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Facilities
Property facilities
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Electric bicycle charging station
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Packed lunches
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Table tennis
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Darts
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Squash
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Grocery deliveries
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Allergy-free room
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Key card access
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Television in common areas
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Express check-in
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Billiards or pool table
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Free wired internet
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Golfing on site
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Tennis lessons on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Golf cart
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Fishing nearby
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Horse riding nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Modern Accommodation in Historic Setting
Experience a blend of modern comfort and historic charm at Arthotel Heidelberg. Located next to the university in the Old Town, this boutique design hotel offers stylish rooms and suites with wooden flooring, flat-screen TVs, and luxurious bath tubs. Upon arrival, enjoy complimentary sparkling water in your room.
Delightful Dining Options
Start your day with a delicious breakfast buffet at Romer Restaurant. Unwind later in the day with a refreshing cocktail at Romer Lounge. During the summer, savor your meals and drinks on the scenic roof terrace or courtyard terrace, adding a touch of relaxation to your stay.
Convenient Amenities
For added convenience, the hotel provides on-site parking for a fee. Book your stay now at Arthotel Heidelberg for a perfect blend of comfort, style, and history.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for € 24 per person per night when using an available cot.
Children up to and including 6 years old stay for free when using an existing bed.
People no matter the age stay for € 39 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is needed) and costs EUR 17.50 per day.
Location
Guest Reviews
Very good location, beautiful room, staff was friendly
A pity the decorations on the ceiling were not repaired.
Great location with lovely friendly staff and excellent breakfast.
Nothing
Locatie is prima om Heidelberg te bezoeken.
De receptionist gaf geen info bij aankomst - een hotel met een minimum aan personeel - het ochtendbuffet werd vroegtijdig weggenomen - top : de kamer was 's avonds niet schoongemaakt !!
The rooms were comfortable except for the beams in one of them.
There was no hotel restaurant or room service.
Location was exceptional
Desk was prompt
Rooms were good.
Beds could be better
No great views from room
Alles tiptop und super Lage! Schönes Hotel, der Preis war aber auch relativ hoch.
god ontbijt, kamers zijn schoon en netjes, locatie is erg goed, in centrum
ik begrijp het kunst/art gedeelte niet.
Die Zimmer sind individuell und toll gestaltet.
Das Personal ist extrem freundlich und hilfsbereit, über das übliche Maß hinaus.
Die Lage ist mehr als perfekt und das Parken komfortabel.
Nichts
Gorgeous hotel, set in an old building yet fully renovated with every possible modern comfort. The sublime ceiling painting above our room, added a touch of character to our stay in beautiful Heidelberg!
Breakfast was outstanding! Staff was carefully attentive to our needs.
The property is perfect for your stay in Heidelberg, within very short walking distance of everything. Parking is extremely easy, in the hotel’s own parking garage below.
Would most definitely stay here again without hesitation!
Can’t imagine anything we didn’t like!
Good location, nice clean hotel with spacious room/s.
The initial interaction at check-in was not good; not a smile/hello/good afternoon. I checked-in while my husband stayed in the car in front of the hotel, we are not familiar with the area and did not see designated parking for check-in. Needless to say, it was not a welcoming initial encounter. Once parking was sorted, my husband and I went to the reception area to continue with the check-in process, only then did the staff's demeanor/interaction improved.
The other staff we've met/encountered during our stay were nice/friendly/helpful.
The A/C does not work well, turns off around midnight, need to reset it after waking up from being too warm.
I booked through Booking.com on December 4 for a late-December stay. The hotel emailed me directly saying the credit card I used to hold the hotel was not going through/was invalid, so I sent it to them the same day. Later that same day, I canceled the reservation through Booking.com (See below).
The day after the original stay date, the hotel texted asking why we didn’t show up. I responded that the reservation had been canceled and sent the Booking.com cancellation confirmation. (See text conversation attached). Despite this, the hotel charged my credit card.
I emailed the hotel requesting a refund (see below) and received no response. I now have to pursue this with both my credit card company and Booking.com. I expect the $450 will be refunded, but the fact that I have to go through this - and that the hotel charged my card despite knowing the reservation was canceled - is frankly shocking. I’ve never experienced anything like this before.
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