The Merchant's House, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
9 (2646 reviews)
29 Milford Street Salisbury , Salisbury , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Adult only
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Good Breakfast
Cons:
Noise from Nightclub
Small Room Size

Categories

Cleanliness
8.39
Mostly clean with some issues reported, such as leaks and light not working.
Service
9.36
Staff were reported as friendly and helpful throughout multiple reviews.
Location
9.4
Great location for city visits, highly praised in several reviews.
Room Quality
8.35
Rooms reported as small and some had noise issues from nightlife.
Amenities
8.88
Amenities generally good, though some complaints about parking availability.
Value for Money
9.34
Perceived as good value for the price paid during stays.
Food and Beverage
9.39
Breakfast offerings were consistently praised; good variety noted.
Overall Experience
8.86
Overall enjoyment from guests, with a few mentions of minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:07

Property Description

Luxurious Accommodation:
Indulge in a stay at The Merchant's House, BW Signature Collection, offering elegant and air-conditioned rooms with free WiFi and private bathrooms. Each room features a desk for your convenience and a flat-screen TV for entertainment.

Convenient Location:
Situated just 1.2 km from Salisbury Train Station and 700 meters from Salisbury Cathedral, our hotel provides easy access to key attractions such as Old Sarum, Salisbury Racecourse, and Stonehenge. Plus, with Southampton Airport only 37 km away, traveling is a breeze.

Exceptional Service:
Our multilingual staff, fluent in English and Polish, are dedicated to ensuring your comfort and satisfaction throughout your stay. From the welcoming reception to the well-equipped rooms, your experience at The Merchant's House will be nothing short of memorable.

Book now for an unforgettable stay at The Merchant's House, BW Signature Collection.

Important information:

Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2646 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 8.86
V
Vicky • couple • gb
8
Pros:

Great location

2026-04-25 • via Nuitee
S
Séverine • solo_traveller • be
8
2026-04-24 • via Nuitee
S
simon • extended_group • gb
7
Very good
Pros:

Location

Cons:

Parking

2026-04-24 • via Nuitee
M
Mark • solo_traveller • gb
3
Pros:

Located centrally and within walking distance of the cathedral, cafes, shops and train station.

Cons:

The Merchant house is well located centrally which makes it ideal for staying. The rooms are of a good standard with comfortable beds, a good sized ensuite, some furniture however no where to put clothes apart from a few hangers.
Despite being located across the road from the local night club there is no external noise pollution to the rooms located at the back of the hotel.
Unfortunately there is a lot of internal noise and if you are planning to sleep longer than midnight till 4am without a disturbance it's maybe best to stay somewhere else.
I was woken several times by other guests moving about the hotel due to creeky floors when anyone walked about upstairs, doors slamming in corridors, and noisy guests in the reception area.
A waste pipe was located near the room meant that whenever another guest used the toilet or had a shower/bath you would be woken by the noise.

Finally, a member of staff thought it would be a great idea to hoover at 5:45am, 6am and 7:30am. I understand cleanliness however not an appropriate time to do so.

This however is just my experience and guests located in other rooms will not have had the same experience.

2026-04-21 • via Nuitee
M
Martin • solo_traveller • gb
9
Pros:

Comfy bed. Breakfast amazing.

Cons:

All good

2026-04-21 • via Nuitee
C
Caroline • solo_traveller • gb
8
Lovely
Pros:

Location, size of room and bed
The staff were lovely
It was spotlessly clean

Cons:

I know it's an old building but on the top floor the floorboards were so squeaking that we heard every step in our own room and the room next to us

2026-04-20 • via Nuitee
H
Hilary • couple • gb
8
Lovely stay in Salisbury at the Merchant House. Very convenient and staff were very helpful and frie
Pros:

Excellent breakfast and serving staff

Cons:

The bathroom in our ground floor room was titchy. The small bath didn't hold the bathwater, which I mentioned to the receptionist in the morning

2026-04-20 • via Nuitee
L
Liz • couple • gb
7
Nice hotel but depends on your room and whether you get a parking space.
Pros:

Clean and spacious room. Lovely staff. Good breakfast.

Cons:

Parking is a real challenge. View of a concrete wall from our superior room

2026-04-20 • via Nuitee
J
John seligmann • solo_traveller • gb
8
Pros:

Friendly staff, Great location and large tasty breakfast

2026-04-20 • via Nuitee
J
Jamie • couple • gb
8
2026-04-20 • via Nuitee
K
Kyle • solo_traveller • it
9
2026-04-19 • via Nuitee
O
Ollie • solo_traveller • gb
10
Pros:

Staff

Cons:

N/a

2026-04-19 • via Nuitee
S
Scott • family_with_children • ca
8
Grrat spot for a visit to Salisbury.
Pros:

Great location. Good breakfast.

2026-04-15 • via Nuitee
A
Alison • solo_traveller • gb
6
Cons:

i had a single bed and i did not book a single bed

2026-04-15 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-04-13 • via Nuitee
B
Bridget • couple • gb
10
Pros:

Comfortable stay at The Merchant's House. Excellent location. Friendly and efficient staff.

Cons:

Nothing.

2026-04-11 • via Nuitee
N
Nadia • solo_traveller • gb
10
Pros:

Lovely central location and very convenient for exploring Salisbury. The room was clean and comfortable, and the staff were friendly and helpful. The building has a charming historic feel. Overall, a great stay for a short visit.

Cons:

Happy 😁

2026-04-11 • via Nuitee
A
Anita • couple • gb
1
It’s a shame we’ve stayed there on numerous occasions and never had a problem but in sorry to say that this is the last
Pros:

I always request the same room in the courtyard and I have to say this stay was very unpleasant for us. When I arrived I was told my room was booked by someone who always stay

Cons:

The room we was given was on the first floor I struggle with stairs hence I always ask for courtyard. I was then offered another room but was told had to pay extra for which I found to be unbelievable so I wasn’t happy with that

2026-04-11 • via Nuitee
L
Langis • solo_traveller • ca
8
Agréable
Pros:

Situation géographique

Cons:

Personnel à l’accueil indifférent

2026-04-10 • via Nuitee
A
Anita • couple • gb
1
2026-04-10 • via Nuitee