The Bournbrook Inn

The only problem I had was the room did have a smell, I’ve never had a problem before so I didn’t really think anything of it. Apart from that it was an amazing stay

I got a parking tickett despite filling in the ipad information for free parking. Im still waiting to hear back from the Bournbrook Hotel that my ticket for £60 has bern cancelled. Contact me and tell me my ticket is cleared please, Bournbrook Inn!

Double bed was very uncomfortable. Mattress needs replacing. Rooms were extremely hot, it was over the may bank holiday so in the heatwave, fans would have been really good.

All Good no Complaints

Breakfast was a little bit disorganised but decent enough. No teabags around and would have liked a nice Latte rather than instant coffee.

De kamer was niet schoon, het bed was echt slecht. De matras was volledig doorgezakt.

Nothing. Staff really friendly and helpful x

I had to hold the kettle on the base to boil , which is quite dangerous as it got very hot and the bed is the worst I have ever slept in ! Could feel every spring super uncomfortable and that’s the whole reason to stay with you was to get some sleep as my husband was in the ROH .

On the second morning, we were unable to find a member of staff to pay for our breakfast. We noticed a young staff member with blonde curly hair working around the bar area, but despite several attempts, we were unable to get his attention. It took approximately 5 to 10 minutes before we were acknowledged.

When he eventually approached us, the interaction lacked the basic level of customer service we had experienced from other members of the team. Although we were able to pay for our breakfast, he appeared visibly unhappy throughout the interaction. We were unsure whether this was directed towards us due to us being a same sex couple. It did make us feel uncomfortable. Every time we saw him during our stay, he appeared to be scowling.

Later, I noticed that he was wearing earphones, which may explain why it took so long to attract his attention. This was particularly disappointing because every other member of staff we encountered was friendly, welcoming, and professional. Unfortunately, this experience detracted from what was otherwise a positive impression of the team.

I realised soon after leaving that I had left behind a bag and returned less than half an hour later. As there was no one at the desk I went straight to my room where the cleaner was cleaning it. The bag was there so I took it and was about to leave when I realised a parcel I needed to post that had been in the bag was missing. I asked the cleaner and she took me to another room, where she'd taken my parcel, ripped it open and removed the item of clothing inside. I couldn't understand her super well but she was saying something about how she'd been going to sell it!? I'd understand this if something had been left behind unclaimed for several days but I'd been gone 20 minutes. I think this hotel needs to employ more trustworthy cleaners, and probably pay them more...