Intown Suites Extended Stay West Palm Beach FL - Military Trail Rd

Hotels
5.8 (62 reviews)
5801 North Military Trail , West Palm Beach , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Facilities for disabled guests
Wheelchair accessible
Lower bathroom sink
Paid WiFi
Visual aids: Braille
Fire extinguishers
See all facilities

Review Highlights

Pros:
Good staff interactions
Decent room size
Central location
Cons:
Unacceptable cleanliness
Poor manager behavior
Missing amenities

Categories

Cleanliness
3.41
Numerous mentions of unclean conditions, including cockroaches and dirty toilets.
Service
8.38
Mixed reviews, with good staff interactions but poor manager behavior.
Location
7.92
Near the city center, but access was complicated due to check-in issues.
Room Quality
5.37
Overall nice size but reported cleanliness issues affected the experience.
Amenities
4.4
Limited amenities; missing kitchen utensils, and laundry issues.
Value for Money
5.36
Mixed perceptions; complained about deposit retention and overall value.
Food and Beverage
5.41
Not explicitly mentioned; assumed standard offerings.
Overall Experience
6.18
Average stay impacted significantly by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:37

Property Description

Convenient Location
Located in West Palm Beach, just 1.3 km from Rapids Water Park, Intown Suites Extended Stay West Palm Beach FL - Military Trail Rd offers easy access to popular attractions like Port of Palm Beach and Palm Beach County Convention Center.

Comfortable Accommodations
Each room at the hotel is equipped with air conditioning, a flat-screen TV, and a private bathroom. Guests can also enjoy the convenience of having a fridge, wardrobe, bed linen, and towels provided in every room.

Nearby Amenities
With Gulfstream Mall and CityPlace just a short distance away, guests can indulge in shopping and dining experiences. Plus, being only 9 km from Palm Beach International Airport, travel convenience is guaranteed.

Book your stay at Intown Suites Extended Stay West Palm Beach FL - Military Trail Rd now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in all areas and costs USD 2 per 24 hours.

Location

Guest Reviews

5.8
Based on 62 reviews
Cleanliness: 3.41
Service: 8.38
Location: 7.92
Room Quality: 5.37
Amenities: 4.4
Value for Money: 5.36
Food and Beverage: 5.41
Overall Experience: 6.18
K
Kimberly • couple • us
1
GENERAL MANAGER CHARLES SMITH WAS RUDE AND DISRESPECTFUL AND DENIED MY LEGALLY SERVICE DOG
Pros:

THE ROOM WAS FINE NO COMPLAINTS

Cons:

I GAVE IT A 1 STAR REVIEW BECAUSE THE GENERAL MANGER Charles Smith WAS RUDE AND VERY DISRESPECTFUL AND VIOLATED MY RIGHTS TO HAVING MY SERVICE DOG.

2026-02-12 • via Nuitee
R
Rafael • family_with_children • us
8
2026-02-08 • via Nuitee
A
Arilus • couple • us
2
Horrible
Pros:

Nothing

Cons:

My ac leaked no extra towel or blanket u have to wash everything yourself

2026-01-31 • via Nuitee
B
Bradley • couple • ae
7
It was good. They can improve on some things but the place was ok for the price.
Pros:

Location and price

Cons:

The room didnt have any pots or utensils. No room service in 7 days. We had to pay to wash the sheets n towels and we had to clean the bathroom. The AC unit was also noisy.

2026-01-26 • via Nuitee
R
Rafael • couple • pr
1
Cons:

No había nadie en recepción a las 7:00pm y no pudimos quejarnos que me resovian el lunes y yo llegue el sabado

2026-01-20 • via Nuitee
A
Antwan • solo_traveller • us
10
2026-01-19 • via Nuitee
R
Robert • extended_group • us
9
2026-01-19 • via Nuitee
R
Rodriguez guerra • couple • us
9
2026-01-03 • via Nuitee
T
Thomas • couple • us
1
2025-12-06 • via Nuitee
T
Thomas • couple • us
8
Nice stay
Pros:

The staff was amazing except for the manager who was rude, nasty and not accommodating. The room was nice, great size for 1 or 2 people.

Cons:

There were roaches in the room and the toilet wasn't clean upon check in.

2025-11-08 • via Nuitee
T
Thomas • solo_traveller • us
1
Look elsewhere!!!
Pros:

The staff was amazing except for the manager who was rude, not accommodating and nasty.

Cons:

The toilet was not cleaned when I checked in. There was roaches in the room and not all of the washer and dryer worked properly.

2025-11-07 • via Nuitee
A
Ashton • couple • us
8
2025-10-12 • via Nuitee
N
Natalia • family_with_children • us
1
El departamento del terror!
Pros:

Lo único rescatable es que tenía lavadora y secadora de pago en el compejo

Cons:

Había un olor a humedad insoportable. La limpieza déjame mucho que desear. Las luces apenas iluminaban. La heladera y los muebles estaban muy deteriorados. Ofrecen cocina pero absolutamente ningún utensilio. Alquilé para tres personas y sólo habia dos sillas; pedí otra y me dijeron que sólo se daban dos por habitacion. El olor a m@rihuana era insoportable. Había reservado por dos semanas y me quedé 6 días.
Encima me cobraron un depósito de 50 dólares que nunca me devolvieron a pesar de que fui tres veces a reclamar. Sin dudas NO elegiría este lugar nuevamente.

2025-10-01 • via Nuitee
M
Madruga • solo_traveller • us
10
2025-09-19 • via Nuitee
N
Nestor
2
Pros:

Not recommended

2025-08-31 • via Nuitee
V
Verified traveler
8
Pros:

Overall decent experience. Bathroom light switch worked half the time and my food spoiled in the fridge, even with it turned to the coldest setting.

2025-08-18 • via Nuitee
A
anabel riquelme • family_with_children • us
2
Pros:

The location

Cons:

The guy who was working in the front desk disgusting and he was so rude I was standing for a week and I asked him for some things that I need to know about the when they clean the rooms and he got mad so easy and he told me to leave the property and he tread on me to do the check out before plus room it was w cocorach everywhere, terrible...

2025-08-04 • via Nuitee
W
Warren • couple • us
4
Pas mal
Pros:

L’accueil

Cons:

La douche et le lit

2025-07-03 • via Nuitee
A
Angie • review category business travellers • us
9
Superb
2025-06-24 • via Nuitee
A
Abdiel
2
Pros:

No one at the property office to check us in. We had to find another hotel and deposit was not refunded.

2025-06-11 • via Nuitee