Hotel San Jose

Hotels
9.1 (282 reviews)
1316 South Congress Avenue , Austin , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Charming atmosphere
Cons:
Room cleanliness issues
Limited amenities
Noise from outside

Categories

Cleanliness
8.49
Some reviews mentioned that the room needed attention; windows were dirty affecting the overall perception.
Service
9.99
Many reviews praised the friendly and helpful staff who went out of their way to ensure guests had a fantastic stay.
Location
10
The location was frequently described as unbeatable and ideal for accessing local attractions.
Room Quality
7.95
Some rooms were described as basic for the price charged, needing improvement in furnishings and upkeep.
Amenities
8.98
The pool and lounge area were appreciated, but amenities could be limited or improved based on some feedback.
Value for Money
8.44
Some guests felt the price did not match the quality of their stay, especially regarding room quality.
Food and Beverage
8.99
Food options were good, but there were mentions of the coffee and snack quality needing improvements.
Overall Experience
9.98
Despite some issues, the overall sentiment was positive with guests likely to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:28

Property Description

Luxury 4-Star Accommodation

Outdoor Swimming Pool and Terraces
Hotel San Jose offers a luxurious stay just 1.6 km from Austin Convention Center. Enjoy a refreshing dip in the outdoor swimming pool or relax on the terraces available in some rooms.

Convenient Location
Situated near popular attractions like Palmer Events Center and Town Lake, this 4-star hotel provides easy access to Barton Springs Pool just 2.4 km away. Explore the city with Capitol Building and University of Texas within a short distance.

Exceptional Service
Relish in a continental breakfast served daily and receive top-notch guidance from the attentive staff available 24/7 at the reception. Experience comfort and convenience at Hotel San Jose - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 30 per day.

Location

Guest Reviews

9.1
Based on 282 reviews
Cleanliness: 8.49
Service: 9.99
Location: 10
Room Quality: 7.95
Amenities: 8.98
Value for Money: 8.44
Food and Beverage: 8.99
Overall Experience: 9.98
G
GregF975 • NONE • Mount Prospect, Illinois
10
Great stay on Congress
Pros:

The motel is a quiet oasis even though it’s only steps from Congress. The staff was friendly and helpful, especially helping out during a torrential downpour.

Food and drinks were tasty and efficiently delivered.

My room was comfortable and clean with a cool vibe.

2026-05-30 • via Tripadvisor
L
Lara • couple • us
2
Stay here if you don’t want to sleep
Pros:

Parking.

Cons:

Terrible stay. The refrigerator in our room made a loud, mechanical noise for about 20min at least 3-4 times through the night. It sounded like a lawn mower in our room, constantly waking us up, so we basically couldn’t sleep the whole night. It was an extremely unpleasant time and I would’ve switched hotels immediately if we were staying for longer than one night in Austin. As soon as I walked up to reception and said my room number, before I even voiced my complaint, the receptionist said “oh the loud refrigerator?” So clearly it’s a known issue, a common complaint that they don’t care to fix. It was 5am and he said just call in the morning and work something out with them.

Also if your room is near the street you will hear loud noise playing late into the night — it was a Monday night when I stayed. Our bathroom windows face the parking lot and although they’re frosted, every car that parks and leaves shines headlights into the space. No curtains on any of the windows. The blinds facing the public courtyard/walkway do not feel private. I’ve stayed at cheap motels that at least provide curtains.

The bathroom is bare bones. No water pressure and the shower temperature is either extremely hot or cold, no in between.

2026-05-20 • via Nuitee
S
Scott • couple • us
10
Cozy & hip stay in downtown Austin
Pros:

Clean & private

2026-05-18 • via Nuitee
N
Nick • couple • gb
9
Very happy with our stay. Perfect location for us.
2026-05-15 • via Nuitee
N
Nomad570484 • NONE
10
Relaxed, quiet and lots of style
Pros:

Hip place with a relaxed vibe. Interesting people congregate at the San Jose. Cool HVAC and great staff. Within walking distance of many venues and restaurants…

2026-05-14 • via Tripadvisor
M
Megan • couple • us
9
2026-05-13 • via Nuitee
E
Elizabeth • couple • us
7
I wouldn’t stay here again.. very expensive for what you get.
Pros:

The location was great

Cons:

The cost was high… $30 for a cocktail

2026-05-11 • via Nuitee
K
Kelsey • couple • se
9
Pros:

Great location, wonderful staff, cozy vibes. So chill you almost forget you’re in the middle of South Congress chaos.

2026-05-09 • via Nuitee
U
U4216AAedm • NONE
6
Despite my experience, give this Austin original a try
Pros:

I have wanted to stay in this intimate boutique hotel for many, many years. I believe my expectations were too high. When the host opened my door, the strong smell of something like mothballs was so strong, I had to open my windows for a couple of hours to air the room out. The pillows were very think and firm which was not to my liking. The grounds are beautiful and intimate. The staff was very friendly. The location is great for visiting many Austin staples…Continental Club, Homeslice, Guero’s, just to name a few. Don’t hesitate to give this place a try. Maybe I hit it at the wrong time.

2026-05-07 • via Tripadvisor
J
JFD • couple • ca
7
Nice Staff, Average Facilities
Pros:

Relaxed personnel. Greenery of site

Cons:

Plain rooms at high cost.

2026-05-05 • via Nuitee
F
Friese • solo_traveller • us
10
2026-04-28 • via Nuitee
J
janesH259XX • NONE
10
Relaxing
Pros:

Having stayed there on many occasions we always will choose to stay when we return to Austin. Every detail from check-in to hotel staff are exemplary.

2026-04-16 • via Tripadvisor
G
Gustavo Roberto • solo_traveller • br
10
2026-04-09 • via Nuitee
C
Cynthia • extended_group • us
10
2026-03-30 • via Nuitee
S
Shellie • couple • us
10
Oasis of calm off congress
Pros:

Great courtyard off congress

2026-03-23 • via Nuitee
N
Nicole • couple • us
10
2026-03-08 • via Nuitee
W
Wayne • solo_traveller • au
10
Quintessential Austin that will leaving dreaming of your next trip!
Pros:

I loved everything about this hotel. It's quintessential Austin with the staff, location and even fellow guests all making this super special. I am planning on returning already.

2026-03-02 • via Nuitee
B
bpL6147LH • NONE
10
Great Vibe.
Pros:

Secluded and relaxing vibe in middle of a vibrant area. A real gem. Pool and outdoor eating area especially cool. Friendly staff.

2026-02-15 • via Tripadvisor
R
Ron • solo_traveller • us
10
2026-01-23 • via Nuitee
A
Amy • family_with_children • us
10
2026-01-21 • via Nuitee