The Londoner

Hotels
9.1 (7596 reviews)
38 Leicester Square , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High prices
Issues with specific room assignments

Categories

Cleanliness
8.93
Rooms were clean as mentioned in several reviews, but one review expressed dissatisfaction with specific amenities.
Service
9.6
Multiple reviews praised the staff for being helpful and friendly, contributing to a very positive sentiment.
Location
9.74
The hotel is located close to many attractions, with excellent comments on its convenient position.
Room Quality
8.89
Generally positive sentiments about room comfort and size, although some reviews pointed out issues with specific room assignments.
Amenities
8.92
The hotel offers good amenities such as a lounge and bar, but there were mentions of missing features.
Value for Money
8.18
Some reviews indicated that prices were considered high relative to the experience, particularly for breakfast.
Food and Beverage
8.93
Comments on food were mostly favorable, although some diners were not impressed with breakfast options.
Overall Experience
9.6
Guests expressed overall satisfaction with their stays, indicating a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:40

Property Description

Luxurious Accommodations
The Londoner boasts 350 luxurious bedrooms and suites, including a tower penthouse suite with panoramic views. Each room is equipped with a table, flat-screen TV, and a private bathroom for ultimate comfort and convenience.

Gastronomic Delights
Indulge in a culinary journey at The Londoner with six concept restaurants and bars, including a rooftop lounge. From the alluring ambiance of The Y Bar to the hidden gem, The Whisky Room, savor a variety of dining experiences that cater to every palate.

Unparalleled Facilities
Experience ultimate relaxation at the spa with a pool, gym, superfood clinic, and beauty salon. Guests also have exclusive access to The Residence, a residents-only club, and can explore a variety of event spaces, including a state-of-the-art ballroom accommodating up to 850 guests.

Book your stay at The Londoner now to immerse yourself in luxury and sophistication.

Important information:

Kindly note the opening Hours of the pool for the childern as is : Monday - Friday (10:30am - 12 pm) - (3:30pm - 5pm ) and Saturday - Sunday ( 8:00am - 9:30am )-(12pm-1:30pm )

Please note that, a discretionary 3.5% service charge will be added to your bill, payable upon arrival at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs GBP 90 per stay.

Location

Property Video

Guest Reviews

9.1
Based on 7596 reviews
Cleanliness: 8.93
Service: 9.6
Location: 9.74
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.18
Food and Beverage: 8.93
Overall Experience: 9.6
A
Amanda • couple • my
8
2026-07-18 • via Nuitee
A
Adeel • solo_traveller • de
9
Pros:

Das Zimmer und die modernen Toiletten.

Cons:

Omelett beim Frühstück kostet nochmal extra, obwohl man für das Frühstück schon bezahlt hat.

2026-07-18 • via Nuitee
K
Katrin Funk • solo_traveller • de
10
2026-07-18 • via Nuitee
Y
YE LING • family_with_children • cz
8
2026-07-18 • via Nuitee
V
Vassilatos • extended_group • za
10
2026-07-18 • via Nuitee
F
Fabio • couple • it
10
2026-07-17 • via Nuitee
W
warren • extended_group • gb
6
Good not great.
Pros:

The location, the room, the cocktails.

Cons:

This is the second time visiting, the first time was just after opening. The hotel and location is superb. There are some fantastic staff but the service is very mixed. Luxury is a feeling, I think some team members need additional training on how to provide this. Luxury doesn't need to be rude or dismissive, it can still be human, warm and friendly however I often felt the receptionist team (well some of them) tried to hard to provide luxury efficiency rather than warmth and care. There was a young man, blonde, tall with glasses who checked us in, he was fantastic. Our rooms were not ready, so we awaited the text to return and check in properly. One room received a text and we returned to reception at 4.30pm. I simply asked if the 2nd room was available and it wasn't, I asked when this might come available as we were a group of friends together, the receptionist this time was a little rude, dismissive and challenging Making me feel like I had done something wrong. It was simply a question and it was an hour and half after the declared check in time. However we got the message slightly later and checked in. Everything else was good however breakfast was not great. WE were seated on the first morning, ordered our drinks and hot food, we had to ask 5 times for our hot drinks, being told we had not ordered, despite one from our table receiving theirs. The team were really pleasant, trying hard but the restaurant lacked leadership, management and organisation. As a business owner I can spot when teams are under pressure and management are not assisting, supporting or overseeing and I personally think this was the case. Orders were going to the incorrect tables, going back to the kitchen and the returning to the table cold, this happened to us. Lots of apologies all over the floor to tables awaiting food or drink or having received the incorrect orders.

2026-07-17 • via Nuitee
S
Sarah • couple • gb
8
Great location
Pros:

Location and cleanliness

Cons:

Staff, not attentive to our questions (apart from the concierge) was over charged in the spa, £27 for a glass of small pineapple jucie

2026-07-16 • via Nuitee
B
Burcu Deniz • family_with_children • tr
7
2026-07-15 • via Nuitee
E
Emrah • family_with_children • tr
9
2026-07-14 • via Nuitee
E
Emrah • family_with_children • tr
9
2026-07-14 • via Nuitee
E
Elena • solo_traveller • ge
10
2026-07-14 • via Nuitee
E
Emrah • family_with_children • tr
9
2026-07-14 • via Nuitee
S
Sharon • couple • il
10
מלון ברמה גבוהה במיקום מעולה
Pros:

מושלם

2026-07-13 • via Nuitee
T
Thomas • solo_traveller • ie
10
2026-07-13 • via Nuitee
M
Martin • couple • gb
8
2026-07-13 • via Nuitee
I
Igor • couple • us
10
2026-07-12 • via Nuitee
E
Emily • extended_group • gb
5
Third time but the little details mean the most so may give it a miss for a bit
Pros:

Fantastic location

Cons:

The toilets are part of the experience and ours didn’t work, I also called to book a table for England game I was told didn’t have too. So we turned up the man on the door very rude luckily a lady working in the bar welcomed us in.
This is the third stay in a month

2026-07-12 • via Nuitee
F
Fernanda • couple • gb
8
2026-07-12 • via Nuitee
S
Stuart • solo_traveller • fr
7
5 star facilities without the 5 star feeling
Pros:

Central location (although ‘iconic’ Leicester Square itself is pretty crowded and not always the best vibe) , well equipped pool and gym facilities, rooms are clean and comfortable. Whitcomb restaurant was a good option for dinner onsite.

Cons:

Staff were generally inflexible and seemed to lack patience with guests (reception, restaurant), with the exception of the concierge team. Breakfast was average for a 5 star. Be careful at checkout, a discretionary tip was added to the bill for the reception staff. This came to over £60 and is the first time I have seen this type of charge.

2026-07-10 • via Nuitee