Canopy By Hilton Memphis Downtown

Hotels
•
Canopy by Hilton
9 (610 reviews)
164 Union Avenue , Memphis , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty bathroom
Uncomfortable beds
High drink prices

Categories

Cleanliness
8.33
Issues with dirty bathroom floors and a cracked sink were mentioned.
Service
9.8
Valet staff and front desk staff were highlighted as friendly and helpful.
Location
9.84
Several reviews praised the location as great and convenient.
Room Quality
8.29
The beds were described as uncomfortable and the key system was problematic.
Amenities
9.32
Mixed feedback on bar amenities due to items being out of stock.
Value for Money
8.78
Concerns about high costs for drinks and parking compared to overall experience.
Food and Beverage
7.83
Breakfast issues, expensive restaurant services, and out of stock items were highlighted.
Overall Experience
9.8
Despite some issues, the experience was largely positive due to service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:51

Property Description

Modern Accommodation in the Heart of Memphis Downtown

Luxurious Amenities
Canopy By Hilton Memphis Downtown offers a range of luxurious amenities to make your stay unforgettable. From the convenience of a fitness centre and private parking to indulging in delicious meals at the on-site restaurant and bar, we have everything to cater to your needs.

Exceptional Service
Our 4-star hotel prides itself on providing exceptional service to our guests. With free WiFi, room service, and a 24-hour front desk, we ensure that you have a seamless and enjoyable experience throughout your stay.

Prime Location
Situated just steps away from popular attractions such as AutoZone Park and Orpheum Theater, our hotel is the perfect choice for travelers looking to explore the vibrant city of Memphis. Book your stay at Canopy By Hilton Memphis Downtown and immerse yourself in the rich culture and history this city has to offer.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 42 per day.

Location

Guest Reviews

9
Based on 610 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 9.8
K
Kierston • couple • us
10
Pros:

Very clean and updated

Cons:

No fridge or microwave

2026-03-22 • via Nuitee
J
Jennifer • family_with_children • us
1
Cons:

Broken shower with peeling floor, only 2 towels provided for the four of us & no phone in the room to contact the front desk, uncomfortable beds — & the view out of our window was a brick wall. The room was nothing like the pictures and was definitely Not worth the $300+ we were charged

2026-03-20 • via Nuitee
W
Williams • couple • us
10
This hotel was very nice
Pros:

Everything

Cons:

Valet was really the only choice for parking

2026-03-12 • via Nuitee
S
steve • couple • gb
8
Pros:

Good location opposite the famous Peabody Hotel and a short walk to the bars and clubs. Great comfortable rooms and bathrooms. Also has a handy coffee shop downstairs for a quick coffee and breakfast.

Cons:

Bar area didn’t feel particularly friendly or comfortable. Vallet parking can get busy during peak periods.

2026-03-11 • via Nuitee
M
Me'Auna • solo_traveller • us
9
Absolutely Comfortable
2026-03-10 • via Nuitee
L
L • couple • us
8
Pros:

Location was good

Cons:

Sliding door to Bathroom would not stay closed.

2026-03-09 • via Nuitee
K
Kyle • couple • us
3
Pros:

Close to attractions

2026-03-09 • via Nuitee
K
Kesiena • couple • gb
9
Amazing stay! My new go to choice of stay in Memphis
Pros:

Great location and lots of restaurants within walking distance, beautiful modern interior in public and private areas, cleanliness was good too. The staff were very helpful with any query and also very welcoming.

Cons:

Valet parking was expensive although found a car park that was 3mins away for cheaper

2026-03-04 • via Nuitee
T
Tamara • family_with_children • us
10
Great locatiob to fed ex forum and food
Pros:

Very clean and staff was nice

2026-03-01 • via Nuitee
T
Thomas • couple • us
10
2026-02-25 • via Nuitee
S
Sharrell • couple • us
9
2026-02-22 • via Nuitee
W
wright • couple • us
10
2026-02-09 • via Nuitee
T
Temicka • couple • us
7
Overall ok place to stay
Pros:

Location

Cons:

The availability of the staff when checking in and valet

2026-02-09 • via Nuitee
S
Sandra • family_with_children • us
4
I'll stay elsewhere the next time.
Pros:

There was no breakfast but they had a high priced restaurant inside.

Cons:

The toilets wouldn't flush, no ice, a security fee for $75 a night that was not included when booking was made. The pillows were very uncomfortable and the coffee pot was not working.

2026-01-19 • via Nuitee
M
Matthew • family_with_children • us
7
2026-01-19 • via Nuitee
M
Mallori • couple • us
10
Pros:

Clean and staff was phenomenal

2026-01-19 • via Nuitee
L
Lemarcus • solo_traveller • us
10
Overall good stay
Pros:

Cleanliness and Customer service

Cons:

42 dollar Valet is insane when theirs no quality parking near the hotel. Such a rip off.

2026-01-12 • via Nuitee
J
Jorge • family_with_children • us
9
2025-12-28 • via Nuitee
W
Will • family_with_children • us
10
Pros:

Local

2025-12-14 • via Nuitee
L
Len • couple • us
5
Pros:

Good lactation. Front Desk people are friendly as are Valet guys. Bar service was bad, out of everything, ultra expensive and bar tenders were surly

2025-12-13 • via Nuitee