Courtyard by Marriott Penang

Hotels
•
Courtyard by Marriott
8.5 (388 reviews)
218D Jalan Macalister , George Town , my

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Staff service
Good breakfast
Cons:
Disappointing amenities
Booking issues

Categories

Cleanliness
7.75
Clean and tidy environment, but some reviews indicate issues with monitoring and maintenance.
Service
9.25
Staff were excellent, accommodating, and made guests feel welcome, with specific mentions of friendly, proactive service.
Location
7.75
The area is built up and 40 minutes walk from attractions, which negatively affected convenience.
Room Quality
8.75
Standard quality for this hotel tier, but some guests faced issues with booking expectations.
Amenities
8.25
Pool area and bar availability were lacking or unstaffed, impacting the overall amenities experience.
Value for Money
8.75
Standard quality for this hotel tier; some discrepancies were noted concerning charges for additional persons.
Food and Beverage
8.75
The breakfast was appreciated, and the staff was noted as helpful and friendly.
Overall Experience
8.75
Mixed experience; some aspects were excellent while others disappointed, leading to an average satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:21

Property Description

Luxurious Amenities

  • With an outdoor swimming pool, sauna, and fitness centre, Courtyard by Marriott Penang offers a luxurious experience for guests looking to relax and rejuvenate during their stay.

Convenient Services

  • Enjoy the convenience of private parking, airport transfers, and room service at this 4-star hotel, ensuring a hassle-free experience for all visitors.

Central Location

  • Situated in George Town, guests have easy access to top attractions like Penang Times Square and Rainbow Skywalk at Komtar, making it an ideal choice for travelers seeking both comfort and convenience.

To book your stay at Courtyard by Marriott Penang and experience luxury at its finest, visit our website or call us today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 162 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 388 reviews
Cleanliness: 7.75
Service: 9.25
Location: 7.75
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 8.75
N
Nur • couple • sg
10
Best Hotel In Penan! Would love to stay again with my family for another holiday
Pros:

Clean, Friendly Staff, Bug buffet , Easy to travel whenever called a taxi

Cons:

None

2026-02-10 • via Nuitee
N
noor azlina • family_with_children • my
9
Pros:

Cleanliness, hospitality

Cons:

The lobby is small

2026-02-09 • via Nuitee
R
Renu • family_with_children • my
8
Pros:

Everything but breakfast could be improved though..not much of variety

Cons:

The air-conditioning was set at 20, n cant go below than that ...stayed in the suite and the room was bigger but due to the temp setting , it wasn't that cold.

2026-01-29 • via Nuitee
S
Safarudin • couple • my
8
2026-01-20 • via Nuitee
K
keishi • extended_group • jp
10
2026-01-19 • via Nuitee
N
Neil • family_with_children • vn
8
A pleasant stay in a great hotel!
Pros:

Hotel was well-presented and immaculately clean. The room was spacious and comfortable. The gym was great- small but had all the essentials and open 24h. The breakfast buffet had a good selection of tasty food.

Cons:

The location is on a busy main road and not very scenic. The view was just loads of concrete towers- not exactly a tropical island paradise. But to be honest that’s more of a reflection of our dislike of Georgetown than the hotel itself.

2026-01-19 • via Nuitee
I
Irene • family_with_children • my
9
2026-01-19 • via Nuitee
W
Wendy • solo_traveller • au
10
2026-01-15 • via Nuitee
A
Angeline • couple • au
3
Disappointing
Pros:

New and clean

Cons:

Service is acceptable only and fridge is broken

2026-01-12 • via Nuitee
A
Angeline • family_with_children • au
3
Disappointing
Pros:

New and clean

Cons:

Bad service and fridge is broken

2026-01-12 • via Nuitee
J
Janette • couple • fi
10
2026-01-01 • via Nuitee
S
Sanjeev • family_with_children • sg
10
2025-12-30 • via Nuitee
M
Moody751 • Family • Phoenix, Arizona
4
Incredibly disappointing for a Marriott property.
Pros:

Incredibly disappointing for a Marriott property. We payed for an additional person (total 3) in the room and then we had to beg for extra towels, extra key card, extra bottled water. What’s the point in charging for a third person if you then short change on everything? At every opportunity the reception was unhelpful. We stayed at the Moxy in KL and it was so much better.

The area is built up and at least 40 minutes walk from anywhere. The pool area was unstaffed, no cushions on any chairs, the pool “bar” was abandoned.

2025-12-29 • via Tripadvisor
K
Kwang Hui Peter • extended_group • my
8
Very good
Pros:

Good location

2025-12-27 • via Nuitee
M
Muhammad Lutfi • couple • sg
10
2025-12-26 • via Nuitee
R
Raymond • solo_traveller • sg
8
Overall great hotel
Pros:

Staff were excellent

Cons:

The pool bar was not open

2025-12-10 • via Nuitee
C
CK_YAP111 • Family • Singapore
2
Disappointing
Pros:

To whom it may concern,
I am writing in to register my grave disappointment with your Marriott Reservations Office.
I reserved 2 rooms under confirmation number 98851551 and 98854770 on 6 November.

As a Platinum member under the Marriott Bonvoy scheme, I was put through to the Elite call line
after first contacting the Courtyard by Marriott Penang reception that day.

I was told my booking of 2 rooms with a connecting door would be secured.
But on 28 November, just two days before I was due to arrive in Penang, I was informed there was
no guarantee the 2 connecting rooms would be mine. And that I would only know when I checked in on 1 December.

This is unacceptable.
If the hotel is fully booked, I should have been informed and not given false hope like this. What if
I ended up with nowhere to stay during my trip to Penang?
I strongly suggest that you relook your reservation policies and procedures.
Thank you

C K Yap (Mr)

2025-12-07 • via Tripadvisor
G
G3880 • Family
10
Excellent
Pros:

A wonderful stay,
Always my family & my preferred hotel to stay. Many thanks to the person that decorated the room and wrote a lovely Anniversary note on the mirror. Welldone housekeeping team.
- Ganeson is a top notch employee, he is friendly, efficient and very proactive. He provided detailed explanation of the places of interest and eateries.
- Kumar and Sidhu are efficient and friendly.
Overall you have a great Front Office team.

2025-12-01 • via Tripadvisor
C
Cheng Hwee • family_with_children • sg
9
2025-11-25 • via Nuitee
C
Chern Searn • solo_traveller • sg
8
Clean and tidy
Pros:

Business hotel and location.

2025-11-14 • via Nuitee