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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Valet parking
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Non-smoking throughout
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Private parking
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Designated smoking area
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Parking garage
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Wheelchair accessible
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Key access
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Key card access
Review Highlights
Categories
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Property Description
Modern Accommodation in the Heart of Memphis Downtown
Luxurious Amenities
Canopy By Hilton Memphis Downtown offers a range of luxurious amenities to make your stay unforgettable. From the convenience of a fitness centre and private parking to indulging in delicious meals at the on-site restaurant and bar, we have everything to cater to your needs.
Exceptional Service
Our 4-star hotel prides itself on providing exceptional service to our guests. With free WiFi, room service, and a 24-hour front desk, we ensure that you have a seamless and enjoyable experience throughout your stay.
Prime Location
Situated just steps away from popular attractions such as AutoZone Park and Orpheum Theater, our hotel is the perfect choice for travelers looking to explore the vibrant city of Memphis. Book your stay at Canopy By Hilton Memphis Downtown and immerse yourself in the rich culture and history this city has to offer.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible at a location nearby (reservation is not possible) and costs USD 42 per day.
Location
Guest Reviews
Sauberkeit lässt zu wünschen übrig. viel Staub im Zimmer sowie unsaubere Fernbedienung etc.
I like that the staff were very accommodating! The room was really clean and the bed was so comfortable
I didn't like that the air conditioner wasn't cutting on for a while even after i adjusted it. I woke up at 3 am sweating and after adjusting it finally started working but it was several hours later
Everything, great location, clean, it was a very nice place to stay
The a/c could be cooler, it would only go down to 72, would be nice to go a little lower I was hot all night
The room was very comfortable and it was centrally located to everything we wanted to see.
I have no complaints about the property.
Everything
Nothing
All staff was amazing! Front desk, manager, restaurant staff, housekeeping. Everyone!! My husband needed a firmer bed for his ailing back, and the manager made it happen. Remodeled room very nice. Great location across from the Peabody. We enjoyed a smaller crowd. Never waited for an elevator or fighting a large crowd and bustling atmosphere. Loved it and highly recommend it. We’d go back for sure!!!!
The hotel accommodation and location was good to access places of interest, Sun Records, Beale Street, various music museums.
The staff who provided breakfast service in the restaurant were welcoming and attentive. Breakfast itself provided a good variety of food.
The "hostess" on the evening of 10th May was very rude and unhelpful. This was Mother's Day in America. We checked with Hotel reception if we needed to book a meal for the evening meal, they informed us that it was not necessary. We also checked the Hotel's events calendar, a Mother's Day brunch was advertised, for which booking a table was required, nothing for the evening. We therefore, decide to eat at the Hotel. However, when we asked for a table the "hostess" informed us if we had no reservation, a table was not available. We explained we had checked beforehand and no reservation was required. She rudely repeated no table available. As it was 2000 and restaurant was shown to stay open until 2200 we said we were prepared to wait. She then informed us, also in an aggressive manner, that the restaurant was closing in 20 minutes (2020). We politely pointed out that the restaurant was shown to be open until 2200. She basically shrugged her shoulders and restated restaurant was closing in 20 minutes. I believe we were not the only people to be faced with this attitude on this night. Her unprofessional behaviour certainly did not show the restaurant in a good light. We did speak to reception, but all they did was to apologise.
It was a great location
Everything
N/a
You are walking distance to all the attractions plus across the road is peabodys where at 11am or 5pm they have the ducks come through the lobby to go in the fountain the staff at the Hilton are very kind and go out of their way to help you a big shout out to rhe hotel manager Cory who REALLY went the extra mile to make our stay a memorable one ..the resturant in the hotel is also VERY good
Excellent location. Excellent restaurant. Most excellent staff. Everyone was kind and competent; from housekeeping, to management, to the restaurant staff. Food was well prepared, delicious, and not too expensive. They have bikes for our use around the city and when one of the pedals fell off, the GM got into his personal car and picked my husband up (we were about 3 miles away). Offered us free breakfast for our troubles. So grateful for all of you!
The hotel itself was amazing- very new, spotless. No pool, but location was great and close to everything. We stayed in the suite- well appointed and spacious. We stayed 2 nights- two adults and 2 kids. The staff was very responsive and helpful. Valet parking is $42/day, somewhat pricey but worked well for us. No self park option although we did notice parking garages a block away .
We enjoyed the vibe of the hotel. We had breakfast at the restaurant- ok. Nothing to write home about. We also had drinks both days and some food- was good.
Amex platinum credit of $30/day for food and $100 for other stuff- well, it covered the parking 😉.
What we liked:
-good location
-friendly staff
-clean hotel, modern layout
What we did not like:
-no recognition for diamond membership. NO UPGRADES, hotel seemed empty
-tiny room
-annoying next door neighbor. blasting music two nights in a row. had to call management 2 days in a row
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