The Merchant's House, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
9 (2582 reviews)
29 Milford Street Salisbury , Salisbury , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Adult only
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Good Breakfast
Cons:
Noise from Nightclub
Small Room Size

Categories

Cleanliness
8.39
Mostly clean with some issues reported, such as leaks and light not working.
Service
9.36
Staff were reported as friendly and helpful throughout multiple reviews.
Location
9.4
Great location for city visits, highly praised in several reviews.
Room Quality
8.35
Rooms reported as small and some had noise issues from nightlife.
Amenities
8.88
Amenities generally good, though some complaints about parking availability.
Value for Money
9.34
Perceived as good value for the price paid during stays.
Food and Beverage
9.39
Breakfast offerings were consistently praised; good variety noted.
Overall Experience
8.86
Overall enjoyment from guests, with a few mentions of minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:07

Property Description

Luxurious Accommodation:
Indulge in a stay at The Merchant's House, BW Signature Collection, offering elegant and air-conditioned rooms with free WiFi and private bathrooms. Each room features a desk for your convenience and a flat-screen TV for entertainment.

Convenient Location:
Situated just 1.2 km from Salisbury Train Station and 700 meters from Salisbury Cathedral, our hotel provides easy access to key attractions such as Old Sarum, Salisbury Racecourse, and Stonehenge. Plus, with Southampton Airport only 37 km away, traveling is a breeze.

Exceptional Service:
Our multilingual staff, fluent in English and Polish, are dedicated to ensuring your comfort and satisfaction throughout your stay. From the welcoming reception to the well-equipped rooms, your experience at The Merchant's House will be nothing short of memorable.

Book now for an unforgettable stay at The Merchant's House, BW Signature Collection.

Important information:

Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2582 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 8.86
R
Rick • couple • gb
8
2026-03-27 • via Nuitee
A
Andrew • solo_traveller • gb
10
Great position to visit Salisbury
Pros:

Good location. Free parking

2026-03-26 • via Nuitee
L
Louis • couple • gb
7
Brilliant stay , will be back again , thank you
Pros:

Perfect location , very clean and comfortable

Cons:

It’s a lovely building !! Perfect location

2026-03-25 • via Nuitee
S
Stephen • solo_traveller • gb
9
Pleasant and pleasurable.
Pros:

Location, staff, cleanliness and friendliness. Breakfast was of a very high standard and the service was excellent too.

2026-03-20 • via Nuitee
A
Antrobus • family_with_children • gb
10
Excellent stay
Pros:

A really easy, comfortable and well located stay. Family run business where all the staff were super friendly. Would 100% stay again.

Cons:

I don't think there was anything I didn't like

2026-03-20 • via Nuitee
A
Andrew • family_with_children • gb
7
2026-03-19 • via Nuitee
J
Jenny • family_with_children • gb
7
Pros:

Location is fab - easy walking distance to the town centre. Staff were all great and very helpful

Cons:

Bathroom was quite tired with cracks in the sink + tiles. Bed + pillows weren't the comfiest

2026-03-19 • via Nuitee
D
Della Ann • couple • gb
7
Good location but glad it was just the one night
Pros:

Staff very friendly and helpful, great breakfast choice and managed to get parked

Cons:

Up several flights of stairs, only one chair, shower unit needs attention and opposite a night club

2026-03-16 • via Nuitee
I
Ian • couple • gb
10
Excellent location with great service
Pros:

Did not have breakfast

2026-03-16 • via Nuitee
S
Sarah • extended_group • gb
10
2026-03-15 • via Nuitee
K
Ken M Stevenson • family_with_children • gb
9
Pros:

Welcoming staff. Clean and quiet room, handy for central Salisbury. Good breakfast. Very good restaurant on site.

Cons:

Dark room.

2026-03-15 • via Nuitee
A
Adrian • solo_traveller • gb
10
Clean, great location, helpful staff and very tastefully decorated.
Pros:

Very convenient for the city centre. A very easy walk and I have limited mobility at 81. The room was very quiet.

Cons:

Lack of a lift. We liked the hotel and the city of Salisbury. so we decided to stay another two nights. Unfortunately, we had to vacate our room on the ground floor. We were given another room but on the first floor which was accessed only by several steep stairs. However, with some difficulty, I managed.

2026-03-14 • via Nuitee
S
Stewart • couple • gb
8
Enjoyed my night thanks
Pros:

Location was good and we were going to Stonehenge which was 20 minutes away
Good price

Cons:

Parking held about 10 cars so had to park on the street, free after 6 pm Saturday

2026-03-13 • via Nuitee
S
Scarsbrook • family_with_children • gb
6
2026-03-13 • via Nuitee
H
Hall • family_with_children • gb
10
Pros:

All the staff were welcoming, helpful and professional. Rooms were clean and comfortable. Location was central and convenient. We enjoyed the breakfast very much. Hot food was cooked fresh, and curries were available on three evenings a week.

Cons:

Because it's a listed building, there is no lift. This was not a problem for us, but anyone who is less mobile should ask for a ground floor room.

2026-03-11 • via Nuitee
L
Lisa • solo_traveller • gb
10
Very pleasant evening & morning
Pros:

Perfect location
great staff
lovely breakfast

Cons:

N/A

2026-03-10 • via Nuitee
C
Clark • extended_group • gb
8
2026-03-10 • via Nuitee
A
aleksandr • couple • gb
10
2026-03-08 • via Nuitee
S
Salvester • couple • gb
10
Comfy beds. Lovely breakfast. Free parking.
Pros:

Breakfast at the Merchant's House is always lovely. You choose the way you want your eggs then help yourself to the hot buffet. Would like to see vegetarian sausages available. The cold cereal/fruit selection is also good.
The beds are comfy, lovely big room, great to have a bath as well as a shower. All very clean.
Being able to park at the hotel is great as it's right in the city centre.
This was our 5th visit to the Merchant's House, and I'm sure there'll be lots more!

Cons:

There's nothing to not like!!

2026-03-08 • via Nuitee
C
Cheryl • solo_traveller • gb
8
Was ok but noise did not make for a restful night sleep.
Pros:

Room was clean

Cons:

1) there was no lift and this information is not on booking.com - luckily they were able to change my room from 3rd floor to the ground floor.
2) the wall heater/air conditioning unit was noisy and above the headboard
3) disturbed by activity in corridor outside during the night & then noise of some sort of delivery at 5 am

2026-03-07 • via Nuitee