OYO 604 Queen Hotel spot-on

Hotels
5.2 (33 reviews)
116 Hang Bac Street , Hanoi , VN

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Very satisfied with the hotel
Would recommend to others

Categories

Cleanliness
4.7
Standard quality for this hotel tier.
Service
5.7
Standard service quality for a hotel of this rating.
Location
6.7
Standard quality for this hotel tier.
Room Quality
4.7
Standard quality for this hotel tier.
Amenities
4.7
Standard quality for this hotel tier.
Value for Money
4.7
Standard quality for this hotel tier.
Food and Beverage
4.7
Standard quality for this hotel tier.
Overall Experience
5.7
Standard quality for a hotel of this rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:59

Property Description

Modern Rooms with Wi-Fi
Experience simple yet modern rooms at Hanoi Queen Palace Hotel, all equipped with Wi-Fi to keep you connected during your stay. The wood flooring and furnishings create a cozy atmosphere, while the air conditioning ensures your comfort throughout.

Convenient Location
Situated in Hanoi's Old Quarter, our hotel is just a short 5-minute walk from iconic landmarks such as Hoan Kiem Lake and the Temple of Literature. With major attractions like the Hanoi Opera House and Thang Long Water Puppet show only a 7-minute drive away, you're at the heart of the action.

Excellent Services
Indulge in Vietnamese and Western breakfast dishes at our on-site restaurant. Enjoy the convenience of a minibar, desk, and TV with satellite channels in your room. Take advantage of our laundry and room services for a hassle-free stay.

Book now to experience the perfect blend of comfort and convenience at Hanoi Queen Palace Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NOI

Location

Guest Reviews

5.2
Based on 33 reviews
Cleanliness: 4.7
Service: 5.7
Location: 6.7
Room Quality: 4.7
Amenities: 4.7
Value for Money: 4.7
Food and Beverage: 4.7
Overall Experience: 5.7
P
Patrick Anthony • solo_traveller • ph
9
Pros:

Good staffs

2026-07-13 • via Nuitee
S
SANADA • family_with_children • jp
3
Pros:

部屋が広がった。熱いシャワーが出た。

Cons:

申し込みした場所に行ってお金を払ったら違う場所に連れて行かれた。しかも5階でエレベーターもなかった。

2026-01-26 • via Nuitee
K
Kazunori • solo_traveller • in
7
価格相応の品質。サービスは非常に良い。
Pros:

スタッフの対応が非常に良い。マッサージやTAXI手配も良かった。

Cons:

エアコンの効きが悪い。

2026-01-19 • via Nuitee
D
David 해량
6
Pros:

Mình rất hài lòng Khách sạn cỡ này thì mình muốn giới thiệu cho các bạn

2025-08-30 • via Nuitee
C
chantal • friends
10
Pros:

Basic mais tres bien

2025-06-17 • via Nuitee
S
Samy • young couple • fr
1
Bad
Pros:

They gave our room to someone else, they lie to us about an electricity problem but then we figured out

2025-05-12 • via Nuitee
K
Kotaro
8
Pros:

清潔感や設備は値段相応でした。ただ立地が相殺するほどいいです。

2025-04-19 • via Nuitee
A
Anthony • young couple • ca
8
A good hostel
2025-03-30 • via Nuitee
K
khanh • family
4
Pros:

The property was run down, depressing. We opted to leave for another hotel after checking in and decided that we rather go somewhere else

2025-03-26 • via Nuitee
L
Luis
2
Pros:

Probably one of the worst properties I ever stayed at. The door couldn’t close for hours and front desk won’t help, there were gnats and bugs everywhere in the room, on the door, on the walls, in the bathroom, there was holders in the walls, in the bathroom, the bed was dirty, pillows had dirt on them and stains, overall just TERRIBLE. The staff knocked on my door several times early morning to wake me up so they can check me out earlier than 12pm saying they had another client looking to check in early, I had to tell them several times that my checkout time is 12pm, they insisted I check out early. Very inconsiderate people, stair way is very narrow, nobody helps you with your luggages, the smell in the room was terrible, there’s rotten food and flies everywhere in the lobby. Has like 4 employees just hanging out in the lobby sleeping and eating food. This place is DISGUSTING

2025-03-20 • via Nuitee
N
Ngoc • review category business travellers • vn
1
Very bad
Pros:

Totally Dislike

Cons:

1-Star Hotel Review

I am extremely disappointed with this hotel’s service. According to Booking.com’s policy, my check-in time was from 14:00 to 00:00, which means I had the right to receive my room anytime within that period. However, due to unexpected trip delays from Moc Chau to Hanoi, I arrived at the hotel at 18:00 (Vietnam time), only to be told that I couldn’t check in until 20:00 because my room was still occupied by another guest.

This is completely unacceptable and unprofessional. I feel scammed as I had booked my room in advance, yet it was given to someone else. Additionally, the staff complained about me not paying in advance, even though Booking.com did not require any prepayment when I made my reservation.

It seems like this hotel dislikes customers who book through Booking.com, possibly because they have to pay a commission. If that’s the case, they shouldn’t list their property on the platform in the first place. I do not recommend this hotel at all due to their lack of professionalism and poor customer service.

2025-03-03 • via Nuitee
A
Arya • family with young children • au
1
Bad
Cons:

horrendous service from the owner. we booked a room but when we reached, he said the rooms were full and he wasn't apologetic at all.

2024-12-15 • via Nuitee
C
celia
2
Horrible
Pros:

Insalubre, bruyant, arnaque


Que dire, lit sale, draps poisseux qui laisse des traces blanches sur la peau

Salle de bain dans un état catastrophique
Électricité apparente au dessus de la douche je vous laisse imaginer le danger

Voisins qui fument et crient le soir

Ça ressemblait plus à un squat que à un hôtel

Évitez l’hôtel complet

À l’accueil ils vous
Proposent des excursions les tarifs sont 2 fois plus cher que les autres hôtels / agence

Il y a un complice européen qui se fait passer pour un client a l’accueil qui vous dit que c’est les moins cher, mais en comparant avec ailleurs vous verrez par vous même que c’est de l’arnaque

Je vous le déconseille
N’hésitez pas à regarder mes photos qui illustre mon avis

2024-11-08 • via Nuitee
Y
YASUSHI
4
Pros:

ホテルの紹介欄にはテレビ付き、毎日の客室清掃と記載があったがテレビは無く配線だけ、清掃も全く無かった。窓はなく湿気が酷かった。またドアの鍵が壊れかけていた。格安で利用したが余りにも設備が悪かった。従業員の対応が良かっただけにそこが残念でした。

2024-10-18 • via Nuitee
R
Radhika • family with young children • in
1
Bad
Pros:

Nothing

Cons:

Stay was not allowed despite booking confirmation

2024-03-25 • via Nuitee
S
Sophie • young couple • gb
4
Mouldy, not what we expected
Pros:

Very central location. Room was big, water was hot, good Wi-Fi.

Cons:

Mouldy and dirty, very close to the road so very noisy. No toilet paper. Arrived in the evening and they had overbooked so was walked through the busy streets to a different property, very confusing. Then tried to charge us a no show fee the next day after paying cash. Not great.

2024-03-24 • via Nuitee
F
Fendi • family with young children • my
6
Pleasant
2024-01-25 • via Nuitee
E
Emil • young couple • se
4
Disappointing
Cons:

They overbooked our room so that they had to move us to a much worse hotel

2024-01-09 • via Nuitee
B
Bee • family with young children • vn
10
Exceptional
2024-01-08 • via Nuitee
A
Anonymous • young couple • au
6
Pleasant
2024-01-05 • via Nuitee