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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Family rooms
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Garden
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Private parking
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Snack bar
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Indoor play area
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Public Bath
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Coffee Shop on site
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Shallow end
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Yoga classes
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Top-Notch Amenities
Outdoor Swimming Pool and Restaurant
Indulge in a relaxing getaway at Hotel Los Frailes in Valladolid, Yucatán. Unwind by the outdoor swimming pool or treat your taste buds at the on-site restaurant.
Comfortable Rooms with Modern Facilities
Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms.
Convenient Services and Location
Enjoy the ease of room service, a 24-hour front desk, and currency exchange during your stay. Located just 43 km from Chichen Itza, with free private parking and a paid airport shuttle service, your travel needs are fully covered.
Book now for an unforgettable stay at Hotel Los Frailes, Valladolid, Yucatán!
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Pulizia, staff, non male la posizione
Colazione compresa nel prezzo scarsa e possibilità di prenotarla al sacco solo pagando con un kit già pronto
la piscina
que no habia cafe temprano en la mañana
Everything 💯
Office staff were on the computer 🖥️ bit friendly
Stanze grandi..bel giardino e la piscina.
La colazione poco variegata e non certo continentale. esempio per avere pane marmellata bisogna pagare extra.
Connessione internet pessima. Abbia fatto notare svariate volte che non funzionava. Ci comunicavano che avevano fatto verificare ma ancora in stanza non funzionava. Hanno detto che era probabilmente colpa dei nostri cellulari ma nelle altre aree funzionavano.
Muy limpio y el personal muy atento, el lugar es agradable visualmente, las amenidades bien en relacion al precio
La zona un poco obscura y apartada, le preguntamos a la chica, nos comento que era seguro, pero preferimos salir en el vehiculo y no caminar por la noche, la cama un tanto rigida y el clima a pesar de estar en el nivel mas frio no tenia enfriamiento eficiente de la habitacion
MUY BUEN HOTEL PARA HOSPEDARSE / LAS ÁREAS LIMPIAS
La tranquilidad y muy limpio el personal excelente ubicación también
Que la alberca alas 8 la cierran
Le parking privé
La piscine est agréable
Le conseil à l'accueil est très bien
Pas de possibilité de prendre le petit déjeuner avant 7h30
Climatisation insuffisante
Pas de climatisation possible si nous ne sommes pas dans la chambre.
This hotel is the perfect example of style over substance.
The hotel itself was absolutely beautiful, the room was lovely, the pool was great, and the parking options were convenient — but unfortunately that's where all the positives end.
The customer service was genuinely horrific. Imagine arriving on your birthday, asking politely to check in just two hours early at 1pm, only to be told the previous guests "hadn't left yet" despite checkout supposedly being at 12. It immediately felt disorganised and dismissive.
What made it worse was being asked beforehand if we were celebrating a special occasion, only for absolutely nothing to be acknowledged or accommodated. Every other hotel we stayed at made an effort for birthdays - this one somehow managed to make it feel like an inconvenience instead.
We weren't even allowed simple things like parking access or Wi-Fi while waiting or to take in our bags, despite receiving messages that to not worry if you would arrive early they will accommodate and telling them you have no signal in the city so you just need some help. So instead we were basically left stranded in 40-degree heat with no communication, no help, and no information. Even the "included breakfast" was never properly explained, meaning we couldn't even make use of it.
Beautiful hotel, terrible hospitality. Sadly, good looks can't make up for customer service that makes guests feel completely unwelcome.
I wouldn’t never come back even if they paid me and I wouldn’t not recommend it. There were far better hotels in the center with a better location, staff and price.
Instalaciones
L'hôtel est très beau, typique du Mexique.
La piscine est très bien.
Le petit déjeuner est noté inclus mais c'est uniquement le basique (jus d'orange, café et oeufs), si vous voulez plus il faut payer (comme partout au Mexique c'est navrant).
L'hôtel est un peu éloigné du centre, nous avons dû prendre la voiture pour éviter de marcher sous la chaleur.
Genial todo, zona tranquila
El desayuno que dan de cortesía es mínimo.
el lugar es muy vistoso por fuera y por dentro, cuenta con una alberca de buena tamaño y una fuente que le da un toque especial, a un costado el jardin de buena proporción. Puedes ordenar del bar si lo deseas para estar bebiendo en la alberca, le agregaría unos camastros, aunque no hay mucho espacio, debes esperar a que el sol baje para que no te abrume el sol. el restaurante está en una terraza con 4 árboles lo que le dan un toque muy particular. el estacionamiento es de muy buen tamaño, su recepción muy amplia. me tocó la habitación 1 a un lado del bar por lo que escuchaba un poco los ruidos por la mañana, la vista hacia el jardin y la alberca muy agradable, el wifi no lo sentí muy veloz. pero definitivamente regresaré.
Excelente atención del personal, muy amables.todo muy limpio
No fue muy fácil encontrarlo
La habitación muy amplia.
El desayuno estaba incluido, pero para poder llevarlo a las excursiones tenías que pagar 150 pesos por persona, esto es, volver a pagar el servicio, lo que además no sé especifica en ninguna parte.
Reclamamos y ni siquiera nos respondieron.
Además llegamos cansados del viaje y no disponian de habitación de cortesía, nos dejaron utilizar la piscina exclusivamente porque lo pedimos.
En la información del hotel afirma que tiene servicio de bar, no es así, cuando llegamos al hotel no había nada para tomar y mucho menos para picar.
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