Norte Palace Hotel

Hotels
8 (1063 reviews)
Avenida Jones dos Santos Neves,209 , São Mateus , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
Tour desk
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Value for Money
Cons:
Food quality
Service inconsistency

Categories

Cleanliness
8.21
Guests noted the rooms and pool were clean, but there were concerns about the cleanliness of the breakfast area.
Service
7.68
Mixed reviews regarding service; some found staff helpful, while others mentioned rude employees.
Location
8.72
Location is frequently praised, noted as good and central, making it a highlight of the stay.
Room Quality
8.17
Rooms described as good quality and comfortable, though some issues with air conditioning were reported.
Amenities
8.2
The pool and sauna were appreciated, but the gym lacked cleanliness and maintenance.
Value for Money
8.16
Generally seen as a good value, though some reviews indicated that the quality of breakfast detracted from this.
Food and Beverage
6.71
Café da manhã received negative reviews for its quality and options, with many guests disappointed.
Overall Experience
8.18
Despite some issues, many guests expressed satisfaction with their experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:37

Property Description

Luxurious Accommodation
Experience a stay like no other at Norte Palace Hotel, a 3-star gem nestled in São Mateus. Enjoy the comfort of well-appointed rooms and impeccable service that will make you feel right at home.

Relaxation and Recreation
Unwind and rejuvenate with our top-notch amenities including a year-round outdoor pool, fitness centre, sauna, and a serene garden. Whether you want to take a refreshing dip or work up a sweat, we have everything you need for a perfect getaway.

Convenience at Your Fingertips
From a delicious on-site restaurant to a welcoming shared lounge and a 24-hour front desk, we ensure your every need is met. Stay connected with free WiFi throughout the property and explore the city with ease.

Book now for an unforgettable stay at Norte Palace Hotel!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People 5 years old and over stay for R$ 89 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1063 reviews
Cleanliness: 8.21
Service: 7.68
Location: 8.72
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 8.18
T
Tostes Vidal • extended_group • br
9
2026-03-21 • via Nuitee
H
herica • solo_traveller • br
7
Ótimo custo benefício
Pros:

Quarto grande, camas relativamente confortáveis, chuveiro ótimo, banheiro grande, funcionários atenciosos.

Cons:

Precisa dar uma pintura nas paredes, melhorar o café da manhã.

2026-03-20 • via Nuitee
P
Pereira Borges • couple • br
10
2026-03-19 • via Nuitee
G
Gabriel • extended_group • br
4
2026-03-18 • via Nuitee
L
Luana Cristina De • extended_group • br
10
2026-03-18 • via Nuitee
R
Rafael • extended_group • br
6
Pros:

Ar condicionado novo.

Cons:

Quarto antigo, simples mas funcional. O chuveiro elétrico estava com um jato pra cada lado.

2026-03-16 • via Nuitee
I
Iris • couple • au
10
2026-03-16 • via Nuitee
R
Rogério • couple • br
6
Pros:

Se não fosse pelo café da manhã poderia dar uma melhor nota.café da manhã poderia melhorar.

2026-03-16 • via Nuitee
F
Frederico • family_with_children • br
8
Bom custo benefício é bem próximo a BR101
Pros:

Hotel muito bem localizado, preço até que foi bem justo pelo quarto.

Cons:

Café da manhã com pouca variedade de frutas ,

2026-03-13 • via Nuitee
P
Pires • extended_group • br
9
Pros:

Da cama.

Cons:

Do valor

2026-03-10 • via Nuitee
A
Anderson75RJ • family_with_children • br
8
Pros:

Fomos muito bem recebidos por uma equipe muito atenciosa. Encontramos instalações simples, com tudo limpo e funcionando. Tivemos um bom café da manhã, servido bem cedo, o que para nós era importante.

Cons:

Eram 3 camas, mas encontramos 2 colchas. Faltou um bebedouro facilmente acessível.

2026-03-09 • via Nuitee
H
Helder • solo_traveller • br
2
Pros:

A atenção do colaborador em ajuda a buscar uma solução, pois o quarto não tinha tomada de tres pinos.

Cons:

Quarto sujo, inclusive, banheiro. Instalações antigas. A porta do box do banheiro estava travada. Café da manhã bem limitado.

2026-03-09 • via Nuitee
A
Avila • couple • br
10
2026-03-05 • via Nuitee
M
MARCELO • couple • br
3
Somente para dormir, deveriam não cobrar o café da manhã
Pros:

O tamanho do quarto, limpeza e chuveiro

Cons:

Café da manhã horroroso (pão com margarina, omelete fria, suco artificial, poucas frutas, somente 01 tipo de bolo).
Mobílias velhas, precisando trocar.
Restaurante do Hotel péssimo.

2026-03-05 • via Nuitee
A
Angela Regina • solo_traveller • br
10
Pros:

Atendimento, limpeza, piscina, sauna e localização ótimos

Cons:

Academia precisa manutenção

2026-03-04 • via Nuitee
V
vladimir • extended_group • br
2
Pros:

Limpesa e localizacao

Cons:

Instalacao, a iluminacao não estava funciondo

2026-03-01 • via Nuitee
A
Ailton • couple • br
8
Pros:

Atendimento

Cons:

Tamanho do quarto.

2026-02-27 • via Nuitee
H
Hilton • couple • br
10
Estadia Maravilhosa
Pros:

Localização excelente, estacionamento amplo e funcionário simpático e prestativos.

Quarto amplo e confortável

2026-02-27 • via Nuitee
R
Renato • couple • br
8
Pros:

Piscina

2026-02-27 • via Nuitee
G
Gleysson • couple • br
10
2026-02-25 • via Nuitee