Masova Hotel

Hotels
8.6 (55 reviews)
100A8 - 100A9 Tran Phu Street, Loc Tho Ward , Nha Trang , vn

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Beautiful view
Clean rooms
Cons:
Noisy rooms
Uncomfortable mattress

Categories

Cleanliness
8.3
Guests mentioned the hotel is clean, but there were concerns about noise insulation.
Service
9
The reception staff was described as friendly and welcoming.
Location
9
Location is praised for being good with a beautiful view.
Room Quality
8.5
Rooms were mentioned as nice with a good view, but some concerns regarding mattress comfort.
Amenities
8.5
Standard comfort and amenities for a hotel of this rating.
Value for Money
8.5
Perceived as reasonable prices based on the quality and view.
Food and Beverage
8.5
Not specifically mentioned, hence standard quality for this hotel tier.
Overall Experience
8.5
Overall positive experience highlighted by multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:08

Property Description

Luxurious 4-Star Beachfront Retreat

Exquisite Amenities: Enjoy the outdoor swimming pool, fitness center, and terrace at Masova Hotel. Unwind at the bar or explore nearby attractions like Nha Trang Beach and Tram Huong Tower.

Comfortable Accommodation: Relax in air-conditioned rooms with modern amenities including a flat-screen TV, safety deposit box, and private bathroom. Some rooms offer stunning sea views for a truly memorable stay.

Delectable Dining Options: Indulge in American, Vietnamese, and Asian cuisine at the hotel's restaurant, with a vegetarian menu available upon request.

Ready to experience luxury by the beach? Book your stay at Masova Hotel now for an unforgettable getaway.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CXR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 400,000 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for VND 600,000 per person per night when using an existing bed.
    People 11 years old and over stay for VND 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 55 reviews
Cleanliness: 8.3
Service: 9
Location: 9
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.5
T
Tammy • couple • us
10
2026-02-13 • via Nuitee
J
Julie • extended_group • us
2
Great view but horrible service and facilities.
Pros:

Views

Cons:

We stayed at Masova Hotel in Nha Trang for two nights and had a very bad experience from the beginning.

On the first night, we discovered that the showers were poorly built and caused major leaks, leaving the bathroom severely wet every time we showered. The plumbing was even worse. While I was using the toilet, a loud flush from the room above caused water to shoot back up through the toilet. Toilet water and other waste splashed across the bathroom floor and walls. I immediately went downstairs to inform reception, but the staff working that night were dismissive and insisted this had never happened before. When I asked for someone to clean the bathroom, they were unsure when help would be available. Eventually security came up and simply sprayed the visible mess away without disinfecting. When we asked about proper cleaning, he said nothing could be done until morning. A cleaner from a nearby hotel was finally brought in to properly clean the space. Throughout this entire incident, no one apologized.

Checkout was also stressful. The staff accused us of taking a laundry bag from the room. When we explained we hadn’t touched it and asked housekeeping to double-check, they told us their staff didn’t have time and that we had to go back upstairs to look ourselves. We were already running late and the elevators were extremely slow. To avoid being charged, we returned to the room and found the bag exactly where it should have been. We brought it downstairs to show them, and the staff member even claimed it wasn’t their bag until we pointed out the hotel name printed on it. Again, no apology.

There was also confusion about payment. We booked through Booking.com and assumed the hotel would automatically charge the card on file. At check-in, no one asked for payment details. The day before checkout, while we were out sightseeing, we received frantic calls and messages from the hotel accusing us of not paying and making it seem like we were trying to avoid payment.

2026-02-13 • via Nuitee
H
Hải Duyên • couple • vn
8
2026-01-24 • via Nuitee
A
Amin • solo_traveller • se
9
Very good
Pros:

All

2026-01-24 • via Nuitee
R
Richard • couple • us
10
Great views
Pros:

My wife never wanted to leave the view was so great

Cons:

Skip the breakfast. I would say something about it but it’s so forgettable I don’t remember what was there.

