Isel Magic Hotel

Hotels
•
Independent
9 (160 reviews)
calle 28, av.9 y av.11, Bacalar, QROO, 77930 , Bacalar , MX
52-9837531809

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Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Designated smoking area
Safe-deposit box at front desk
Free self parking

Review Highlights

Pros:
Central location
Friendly staff
Clean and comfortable
Cons:
Noise from outside
Limited amenities at night
Issues with room assignment

Categories

Cleanliness
9.21
Very clean and nice hotel.
Service
9.18
Friendly and very helpful staff.
Location
9.22
Centrally located near the market.
Room Quality
8.67
Accommodations described as comfortable with some minor issues.
Amenities
8.7
Nice terrace and coffee availability.
Value for Money
9.16
Good price-quality ratio.
Food and Beverage
8.71
Options available nearby; however, limited services at the hotel.
Overall Experience
9.18
A very positive stay with great potential.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:16

Property Description

Charming Retreat by the Lake and Park

Unwind in one of the 10 cozy air-conditioned rooms with flat-screen TVs and stay connected with free Wi-Fi. Enjoy the convenience of a 24-hour front desk and complimentary self-parking.

Recreational Delights and Nearby Attractions

Explore the area with bicycles for rent or relax in the garden terrace. Visit Lake Bacalar and Laguna Bacalar Ecological Park just a short stroll away.

Convenient Amenities and Proximity

With bathrooms featuring showers, a safe deposit box, and housekeeping services, our hotel ensures a comfortable stay. Discover nearby attractions like Fort of San Felipe and Canal de los Piratas just minutes from the property.

Ready to experience the magic? Book your stay at Isel Magic Hotel now.

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Pets

    Pets not allowed

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

  • General

    Property is cleaned with disinfectant

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property confirms they are implementing enhanced cleaning measures

Location

Guest Reviews

9
Based on 160 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 8.71
Overall Experience: 9.18
I
isabelle • couple • ca
9
Pros:

Belle chambre, lit confortable, personnel gentil et disponible.
Nous avons pu changer de chambre car celle attribuée ne nous convenait pas

Cons:

La première chambre n avait pas de fenêtre
L arrivée est surprenante pcq au premier plancher C est une quincallerie mais une fois monter l escalier l hotel était parfaitement bien pour nous.

2026-02-10 • via Nuitee
G
Giorgia • extended_group • it
8
2026-02-08 • via Nuitee
T
T.M. • couple • si
7
Ok for one night stay
Cons:

No hot water

2026-01-31 • via Nuitee
_
_dona.tella_ • couple • it
9
Perfezionabile =)
Pros:

Struttura esteticamente piacevole, a 15 minuti a piedi dalla stazione ADO e meno di 15 minuti dal Fuerte de San Felipe. Terrazza ampia che abbiamo utilizzato per far asciugare indumenti e dove abbiamo improvvisato una colazione acquistando prodotti nei negozi collocati sotto l'hotel.
Personale sempre disponibile in reception, che ci ha aiutati nell'organizzare un'uscita in barca sulla laguna.

Cons:

Al mattino siamo stati svegliati da leggeri ma prolungati rumori, provenienti dal piano inferiore (probabilmente negozio di ferramenta?).
Inoltre, nonostante la struttura avvisi i clienti della necessità di aprire l'acqua calda alcuni minuti prima dell'utilizzo, il secondo giorno abbiamo fatto entrambi la doccia fredda.

2026-01-30 • via Nuitee
A
Alan Javier • extended_group • mx
10
2026-01-27 • via Nuitee
R
Ruíz M. • couple • mx
7
Pros:

La ubicación, lo amplio de la habitación

Cons:

Que no tienen agua caliente

2026-01-26 • via Nuitee
E
EDDER JEZIEL • solo_traveller • mx
9
Un lugar cómodo, acogedor y con servicio excelente.
Pros:

Me gusto la relación precio-calidad, es un lugar bonito y acogedor con la terraza, el personal fue muy amable y atendió mis necesidades, me dieron una buena recomendación de tours y de taxis, además de que necesitaba una secadora y me la dieron.

Cons:

Que mis amigos se quedaron en otra habitación sin ventanas o iluminación natural.

2026-01-20 • via Nuitee
J
Juan Carlos • couple • mx
6
Por que esta muy rustico
Pros:

La ubicacion

Cons:

Precio

2026-01-13 • via Nuitee
H
Helene • couple • fr
7
Pros:

Chambre spacieuse. Grande salle de bain. A proximité du centre ville. Personnel à l'écoute.

Cons:

Pas de fenêtre dans la chambre. bruit de la rue.

2026-01-10 • via Nuitee
B
Bianca • couple • it
8
2026-01-09 • via Nuitee
E
Eduardo • extended_group • mx
10
Pros:

La higiene con la que cuentan las habitaciones

Cons:

Todo me gustó

2026-01-09 • via Nuitee
L
Lauren • couple • it
8
Clean and spacious
Pros:

Nice place, very clean and comfortable. Staff was nice and polite, though they don’t really speak English.

2026-01-09 • via Nuitee
V
Veronica • couple • it
8
Pros:

Struttura carina e molto vicino al centro. Abbiamo avuto un problema con lo scarico del lavandino e sono intervenuti per ripararlo

Cons:

Le porte delle camere sono molto leggere e quindi si sentono i rumori e, non avendo una finestra in camera, la puzza di fogna del bagno rimaneva persistente. Il personale parla poco inglese ed è di poche parole, però complessivamente siamo sempre riusciti a comunicare.

2026-01-08 • via Nuitee
F
Fleur • couple • nl
6
Prima maar niet goed geslapen
Pros:

Erg schoon

Cons:

Super gehorig en er zitten ramen in de deur dus niet goed kunnen slapen

2026-01-08 • via Nuitee
A
Alexia • couple • ch
8
2026-01-06 • via Nuitee
V
Veronica • couple • it
7
2026-01-06 • via Nuitee
L
Laura • couple • mx
9
Pros:

Las habitaciones c'omodas y espaciosas, la cama espaciosa. Llegamos en bicicleta, as'i que hubo que subir las bicis por las escaleras pero no fue tan complicado.

Cons:

Que no hubo agua caliente dos d'ias. Primero lo reportamos, despu'es nos dijeron que ya lo estaban arreglando, y solo el ultimo d'ia pudimos tener un regaderazo calientito.

2026-01-05 • via Nuitee
S
Stephen • extended_group • gb
10
2026-01-02 • via Nuitee
G
Giulio • couple • it
7
2026-01-01 • via Nuitee
E
ERICK DANIEL • couple • mx
1
2026-01-01 • via Nuitee