Falkensteiner Hotel Kronplatz - The Leading Hotels of the World

Hotels
•
Falkensteiner Hotels & Residences
Seilbahnstrasse , Brunico , IT

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location
High-quality food
Beautiful rooms and amenities
Cons:
Check-in process could be smoother
Limited offerings for families with children

Categories

Cleanliness
9.13
Generally positive sentiment, but cleanliness specifics were not strongly mentioned.
Service
9.6
Highly praised for friendly and helpful staff across multiple reviews.
Location
9.64
Many reviews highlight the excellent location close to attractions.
Room Quality
9.09
Noted for exceptional rooms and suites, often described as beautiful.
Amenities
9.12
SPA and wellness facilities received commendations for quality.
Value for Money
8.58
Considered somewhat expensive, but many felt it was worth the price.
Food and Beverage
9.13
Consistently praised for high-quality food and dining experiences.
Overall Experience
9.3
General sentiment indicates an outstanding stay and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 15:33

Property Description

Luxurious Accommodation

Indulge in the ultimate comfort at Falkensteiner Hotel Kronplatz - The Leading Hotels of the World. Immerse yourself in the lavish rooms and suites equipped with modern amenities, including flat-screen TVs, spacious desks, and elegant dressing rooms.

Wellness and Recreation

Unwind and rejuvenate at the hotel's wellness and fitness centre, featuring a sauna, hammam, and even an indoor climbing wall. Take a dip in the all-year rooftop pool or relax in the sun terrace area. For the more adventurous, skiing and other outdoor activities are just a stone's throw away.

Culinary Delights

Savor exquisite culinary creations at the hotel's restaurant with an open kitchen or unwind with a drink at the bar. Start your day right with a delicious buffet breakfast served daily. Let our concierge service cater to your every need.

Experience luxury like never before at Falkensteiner Hotel Kronplatz - The Leading Hotels of the World. Book your stay now for an unforgettable getaway.

Important information:

Please note that vouchers from 3rd party companies are not accepted at the property.

Dogs are allowed upon request and a supplement of 39,00 EUR applies.

Early check-in and late check-out are subject to availability and may incur an additional charge. Requests cannot be guaranteed in advance.

In accordance with Italian law, cash payments are accepted only up to a maximum amount of 4.999,99 € per stay. For payments of 5.000,00 € or more, a traceable payment method is required.

Kindly note that certain areas of the spa centre are designated for adults only.


Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 9.13
Service: 9.6
Location: 9.64
Room Quality: 9.09
Amenities: 9.12
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 9.3
M
Mohammad • couple • de
7
2026-11-07 • via Nuitee
C
Christof • couple • at
9
Das Essen ist top die Leute im Hotel sehr zu vorkommend alles zusammen war es ein super Wellness Aufenthalt
Pros:

Alles top einfach

Cons:

Essen ist unglaublich

2026-11-02 • via Nuitee
M
Markus • family_with_children • de
10
2026-10-29 • via Nuitee
F
FAYEZ • couple • kw
10
الفندق جميل
Pros:

النظافة + الخدمة

Cons:

.

2026-10-19 • via Nuitee
E
Egbert • couple • at
10
Kurzer Wellnessaufenthalt in perfektem Ambiente
Pros:

Sehr stimmige Anlage mit sehr schönem Spa und Wellness Bereich !
Sehr gut ausgestattetes Gym.
Insgesamt ein sehr schönes Hotel

Cons:

Könnte wirklich nichts nennen !

2026-10-18 • via Nuitee
D
Dennis • couple • de
10
Pros:

Wundervolles Hotel mit sehr gutem Spa-Bereich, tollem Frühstück, hervorragend Lage und sehr gutem Service! Können wir nur empfehlen!

Cons:

Nichts

2026-10-16 • via Nuitee
R
Robert • couple • de
8
Pros:

A very nice hotel in a perfect location for hiking, biking, and relaxing—this was our second time staying there.

Cons:

Unfortunately, I have to say that the staff wasn't particularly attentive, either at breakfast or at dinner.

2026-10-16 • via Nuitee
A
abdulaziz • couple • kw
9
2026-10-14 • via Nuitee
N
Nasser • couple • ae
9
2026-10-12 • via Nuitee
D
denis • solo_traveller • it
10
Esperienza top
Pros:

Personale gentilissimo. Ambienti accoglienti e puliti.

