Canopy By Hilton Memphis Downtown

Hotels
•
Canopy by Hilton
9 (610 reviews)
164 Union Avenue , Memphis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty bathroom
Uncomfortable beds
High drink prices

Categories

Cleanliness
8.33
Issues with dirty bathroom floors and a cracked sink were mentioned.
Service
9.8
Valet staff and front desk staff were highlighted as friendly and helpful.
Location
9.84
Several reviews praised the location as great and convenient.
Room Quality
8.29
The beds were described as uncomfortable and the key system was problematic.
Amenities
9.32
Mixed feedback on bar amenities due to items being out of stock.
Value for Money
8.78
Concerns about high costs for drinks and parking compared to overall experience.
Food and Beverage
7.83
Breakfast issues, expensive restaurant services, and out of stock items were highlighted.
Overall Experience
9.8
Despite some issues, the experience was largely positive due to service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:51

Property Description

Modern Accommodation in the Heart of Memphis Downtown

Luxurious Amenities
Canopy By Hilton Memphis Downtown offers a range of luxurious amenities to make your stay unforgettable. From the convenience of a fitness centre and private parking to indulging in delicious meals at the on-site restaurant and bar, we have everything to cater to your needs.

Exceptional Service
Our 4-star hotel prides itself on providing exceptional service to our guests. With free WiFi, room service, and a 24-hour front desk, we ensure that you have a seamless and enjoyable experience throughout your stay.

Prime Location
Situated just steps away from popular attractions such as AutoZone Park and Orpheum Theater, our hotel is the perfect choice for travelers looking to explore the vibrant city of Memphis. Book your stay at Canopy By Hilton Memphis Downtown and immerse yourself in the rich culture and history this city has to offer.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 42 per day.

Location

Guest Reviews

9
Based on 610 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 9.8
A
annecX3620XM • Couples
10
Excellent Staff, excellent location, yummy food.
Pros:

Excellent location. Excellent restaurant. Most excellent staff. Everyone was kind and competent; from housekeeping, to management, to the restaurant staff. Food was well prepared, delicious, and not too expensive. They have bikes for our use around the city and when one of the pedals fell off, the GM got into his personal car and picked my husband up (we were about 3 miles away). Offered us free breakfast for our troubles. So grateful for all of you!

2026-04-09 • via Tripadvisor
M
meghar874 • Family
10
Great location, very stylish hotel
Pros:

The hotel itself was amazing- very new, spotless. No pool, but location was great and close to everything. We stayed in the suite- well appointed and spacious. We stayed 2 nights- two adults and 2 kids. The staff was very responsive and helpful. Valet parking is $42/day, somewhat pricey but worked well for us. No self park option although we did notice parking garages a block away .
We enjoyed the vibe of the hotel. We had breakfast at the restaurant- ok. Nothing to write home about. We also had drinks both days and some food- was good.
Amex platinum credit of $30/day for food and $100 for other stuff- well, it covered the parking 😉.

2026-04-06 • via Tripadvisor
E
edwardpS1581MB • Couples
8
First time at a Canopy. Mixed feelings
Pros:

What we liked:

-good location
-friendly staff
-clean hotel, modern layout

What we did not like:

-no recognition for diamond membership. NO UPGRADES, hotel seemed empty
-tiny room
-annoying next door neighbor. blasting music two nights in a row. had to call management 2 days in a row

2026-04-05 • via Tripadvisor
K
K7020IEanno • Couples
8
Nice hotel
Pros:

This is a nice basic hotel in the heart of Memphis. Even though it’s on union ave which is a very busy thoroughfare the hotel was quiet at night and we slept well. We ate breakfast in the hotel each day and had dinner there one evening. Food was good and served hot. Staff were friendly and helpful.

2026-04-05 • via Tripadvisor
R
richardvI7790DC • Couples
6
Could do better for hilton honours members
Pros:

Stayed initially for 2 nights but checked out after 1 night
As a loyal hilton diamond member I am well aware complementary upgrades are on availability
But we stayed for our anniversary and I had pre messaged to ask for a nice room with a view
When allocated our room it was a standard room with a view of a derelict roof top and alley way (not great )
I went back to reception to ask about the room to be told sorry nothing else was available
The guy on reception apologised and said he'd come and see me in half an hour
3 days later I'm still waiting
The hotel it's self is in a good location opposite The pea body hotel and beale st is a few mins walk
We moved on to another hilton where the service was outstanding
Just think this hotel needs to do better for Loyal hilton diamond members

2026-04-04 • via Tripadvisor
T
Timothy • extended_group • us
6
the cleanliness and location along with coffee shop and valet parking were amazing
Pros:

location was great

Cons:

check in at front desk was horrible couldn,t get in our room that was already paid for and checked people in before us that came 1 hour after us along with very poor service in the restaurant we got there before 10 pm was told they were open till midnight we got our food at almost 1130 pm and there was only one other couple eating in the whole restaurant. The hotel was really nice hopefully these issues can be fixed because we would really like to stay there again.

2026-04-03 • via Nuitee
S
Sharmecia • couple • us
10
2026-03-30 • via Nuitee
K
Kierston • couple • us
10
Pros:

Very clean and updated

Cons:

No fridge or microwave

2026-03-22 • via Nuitee
J
Jennifer • family_with_children • us
1
Cons:

Broken shower with peeling floor, only 2 towels provided for the four of us & no phone in the room to contact the front desk, uncomfortable beds — & the view out of our window was a brick wall. The room was nothing like the pictures and was definitely Not worth the $300+ we were charged

2026-03-20 • via Nuitee
W
Williams • couple • us
10
This hotel was very nice
Pros:

Everything

Cons:

Valet was really the only choice for parking

2026-03-12 • via Nuitee
S
steve • couple • gb
8
Pros:

Good location opposite the famous Peabody Hotel and a short walk to the bars and clubs. Great comfortable rooms and bathrooms. Also has a handy coffee shop downstairs for a quick coffee and breakfast.

Cons:

Bar area didn’t feel particularly friendly or comfortable. Vallet parking can get busy during peak periods.

2026-03-11 • via Nuitee
M
Me'Auna • solo_traveller • us
9
Absolutely Comfortable
2026-03-10 • via Nuitee
L
L • couple • us
8
Pros:

Location was good

Cons:

Sliding door to Bathroom would not stay closed.

2026-03-09 • via Nuitee
K
Kyle • couple • us
3
Pros:

Close to attractions

2026-03-09 • via Nuitee
K
Kesiena • couple • gb
9
Amazing stay! My new go to choice of stay in Memphis
Pros:

Great location and lots of restaurants within walking distance, beautiful modern interior in public and private areas, cleanliness was good too. The staff were very helpful with any query and also very welcoming.

Cons:

Valet parking was expensive although found a car park that was 3mins away for cheaper

2026-03-04 • via Nuitee
T
Tamara • family_with_children • us
10
Great locatiob to fed ex forum and food
Pros:

Very clean and staff was nice

2026-03-01 • via Nuitee
T
Thomas • couple • us
10
2026-02-25 • via Nuitee
S
Sharrell • couple • us
9
2026-02-22 • via Nuitee
W
wright • couple • us
10
2026-02-09 • via Nuitee
T
Temicka • couple • us
7
Overall ok place to stay
Pros:

Location

Cons:

The availability of the staff when checking in and valet

2026-02-09 • via Nuitee