Sonder Telfair Square

Hotels
Sonder
7.8 (65 reviews)
220 West Broughton Street , Savannah , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Cons:
Dirty rooms with pee stains
Lack of cleanliness
Poor service and communication
Noise disturbances
Unavailability of booked property

Categories

Cleanliness
2
Guests complained about dirty rooms, including dog pee stains, makeup stains on towels, and unclean bed sheets.
Service
2.5
The concierge service was described as the worst, with guests facing long wait times, lack of information, and poor customer service.
Location
3
The location was negatively reviewed due to noise from nearby live music concerts and loud music from a burger place, causing disturbances.
Room Quality
2.5
Guests mentioned uncomfortable experiences in their rooms, including noise disturbances, uncleanliness, and lack of basic amenities.
Amenities
0
No positive mentions of amenities were provided in the reviews.
Value for Money
0
Guests strongly felt that the price paid was not justified by the poor quality of service and accommodations received.
Food and Beverage
2
No specific comments were provided regarding food and beverage offerings.
Overall Experience
1.5
The overall experience was overwhelmingly negative, with guests expressing dissatisfaction with various aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 19:15

Property Description

Luxurious Accommodation in the Heart of Savannah
Modern Amenities
Sonder Telfair Square offers stylish accommodation just steps away from Savannah's vibrant center. Enjoy the convenience of free WiFi and a fully equipped kitchen in every unit, complete with a dishwasher, oven, and microwave. The air-conditioned rooms feature a flat-screen TV, plush bedding, and a sleek private bathroom. Indulge in a hot cup of coffee prepared with the in-room coffee machine or explore the nearby dining options.
Prime Location
Immerse yourself in the city's charm with popular attractions like City Market and Ships of the Sea Museum just a stone's throw away. Whether you're a history buff or a foodie, Sonder Telfair Square puts you in the perfect spot to experience the best of Savannah.
Book your stay now at Sonder Telfair Square for an unforgettable Savannah getaway.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Sonder Telfair Square in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
A damage deposit of USD 400 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
After confirmation, Sonder will reach out to guests through a secure link to gather some information regarding their stay. Sonder may require the guest to provide a photo of their government issued photo ID. Guests will receive check in details from property management three days prior to arrival. Due to local regulations, guests at this Sonder will be asked to provide information of each person in their party, as well as their passport or other identification in order to access the apartment. For further information please contact us at your convenience. Please reach out to Sonder to schedule your video call check in from 4PM to 11PM. Please note the layout, furniture, and decor of your space may vary from these photos. This property is in a limited traffic zone so guests must purchase a ticket to drive in this area.
You'll be in a lively neighborhood that is prone to noise from nearby nightlife and construction in the alley behind the building. We've included complimentary noise kits in your Sonder.
We have a partnership with Fitness on Broughton, just 4 blocks away. Please show them your booking confirmation for complimentary gym access.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAV

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.8
Based on 65 reviews
Cleanliness: 2
Service: 2.5
Location: 3
Room Quality: 2.5
Amenities: 0
Value for Money: 0
Food and Beverage: 2
Overall Experience: 1.5
Y
Youngae family with young children au
1
Bad
Pros:

None

Cons:

I stayed in room 2B for two night. It was nightmare and i would never recommened it to my worst enermy.

Stinks with dog pee everywhere. Near sink, sofa and by the table.
Dirty towel with make up stains and bed sheet had glue like material wasnt washed off. Living room smells like sewer at night.

Very noisy. Live music concert till 10 pm burger place behind the building and still plays loud music until midnight.

Top of all, The worst concierge service. I didnt get any check in info upon arrival and had to hold forever to talk to them. Their customer service message was supposed to be 24/7 but took them 24+ hours to answer my questions. Hence i had to wait with my 4 months infant baby outside under grilling sun for 30 mins and missed her nap time which lead us nightmare for the whole night. It wasnt just us, our neighbors who stayed in Room 2A wasnt able to get in with their room so I got them to talk to concierge over my phone as they were holding for long time too.

I cannot believe I paid $300+ per night and strongly think that there should be major adjustment to keep doing the business.

2025-08-01 via Nuitee
T
Timothy group us
1
Horrific experience with Booking.com... if They do not refund my total stay I will never use again.
Pros:

This was a horrific experience!!!! We traveled as 3 couples and I had a confirmed reservation for 3 bedrooms a thru the

Cons:

The property was unavailable and Booking.com did NOT provide a replacement. We were left without a place to stay!!!

2025-07-29 via Nuitee
R
Rab family with young children us
9
Superb
2025-02-23 via Nuitee
R
Rick
10
Perfect couples retreat
Pros:

Clean, comfortable and excellent location for visiting and exploring historic Savannah. Plenty of restaurants and bars near by.

2025-02-15 via Nuitee
J
Julie
8
Pros:

Lovely large apartment but not enough living room seating, given that it was 3 bedrooms

2025-01-09 via Nuitee
S
Santos family with young children us
9
Savannah has AMAZING FOOD.
Pros:

Very in the HEART of Savanah. Everything a walk's distance.

