Holiday Inn Express - Jamaica - JFK AirTrain - NYC by IHG

Hotels
•
Holiday Inn Express
7.6 (2905 reviews)
97-18 Sutphin Blvd , Jamaica , US

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.73
Several reviews mentioned dirty bathrooms and unclean rooms.
Service
8.7
Many guests praised the friendly and helpful staff.
Location
8.74
Conveniently close to the airport and public transport.
Room Quality
6.69
Some guests experienced noise issues and cold rooms.
Amenities
7.72
Basic amenities available, though breakfast options were limited.
Value for Money
7.18
Considered expensive for the overall quality and experience.
Food and Beverage
7.23
Breakfast was noted to be inadequate by some guests.
Overall Experience
7.8
Mixed experiences; some guests had good stays while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:46

Property Description

Convenient Location
Holiday Inn Express - Jamaica - JFK AirTrain - NYC, an IHG Hotel, is strategically situated within close proximity to Aqueduct Racetrack, Arthur Ashe Stadium, Barclays Center, and more. With John F. Kennedy International Airport just 5 km away, our location offers easy access to key attractions and transportation hubs.

Modern Amenities
Experience comfort and convenience in our rooms equipped with air conditioning, a flat-screen TV, and free WiFi. Whether you're here for business or leisure, our 24-hour front desk, business center, and private bathrooms ensure a seamless stay.

Nearby Attractions
Explore nearby landmarks such as Belmont Park Race Track and Citi Field, perfect for sports enthusiasts. With Chrysler Building just 20 km away, immerse yourself in the vibrant energy of New York City during your stay with us.

Book your stay at Holiday Inn Express - Jamaica - JFK AirTrain - NYC, an IHG Hotel, for a memorable experience in Queens!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 2905 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.18
Food and Beverage: 7.23
Overall Experience: 7.8
A
Aayuj • couple • us
1
Very bad ! I was scammed
2026-10-17 • via Nuitee
B
Bryan • couple • us
3
Cont'd I gave him. Expecting xx hundreds and the four 20s but he now counts out the exact 75 dollar
Pros:

Didn't get to experience much

Cons:

So when I first arrived my reservation had been cancelled because it was a little after midnight and somehow there was miscommunication between the 3rd party booking agent and the property. Not the hotels fault though. Eventually they agree to give me the last room they have in the hotel for my original quotes price. I paid this in full in cash amount was $xx75.00. I counted out $xx80.00 the desk clerk took it all and dropped it in his drawer and handed me the keys so I figured he didn't have fives or anyway to make my change so I didn't sweat it. Ran up to the room and dropped my bag at this point about 1am. I needed to go purchase toiletries so went looking for a 24 hour CVS or Duane Reade. By the time I found one and did everything and came back to the room it was after 4am. This is the first time anyone went into the bathroom. It was disgusting, there's was fecal splash all over the toilet, there was toilet paper wads in the bath tub and sink. The faucet was shmeared with something. It was horrendous. Hadn't been cleaned at all apparently. So I went to the front desk immediately and asked them to come to the room with me and look and they tried to brush it off til the toilet seat came up and then he even looked like he was going to vomit. So he offers to have housekeeping come and clean it immediately, when they come in at 9am, mind you it's not quite 5am yet. And if I needed to use the bathróom until then I'd hafta use the lobby toilet. He said he had no other options since the property was at capacity. At this point I demanded a refund, so after some back n forth he finally reluctantly agrees so we get our bags together and head down to the front desk to meet him and he tries to charge me for the first night. So I protest and he says to me "well did you get in the bed?" Excuse me??? What difference does it make? So then he checks the total amount on my original paperwork, the $xx75.

2026-10-16 • via Nuitee
A
Ana Milena • solo_traveller • co
10
Punto estratégico
Pros:

La atención hacen el valor agregado, excelente

Cons:

Todo me encanta de allí

2026-10-16 • via Nuitee
Y
Yosmar • couple • do
10
2026-10-15 • via Nuitee
J
Joseph • solo_traveller • us
6
Pros:

I was able to switch to heat when cold and switch to ac when hot. Hotel was clean and met my needs.

2026-10-14 • via Nuitee
G
Gustavo • solo_traveller • us
8
Pros:

La comodidad

Cons:

La zona

2026-10-14 • via Nuitee
D
Dougherty • solo_traveller • us
4
The room is fine but expensive and in an unsavory area.
Pros:

The room was fairly straightforward and clean.

Cons:

Even though it is close to the air train the short walk is very undesirable.

2026-10-14 • via Nuitee
A
Ahmed • solo_traveller • eg
3
2026-10-14 • via Nuitee
L
LES PHILOUS GOURMANDS • couple • fr
10
2026-10-13 • via Nuitee
E
Eva • extended_group • es
1
Exasperating
Pros:

The hotel's location

Cons:

I have requested the hotel bill on several occasions, but they have not sent it to me. I need it to file a claim with an airline; the stay was due to a flight cancellation.

2026-10-12 • via Nuitee
H
Heba • couple • eg
9
Pros:

Everything was great and it is very accessible to the airport

2026-10-12 • via Nuitee
C
Cameron • solo_traveller • us
3
2026-10-12 • via Nuitee
C
Cherie • solo_traveller • us
10
2026-10-11 • via Nuitee
M
Marie • solo_traveller • us
7
Convenient and clean!
Pros:

Convenient location and easy access to JFK!

Cons:

1 elevator was out of service. Also didn’t like that the person checking in was the same person next to me. I’ve never experienced this when traveling.

2026-10-10 • via Nuitee
T
Tshibola Tshitshi • solo_traveller • us
9
Wonderful
Pros:

I like the room, clean. Breakfast was good

Cons:

The sheet and comforter was dirty.

2026-10-09 • via Nuitee
V
Vijay • couple • us
9
2026-10-09 • via Nuitee
M
Marcelo • family_with_children • ar
1
Pros:

Nada

Cons:

El trato del personado
Te cobran en extra, no te tienen las maletas
Te entregan habitación más tarde
Todo mal

2026-10-08 • via Nuitee
F
Faisal • couple • kw
8
Cons:

The stuff was rude

2026-10-08 • via Nuitee
Y
Yahawahsha • couple • us
9
2026-10-07 • via Nuitee
I
Ioannis • solo_traveller • us
10
Excellent choice and value.
Pros:

The staff was very accommodating and polite, the room was a good value and the hotel was close to the airport and subway.

Cons:

The neighborhood can get a bit loud.

2026-10-07 • via Nuitee