The Gordon Hotel

Where do I even begin with our experience at this hotel. We booked this stay as part of our two-week Oregon coastal and inland road trip and chose to stay here for two nights—the night before Thanksgiving and Thanksgiving night. Upon arrival, the hotel looked similar to the photos online. The lobby was very cute, with a Christmas tree and cool decor. The art bar was a fun feature during our stay; they had crayons and paper available so you could sit and draw for as long as you’d like. The hotel also has three restaurants, though we didn’t dine at any of them.

Valet service was prompt and efficient—we never had to wait long for our car. The lobby also offered complimentary snacks, including sodas, water, chips, granola bars, and peanut bags, which was a nice touch. On our first day, we walked over to Fifth Street Market while it was still open and explored the area, which is essentially downtown.

The room itself was large and spacious with a king-size bed. While the bed was comfortable, the sheets were very stiff and not the most comfortable. The bathroom was on the smaller side but had a walk-in shower and plenty of space to store our toiletries and personal items. The room also included a coffee machine, a small refrigerator, and bottled water available on each floor. There was also a water refill station, which I appreciated, along with a freezer stocked with individually bagged ice—such a clever idea so you don’t have to deal with a traditional ice machine.

Our balcony overlooked Fifth Street Market, but unfortunately, that came with a downside. There is a train track near the hotel, and the trains pass by multiple times throughout the day and night. Even if you’re a deep sleeper, the noise is extremely loud and disruptive, making it very difficult to get a good night’s sleep.

On Thanksgiving morning, we left the hotel around 11 a.m. to drive around and asked the front desk if our room could be cleaned while we were out. We were told housekeeping wasn’t available after 10 a.m., which I found strange—especially since no one had knocked earlier to ask if we wanted service. The front desk attendant offered to bring us what we needed herself, so I requested fresh towels. After being gone for two to three hours, we returned to find no towels in our room. We had to call the front desk again for something so basic.

There was also no room service that day, likely due to Thanksgiving dinner being served at the hotel. As a result, we had dirty towels piled on the floor and trash from our DoorDash order sitting in the room, none of which was ever cleared during our stay. I’ve never stayed at a hotel—especially one charging $255 per night—that doesn’t clean your room at all.

Overall, I found this hotel to be mediocre and was very disappointed with the hospitality. Between the lack of housekeeping, the constant train noise, and being able to hear neighboring rooms, getting quality rest was nearly impossible. The only highlights were the art bar and the convenient walking distance to Fifth Street Market and nearby shops. Unfortunately, based on this experience, I wouldn’t stay at this hotel—or in Eugene—again.

perfect location for an enjoyable stay. Staff was personable and very attentive. plenty of great places to eat within walking distance.

My husband and I recently stayed at the Gordon for a conference I was attending. The first issue we faced, although we didn’t know it yet. Was that when we booked and checked in we reserve two nights the front desk only reserved one night for us so in the middle of the day, the next day, I got a text message that they were going to move all of our stuff out of our room. While I was in my conference, Luckily, my husband was able to stop that from happening. In our room, you could hear everything the train the noise from the alley shopping center next-door people walking and worst of all. It sounded like pipes at burst in the walls. Ridiculously overpriced for the quality of room.

Excellent location and great bar/restaurants. Affordable and staff super-friendly and helpful. Would highly recommend.

Love The Gordon Hotel! Just had our 4th stay here while visiting family. Great location, great amenities, great staff. Our go-to when visiting Eugene!

Pet fee is out of line. Light controls at bed are not right. Valet parking is a pain. Location is OK. Lobby is fine. Free drinks are not really. No coffee after 3 pm. The valet made us store tools and other things in our SUV in the hotel. Almost an SNL like scene. Nest time, if there is a next time, I will bring boxes of food for St. Vincent. Then, the valet will get a work out.

This hotel is my favorite in Eugene. It's clean, modern, comfortable, and the service is excellent. Great location with several good restaurant options onsite and within walking distance. But seriously, the bed is so comfortable.

This hotel is very comfortable and in a wonderful location. Having the farmer’s market within a few blocks and the street market right there made the stay very entertaining!

I have stayed at The Gordon multiple times since my son started to attend U of O, and I love it. This trip was stressful as I was coming to see my son who had injured his foot. On my way to Eugene, I then received disturbing news about my sister, so when I arrived at The Gordon, I was very stressed. The staff is amazing. They are so kind and caring. The gal at the reception went out of her way to ask if anything could be done to help me. I truly love The Gordon so much. It is one of my favorite hotels in the world.

For whatever reason The Gordon Hotel now requires everything be removed from your car or they won't park it. They still charge a $25 valet fee and they still make you take a ticket indicating they have no responsibility for theft or damage. That was so strange for a high-end hotel. Beyond that the staff and managers just seem poorly trained to provide good guest service. This hotel has gone down hill over the past several years. I can't recommend it.

Quiet, clean and friendly staff. Love the location!

Great experience!

Great location in Eugene next to 5th St Market. Great bar and restaurant, walkable, bikes were great.

This would be a great place to stay for a nice romantic get-away or just the opportunity to treat yourself to a staycation. Our room was perfect - the bed was soft and the staff were professional and helpful. Everything was done well, from the valet parking to the front desk, to the employees you passed in the hallway. Highly recommend this hidden gem!!

It’s wonderful

Great service

Well lit beautiful room with comfortable bed, refrigerator, free water and coffee. We enjoyed their welcome drink, free snacks and fitness center. We also ate at the rooftop taco place, which had a great view, and had a drink at the hotel speakeasy. Highly recommend this hotel

Excellent place.

The hotel was super clean and the staff was friendly and accommodating. The on-site bar and restaurant was amazing!

We've always enjoyed Eugene and our stay at The Gordon. This last visit fell short of their usual standards and didn't provide value for the higher price. Hopefully, they can take the feedback given in person and on their follow-up email and make some adjustments to get back on track.