Norte Palace Hotel

Hotels
8 (1174 reviews)
Avenida Jones dos Santos Neves,209 , São Mateus , br

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Value for Money
Cons:
Food quality
Service inconsistency

Categories

Cleanliness
8.21
Guests noted the rooms and pool were clean, but there were concerns about the cleanliness of the breakfast area.
Service
7.68
Mixed reviews regarding service; some found staff helpful, while others mentioned rude employees.
Location
8.72
Location is frequently praised, noted as good and central, making it a highlight of the stay.
Room Quality
8.17
Rooms described as good quality and comfortable, though some issues with air conditioning were reported.
Amenities
8.2
The pool and sauna were appreciated, but the gym lacked cleanliness and maintenance.
Value for Money
8.16
Generally seen as a good value, though some reviews indicated that the quality of breakfast detracted from this.
Food and Beverage
6.71
Café da manhã received negative reviews for its quality and options, with many guests disappointed.
Overall Experience
8.18
Despite some issues, many guests expressed satisfaction with their experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:37

Property Description

Luxurious Accommodation
Experience a stay like no other at Norte Palace Hotel, a 3-star gem nestled in São Mateus. Enjoy the comfort of well-appointed rooms and impeccable service that will make you feel right at home.

Relaxation and Recreation
Unwind and rejuvenate with our top-notch amenities including a year-round outdoor pool, fitness centre, sauna, and a serene garden. Whether you want to take a refreshing dip or work up a sweat, we have everything you need for a perfect getaway.

Convenience at Your Fingertips
From a delicious on-site restaurant to a welcoming shared lounge and a 24-hour front desk, we ensure your every need is met. Stay connected with free WiFi throughout the property and explore the city with ease.

Book now for an unforgettable stay at Norte Palace Hotel!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People 5 years old and over stay for R$ 89 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1174 reviews
Cleanliness: 8.21
Service: 7.68
Location: 8.72
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 8.18
M
Mizael Cardoso da • family_with_children • br
6
Boa mas poderia ser melhor.
Cons:

A localização do hotel é ruim , pouco opções de café da manhã.

2026-07-24 • via Nuitee
S
Samuel • solo_traveller • br
10
2026-07-24 • via Nuitee
A
Amanda • couple • br
10
2026-07-23 • via Nuitee
R
Rodolfo • family_with_children • br
9
2026-07-23 • via Nuitee
R
Rafael • family_with_children • br
5
Hotel atendeu uma necessidade pontual. Porém, está longe de contribuir para uma boa experiência
Pros:

-

Cons:

Camas.
Café da manhã
Visibilidade
Recepção

2026-07-22 • via Nuitee
L
Lourenzo • family_with_children • br
8
Boa
Pros:

Tudo razoável.

Cons:

Chuveiro

2026-07-21 • via Nuitee
R
Rayssa • couple • br
10
2026-07-20 • via Nuitee
C
CLAUDIA • solo_traveller • br
9
Hotel muito bom em São Mateus
Pros:

Muito bom o hotel. Café da manhã ótimo. Camas confortáveis. Excelente custo benefício

Cons:

Não tenho nada a reclamar

2026-07-19 • via Nuitee
C
Cláudio • solo_traveller • us
8
Um bom dia
Pros:

Bom

Cons:

O chuveiro

2026-07-17 • via Nuitee
A
Adriana • solo_traveller • br
8
Pros:

Da localização

Cons:

Achei perigoso sair para comer a noite

2026-07-10 • via Nuitee
J
Joao Gualberto • solo_traveller • br
8
Hotel bom com um restaurante péssimo.
Cons:

O café da manhã é muito ruim, poucas opções e quando termina não são substituídas a tempo.

2026-07-08 • via Nuitee
J
Júlia • couple • br
10
Muito bom!
Pros:

O café da manhã é simples, mas muito bom.

2026-07-04 • via Nuitee
M
Marangoni • extended_group • br
10
2026-07-04 • via Nuitee
L
Leonardo • solo_traveller • br
8
2026-07-03 • via Nuitee
Ângela • family_with_children • pt
5
Hotel com boa localização e pouco luxo
Pros:

O hotel tem boa infraestrutura com restaurante, academia, sauna, auditório e piscina. A diária incluía café da manhã e a localização muito boa, conseguimos andar até os locais que queríamos ir.

Cons:

Toda a infraestrutura precisa de manutenção e reforma. O café da manhã com poucas opções e aparência de desleixo. Os atendentes só nos cumprimentava depois de darmos um bom dia ou algo assim. Existe potencial no hotel, só falta ser trabalhado isso.

2026-06-29 • via Nuitee
C
Consolação • solo_traveller • br
7
Razoável
Pros:

Quarto

Cons:

Café da manhã

2026-06-22 • via Nuitee
A
ana lucia • extended_group • br
9
2026-06-22 • via Nuitee
M
Marcos • solo_traveller • br
3
2026-06-16 • via Nuitee
N
Nascimento • solo_traveller • br
9
Fui muito bem atendida
Pros:

Muito bem higienizado
ótima localização

Cons:

Falta de um restaurante

2026-06-16 • via Nuitee
R
Regina • extended_group • br
8
Prática e funcional
Pros:

Suite ampla e bem ventilada

Cons:

Colchão antigo e chuveiro

2026-06-13 • via Nuitee