Touchstone Hotel - City Center

Hotels
7.8 (1867 reviews)
480 Geary Street , San Francisco , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Lift / Elevator
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Cozy, art-deco / comfortable rooms
Friendly and helpful staff
Good central location
Comfortable beds / good for short stays
Reasonable price for many guests
Cons:
Cleanliness issues (stains, reported cockroach, odors)
No in-room refrigerator/limited basic amenities (cups, tea bags)
Parking problems: no included parking, extra fees and ticket risk
Poor soundproofing / street noise
Inconsistent communication on policies and occasional owner-related service problems

Categories

Cleanliness
5
Mixed to negative: multiple guests reported stained curtains, dirty walls, bad smells and one reported a cockroach; one reviewer noted cleaner rooms, but overall cleanliness concerns are present.
Service
10
Generally strong front-desk staff: several guests praised friendly, helpful service (quick room changes, attentive check-in). One major parking-related owner incident was reported but staff performance in-room/front-desk was repeatedly described positively.
Location
9.5
Very good location: multiple guests called out the great/central location; downside is street noise at night and local curb/parking management issues that affect convenience.
Room Quality
8.2
Rooms described as cozy, art‑deco/old‑school and comfortable but small; some wear-and-tear noted (stains, dated décor), limited in‑room features (no mini-fridge) and occasional issues with utilities/noise.
Amenities
5
Below average: guests repeatedly noted lack of refrigerator/mini-fridge, lack of basic items (cup, tea bags), and parking is not included/was charged inconsistently, which reduces perceived amenities.
Value for Money
7.6
Mixed: several guests felt it was a reasonable/budget option and got their money's worth for short stays, while others felt it was not the best value at the price paid (parking surcharges contributed to negative value perception).
Food and Beverage
8.1
Moderately positive: one guest noted a good paying breakfast; however, some refused to patronize the on-site deli due to other service/owner issues—overall modestly favorable for basic offerings.
Overall Experience
9
Overall mixed but generally satisfactory for short, budget stays: many guests found the hotel safe, cozy and offering good staff service and location, though cleanliness, noise and parking issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 16:53

Property Description

Convenient Location near Union Square
Situated just steps away from Union Square in San Francisco’s vibrant Theater District, Touchstone Hotel - City Center offers a prime location for exploring the city's attractions.

Cozy Rooms with Modern Amenities
Relax in comfortable rooms equipped with a flat-screen TV and complimentary toiletries in the private bathrooms, ensuring a pleasant stay at Touchstone Hotel.

On-Site Dining at DAVID’S Delicatessen/Restaurant
Indulge in delicious traditional deli sandwiches and soups at the on-site DAVID’S delicatessen/restaurant, conveniently located next to the hotel lobby.

Experience the best of San Francisco with Touchstone Hotel - City Center. Book your stay now for a memorable visit to the city by the bay.

Important information:

Please note:

Secure parking is offered at a discount for standard-size cars. Additional fees apply for over-size cars.

Should you arrive with more people than the number of adults booked, there is an extra person fee. The extra person fee is 25 USD + taxes per room night and person will be charged.

You are required to present the card used for booking a pre-paid rate upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.8
Based on 1867 reviews
Cleanliness: 5
Service: 10
Location: 9.5
Room Quality: 8.2
Amenities: 5
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 9
E
Ecem • couple • tr
10
İyi konum ve iyi hizmet
Pros:

Konakladığımız üç gün boyunca otelin şartlarından ve çalışanlardan çok memnun kaldık. Otelin bağlantısı olduğu Davids Deli’de Netflix dizisi çekimi sonrasında oyuncularla tanışmamıza vesile olan otel sahibi Osman Bey’e ayrıca teşekkür ederiz. Bizim için unutulmayacak bir deneyim oldu.

2026-10-31 • via Nuitee
M
Madera • couple • mx
10
2026-10-29 • via Nuitee
V
Veronika • couple • bg
8
2026-10-29 • via Nuitee
J
Jorge • solo_traveller • br
1
2026-10-28 • via Nuitee
C
CLAUDIA • couple • mx
8
Good stay
Pros:

Hot water in the shower and good water preasure. Beds were also very comfy. Employees very helpful and kind

Cons:

Power outlets did not work, only one next to the door. Could not use the hair dryer with the outlet in the bathroom

2026-10-25 • via Nuitee
M
Madison • solo_traveller • au
5
2026-10-25 • via Nuitee
A
Alexandra • solo_traveller • de
7
2026-10-24 • via Nuitee
A
Aurélie • solo_traveller • nl
8
I will definitely come back if I go to San Francisco
Pros:

The people at the reception were extremely nice and helpful

Cons:

The rooms were a bit small and had no fridge

2026-10-23 • via Nuitee
N
Nogueira Ferraz • solo_traveller • br
7
Pros:

Da localização.

Cons:

Sem café da manhã.

2026-10-23 • via Nuitee
A
Aurélie • solo_traveller • nl
8
Pros:

The personnel at reception were extremely nice and helpful .

Cons:

Room was a bit small and no fridge

2026-10-23 • via Nuitee
S
SHELDON • solo_traveller • ca
9
Pros:

Economical clean option.

Cons:

A bit dated, and SF city noises make it into the hotel a bit.

2026-10-22 • via Nuitee
D
Daniela Montserrat • solo_traveller • mx
9
Muy agradable
Pros:

Las instalaciones me gustaron mucho, y todo el personal fue muy amable con una excelente atención

Cons:

Los huéspedes ruidosos que hubo pero eso no tiene que ver nada con mi experiencia del hotel

2026-10-21 • via Nuitee
A
Arora • couple • ca
5
Pros:

The night receptionist was very helpful

Cons:

Cleanliness poor. Housekeeping did a very bad job

2026-10-17 • via Nuitee
S
Suraj • solo_traveller • in
1
2026-10-16 • via Nuitee
M
mehmet emin • couple • tr
10
2026-10-14 • via Nuitee
C
Cynthia • solo_traveller • us
10
i love this little gem of a hotel
Pros:

great location. staff are friendly and nice. the deli downstairs is great. discounted parking right next door

Cons:

TVs arent smart tvs so just cable stations
no fridge in room

2026-10-13 • via Nuitee
P
Philippe • couple • ch
8
Pour un court séjour à SF une adresse!
Pros:

L’emplacement centré, la gentillesse et la rapidité pour faire suite aux divers demandes

Cons:

Chambre petite lavabo en dehors de la salle de bain , douche quelques peu difficile à régler pour la température

2026-10-12 • via Nuitee
N
nozomu • solo_traveller • br
9
2026-10-12 • via Nuitee
L
Liam • solo_traveller • gb
7
A good hotel for a base to explore the city.
Pros:

The rooms were adequate as a centralised location to all of the city.
The staff were very helpful
The front door being locked 24hrs a day; the local area has a large community of homeless drug takers and having that security gave peace of mind.

Cons:

The lack of soundproofing for the daily garbage collection and sounds from the street below. The noise was unbearable each day. The lack of entertainment in the room, the TV had about 4 channels that were very much classic western channels.
The lighting wasnt very good, the lights were pointing in random directions and they couldnt be reached to change them.
No amenities for making beverages in the room or a chiller for holding cold beverages.

2026-10-12 • via Nuitee
K
Kira • solo_traveller • us
6
2026-10-10 • via Nuitee