Canopy By Hilton Memphis Downtown

Hotels
•
Canopy by Hilton
9 (655 reviews)
164 Union Avenue , Memphis , US
+1 901-479-1001

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty bathroom
Uncomfortable beds
High drink prices

Categories

Cleanliness
8.33
Issues with dirty bathroom floors and a cracked sink were mentioned.
Service
9.8
Valet staff and front desk staff were highlighted as friendly and helpful.
Location
9.84
Several reviews praised the location as great and convenient.
Room Quality
8.29
The beds were described as uncomfortable and the key system was problematic.
Amenities
9.32
Mixed feedback on bar amenities due to items being out of stock.
Value for Money
8.78
Concerns about high costs for drinks and parking compared to overall experience.
Food and Beverage
7.83
Breakfast issues, expensive restaurant services, and out of stock items were highlighted.
Overall Experience
9.8
Despite some issues, the experience was largely positive due to service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:51

Property Description

Modern Accommodation in the Heart of Memphis Downtown

Luxurious Amenities
Canopy By Hilton Memphis Downtown offers a range of luxurious amenities to make your stay unforgettable. From the convenience of a fitness centre and private parking to indulging in delicious meals at the on-site restaurant and bar, we have everything to cater to your needs.

Exceptional Service
Our 4-star hotel prides itself on providing exceptional service to our guests. With free WiFi, room service, and a 24-hour front desk, we ensure that you have a seamless and enjoyable experience throughout your stay.

Prime Location
Situated just steps away from popular attractions such as AutoZone Park and Orpheum Theater, our hotel is the perfect choice for travelers looking to explore the vibrant city of Memphis. Book your stay at Canopy By Hilton Memphis Downtown and immerse yourself in the rich culture and history this city has to offer.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs USD 42 per day.

Location

Property Video

Guest Reviews

9
Based on 655 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 9.8
J
Jayla • solo_traveller • us
10
2026-09-05 • via Nuitee
J
Julie • solo_traveller • us
10
2026-08-28 • via Nuitee
D
Dina • family_with_children • us
10
Pros:

Everything was great

2026-08-10 • via Nuitee
W
Wouter • family_with_children • nl
8
2026-08-07 • via Nuitee
R
rosalindg2022 • Family • Stuttgart, Baden-Württemberg
10
The jet lag treat for a hometown visit
Pros:

This is a lovely hotel. The room was large enough for two and the location in downtown Memphis was the most convenient for my visit. The staff, restaurant and bar area were all excellent. The food from the restaurant was great southern cooking with terrific wait service. In my international travel, I truly enjoy treating myself to a little luxury while visiting my hometown.

2026-07-27 • via Tripadvisor
S
sarahcW4779CS • Family
10
Memphis adventure July 2026
Pros:

Nice friendly staff crew that pays attention to detail

2026-07-25 • via Tripadvisor
J
Jason • couple • us
10
2026-07-24 • via Nuitee
S
steveeL1881FY • Couples • Murfreesboro, Tennessee
8
Nice Hotel, Small Room
Pros:

We enjoyed our stay. The bed was comfortable, the bathroom was great, and the shower was amazing. However, the room was small, there were no comfortable chairs to sit in, and the noise from the ballpark was deafening. Being so close to a noisy ballpark, I would not stay here during baseball season.

2026-07-20 • via Tripadvisor
J
Jennifer • couple • au
10
2026-07-12 • via Nuitee
L
Ladonna • couple • us
10
2026-07-11 • via Nuitee
B
Benjamin • couple • ch
6
Cons:

Sauberkeit lässt zu wünschen übrig. viel Staub im Zimmer sowie unsaubere Fernbedienung etc.

2026-07-08 • via Nuitee
K
keyonna • solo_traveller • us
10
Pros:

I like that the staff were very accommodating! The room was really clean and the bed was so comfortable

Cons:

I didn't like that the air conditioner wasn't cutting on for a while even after i adjusted it. I woke up at 3 am sweating and after adjusting it finally started working but it was several hours later

2026-07-06 • via Nuitee
S
shaquittamb • Couples • Morrisville, North Carolina
10
Amazing Stay!
Pros:

I really enjoyed my stay here! Check in was quick & easy & Corey at the front desk was amazing. He was friendly, knowledgeable, made sure I was taken care of from start to finish & even granted me early check in. As a Hilton Gold member I appreciated this.

The room was spotless, the beds were comfortable, I loved the aesthetic, & the view was great. The hotel itself was very clean.

I do want to mention that being downtown near Beale Street & the minor league baseball stadium, there was a lot of outside noise, but it wasn't enough to bother us. If you're a very light sleeper, it's just something to keep in mind.

My only wish is that the hotel wasn't pet friendly, but that's just my personal preference.

As for Curfew Restaurant, that's a separate review & doesn't reflect my experience with the hotel. I'd definitely stay here again.

2026-06-29 • via Tripadvisor
D
Derek • couple • us
10
We weren’t in the room much but when we were, we slept really well.
Pros:

The room was very comfortable and it was centrally located to everything we wanted to see.

Cons:

I have no complaints about the property.

2026-06-29 • via Nuitee
A
Andrew • couple • us
10
Worth the stay
Pros:

Everything, great location, clean, it was a very nice place to stay

Cons:

The a/c could be cooler, it would only go down to 72, would be nice to go a little lower I was hot all night

2026-06-29 • via Nuitee
T
Terence • solo_traveller • us
10
2026-06-28 • via Nuitee
T
Terence • solo_traveller • us
10
2026-06-28 • via Nuitee
C
Cassandra • couple • us
10
Will book again!!!
Pros:

Everything

Cons:

Nothing

2026-05-25 • via Nuitee
K
karentF3656RS • Couples • Frederick, Colorado
10
Hilton Canopy Excellent
Pros:

All staff was amazing! Front desk, manager, restaurant staff, housekeeping. Everyone!! My husband needed a firmer bed for his ailing back, and the manager made it happen. Remodeled room very nice. Great location across from the Peabody. We enjoyed a smaller crowd. Never waited for an elevator or fighting a large crowd and bustling atmosphere. Loved it and highly recommend it. We’d go back for sure!!!!

2026-05-24 • via Tripadvisor
S
Sandra • extended_group • ch
8
2026-05-23 • via Nuitee