The Merchant's House, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
9 (2719 reviews)
29 Milford Street Salisbury , Salisbury , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Bar
Non-smoking throughout
Adult only
Wine/champagne
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Good Breakfast
Cons:
Noise from Nightclub
Small Room Size

Categories

Cleanliness
8.39
Mostly clean with some issues reported, such as leaks and light not working.
Service
9.36
Staff were reported as friendly and helpful throughout multiple reviews.
Location
9.4
Great location for city visits, highly praised in several reviews.
Room Quality
8.35
Rooms reported as small and some had noise issues from nightlife.
Amenities
8.88
Amenities generally good, though some complaints about parking availability.
Value for Money
9.34
Perceived as good value for the price paid during stays.
Food and Beverage
9.39
Breakfast offerings were consistently praised; good variety noted.
Overall Experience
8.86
Overall enjoyment from guests, with a few mentions of minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:07

Property Description

Luxurious Accommodation:
Indulge in a stay at The Merchant's House, BW Signature Collection, offering elegant and air-conditioned rooms with free WiFi and private bathrooms. Each room features a desk for your convenience and a flat-screen TV for entertainment.

Convenient Location:
Situated just 1.2 km from Salisbury Train Station and 700 meters from Salisbury Cathedral, our hotel provides easy access to key attractions such as Old Sarum, Salisbury Racecourse, and Stonehenge. Plus, with Southampton Airport only 37 km away, traveling is a breeze.

Exceptional Service:
Our multilingual staff, fluent in English and Polish, are dedicated to ensuring your comfort and satisfaction throughout your stay. From the welcoming reception to the well-equipped rooms, your experience at The Merchant's House will be nothing short of memorable.

Book now for an unforgettable stay at The Merchant's House, BW Signature Collection.

Important information:

Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2719 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 8.86
S
Susan • solo_traveller • gb
7
2026-06-19 • via Nuitee
C
Christopher • solo_traveller • gb
7
Sainsbury
Pros:

Breakfast and being in the city

Cons:

Could.not open a.window for air flow and the air con inthe room is noisy.

2026-06-17 • via Nuitee
N
Nicole • couple • be
8
Niet het niveau van een 4 sterren hotel
Pros:

Historisch gebouw met leuke accenten
Vriendelijke service

Cons:

Basis confort ontbrak;
-Ruim onvoldoede haakjes om iets op te hangen
- geen opberg ruimte voor toiletzak en andere gerief
- geen bankje in de badkamer om even te zitten of ons te verzorgen
- ontbijt voldoet niet aan de verwachtingen ( eieren onvoldoende gaar broodjes nog bevroren, geen kaas,…)
- bij het avondeten konden wij geen mineraal water krijgen bij de bar !!!!

2026-06-17 • via Nuitee
J
josiec05 • solo_traveller • gb
8
Pros:

Lovely place to.stay. quiet. Beds comfortable, room cosy x
Breakfast lovely

Cons:

Everything was exceptional x

2026-06-17 • via Nuitee
N
Nicole • couple • be
8
Mooi kort verblijf in een gezellig stadje.
Pros:

Netheid en ligging, vriendelijk personeel.

Cons:

Zeer weinig plaats om kledij of toilet gerief op de bergen, waardoor alles in de valiezen moest blijven.

2026-06-16 • via Nuitee
C
Claire • solo_traveller • gb
9
Pros:

Clean, quiet room. Friendly staff. Location works for me. Masala omelette 👍

Cons:

Nothing

2026-06-16 • via Nuitee
M
Mark • extended_group • gb
9
Only stayed there for one night, but i would book there again if i ever went back to Salisbury.
Pros:

Nice place to stay. Breakfast was standard fayre, but if you wanted eggs (fried/scrambled etc.), they were cooked there and then which was nice.

2026-06-14 • via Nuitee
N
Nicola • couple • gb
10
Friendly staff, spotless and comfortable room and an amazing breakfast.
Pros:

Emille on reception was so helpful and friendly. The breakfast was fabulous. Great location.

2026-06-12 • via Nuitee
M
Maisie • couple • gb
1
2026-06-10 • via Nuitee
R
Rebecca • extended_group • gb
7
Pros:

Close to town centre, affordable

Cons:

Noisy in the rooms overlooking the street. Single beds very close together in twin rooms.

2026-06-10 • via Nuitee
K
Karen • solo_traveller • gb
8
2026-06-08 • via Nuitee
S
Simona • couple • it
8
2026-06-08 • via Nuitee
J
Jen • couple • au
10
Most enjoyable
Pros:

Great breakfast and also the India dinner in the restaurant was excellent. Great food and very reasonable prices.
Very friendly, helpful staff.
Comfy room in great location.
Don’t try and walk from the train station, just a tad too far with language in tow.

Cons:

Clean, comfortable and great location

2026-06-07 • via Nuitee
P
Pescod • solo_traveller • gb
6
Good location but a drab expensive pub with rooms.
Pros:

Good location in the centre of town.

Cons:

My small dark single room cost £96, not including breakfast. I felt that was expensive, especially when there was black mould growing in the seal around the bath. Bath was also high to climb into to take a shower with no grab rail.

2026-06-06 • via Nuitee
G
gmar_Kirkland • solo_traveller • ca
8
Pros:

Great location. Had to use the public parking 1st couple of days. Only 3 minute walk from hotel, but warning, do not forget your GPS when you go to retrieve your vehicle because the exit puts you directly on the express way.

Cons:

Nada

2026-06-05 • via Nuitee
K
Kathryn • couple • gb
3
Room too small
Pros:

Breakfast was quite good. Staff polite and helpful.

Cons:

The room was ridiculously tiny, it should only be sold as a single room. The bathroom was cheap and very basic fittings, hardly any room to move. We had a king-sized bed and there was only six inches between the bed and the bathroom wall. The price we paid was not budget level and we would expect a much better standard of accommodation for that.

2026-06-04 • via Nuitee
I
Ilia • couple • pt
9
2026-06-04 • via Nuitee
M
MIKE • solo_traveller • gb
10
2026-06-04 • via Nuitee
A
Anna • family_with_children • gb
8
Welcoming, comfortable stay
Pros:

Friendly staff. Pleasant breakfast. Great location. Clean, comfortable room and bathroom.

Cons:

Fairly basic room looking onto a small internal courtyard, but very adequate

2026-06-04 • via Nuitee
J
Jheny • extended_group • br
10
Experiência imersiva inglesa!
Pros:

Super confortável, tudo limpo e funcionários educados!

Cons:

Tudo foi muito bom, mas atenção as escadas, precisa de ajuda dos funcionários que foram super solicitos em levar as malas. Nosso quarto era virado para uma balada, então a noite foi um pouco conturbada.

2026-06-03 • via Nuitee