Holiday Inn Express - Jamaica - JFK AirTrain - NYC by IHG

Hotels
•
Holiday Inn Express
7.6 (2689 reviews)
97-18 Sutphin Blvd , Queens , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
Lower bathroom sink
Emergency cord in bathroom
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.73
Several reviews mentioned dirty bathrooms and unclean rooms.
Service
8.7
Many guests praised the friendly and helpful staff.
Location
8.74
Conveniently close to the airport and public transport.
Room Quality
6.69
Some guests experienced noise issues and cold rooms.
Amenities
7.72
Basic amenities available, though breakfast options were limited.
Value for Money
7.18
Considered expensive for the overall quality and experience.
Food and Beverage
7.23
Breakfast was noted to be inadequate by some guests.
Overall Experience
7.8
Mixed experiences; some guests had good stays while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:46

Property Description

Convenient Location
Holiday Inn Express - Jamaica - JFK AirTrain - NYC, an IHG Hotel, is strategically situated within close proximity to Aqueduct Racetrack, Arthur Ashe Stadium, Barclays Center, and more. With John F. Kennedy International Airport just 5 km away, our location offers easy access to key attractions and transportation hubs.

Modern Amenities
Experience comfort and convenience in our rooms equipped with air conditioning, a flat-screen TV, and free WiFi. Whether you're here for business or leisure, our 24-hour front desk, business center, and private bathrooms ensure a seamless stay.

Nearby Attractions
Explore nearby landmarks such as Belmont Park Race Track and Citi Field, perfect for sports enthusiasts. With Chrysler Building just 20 km away, immerse yourself in the vibrant energy of New York City during your stay with us.

Book your stay at Holiday Inn Express - Jamaica - JFK AirTrain - NYC, an IHG Hotel, for a memorable experience in Queens!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 2689 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.18
Food and Beverage: 7.23
Overall Experience: 7.8
T
Terry • family_with_children • us
9
Pros:

It was clean and comfortable

Cons:

The price could have been a little less

2026-02-12 • via Nuitee
A
Angevine • solo_traveller • us
9
My night was good I slept well and will probably do it again
Pros:

It was clean no people hanging around in the lobby

2026-02-09 • via Nuitee
S
Suvi • family_with_children • fi
8
2026-01-31 • via Nuitee
D
Drip • couple • us
7
2026-01-29 • via Nuitee
S
Shirley • couple • us
1
I will advise others against
Pros:

I was appalled that the information on the kiosk at JFK airport was incorrect apparently because it indicated that there was shuttle service to the airport. After booking and calling the hotel property I was told that was not correct. That was of critical importance to me since I had to leave early morning for a 4 am flight. I had to find a better property.

Cons:

that I paid for a stay that I did not use. that the information was wrong and that the property took no responsibility for it.

2026-01-29 • via Nuitee
M
Marina • couple • ar
6
2026-01-28 • via Nuitee
A
alixe • family_with_children • us
10
2026-01-27 • via Nuitee
A
Anthony • family_with_children • us
7
Pros:

No comment

Cons:

The thermostat didn't work

2026-01-25 • via Nuitee
E
Ebenezer Coffie • family_with_children • gh
9
The hotel is value for Money.
Pros:

The hotel is value for Money. My parcel was well handled.

Cons:

None

2026-01-24 • via Nuitee
W
Wilfredo • solo_traveller • ph
8
Awesome
Pros:

Location

Cons:

No free shuttle

2026-01-24 • via Nuitee
• couple • us
5
Unsettling
Pros:

The room was as fine as any other holiday inn, for the most part

Cons:

The staff was incredibly rude both in person and on the phone. Lobby was also cold and odd

2026-01-23 • via Nuitee
F
Frances • solo_traveller • us
6
2026-01-22 • via Nuitee
R
Rahul • solo_traveller • bm
10
Good
Pros:

Everything

Cons:

Nothing

2026-01-22 • via Nuitee
S
Santiago • solo_traveller • us
10
2026-01-20 • via Nuitee
M
Mohammad Faisal • extended_group • us
8
Pros:

Close to the JFK AirTrain, NYC subway, and bus connections. Just a 4 to 5 minute walk from the hotel. You can literally see the station from the hotel. It’s a great place to stay for travelers passing through JFK, as well as tourists and business visitors to New York.

Cons:

The location of the hotel is a little awkward. I didn’t feel safe going in and out of the hotel at night, although I didn’t face any problems.

2026-01-20 • via Nuitee
E
Earl • family_with_children • gy
10
was very exceptional
Pros:

breakfast was good-needs rotating alternate days menu

2026-01-20 • via Nuitee
C
Cordell • couple • us
10
Excellent service
Cons:

Parking .it very hard to find parking

2026-01-20 • via Nuitee
T
Troie • couple • us
8
It was just a place to lay our heads for the night, but it was very comfortable and quiet.
2026-01-20 • via Nuitee
B
Beatriz • couple • pr
8
Cómodo y limpio
Pros:

Estaba cerca de la estación perfecta para llegar a las otras estaciones

Cons:

Lo unico que cuando fui a bañarme no había jabón. Bodywash

2026-01-20 • via Nuitee
N
Nevio • solo_traveller • us
8
2026-01-20 • via Nuitee