The Londoner

Hotels
9.1 (7692 reviews)
38 Leicester Square , London , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High prices
Issues with specific room assignments

Categories

Cleanliness
8.93
Rooms were clean as mentioned in several reviews, but one review expressed dissatisfaction with specific amenities.
Service
9.6
Multiple reviews praised the staff for being helpful and friendly, contributing to a very positive sentiment.
Location
9.74
The hotel is located close to many attractions, with excellent comments on its convenient position.
Room Quality
8.89
Generally positive sentiments about room comfort and size, although some reviews pointed out issues with specific room assignments.
Amenities
8.92
The hotel offers good amenities such as a lounge and bar, but there were mentions of missing features.
Value for Money
8.18
Some reviews indicated that prices were considered high relative to the experience, particularly for breakfast.
Food and Beverage
8.93
Comments on food were mostly favorable, although some diners were not impressed with breakfast options.
Overall Experience
9.6
Guests expressed overall satisfaction with their stays, indicating a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:40

Property Description

Luxurious Accommodations
The Londoner boasts 350 luxurious bedrooms and suites, including a tower penthouse suite with panoramic views. Each room is equipped with a table, flat-screen TV, and a private bathroom for ultimate comfort and convenience.

Gastronomic Delights
Indulge in a culinary journey at The Londoner with six concept restaurants and bars, including a rooftop lounge. From the alluring ambiance of The Y Bar to the hidden gem, The Whisky Room, savor a variety of dining experiences that cater to every palate.

Unparalleled Facilities
Experience ultimate relaxation at the spa with a pool, gym, superfood clinic, and beauty salon. Guests also have exclusive access to The Residence, a residents-only club, and can explore a variety of event spaces, including a state-of-the-art ballroom accommodating up to 850 guests.

Book your stay at The Londoner now to immerse yourself in luxury and sophistication.

Important information:

Kindly note the opening Hours of the pool for the childern as is : Monday - Friday (10:30am - 12 pm) - (3:30pm - 5pm ) and Saturday - Sunday ( 8:00am - 9:30am )-(12pm-1:30pm )

Please note that, a discretionary 3.5% service charge will be added to your bill, payable upon arrival at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

9.1
Based on 7692 reviews
Cleanliness: 8.93
Service: 9.6
Location: 9.74
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.18
Food and Beverage: 8.93
Overall Experience: 9.6
V
V8920RHvictoriap Couples
10
Great location and exceptional staff
Pros:

Absolutely amazing hotel. The location was fabulous and extremely convenient. The staff were all very friendly and very helpful. When we checked out Rado, the doorman, priced us a cab and explained it was much cheaper for an Uber to the cruise terminal. The pool and saunas were great. The staff at the reception room was very friendly and the tea and snacks were very good. The room was very nice, clean and much bigger than the majority of London accommodations.

2026-07-30 via Tripadvisor
J
JCROSS335 Couples Brighton, East Sussex, England
8
Great hotel shame about the air conditioning
Pros:

We recently stayed at The Londoner and overall had a very enjoyable experience. The location is fantastic, right in the heart of Leicester Square and perfect for exploring London. The staff throughout the hotel were friendly, welcoming and always happy to help. The gym and spa facilities were also excellent and a real highlight of our stay.

The only downside was our room, which was uncomfortably hot because the air conditioning wasn’t working properly. We reported it to reception before heading out for the day and evening, but when we returned, the only action taken had been to open the window—which unfortunately made little difference as it was boiling outside.

To the hotel’s credit, when we mentioned the issue at check-out, the staff were genuinely apologetic. They initially offered to remove any service charges from our bill, although we hadn’t incurred any or used the minibar. They then kindly offered us a complimentary upgrade to a suite on a future stay (subject to availability), which was a thoughtful gesture.

Despite the issue with the room temperature, it didn’t spoil our stay. The excellent location, great facilities and genuinely helpful staff left a positive impression, and I would happily stay at The Londoner again.

2026-07-27 via Tripadvisor
V
versailles5964 Couples Cologne, North Rhine-Westphalia
10
Top notch
Pros:

Friendly staff and a stunning place. I told them the spa visit was a treat for a friends birthday and they went the extra mile. Facilities are upmarket and exclusive.

2026-07-25 via Tripadvisor
B
Ben couple gb
10
2026-07-25 via Nuitee
D
davina couple ch
5
No slippers - I asked 3 times and never got them. Gave us an access room not as nice as it would have been
Pros:

Spa

Cons:

Small room

2026-07-24 via Nuitee
J
Jörg family_with_children de
9
Sehr schön!
Pros:

Sehr gut!

Cons:

Die eingeschränkten Nutzungszeiten des Spa für Teenager (13 + 15 Jahre)

2026-07-23 via Nuitee
S
Sabrina solo_traveller sm
7
Pros:

La posizione fantastica e il personale super disponibile ed attento

Cons:

Le camere poco funzionali negli spazi e il bagno aperto senza porte non è una gran esperienza.
La colazione molto scarsa e disposizione scarsa qualità negli prodotti, tutte cose industriali.

2026-07-23 via Nuitee
S
Sonia couple je
10
2026-07-22 via Nuitee
J
Jan couple cz
9
Great stay
Pros:

Wonderful facilities, great spacious gym with modern equipment. super comfortable room with comfy bed. Good housekeeping. We were able to check in early with no added costs. The pool area is also very nice.

Cons:

The pool area is very nice, just the pool is closing at 10 pm and already at 9:30 they walk around and start telling people the door from the pool will be locked 5 minutes before 10 pm. It feels like they just wanted to have their shift done soon. I think at this level of hotel, the customer should always be first and not warned this way.

Our room had windows into the courtyard, and it feels dark all day even though it was super sunny when we were visiting, we didn't mind, but I think some people might not like that. So if this is your case, ask for a room with a view to the street/city.

2026-07-22 via Nuitee
T
Thomas solo_traveller ie
10
Pros:

Everything about the Hotel is Fantastic,You’re always made to feel welcomed,Staff are amazing

Cons:

There wasn’t anything I didn’t like

2026-07-21 via Nuitee
R
Roman couple kz
9
2026-07-21 via Nuitee
S
Saeed couple ae
10
2026-07-21 via Nuitee
N
Nigel couple gb
9
2026-07-21 via Nuitee
N
NicoRoberti family_with_children pt
10
Lieu parfait pour découvrir Londres dans un espace tout confort proche de tous les centres d'intérêt
Pros:

La zone privative pour les guests de l'hotel, la piscine, le fitness qui sont de vrais plus pour les voyageurs soucieux de pouvoir se reposer tout en gardant leur habitudes de santé et de forme.

2026-07-21 via Nuitee
L
Liat family_with_children il
9
2026-07-19 via Nuitee
S
Steve solo_traveller gb
9
Very comfortable stay in the heart of London
Pros:

Felt comfortable from arrival with very warm and welcoming reception staff who gave the genuine impression they were pleased to welcome you to the hotel rather than being data entry clerks.
Room facilities were excellent.

Cons:

nothing springs to mind

2026-07-19 via Nuitee
M
Martine couple no
9
2026-07-19 via Nuitee
J
Juan extended_group ec
9
2026-07-19 via Nuitee
J
josephine family_with_children fr
8
2026-07-19 via Nuitee
L
Lucia(Ya-Ting) couple gb
6
2026-07-19 via Nuitee