Intown Suites Extended Stay West Palm Beach FL - Military Trail Rd

Hotels
5.8 (76 reviews)
5801 North Military Trail , West Palm Beach , us

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Laundry
Facilities for disabled guests
Private parking
See all facilities

Review Highlights

Pros:
Good staff interactions
Decent room size
Central location
Cons:
Unacceptable cleanliness
Poor manager behavior
Missing amenities

Categories

Cleanliness
3.41
Numerous mentions of unclean conditions, including cockroaches and dirty toilets.
Service
8.38
Mixed reviews, with good staff interactions but poor manager behavior.
Location
7.92
Near the city center, but access was complicated due to check-in issues.
Room Quality
5.37
Overall nice size but reported cleanliness issues affected the experience.
Amenities
4.4
Limited amenities; missing kitchen utensils, and laundry issues.
Value for Money
5.36
Mixed perceptions; complained about deposit retention and overall value.
Food and Beverage
5.41
Not explicitly mentioned; assumed standard offerings.
Overall Experience
6.18
Average stay impacted significantly by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:37

Property Description

Convenient Location
Located in West Palm Beach, just 1.3 km from Rapids Water Park, Intown Suites Extended Stay West Palm Beach FL - Military Trail Rd offers easy access to popular attractions like Port of Palm Beach and Palm Beach County Convention Center.

Comfortable Accommodations
Each room at the hotel is equipped with air conditioning, a flat-screen TV, and a private bathroom. Guests can also enjoy the convenience of having a fridge, wardrobe, bed linen, and towels provided in every room.

Nearby Amenities
With Gulfstream Mall and CityPlace just a short distance away, guests can indulge in shopping and dining experiences. Plus, being only 9 km from Palm Beach International Airport, travel convenience is guaranteed.

Book your stay at Intown Suites Extended Stay West Palm Beach FL - Military Trail Rd now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

5.8
Based on 76 reviews
Cleanliness: 3.41
Service: 8.38
Location: 7.92
Room Quality: 5.37
Amenities: 4.4
Value for Money: 5.36
Food and Beverage: 5.41
Overall Experience: 6.18
B
Boles • solo_traveller • us
5
Cons:

No wi Fi, in 7 days I was unable to connect
The office hours are worse than the banks, I tried to check in after 6 pm on my first day and I couldn't they close at 6 pm, ridiculous I was charge $75 for nothing, I feel ripped off, never again

2026-07-21 • via Nuitee
S
Shawn • solo_traveller • us
1
Pros:

Location

Cons:

Cockroaches everywhere,

2026-06-11 • via Nuitee
S
Sa • solo_traveller • us
9
Nice clean, safe environment. Courteous staff members.
Pros:

n/a

Cons:

Dryer and washing available for guests.

2026-06-08 • via Nuitee
S
Stash • solo_traveller • us
6
2026-04-26 • via Nuitee
G
graham • solo_traveller • us
1
Do not go here!!!
Pros:

Nothing

Cons:

Squishy floors, frayed wiring, moldy drawers, hard beds flet like I was lying on a table with a diaper on it. Sheets stunk like vinegar.
I didn't even stay 12hrs and they charged me for the entire booking of a month and have yet to refund me. They are not user friendly.

2026-04-16 • via Nuitee
F
Francisco • solo_traveller • pr
10
2026-04-10 • via Nuitee
S
Stephanie • couple • us
1
Pros:

Location

Cons:

The manager was very rude and disrespectful.

2026-03-27 • via Nuitee
F
Fatiha • couple • us
2
2026-03-22 • via Nuitee
H
HEATHER • couple • us
8
Pros:

Great

Cons:

It didnt have a stove lol

2026-03-22 • via Nuitee
M
Melissa • solo_traveller • us
1
Want a full refund. The staff front desk threatened to put me in jail if I didn’t check out on time
Pros:

Kind of close to my gym

Cons:

Rhee staff was rude. They kept all my property that I left there and won’t give it back

2026-02-25 • via Nuitee
K
Kimberly • couple • us
1
GENERAL MANAGER CHARLES SMITH WAS RUDE AND DISRESPECTFUL AND DENIED MY LEGALLY SERVICE DOG
Pros:

THE ROOM WAS FINE NO COMPLAINTS

Cons:

I GAVE IT A 1 STAR REVIEW BECAUSE THE GENERAL MANGER Charles Smith WAS RUDE AND VERY DISRESPECTFUL AND VIOLATED MY RIGHTS TO HAVING MY SERVICE DOG.

2026-02-12 • via Nuitee
R
Rafael • family_with_children • us
8
2026-02-08 • via Nuitee
A
Arilus • couple • us
2
Horrible
Pros:

Nothing

Cons:

My ac leaked no extra towel or blanket u have to wash everything yourself

2026-01-31 • via Nuitee
B
Bradley • couple • ae
7
It was good. They can improve on some things but the place was ok for the price.
Pros:

Location and price

Cons:

The room didnt have any pots or utensils. No room service in 7 days. We had to pay to wash the sheets n towels and we had to clean the bathroom. The AC unit was also noisy.

2026-01-26 • via Nuitee
R
Rafael • couple • pr
1
Cons:

No había nadie en recepción a las 7:00pm y no pudimos quejarnos que me resovian el lunes y yo llegue el sabado

2026-01-20 • via Nuitee
A
Antwan • solo_traveller • us
10
2026-01-19 • via Nuitee
R
Robert • extended_group • us
9
2026-01-19 • via Nuitee
R
Rodriguez guerra • couple • us
9
2026-01-03 • via Nuitee
T
Thomas • couple • us
1
2025-12-06 • via Nuitee
T
Thomas • couple • us
8
Nice stay
Pros:

The staff was amazing except for the manager who was rude, nasty and not accommodating. The room was nice, great size for 1 or 2 people.

Cons:

There were roaches in the room and the toilet wasn't clean upon check in.

2025-11-08 • via Nuitee