Home2 Suites By Hilton Temple

Staff was friendly

The location was great. Close to restaurants and other amenities.

We have been staying at this hotel for the past 5 years, once or twice a year for about a week each time. Year after year it has been in steady decline in quality and maintenance. This trip, our room had and very light trickle of water in the bathroom sink and barely lukewarm showers. when i asked about it i was told to run the water over 10 min. that did not help. when in the lobby for breakfast that morning, i overheard another woman on a different floor with the same complaint. she was told to run the kitchenette sink a while, then go back and try the shower again. that makes no sense to have to do something like that.
also in our room, the window blind was out of it's track so it would only open about halfway. there was curtains, just exposed hardware at the top and the damaged edges of the blind. a new door handle had been put on the bathroom door but the old holes were still exposed. there was a button missing in the elevator and just a piece or painters tape covering it which appeared to have been there a while as it was not staying stuck on well and had even fallen off a few times we took it.
when down for breakfast, a lot of items were gone. there was no plates available even one day. overall cleanliness in the lobby, breakfast areas and elevators/hallways was not great. this has been more and more frustrating for us for this location because we have stayed so many times and haven't had issues like this.

Friendly staff

Easy to get to. Nice and clean.

Nice location right next to all of the restaurants

The sink fell out and hit my toe, only 1 elevator worked, the ice machine was the only one worked, didn't want to clean the rooms, always out of soap etc., smells, and other stuff.

Stayed here during a work trip and had a pleasant experience overall. The rooms were clean, spacious, and comfortable. Staff was friendly and helpful throughout the stay. Breakfast options were decent, and the location was convenient for nearby restaurants and travel. Overall, a good and reliable place to stay.

All staff was very friendly. Sharon though who seems to be the manager needs to work on her people skills. This was not the experience we expect from Hilton which we are loyal to. The bedding is terrible… probably the worse I’ve ever experienced in any moderate priced hotel. Sheets were ripped and worn. Our bathroom door handle was broke and hard to close the door. Our bathroom sink barely ran. We did report but that wasn’t able to be looked at because of staffing. Sharon told us there would be someone to come but they never showed. Wont stay here again.

Repeat visitor. Always a wonderful staff, great value and perfect location to pretty much get to anything in the area within minutes.

The experience was ok, but rm 107 had a very low toilet and my elderly mother and aunt had a hard time getting up. I also had a hard time. The place was very clean. Team members like Gene continued cleaning and polishing. Gene and Yolie we're very exceptional with every guest made them feel welcomed and Gene was amazing he was so kind and even went in the rain to help load our bags. They both went above and beyond to help and always welcoming with ever encounter. The rest of the staff did what was appropriate for their position.

Everyone was polite and respectful, I will be staying there again.

Our stay at this location felt like we were at home. Jasmine and Cherell gave exceptional costumer service at the front desk. While eating breakfast, Yolie made sure we had everything we needed. Gene was continuously making sure things were tidy. The entire staff were positively engaging with guests. My family felt so comfortable that we spent most of our morning in the lobby area. . It was a great way to start our day.