The Merchant's House, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
9 (2617 reviews)
29 Milford Street Salisbury , Salisbury , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Adult only
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Good Breakfast
Cons:
Noise from Nightclub
Small Room Size

Categories

Cleanliness
8.39
Mostly clean with some issues reported, such as leaks and light not working.
Service
9.36
Staff were reported as friendly and helpful throughout multiple reviews.
Location
9.4
Great location for city visits, highly praised in several reviews.
Room Quality
8.35
Rooms reported as small and some had noise issues from nightlife.
Amenities
8.88
Amenities generally good, though some complaints about parking availability.
Value for Money
9.34
Perceived as good value for the price paid during stays.
Food and Beverage
9.39
Breakfast offerings were consistently praised; good variety noted.
Overall Experience
8.86
Overall enjoyment from guests, with a few mentions of minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:07

Property Description

Luxurious Accommodation:
Indulge in a stay at The Merchant's House, BW Signature Collection, offering elegant and air-conditioned rooms with free WiFi and private bathrooms. Each room features a desk for your convenience and a flat-screen TV for entertainment.

Convenient Location:
Situated just 1.2 km from Salisbury Train Station and 700 meters from Salisbury Cathedral, our hotel provides easy access to key attractions such as Old Sarum, Salisbury Racecourse, and Stonehenge. Plus, with Southampton Airport only 37 km away, traveling is a breeze.

Exceptional Service:
Our multilingual staff, fluent in English and Polish, are dedicated to ensuring your comfort and satisfaction throughout your stay. From the welcoming reception to the well-equipped rooms, your experience at The Merchant's House will be nothing short of memorable.

Book now for an unforgettable stay at The Merchant's House, BW Signature Collection.

Important information:

Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2617 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 8.86
A
Alison • solo_traveller • gb
6
Cons:

i had a single bed and i did not book a single bed

2026-04-15 • via Nuitee
S
Scott • family_with_children • ca
8
Grrat spot for a visit to Salisbury.
Pros:

Great location. Good breakfast.

2026-04-15 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-04-13 • via Nuitee
A
Anita • couple • gb
1
It’s a shame we’ve stayed there on numerous occasions and never had a problem but in sorry to say that this is the last
Pros:

I always request the same room in the courtyard and I have to say this stay was very unpleasant for us. When I arrived I was told my room was booked by someone who always stay

Cons:

The room we was given was on the first floor I struggle with stairs hence I always ask for courtyard. I was then offered another room but was told had to pay extra for which I found to be unbelievable so I wasn’t happy with that

2026-04-11 • via Nuitee
B
Bridget • couple • gb
10
Pros:

Comfortable stay at The Merchant's House. Excellent location. Friendly and efficient staff.

Cons:

Nothing.

2026-04-11 • via Nuitee
N
Nadia • solo_traveller • gb
10
Pros:

Lovely central location and very convenient for exploring Salisbury. The room was clean and comfortable, and the staff were friendly and helpful. The building has a charming historic feel. Overall, a great stay for a short visit.

Cons:

Happy 😁

2026-04-11 • via Nuitee
L
Langis • solo_traveller • ca
8
Agréable
Pros:

Situation géographique

Cons:

Personnel à l’accueil indifférent

2026-04-10 • via Nuitee
A
Anita • couple • gb
1
2026-04-10 • via Nuitee
E
Ellen • extended_group • be
8
Cons:

De akoestiek was minder. Geluid van kamer erboven was goed hoorbaar.

2026-04-10 • via Nuitee
B
Brian • solo_traveller • gb
9
Pros:

Great location, great breakfast, great value.

Cons:

Nothing, it was great.

2026-04-10 • via Nuitee
N
Neil • extended_group • gb
10
2026-04-09 • via Nuitee
N
Neil • couple • gb
6
Really enjoyed our stay because I had a hospital appointment the next day, but the only problem is the bar was not suita
Pros:

Yeah, we just like us stay at the hotel, but the only problem is the bar didn’t have any lager in it. They only had cider which we wanted to drink when we got back from a night out which I thought it was a shame.

Cons:

We thought the shower was no good in our room

2026-04-09 • via Nuitee
N
Nick • couple • gb
8
Pros:

Good location, attentive breakfast service. Secure space to lock our bikes.

Cons:

Ventilation in the bathroom could have been better.

2026-04-09 • via Nuitee
R
Rafay • family_with_children • gb
9
Clean, spacious and bike-friendly
Pros:

Room was clean and had a proper bath, not just a shower. A long soak was very welcome after a day's cycling! Staff were informative and friendly. They said we could take bikes into our room if we wanted but there was enough space to lock them in the gated courtyard. Breakfast was tasty and had a good variety of items.

Cons:

Nothing to dislike really!

2026-04-08 • via Nuitee
Z
Zsombor • couple • hu
9
2026-04-08 • via Nuitee
L
Linda • couple • ca
7
Pros:

Friendly staff, great breakfast. Great location

Cons:

The beds were very hard and uncomfortable. After 2 nights my back was incredibly painfuland difficult to sleep.

2026-04-07 • via Nuitee
G
Gary • couple • gb
9
Great stay, fantastic breakfast
Pros:

Good location, room spotless, bed comfortable. Breakfast staff (older chap) was really lovely and couldn’t do enough, eggs were cooked perfectly and breakfast was great. Also great to see a proper mirror for makeup in bathroom (Mrs very happy)

2026-04-06 • via Nuitee
C
Carmen • extended_group • es
10
Perfecto hotel en Salisbury
Pros:

La ubicación perfecta y la habitación muy bonita y cómoda.

Cons:

La luz del baño parpadeaba un poco pero nada especial.

2026-04-04 • via Nuitee
J
Jayne • family_with_children • gb
6
Overall good
Pros:

Good breakfast

Cons:

Only problem was my room was above a generator so it was quite noisy and kept me awake for most of the first night. My sisters room was very quiet.

2026-04-03 • via Nuitee
C
carmen • family_with_children • es
8
Pros:

Está muy bien situado, muy céntrico.
Las camas son muy cómodas

Cons:

La habitación es muy pequeña
Las piezas del baño son antiguas, la bañera es súper alta que dificulta el entrar y salir de ella.
La fontanería está obsoleta, con el agua fría y caliente separada, con lo que te lleva a quemarte o helarte.
Para llegar a la habitación no hay ascensor y hay muchos tramos con escaleras para llegar.

2026-03-31 • via Nuitee