2026-10-11 • via Nuitee
W
Walaa • couple • bh
10
Perfect
Pros:

EVERYTHING

Cons:

Nothing

2026-10-10 • via Nuitee
O
Omran • couple • ae
10
جيد جدا
Pros:

فندق رائع يستحق السكن فيه و التكييف جيد بالنسبه لاوروبا بمعنى ترقد وانت مرتاح …

Cons:

قيمة الاقامة

2026-10-10 • via Nuitee
Z
Zsuzsanna • couple • at
8
Road trip to the Dolomites
Pros:

The restaurant was amazing. Great pool area and sauna.

Cons:

Bathrobes and slippers could have been better quality

2026-10-09 • via Nuitee
J
Jakub • family_with_children • pl
10
Fantastycznie relaksujący!
Pros:

Standard obiektu jest wyjątkowy. Infrastruktura jest niesamowita. Strefa Spa rewelacyjna. Obsługa naprawdę dba o gości. Ciężko jest wytknąć jakieś niedociągnięcia.

Cons:

Naprawdę ciężko znaleźć jakiś słaby punkt.

2026-10-08 • via Nuitee
J
Jittima • couple • th
10
Our stay at this hotel was absolutely exceptional! We will definitely be back!"
2026-10-07 • via Nuitee
K
Katrina • couple • gb
7
Great hotel but experience dampened by staff
Pros:

The property is beautiful, rooms are nicely sized and the gardens are well maintained. The spa was massive which was good as it meant it was very easy to find your own space.

Cons:

This property gets a lot of negative comments regarding the staff but the management don’t seem to care. Will provide some examples as these really dampened our trip:
- Our bedroom light malfunctioned one day (easy fix). It took 3 calls to reception over 9 hours for them to fix this. When I mentioned we shouldn’t have had to follow up the receptionist said “well I wasn’t on shift when you first called”
- We had the half board option and every dinner was honestly a disaster, each night was worse than the next (good food though). It was impossible to get any service, sometimes you would see a waiter explaining a menu properly to one table then followed by throwing the menus at other guests and barely interacting with them. When the incorrect drinks were brought to us the waiter blamed us: “you said you wanted this”, and then we were charged for the incorrect drinks anyway even though we didn’t take them. Sometimes there was no one to greet at the front of the restaurant so we were left standing there. One rogue staff member asked “don’t you know which table you have” and then was a bit embarrassed when we said we had been seated at a different table every night (clearly this was not supposed to happen!!)
- When checking out, we asked whether the hotel gets negative comments about the staff experience. They said “yes we get a lot of complaints in summer because it is busy” (by the way, meal times were not busy and less than half the tables were occupied). So obviously they know and don’t care, and also make excuses which they should not do
- Also when checking out they said we didn’t pay which I had done so before we even arrived. They kept pushing back until I got the proof up on my phone, they then demanded to take my phone away to check further.

2026-09-19 • via Nuitee
M
Mai • solo_traveller • il
9
2026-09-17 • via Nuitee
E
Elena • couple • it
9
Soggiorno stupendo ancora migliorabile. Ci torneremo.
Pros:

Qualita’ del cibo eccezionale
Ottima location
Staff sempre orientato al cliente

Cons:

Assenza di una piscina coperta per I giorni di pioggia
Letto e cuscini hanno margine di miglioramento
Mancata organizzazione o facilitazioni per l’ attivita’ turistica ( no guest pass per funivia, autobus, attrazioni ne’ particolari iniziative per valorizzare visite/passeggiate nella zona)

2026-09-11 • via Nuitee
R
Rob • couple • nl
8
Pros:

Het ontbijt de lokatie , de faciliteiten, de sauna met Danielle aufguss echt fantastisch ,
Interieur lounge echt fantastisch
Het diner is erg lekker

Cons:

De dame heeft bij het uitchecken niet eens gevraagd of de vakantie bevallen is, zijn er toch een week geweest, , erg vreemd !
Bedden erg hard
De samenwerking tussen het personeel in het restaurant en de koks verloopt niet goed

2026-09-11 • via Nuitee
B
Baldauf • solo_traveller • at
10
2026-09-11 • via Nuitee