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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Private check-in/check-out
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Internet access
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Housekeeping on request
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Private picnics
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Exercise/lap pool
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Japanese garden
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Secured parking
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Swimming nearby
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Top-Notch Amenities
Outdoor Swimming Pool and Restaurant
Indulge in a relaxing getaway at Hotel Los Frailes in Valladolid, Yucatán. Unwind by the outdoor swimming pool or treat your taste buds at the on-site restaurant.
Comfortable Rooms with Modern Facilities
Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms.
Convenient Services and Location
Enjoy the ease of room service, a 24-hour front desk, and currency exchange during your stay. Located just 43 km from Chichen Itza, with free private parking and a paid airport shuttle service, your travel needs are fully covered.
Book now for an unforgettable stay at Hotel Los Frailes, Valladolid, Yucatán!
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Le parking privé
La piscine est agréable
Le conseil à l'accueil est très bien
Pas de possibilité de prendre le petit déjeuner avant 7h30
Climatisation insuffisante
Pas de climatisation possible si nous ne sommes pas dans la chambre.
This hotel is the perfect example of style over substance.
The hotel itself was absolutely beautiful, the room was lovely, the pool was great, and the parking options were convenient — but unfortunately that's where all the positives end.
The customer service was genuinely horrific. Imagine arriving on your birthday, asking politely to check in just two hours early at 1pm, only to be told the previous guests "hadn't left yet" despite checkout supposedly being at 12. It immediately felt disorganised and dismissive.
What made it worse was being asked beforehand if we were celebrating a special occasion, only for absolutely nothing to be acknowledged or accommodated. Every other hotel we stayed at made an effort for birthdays - this one somehow managed to make it feel like an inconvenience instead.
We weren't even allowed simple things like parking access or Wi-Fi while waiting or to take in our bags, despite receiving messages that to not worry if you would arrive early they will accommodate and telling them you have no signal in the city so you just need some help. So instead we were basically left stranded in 40-degree heat with no communication, no help, and no information. Even the "included breakfast" was never properly explained, meaning we couldn't even make use of it.
Beautiful hotel, terrible hospitality. Sadly, good looks can't make up for customer service that makes guests feel completely unwelcome.
I wouldn’t never come back even if they paid me and I wouldn’t not recommend it. There were far better hotels in the center with a better location, staff and price.
Instalaciones
L'hôtel est très beau, typique du Mexique.
La piscine est très bien.
Le petit déjeuner est noté inclus mais c'est uniquement le basique (jus d'orange, café et oeufs), si vous voulez plus il faut payer (comme partout au Mexique c'est navrant).
L'hôtel est un peu éloigné du centre, nous avons dû prendre la voiture pour éviter de marcher sous la chaleur.
Genial todo, zona tranquila
El desayuno que dan de cortesía es mínimo.
el lugar es muy vistoso por fuera y por dentro, cuenta con una alberca de buena tamaño y una fuente que le da un toque especial, a un costado el jardin de buena proporción. Puedes ordenar del bar si lo deseas para estar bebiendo en la alberca, le agregaría unos camastros, aunque no hay mucho espacio, debes esperar a que el sol baje para que no te abrume el sol. el restaurante está en una terraza con 4 árboles lo que le dan un toque muy particular. el estacionamiento es de muy buen tamaño, su recepción muy amplia. me tocó la habitación 1 a un lado del bar por lo que escuchaba un poco los ruidos por la mañana, la vista hacia el jardin y la alberca muy agradable, el wifi no lo sentí muy veloz. pero definitivamente regresaré.
Excelente atención del personal, muy amables.todo muy limpio
No fue muy fácil encontrarlo
La habitación muy amplia.
El desayuno estaba incluido, pero para poder llevarlo a las excursiones tenías que pagar 150 pesos por persona, esto es, volver a pagar el servicio, lo que además no sé especifica en ninguna parte.
Reclamamos y ni siquiera nos respondieron.
Además llegamos cansados del viaje y no disponian de habitación de cortesía, nos dejaron utilizar la piscina exclusivamente porque lo pedimos.
En la información del hotel afirma que tiene servicio de bar, no es así, cuando llegamos al hotel no había nada para tomar y mucho menos para picar.
Schöne Anlage, großes Zimmer, sauber, großer Parkplatz, gute Klimaanlage
Kaltes Wasser in der Dusche, kleines Frühstück mit Option zum Zuzahlen, schlechter Kaffee, kein Föhn auf dem Zimmer, Tresorbatterie leer, nur zwei Handtücher für 3 Gäste, kein Kühlschrank
El alojamiento es precioso, esta muy bien cuidado, el desayuno adecuado (es a carta) y los empleados muy amables
El agua de la ducha se salía, yo arreglaría simplemente el plato y pondría acondicionador de pelo. De ubicación esta un poco alejado de la parte centrica, pero ibamos en coche y hay parking por lo que no nos dio inseguridad.
La piscine, l’architecture, la taille de la chambre, la propreté
Pas d’eau chaude ou très limité
Pas de réfrigérateur
Heure de début petit déjeuner tardif
Chambre spacieuses
La tranquilidad y la atención.
Mejorar el Bar.
El lugar lindo, limpio y cómodo.
El agua para bañarse era templada para mi madre fue casi fria ya que ella tiene 83 años, todo lo demás excelente.
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