Holiday Inn Express - Jamaica - JFK AirTrain - NYC by IHG

Hotels
Holiday Inn Express
7.6 (2905 reviews)
97-18 Sutphin Blvd , Queens , us

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.73
Several reviews mentioned dirty bathrooms and unclean rooms.
Service
8.7
Many guests praised the friendly and helpful staff.
Location
8.74
Conveniently close to the airport and public transport.
Room Quality
6.69
Some guests experienced noise issues and cold rooms.
Amenities
7.72
Basic amenities available, though breakfast options were limited.
Value for Money
7.18
Considered expensive for the overall quality and experience.
Food and Beverage
7.23
Breakfast was noted to be inadequate by some guests.
Overall Experience
7.8
Mixed experiences; some guests had good stays while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:46

Property Description

Convenient Location
Holiday Inn Express - Jamaica - JFK AirTrain - NYC, an IHG Hotel, is strategically situated within close proximity to Aqueduct Racetrack, Arthur Ashe Stadium, Barclays Center, and more. With John F. Kennedy International Airport just 5 km away, our location offers easy access to key attractions and transportation hubs.

Modern Amenities
Experience comfort and convenience in our rooms equipped with air conditioning, a flat-screen TV, and free WiFi. Whether you're here for business or leisure, our 24-hour front desk, business center, and private bathrooms ensure a seamless stay.

Nearby Attractions
Explore nearby landmarks such as Belmont Park Race Track and Citi Field, perfect for sports enthusiasts. With Chrysler Building just 20 km away, immerse yourself in the vibrant energy of New York City during your stay with us.

Book your stay at Holiday Inn Express - Jamaica - JFK AirTrain - NYC, an IHG Hotel, for a memorable experience in Queens!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 2905 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.18
Food and Beverage: 7.23
Overall Experience: 7.8
J
Janice couple au
3
Would not recommend this hotel.
Cons:

As our flight had been cancelled at the last minute at 7.00pm at night this was the only hotel we could find available near JFK airport. The room was very expensive so expected at least a 4 to 5 star hotel, it was far from it. The floor covering was very basic linoleum and near the door in the room it was damaged and peeling, the rest of the room was very basic but clean. There was no restaurant on site other than for breakfast and no other facilities. The receptionist had very little English and was not welcoming or helpful. The location was dreadful with a lot of people hanging around the streets. I would not stay here again.

2026-08-19 via Nuitee
A
Alessandra solo_traveller br
10
2026-08-19 via Nuitee
C
Cynthia solo_traveller us
9
Very favorable
Pros:

Good my

Cons:

View of outside ver

2026-08-19 via Nuitee
M
Manzoor solo_traveller bd
7
Pros:

The Hotel was near to both the airports
JFK and Liguria.he

Cons:

The Microwave Oven in the Room
never worked.

2026-08-17 via Nuitee
E
Erica couple us
6
2026-08-16 via Nuitee
E
Eskild couple no
7
2026-08-15 via Nuitee
N
Nicole couple gb
1
2026-08-09 via Nuitee
P
Pearl couple us
5
It was short and sweet I enjoyed my stay
Pros:

I like the property

Cons:

I like the property

2026-08-09 via Nuitee
L
lloyd solo_traveller us
10
2026-08-07 via Nuitee
R
Rebecca family_with_children us
10
2026-08-06 via Nuitee
E
Edson couple us
8
2026-08-06 via Nuitee
P
Paul solo_traveller us
9
Pros:

Breakfast was nice. Kuerig was nice. It had a room open.

Cons:

The online site seemed to suggest there would be a shuttle to the airport. I had to Uber it because there were not any shuttles.

2026-08-05 via Nuitee
A
Andrews couple us
5
It was okay - the location was convenient
Pros:

The facilities were excellent and the location was within walking distance to the event I was attending.

Cons:

There were a couple of things that were I was not satisfied with: 1) there was a coffee maker in the room but there was no regular coffee - they only had decaf coffee and tea; 2) I did not want my room serviced by housekeeping but I asked the attendant for clean towels because my towels were wet - she told me I could not have clean towels and she did not provide them. I went downstairs to the desk and there was no one present. I waited for a while, and no one ever showed up. 3) On the day we checked out as I was waiting for the desk clerk, he was riding up and down the sidewalk on a scooter. When he did come inside he just took my key and did not provide or offer a receipt.

2026-08-04 via Nuitee
T
Travelbodys solo_traveller us
10
Pros:

Quiet, close to the airport.

2026-08-04 via Nuitee
J
Jill solo_traveller us
5
Good for last minute flight cancellation, price wise, other than that
Pros:

The staff were super friendly, super efficient and helpful. I had to come here due to a canceled Delta flight last minute all fairness I would’ve not chosen this hotel if I didn’t have options, it was not the cleanest (hairs in the tub ) and not the best location, but the bed was comfortable in the front desk staff was great.

Cons:

Loud weird behaviors all through the night. Not the best Neighborhood.

2026-08-04 via Nuitee
S
SANDEEP couple us
6
Pros:

Good location. Helpful front staff

Cons:

Stayed at the hotel due to a thunderstorm and all flights were canceled. All close by hotels were booked up Charging $560 for one night for a barely decent hotel seems excessive and wrong!

2026-08-03 via Nuitee
R
Renee couple us
1
2026-08-03 via Nuitee
O
Olivia couple us
6
2026-08-02 via Nuitee
F
FAZILA solo_traveller za
8
Very comfortable. Perfect for the stay as I had a long layover to my next trip.
Pros:

Convenient access to JFK airport.
Manager/staff were extremely helpful and friendly. Also, generous!
Sorry for not returning card key; I completely forgot!

Cons:

N/A

2026-07-25 via Nuitee
H
Hector extended_group us
8
2026-07-24 via Nuitee