Touchstone Hotel - City Center

Hotels
•
Independent
8.2 (175 reviews)
480 Geary St, San Francisco, California, 94102 , San Francisco , US
1-415 7711600

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Facilities

Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Noise from surrounding area
Lack of air conditioning

Categories

Cleanliness
7.63
The rooms were clean but some reviews mentioned noise issues and surrounding area cleanliness.
Service
9.1
Staff were consistently noted as friendly and helpful, contributing positively to the experience.
Location
8.14
Convenient location near public transportation and Union Square, but mixed reviews about surrounding area safety.
Room Quality
8.09
Rooms had good space and comfort despite some concerns about outdated decor and noise.
Amenities
7.62
Basic amenities available, with issues noted regarding the lack of air conditioning.
Value for Money
8.58
Good value considering the location and affordability in context, with overall favorable impressions.
Food and Beverage
8.13
Mention of good breakfast options but limited details provided in reviews.
Overall Experience
8.3
Overall satisfaction mixed with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:22

Property Description

Discover the charm and comfort of Touchstone Hotel - City Center, your ideal urban retreat in the heart of San Francisco.

Convenient Amenities
Stay connected with complimentary wireless internet access throughout the hotel. Our 24-hour front desk is always ready to assist you, whether it's luggage storage or securing your personal belongings in our safe deposit box.

Comfortable and Unique Rooms
Each of our 44 individually decorated guestrooms offers a cozy atmosphere with designer toiletries and hair dryers, ensuring a rejuvenating stay. Experience modern comfort, whether you're visiting for business or leisure.

Perfect Central Location
With Union Square just a 5-minute stroll away, enjoy easy access to the city's most iconic attractions, including the Westin St Francis Hotel and the breathtaking Golden Gate Park.

Don't miss out on an unforgettable experience—book your stay at Touchstone Hotel - City Center today!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.2
Based on 175 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.14
Room Quality: 8.09
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.3
R
RyAnn • partner
10
Pros:

The bathroom was nice and clean.

2025-10-11 • via Nuitee
D
Denisa
4
Pros:

The hotel is very close to downtown, but I think that’s the only good thing about it

2025-10-10 • via Nuitee
M
Meghan
10
Pros:

Easy check-in, minimal but had essentials and very clean. Great option for a quick trip

2025-10-08 • via Nuitee
S
Stacey
8
10/10 customer service
Pros:

Good location
Front staff were EXTREMELY helpful & accommodating. ( highlight of our stay)
Place was little run down and had an unpleasant strong scent. But overall enjoyed our stay.

2025-10-06 • via Nuitee
S
shermona
6
not for solo females
Pros:

if you are a FEMALE SOLO TRAVELER, DO NOT STAY HERE. The owner, who is also female ANNOUNCED my room number OUT LOUD at the front desk. out of all my travels, i have NEVER had any desk attendant shout out my room number. Although there was only 1 other male customer at the counter, it shows how careless she was. BEING SAFE means alot to me and it should to you as well.

2025-10-06 • via Nuitee
M
Melanie • partner
10
Pros:

The hotel concierge, Juliet was amazing and knew everyone by name.

2025-10-06 • via Nuitee
M
Monica
8
Pros:

Ronnie was an excellent help in getting us checked in, providing parking, dining, & local sites info. The female clerk working the morning of our check out was indifferent and not pleasant. Although conveniently located, the cost of the parking garage with ‘valet service’ was ridiculous! They wouldn’t even bring our car to the front of the hotel. I had to leave my 89 y/o mother waiting in the lobby while I retrieved the car. $70 for 2 nights was too much!

2025-10-03 • via Nuitee
C
CHARLES
2
Pros:

Old, run down

2025-10-03 • via Nuitee
G
Giovanny • family
10
Pros:

Good location

2025-09-30 • via Nuitee
E
Esteban • family
6
Pros:

No free parking as Expedía ad, no a/c, no battle of water in the apartment, restaurant for breakfast open too late, pillows smell bad , small bed for two guest, no really happy are all.

2025-09-30 • via Nuitee
M
Madhusudhana • partner
10
Pros:

Very good

2025-09-30 • via Nuitee
L
Lauren
10
Pros:

good

2025-09-30 • via Nuitee
R
Rachel
10
Pros:

Staff was friendly, room was small but clean. Valet parking right around the corner.

2025-09-29 • via Nuitee
J
John
10
Pros:

Clean hotel, clean room, private bathroom, friendly staff (Juliet is the best!), and affordable. This is not a 5 star hotel, but for those on a budget, I’m not sure you can get much better!!

2025-09-29 • via Nuitee
R
Rimvydas
8
Pros:

It was a clean room in a central location of SF.

2025-09-28 • via Nuitee
D
David
6
Pros:

Pluses: good location in theater district, friendly staff, cheap. Downsides: no mini-fridge, no drinking glasses, no washcloths (!)

2025-09-28 • via Nuitee
L
Leticia
8
Pros:

It was a good place to stay for short stay.

2025-09-24 • via Nuitee
D
David • family
10
Pros:

Located close to some great entertainment options, rooms are dated but clean, staff is extremely helpful and friendly. Great value

2025-09-16 • via Nuitee
P
Paul
10
Pros:

The customer service was fantastic. A great place to stay if you are visiting the City by the Bay.

2025-09-13 • via Nuitee
G
Gerard • partner
6
Pros:

No A/C. so had to rely on the fan that was around the hotel hallway. and only one elevator overall. There was also no ventilation fan from the bathroom.The workers was very attentive which is great.

2025-09-11 • via Nuitee