Norte Palace Hotel

Hotels
8 (1140 reviews)
Avenida Jones dos Santos Neves,209 , São Mateus , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Value for Money
Cons:
Food quality
Service inconsistency

Categories

Cleanliness
8.21
Guests noted the rooms and pool were clean, but there were concerns about the cleanliness of the breakfast area.
Service
7.68
Mixed reviews regarding service; some found staff helpful, while others mentioned rude employees.
Location
8.72
Location is frequently praised, noted as good and central, making it a highlight of the stay.
Room Quality
8.17
Rooms described as good quality and comfortable, though some issues with air conditioning were reported.
Amenities
8.2
The pool and sauna were appreciated, but the gym lacked cleanliness and maintenance.
Value for Money
8.16
Generally seen as a good value, though some reviews indicated that the quality of breakfast detracted from this.
Food and Beverage
6.71
Café da manhã received negative reviews for its quality and options, with many guests disappointed.
Overall Experience
8.18
Despite some issues, many guests expressed satisfaction with their experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:37

Property Description

Luxurious Accommodation
Experience a stay like no other at Norte Palace Hotel, a 3-star gem nestled in São Mateus. Enjoy the comfort of well-appointed rooms and impeccable service that will make you feel right at home.

Relaxation and Recreation
Unwind and rejuvenate with our top-notch amenities including a year-round outdoor pool, fitness centre, sauna, and a serene garden. Whether you want to take a refreshing dip or work up a sweat, we have everything you need for a perfect getaway.

Convenience at Your Fingertips
From a delicious on-site restaurant to a welcoming shared lounge and a 24-hour front desk, we ensure your every need is met. Stay connected with free WiFi throughout the property and explore the city with ease.

Book now for an unforgettable stay at Norte Palace Hotel!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People 5 years old and over stay for R$ 89 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1140 reviews
Cleanliness: 8.21
Service: 7.68
Location: 8.72
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 8.18
S
Souza cruz • solo_traveller • br
9
Pros:

Da cama e do chuveiro

Cons:

Locação do estacionamento mais com paciência vc acha e bem espaçoso

2026-05-15 • via Nuitee
L
luiz • extended_group • br
7
2026-05-15 • via Nuitee
G
Guilherme • family_with_children • br
6
2026-05-14 • via Nuitee
L
LUIS • solo_traveller • br
8
2026-05-14 • via Nuitee
M
Moussatche • solo_traveller • br
10
Pros:

Atendimento

2026-05-12 • via Nuitee
M
Marcello • solo_traveller • br
8
Excelente custo benefício e equipe nota 10.
Pros:

A equipe é muito prestativa.

Cons:

OS condensadores do ar condicionado estão numa posição que dão muito eco e o quarto fica muito barulhento.

2026-05-12 • via Nuitee
C
Camile • family_with_children • br
10
2026-05-12 • via Nuitee
P
Priscilla • solo_traveller • br
7
2026-05-09 • via Nuitee
I
Ingrid • family_with_children • br
10
2026-05-08 • via Nuitee
A
Adriano • solo_traveller • br
7
Razoável.
Cons:

Café da Manhã bem simples, pouca variedade.

2026-05-06 • via Nuitee
K
Klara • solo_traveller • br
10
2026-05-06 • via Nuitee
R
Rosemberg • extended_group • br
10
2026-05-04 • via Nuitee
C
Cleia • solo_traveller • br
10
2026-05-03 • via Nuitee
F
Flávio • solo_traveller • br
8
2026-05-03 • via Nuitee
W
wandercleisson • solo_traveller • br
10
Pros:

Muito bem atendido, da chegada até a saída.

2026-05-01 • via Nuitee
G
Gabriela • solo_traveller • br
8
2026-05-01 • via Nuitee
J
Jayme • extended_group • br
8
2026-05-01 • via Nuitee
G
Gessica Maria • solo_traveller • br
1
Pros:

Nada

Cons:

Não tem hospitalidade, não tem a poio para guardar pertences e recepcionar viajantes até o horário do check in, cobrando diária a mais para serviços de cordialidade e operacionalidade de hotéis.

2026-04-30 • via Nuitee
R
Rodrigo • solo_traveller • br
8
2026-04-30 • via Nuitee
K
karina • extended_group • br
7
Satisfatório
Pros:

Bom ar condicionado, frigobar, elevador

Cons:

Colchões e travesseiros ruins
Necessário troca
Chuveiro esquenta pouco

2026-04-30 • via Nuitee