The Londoner

Hotels
9.1 (7692 reviews)
38 Leicester Square , London , GB
+44 20 7451 0101

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High prices
Issues with specific room assignments

Categories

Cleanliness
8.93
Rooms were clean as mentioned in several reviews, but one review expressed dissatisfaction with specific amenities.
Service
9.6
Multiple reviews praised the staff for being helpful and friendly, contributing to a very positive sentiment.
Location
9.74
The hotel is located close to many attractions, with excellent comments on its convenient position.
Room Quality
8.89
Generally positive sentiments about room comfort and size, although some reviews pointed out issues with specific room assignments.
Amenities
8.92
The hotel offers good amenities such as a lounge and bar, but there were mentions of missing features.
Value for Money
8.18
Some reviews indicated that prices were considered high relative to the experience, particularly for breakfast.
Food and Beverage
8.93
Comments on food were mostly favorable, although some diners were not impressed with breakfast options.
Overall Experience
9.6
Guests expressed overall satisfaction with their stays, indicating a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:40

Property Description

Luxurious Accommodations
The Londoner boasts 350 luxurious bedrooms and suites, including a tower penthouse suite with panoramic views. Each room is equipped with a table, flat-screen TV, and a private bathroom for ultimate comfort and convenience.

Gastronomic Delights
Indulge in a culinary journey at The Londoner with six concept restaurants and bars, including a rooftop lounge. From the alluring ambiance of The Y Bar to the hidden gem, The Whisky Room, savor a variety of dining experiences that cater to every palate.

Unparalleled Facilities
Experience ultimate relaxation at the spa with a pool, gym, superfood clinic, and beauty salon. Guests also have exclusive access to The Residence, a residents-only club, and can explore a variety of event spaces, including a state-of-the-art ballroom accommodating up to 850 guests.

Book your stay at The Londoner now to immerse yourself in luxury and sophistication.

Important information:

Kindly note the opening Hours of the pool for the childern as is : Monday - Friday (10:30am - 12 pm) - (3:30pm - 5pm ) and Saturday - Sunday ( 8:00am - 9:30am )-(12pm-1:30pm )

Please note that, a discretionary 3.5% service charge will be added to your bill, payable upon arrival at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

9.1
Based on 7692 reviews
Cleanliness: 8.93
Service: 9.6
Location: 9.74
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.18
Food and Beverage: 8.93
Overall Experience: 9.6
N
Nivasha • couple • za
8
Exceptional location with really helpful staff
Pros:

Amazing location for a tourist , walkable to almost everything

Cons:

Rooms were really small and breakfast area can get really busy and cramped

2026-09-18 • via Nuitee
Z
Za Rah Niki • solo_traveller • ae
7
You can only book the suites if you want space
Pros:

Very nice staff
Was the best in the whole experience

Cons:

The indoor rooms and size of normal rooms is horrific
Small

2026-09-18 • via Nuitee
B
brian • extended_group • gb
10
2026-09-17 • via Nuitee
E
Edna • solo_traveller • il
10
Pros:

זה המלון שלנו בלונדון. מלון נהדר מכל הבחינות. חדש, מעוצב, טכנולוגי, במיקום נפלא.

Cons:

אהבתי הכל!!!

2026-09-17 • via Nuitee
N
nikki • extended_group • gb
10
Outstanding!!!
Pros:

Staff are incredibly helpful and friendly. Location is perfect and the hotel itself is truly outstanding. Its incredible!!! Pool, food and drinks fantastic. Rooftop bar is sensational too as are the staff in the rooftop bar.

Cons:

Nothing!!!! Tried hard to think of any negatives but there are none!

2026-09-17 • via Nuitee
M
Michael • couple • gb
9
2026-09-16 • via Nuitee
S
sonia • couple • br
8
O serviço de concierge é espetacular .O café demora .
Cons:

O café é um pouco demorado para servir ,visando agilizar sugiro disponibilizar máquinas de fazer café
E, para conforto do hóspede com gás poderia estar disponível no quarto sem ser necessário pedir
Na cama havia uma manta que foi retirada
Sugiro ter um cobertor a mais no armário.

2026-09-16 • via Nuitee
Y
Yoram • couple • il
9
Pros:

Best location

Cons:

Too expensive

2026-09-15 • via Nuitee
M
Michelle • couple • gb
10
Pros:

Great hotel would stay again.

2026-09-14 • via Nuitee
I
Idan • solo_traveller • il
10
2026-09-14 • via Nuitee
M
Melanie • couple • au
10
Book this place, it was perfect and wouldn’t disappoint anyone!
Pros:

This place was a perfect 5 star experience! Incredible service, facilities and location.

Cons:

Nothing!

2026-09-13 • via Nuitee
S
stephen • couple • gb
10
You must stay at this hotel if in London
Pros:

Service was excellent. Front desk really helpful

Cons:

My only small improvement would be to provide more gluten free products at breakfast

2026-09-13 • via Nuitee
D
Davinder • couple • gb
10
2026-09-13 • via Nuitee
N
Natalie • couple • ch
10
Perfekt gelegenes Hotel mit sehr freundlichem Personal.
Pros:

Perfekte Lage, sehr gutes Frühstück

Cons:

Die Ablagemöglichkeit im Bad ist eher klein, Stauraum im Zimmer ist ebenfalls knapp vorhanden.

2026-09-13 • via Nuitee
F
Fatemah • couple • kw
9
2026-09-12 • via Nuitee
F
Fabio • couple • br
9
Hotel fantástico, atendimento maravilhoso, restaurante do hotel muito bom, apenas o custo benefício achei um pouco alto
Pros:

As instalações e o atendimento

Cons:

A localização apesar de ser próximo da maioria dos locais turísticos , a rua onde está localizado é bem no centro da cidade, com muita movimentação , não é um local aconchegante

2026-09-12 • via Nuitee
C
Carole • couple • gb
7
Had a nice stay but expected a better service
Pros:

Location
Facilities
Reception

Cons:

Staff at breakfast could do with some training
Along with the residence area for food and drinks

2026-09-12 • via Nuitee
P
Pavol • family_with_children • sk
10
2026-09-12 • via Nuitee
T
Tatyana • couple • us
10
..Fantastic..,
Pros:

..Exellent location..new.,fresh.,stylish.,exceptional room design..

Cons:

.,nothing..

2026-09-12 • via Nuitee
M
Mohsin • solo_traveller • gb
9
Excellent
Pros:

Always a good stay at The Londoner, excellent staff who make everything comfortable.

Cons:

N/A

2026-09-11 • via Nuitee