Palace Inn Crosby

Air conditioner did not work, cockroach in the bathroom and the tub could have been cleaner.

Bathtub was a deathtrap but I'm willing to blame myself for being clumsy

Nothing

El sofá era algo viejo y no olía muy bien el cuarto

beds were okay there was a piece of the bathroom door missing It looks like a dog chewed it up(I have dogs I get it) there was blood on the wall in the bathroom not from us When we got there we saw that there were only two towels and we rented a room for four people to stay in when we went to ask the front desk if we could get two additional towels they told us no unless we brought the dirty towels down to them and then they could give us towels in the morning. after some back and forth we brought the dirty towels down to them and received two clean towels I don't understand why there wasn't at least four towels in the room to begin with and had the same issue the next day. There was half a roll of toilet paper in the restroom when we arrived (which really does not bother me) when I asked the front desk if we could get another roll when we asked for towels on the second night they gave me an attitude like it was inconvenient for them and said they had been calling me all day so house cleaning could come in. While we were out house cleaning came in and took all the towels and washcloths that weren't even used. I understand if they are worried people will be stealing their towels or maybe they were just Low on towels this weekend but it just put a sour taste in my mouth and the people at the front desk made me feel uncomfortable.

Why put a handicap person on the second floor making them use stairs?

No top sheet or comforter on beds. Only on sheet and hotel employees were rude and did not acknowledge concerns.

From the entrance to the room, there was a huge cockroach inside. The smell of damp was strong. There was no iron. The ironing board was dirty and covered in dog hair. They didn't leave any toilet paper; they left the soap and shampoo in tiny packets, already used by someone else. Aside from that, what I liked least was the smell of damp. My clothes were left with that smell. I got home later and washed them.

Cleanliness of room was poor. Bathroom floor was sticky. Furniture was not moved to clean. I took a picture of someone's dentures behind bedside table that I did not move or report. They may still be there. Handicap guests must wait for cleaning staff to leave for the day to park in Handicap parking spot.

The tv wasn’t working. No phone in room to call front desk about tv. My husband went to talk to man up front about the tv. He came to the room and couldn’t get it to work. He said d he would be back. He never came back. So my husband went back to front desk where the guy was sitting and eating. Not worried about resolving the issue with the tv. Needless to say we will not be staying at this location. I would rather drive to Baytown for better service and quality rooms. Also little roaches were on counter as I was washing my hands.