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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Ironing service
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Grocery deliveries
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Shopping on site
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Television in common areas
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Express check-in
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Billiards or pool table
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience comfort and convenience with a well-equipped kitchen and a private bathroom in each unit.
Top-notch Amenities
Enjoy access to a year-round outdoor pool, sauna, and a fitness centre during your stay.
Prime Location
Located just 800 meters from the iconic Petronas Twin Towers, with Suria KLCC and Starhill Gallery nearby.
Ready for an unforgettable stay? Book now at Mercu Summer Suites Bernice KLCC!
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. As there is no 24-hour reception at the property, please inform the property of your expected arrival time at least 3 days prior to check-in to facilitate the arrangement of your key pick-up/check-in. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is needed) and costs MYR 20 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for MYR 50 per person per night when using an available cot.
People no matter the age stay for MYR 50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great location with walking distance to many things, grocery stores on the ground floor, quiet area, great price for the quality of room you get.
When you check in they will hold your bags while you wait for the room to be cleaned, which was no problem. Somewhere in the contract it states that when you check out they will NOT hold your bags! This is not acceptable! I have traveled to over 70 countries in the last 20 years and this is the first hotel/apartment that does NOT hold your bags until your flight leaves later that day (night my case). I only needed to leave them from noon til 4PM as I had a late flight that night and they refused to help me out! AI customer service is a joke. No real human reads them. When I checked in one of the remotes was missing batteries, I sent a WhatsApp message, the AI said a customer service rep would be alerted and get back to me, it NEVER did.
The only good thing about this apartment is the location. It's a 15 minute walk to the city center.
The apartment looks nice in the pictures, but in reality it's so old.
The bottom of shower/toilet room door is decaying because of mold and water. The kitchen faucet was broken, it was difficult to turn it on to pour water. The AC control on the wall wasn't working, it was not possible to control AC temperature. Generally, this apartment requires renovation.
Conveniently located. Comfortable. Check in & check out easy and efficient. Communication great. Shops and restaurants at ground level - one open 24 hrs
Our room was very quiet and had a small balcony with a table and two chairs, offering views of the building next door and a nearby hotel pool. The unit was clean upon arrival, and the staff were communicative and met us shortly after we arrived. For our six-night stay, they provided a mid-stay cleaning. The kitchen was modern, with an electric kettle and enough dishes and cooking equipment for two. The AC units worked well, and the washer was easy to use. The convenience stores in the lobby (one open 24/7) and the small coffee shop with excellent espresso were a bonus. The location was great, in the middle of KLCC and within walking distance of Petronas Towers, shopping and good restaurants, and this was good value compared with other more luxurious—and far more expensive—accommodations in the area. Overall, it was comfortable, quiet, and practical.
The bathroom was dated, and replacing the caulk around the sink would make a big difference. The shower was very small and tended to get the entire toilet area wet when used.
Comfortable and clean
Nothing it's just closer to all the locations that's it
Everything our Villages lodge is better than this
Lantai mozek lembab dan licin.
i rate 10/10 cause evrything clean n the spot very near to all convenient, and miss really nice to me about respon all that i ask for 🥰🫶🏻
Very cozy place, very spacious. It’s my 3rd time stay in this property. The owner very friendly n helpful.
Again this is my fav place if I arrived from Singapore.i staying there frequently and I loving it
There's few things only like moderate facilities but so far.. it's amazing! Keep it up summer .
The property has everything you need.
Even close the windows, the noise from the road is still a bit annoying.
The person working there is very responsive and nice.
Location is just perfect, I got the room on top floor, 33A floor. The view was amazing!
Beds and linien are very comfortable, AC quiet.
You can hear a bit traffic noise in the room, but it's centre, so need to be comfortable with that.
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