2026-01-24 • via Nuitee
M
Munkhzul • couple • mn
1
2026-01-21 • via Nuitee
H
Hoài Tâm • couple • vn
9
2026-01-20 • via Nuitee
N
Ngọc Trân • couple • vn
10
2025-12-30 • via Nuitee
Q
Quan • couple • us
9
Pros:

Good Location

Cons:

Mattress

2025-12-19 • via Nuitee
N
Ngọc Hà • couple • vn
10
tuyệt vời
Pros:

view đẹp giá cả hợp lí

2025-12-18 • via Nuitee
D
Duy Hieu • couple • is
10
2025-12-09 • via Nuitee
K
Ka • family_with_children • vn
10
Pros:

Lễ tân xinh tươi dễ mến. Khách sạn sạch sẽ , view đẹp. Thiết kế hay lắm , mang lại cảm giác rất ấm nha . 10 điểm

2025-11-12 • via Nuitee
T
Thạch • couple • vn
10
Tuyệt vời
Pros:

Tất cả đều tốt

2025-11-03 • via Nuitee
M
manh Do van • family_with_children • vn
8
tốt
Pros:

view biển

Cons:

cách âm kém

2025-09-15 • via Nuitee
P
Pham Thai • family_with_children • jp
9
2025-09-12 • via Nuitee
P
Phúc • couple • vn
10
Pros:

Sạch sẽ, thoáng mát

Cons:

Không cách âm giữa các phòng

2025-09-07 • via Nuitee
M
Man • family_with_children • vn
10
Xứng đáng
Pros:

Phòng view biển, sạch sẽ, nhân viên dễ thương, đã ở lần 2 ở đây

2025-09-07 • via Nuitee
Q
Quang • couple • us
10
2025-08-29 • via Nuitee
Q
Quang • family_with_children • us
10
2025-08-29 • via Nuitee
V
Viktoriia • couple • ru
10
Pros:

Панорамный вид из номера как с картинок Pinterest полностью окупает все возможные недостатки отеля - мы с мужем залипали перед этим окном как два кота перел аквариумом :) Безумно красиво, безумно завораживает!

Конечно, с такого роскошного вида есть свои минусы - отсутствие балкона. Купальники и другие вещи просто негде сушить, а в ванной они сохнут по 2 дня (слишком высокая влажность). Но учитывая копеечные цены на прачечную по соседству, где есть и сушильная машина в том числе, это незначительный недостаток.

В меру чисто убирают, в меру разнообразный завтрак (европейцы найдут еду себе по вкусу - яичница, тосты, сосиски и т.д.). Надо понимать, что Азия - это не 5ка в Турции, тут другой подход к сервису. Поэтому очень даже приемлемо за свою цену.

Не знаю, почему в отзывах пишут что-то про проблемы сотрудников с английским языком. Нам попались все сотрудники, которые понимали и английский, и русский старались понимать, и на просьбы очень активно откликались. Пришлось 1 раз даже звонить в отель по телефону, а мой английский не академический 😄, но мы с сотрудником друг друга поняли :) Замечательный мужчина работает на входе - подхватывает твой чемодан, как только тебя с ним видит - и при заселении, и про выезде. Чемодан поднял, с сейфом разобраться помог.

Отдельно оговорюсь о расположении отеля - на мой взгляд, мена удачное, хотя казалось бы - конец набережной почти. Но в этом и прелесть, по вечерам, когда смотрели в свое панорамное окно видели как по мере приближения набережной к Лотосу увеличивается число купающихся (очень высока плотность, я не знаю, как людям там комфортно). А данный отель расположен ближе к концу набережной и никогда не наблюдалось проблем с тем, что купающиеся толпятся, очень свободно все.

Повторюсь, что вид из номера подкупил насколько, что я готова не снижать оценку за остальные погрешности. К тому же мы сделали пометку, что у нас медовый месяц, и нас очень красиво встретили - с розами и лебедями… Такой жест внимания был очень приятен!

Cons:

Единственное, что немного огорчило - это состояние бассейна на крыше, он откровенно грязный, вода мутная, прямо требует внимания сотрудников отеля. Но мы ходили в основном на море, туда дошли только один раз, поэтому снижать оценку за это не буду.

Одно но еще оговорю - у отеля нет своих лежаков, только пляжные полотенца выдают. А арендовать здешние стоит 200 донгов (за 2 лежала). Это не минус, просто момент, который надо учитывать при планировании бюджета, поскольку трата регулярная.

2025-08-04 • via Nuitee