Cons:

It's a "party" area.

2024-12-12 via Nuitee
C
Christian young couple lu
8
Great place to stay in Savannah
Pros:

Spacious appartment in the very city center next to bars, restaurants and shops.

Cons:

Climatisation can be loud when working.

2024-09-08 via Nuitee
K
Kathy
2
Horrible donot waste your money
Pros:

The location was horrible we were not able to get in because we were so nervous there are homeless people everywhere. You have to pay 20.00 a day for a parking garage when you go to book your stay they never mention that. We went in the apartment it has a very musty odor there was mold in the bathroom the ac would not go down pass 76. They have WiFi but you have to use your personal streaming s you would have to put in your personal information. Not giving them access to my personal information. We called and informed them that we would not be staying and we wanted a refund they offered to place us at another location. Why would we trust them to give us a new location on what they gave us was falsely advertised?. Out side the only two windows was an alley with garbage cans and trash. I reported them to my credit card company and we are now demanding a refund. We had to go find another hotel and pay again for the remaining nights of our trip. Sonder is a horrible company there is no way they could have fixed all that was wrong and i don’t trust them to stay any where else that they run and refusing to refund my money when I called the several times that I got there inforces bad customer service and refusing to give customers money back when you did not stay for more than 30 minutes on a 3 day trip oh the parking garage is 2 to 3 blocks from apartment so you have to carry your luggage through roads of construction and homeless people

2024-08-18 via Nuitee
F
Francelina partner
10
Pros:

The parking was abit far, but okay, glad we got garage parking

2024-08-08 via Nuitee
M
martay
8
Pros:

Historical area.

2024-07-28 via Nuitee
G
Ghoghnoose family
10
Pros:

We stayed as a family for 3 nights and thought the property was great and very convenient location, barely used our car during our 4 day stay. Would highly recommend.

2024-07-25 via Nuitee
V
Verified traveler
4
A poor experience
Pros:

Overall a poor experience at Sonder Telfair Square with some major issues that made our experience very unpleasant. We had four main problems:
- On arrival we found the lift out of order (a note on it simply said ‘contact manager’) with no other means to access the rooms. After some time, we eventually (after asking many local businesses) found a very dirty, unpleasant back emergency entrance in an adjoining street. This door to the street and the rooms were then left open for our whole stay and so anyone could access the building.
- Apartment was not fully clean and dirty (and very smelly) dishes had been left in the dishwasher.
- Advertised gym has closed down and no free alternative is provided.
- The walls are very thin and we were kept awake until around 2am with noise from next door. There is also a bar right outside with loud music and an outdoor screen.

I therefore cannot recommend Sonder and would suggest looking elsewhere for better accommodation in Savannah.

2024-07-19 via Nuitee
S
Sarah friends
8
Pros:

The check in process was seamless and the place was nicely furnished with plenty of replenishments. However, we did have trouble sleeping in with the location being right next to a bar, and it was playing music non stop from 10am on the weekends

2024-07-13 via Nuitee
C
Cynthia
10
Historical Savannah
Pros:

We thoroughly enjoyed our stay at Sonder Telfair Square! Loved the building's renovation incorporating it's authentic historical structural details with modern décor and all the conveniences. (We'd been previously camping for a week, so the in-unit washer/drier and supplies was a huge plus when searching places to stay). Although the designated parking is not convenient (being a couple blocks away and unsecured), very luckily we scored a street space directly in front of the building, paid the parking as needed, and easily explored the area by walking everywhere. We chose to eat out, but could have easily prepared our meals in the fully outfitted kitchen. The king-size bed and fold-out sofa gave us all very spacious and comfy place to collapse after our explorations, wanderings and shopping of this vibrant and charming historical area. Thank you, Sonder, for making our stay feel like home!

2024-07-13 via Nuitee
J
Jennifer family with young children us
10
Exceptional
Pros:

Everything was perfect!

2024-06-30 via Nuitee
M
michael
10
Happy again
Pros:

Sounders Property is a great alternative for hotel stays. I’ve used the properties for five times and have been happy with them all.

2024-06-30 via Nuitee
P
Priscila with friends us
8
Very good
2024-06-26 via Nuitee
A
Annette family
10
Pros:

The maple biscuit company you can enter inside your building , the security the building have & the condiment

What i didnt like the living room sofa bed was already broken and was un comfortable,

2024-06-23 via Nuitee
J
John group pt
10
Exceptional
2024-06-10 via Nuitee
V
van
8
Nice getaway
Pros:

Wonderful location. Very walkable to River walk, plant riverside. Very nice place, clean. Love the amenities. Parking is expensive and confusing. We ended up paying 28$ a night 4 blocks away and walked everywhere . First night the bar next door was a little noisy but was quiet after 10:30pm.

2024-05-23 via Nuitee