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Facilities
Property facilities
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Packed lunches
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Currency exchange
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Chapel/shrine
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Karaoke
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Kid meals
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Public transport tickets
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Evening entertainment
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Lower bathroom sink
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Emergency cord in bathroom
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Entertainment staff
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Fruits
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Pet bowls
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Happy hour
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Aerobics
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Supervised childcare/activities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Pool waterfall
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Japanese garden
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Covered parking
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Secured parking
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Swimming nearby
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Hosted evening meal (reserve)
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Charcoal grill
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Charming Accommodation in Kigali
Sainte Famille Hotel, located just 2.9 km from Belgian Peacekeepers Memorial, offers a delightful stay with a garden, free parking, and a business center.
Comfortable Rooms and Modern Amenities
The hotel provides well-equipped rooms with flat-screen TVs, desks, and cozy seating areas. Guests can enjoy free WiFi, room service, and a 24-hour front desk for their convenience.
Delicious Breakfast Options and Nearby Attractions
Start your day with a continental or hearty English/Irish breakfast. Explore Niyo Arts Gallery and Kigali Centenary Park, both just a few kilometers away.
Ready to experience a relaxing stay at Sainte Famille Hotel? Book now and make unforgettable memories in Kigali!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Free private parking is possible on site (reservation is needed).
Location
Guest Reviews
La gentillesse et la servillabilité du personnel. Le service vaut même un 4*
Presque rien sauf la douche mais c'est vraiment un détail dont on ne tient pas compte
They tried tp cook indian crusine good. Appreciate thier efforts.
La amabilidad del personal
Que el show del restaurante tenía el volumen muy alto y costó descansar
Great location—very safe both inside and outside. I even took long walks at night on the well-lit streets. The included breakfast was excellent, freshly made to order from a menu. I would definitely return here next time I am in the city!
We thoroughly enjoyed our stay at the hotel, the atmosphere, the warm reception staff, and the kind Thomas,
the dining room team, the bar, breakfast (great omlette)
the cleanliness of the room and housekeeping, and the positive attitude toward every request we made.
We truly felt at ease, and it was a pleasure to return to our room and the hotel each day.
At night, I went to the bar and I had an excellent ginger tea. Highly recommended!
The room did not have a hair dryer, but when I requested one, it was brought to me quickly and with a smile.
The staff was friendly and very helpful. They took very good care of me.
Everything
All
I really enjoyed my stay in this hotel. The staff is super pleasant and attentive, while giving guests their space, which I find important. The food is totally fantastic! (Naan bread must be tried). My room was spotless clean. Sound isolation from outside noise not optimal, but got used to it after the first night. WiFi was problematic, many dropouts, this should be fixed. The hotel is conveniently close to the airport and that is a major plus as Kigali tends to have traffic jams. Recommended!
Personnel très gentil
Belle chambre piscine agréable.
Possibilité d'aller dans le centre à pied
Matelas un peu trop ferme
Exceptionally good location with several good restaurants nearby (maximum 10 minutes by foot). Also an easy walk up to Simba Supermarket and the car free zone with small gift shops.
The hotel is so family friendly and offers a lovely pool with a friendly lifeguard for both adults and children.
Slow restaurant service at dinner time in the evening
It's a good place to stay and strategically located.
Nothing all was well
Large room
No air conditioner
De staf is erg vriendelijk en behulpzaam. De kamers zijn goed en schoon maar het grootste euvel is dat het bijna onmogelijk is om te douchen. Ze zijn kokend heet en niet te regelen. Zelfs een koude douche is onmogelijk omdat er dan slechts druppels uit de kraan komen. Meer reizigers hebben hier tijdens verblijf over geklaagd maar probleem werd niet opgelost.
the staff are very nice. i enjoyed the meal
The hotel is in a good location to the meeting venue. The room I had was spacious and cleaned daily and water bottles were made available daily. The staff was friendly and communicated with me before arrival. I enjoyed the breakfast, especially the African tea,
There was a persistent smell of drainage in my bathroom so that I had to keep the door closed always. The shower was not mixing hot and cold water properly so I did not enjoy my morning showers. Please improve on the availability of TV stations, especially local channels that show us visitors what is happening in Rwanda.
The hospitality, friendliness and timeliness of service. Support from staff especially the front desk as very good.
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