can also grab a quick bite at the snack bar.

Comfortable Rooms with City Views - Our rooms feature modern amenities including air conditioning, flat-screen TVs, and city views. Relax in comfort and style during your stay at Bien Bac Hotel.

Experience luxury and convenience at Bien Bac Hotel. Book now for a memorable stay in Móng Cái.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 100,000 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for VND 300,000 per person per night when using an existing bed.
    People 3 years old and over stay for VND 400,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 21 reviews
Cleanliness: 7.1
Service: 7.6
Location: 10
Room Quality: 8.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 6.1
Overall Experience: 9.2
H
Hoa • extended_group • vn
7
2026-02-24 • via Nuitee
G
Giang • family_with_children • vn
9
Tốt
Pros:

Phòng rộng, nhân viên nhiệt tình, chỗ đỗ xe thoải mái

Cons:

Thảm trải phòng chưa sạch vì có vết bẩn, bàn đá nhà vệ sinh có nhiều vệt trắng của xà bông/ kem đánh răng

2026-01-19 • via Nuitee
A
ANH • extended_group • vn
10
A wonderful vacation.
Pros:

A 4-star standard hotel with clean, spacious rooms and friendly staff. Located just 1 km from the Mong Cai border gate, close to the market and walking street. From the upper floors, you can see across to the Chinese side.

Cons:

The Wi-Fi is a bit slow.

2026-01-19 • via Nuitee
T
THOI • family_with_children • au
5
2026-01-12 • via Nuitee
H
Hoàng • family_with_children • vn
6
Pros:

Vị trí ổn, phòng to, thoáng

Cons:

Bữa sáng ít đồ so vs các khách sạn đc gắn 4*, không có lựa chọn giá phòng không bao gồm bữa sáng.
Giá phòng đắt so với tiện nghi của khách sạn.

2026-01-08 • via Nuitee
L
Long • family_with_children • vn
8
Pros:

Vị trí

Cons:

Bữa sáng không tốt

2026-01-07 • via Nuitee
F
Fu • solo_traveller • cn
2
Pros:

很久没有住酒店这么差的体验了，到了酒店前台感觉好像很久没领工资，服务态度很恶劣，这个酒店像快要倒闭了，从下午5点到的酒店除了那个没有礼貌的前台小姐，整个酒店像鬼屋一样，一个人都没有，到了楼层的走廊味道很难闻，而且晚上你要是走出房间，走廊的感应灯不会立马亮，你会一个人在伸手不见五指的黑暗里。酒店房间堪比招待所，浴室一看就是搞笑，早餐也是灾难，餐厅就两个人你走进来就说现在没有什么人住，就提供这些然后走开了，房间也是没有窗户的，这对我来说那一晚的住宿就是想着第二天怎么逃离，第二天上早班的两个前台坐在大厅耍手机，你不叫根本不理你。我只能说可怕的酒店

Cons:

服务恶劣，酒店设施差，像鬼屋

2025-11-12 • via Nuitee
R
Roger • solo_traveller • fr
8
needs improvement on the reception staff a smile it's a sign of welcoming would be nice to see
Pros:

Location, room,

Cons:

Loud noise by guests, breakfast after 8am very short many leftovers from early clients, most were cold.

2025-11-05 • via Nuitee
K
Kiệt • extended_group • vn
8
2025-10-30 • via Nuitee
T
Thi Anh Thu • extended_group • vn
7
Pros:

Trung tâm.

Cons:

Bể bơi bé quá

2025-10-04 • via Nuitee
N
Ngọc anh • extended_group • vn
9
2025-09-12 • via Nuitee
T
Thi Anh Thu • family_with_children • vn
6
Pros:

.

Cons:

.

2025-09-02 • via Nuitee
N
Ngọc Chi • extended_group • vn
6
2025-08-28 • via Nuitee
T
Tien • family_with_children • gb
5
2025-08-12 • via Nuitee
T
thu tra • extended_group • vn
10
Pros:

Khách tốt sạch đẹp

2025-08-11 • via Nuitee
D
Dương Hương • family_with_children • vn
10
Pros:

Khách sạn ở vị trí trung tâm, chỗ đỗ xe rộng rãi, thuận tiện cho việc di chuyển, nhân viên nhiệt tình, phòng sạch sẽ, yên tĩnh

2025-08-10 • via Nuitee
Đức • family_with_children • vn
9
Tuyệt vời dù hơi mệt
Pros:

Khách sạn đẹp, vị trí ngay trung tâm thuận tiện đi lại các địa điểm ăn uống. Có bãi đỗ xe riêng ngay cạnh khách sạn. Nhân viên đón tiếp niềm nở, checkin nhanh chóng, hỗ trợ nâng hạng phòng. Phòng ốc sạch sẽ, tiện nghi, đầy đủ tiện ích. Nhân viên hỗ trợ nhiệt tình. Sẽ quay lại khi tới Móng Cái

2025-08-10 • via Nuitee
D
Duc Huy • extended_group • vn
10
2025-08-09 • via Nuitee
N
Nguyen • review category business travellers • vn
8
Very good
2024-04-06 • via Nuitee
A
Andrew • young couple • au
6
Pleasant, peaceful stay with supportive staff
Pros:

The location is quite central. The staff was very friendly and helpful. The Hotel was quiet. Love the food at the breafast buffet

Cons:

The building looks old and needs to be renovate.

2024-03-23 • via Nuitee