Touchstone Hotel - City Center

Hotels
7.8 (1867 reviews)
480 Geary Street , San Francisco , us

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Lift / Elevator
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Cozy, art-deco / comfortable rooms
Friendly and helpful staff
Good central location
Comfortable beds / good for short stays
Reasonable price for many guests
Cons:
Cleanliness issues (stains, reported cockroach, odors)
No in-room refrigerator/limited basic amenities (cups, tea bags)
Parking problems: no included parking, extra fees and ticket risk
Poor soundproofing / street noise
Inconsistent communication on policies and occasional owner-related service problems

Categories

Cleanliness
5
Mixed to negative: multiple guests reported stained curtains, dirty walls, bad smells and one reported a cockroach; one reviewer noted cleaner rooms, but overall cleanliness concerns are present.
Service
10
Generally strong front-desk staff: several guests praised friendly, helpful service (quick room changes, attentive check-in). One major parking-related owner incident was reported but staff performance in-room/front-desk was repeatedly described positively.
Location
9.5
Very good location: multiple guests called out the great/central location; downside is street noise at night and local curb/parking management issues that affect convenience.
Room Quality
8.2
Rooms described as cozy, art‑deco/old‑school and comfortable but small; some wear-and-tear noted (stains, dated décor), limited in‑room features (no mini-fridge) and occasional issues with utilities/noise.
Amenities
5
Below average: guests repeatedly noted lack of refrigerator/mini-fridge, lack of basic items (cup, tea bags), and parking is not included/was charged inconsistently, which reduces perceived amenities.
Value for Money
7.6
Mixed: several guests felt it was a reasonable/budget option and got their money's worth for short stays, while others felt it was not the best value at the price paid (parking surcharges contributed to negative value perception).
Food and Beverage
8.1
Moderately positive: one guest noted a good paying breakfast; however, some refused to patronize the on-site deli due to other service/owner issues—overall modestly favorable for basic offerings.
Overall Experience
9
Overall mixed but generally satisfactory for short, budget stays: many guests found the hotel safe, cozy and offering good staff service and location, though cleanliness, noise and parking issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 16:53

Property Description

Convenient Location near Union Square
Situated just steps away from Union Square in San Francisco’s vibrant Theater District, Touchstone Hotel - City Center offers a prime location for exploring the city's attractions.

Cozy Rooms with Modern Amenities
Relax in comfortable rooms equipped with a flat-screen TV and complimentary toiletries in the private bathrooms, ensuring a pleasant stay at Touchstone Hotel.

On-Site Dining at DAVID’S Delicatessen/Restaurant
Indulge in delicious traditional deli sandwiches and soups at the on-site DAVID’S delicatessen/restaurant, conveniently located next to the hotel lobby.

Experience the best of San Francisco with Touchstone Hotel - City Center. Book your stay now for a memorable visit to the city by the bay.

Important information:

Please note:

Secure parking is offered at a discount for standard-size cars. Additional fees apply for over-size cars.

Should you arrive with more people than the number of adults booked, there is an extra person fee. The extra person fee is 25 USD + taxes per room night and person will be charged.

You are required to present the card used for booking a pre-paid rate upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.8
Based on 1867 reviews
Cleanliness: 5
Service: 10
Location: 9.5
Room Quality: 8.2
Amenities: 5
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 9
J
Jasso • couple • us
7
2026-08-29 • via Nuitee
A
Ainur • couple • us
6
Pros:

location

2026-08-27 • via Nuitee
V
Vladyslav • solo_traveller • us
8
Pros:

Place and stuff

Cons:

The shower is dripping, wall has crack, window lead to wall

2026-08-26 • via Nuitee
G
Gerard • solo_traveller • es
10
Great vale, close to BART
Pros:

It was clean and well situated

2026-08-26 • via Nuitee
H
HAJIME • solo_traveller • jp
10
2026-08-24 • via Nuitee
E
Emmanuel • couple • us
10
2026-08-24 • via Nuitee
H
Henri • solo_traveller • fr
9
2026-08-22 • via Nuitee
A
Augustin • couple • ca
8
2026-08-21 • via Nuitee
G
Gregory • solo_traveller • us
10
2026-08-18 • via Nuitee
O
Olivia • couple • us
7
Comfortable for the price
Pros:

It having luggage storage

Cons:

The coldness at night and the traffic noise and it could be a tad cleaner

2026-08-13 • via Nuitee
J
jennifer • couple • us
7
2026-08-12 • via Nuitee
T
Toro • extended_group • uy
8
Pros:

La ubicación del hotel fue muy beneficiosa a la hora de movernos y conocer San Francisco. a su vez el personal fue muy atento y abierto a solucionar nuestras necesidades.

En general, el hotel estuvo genial para lo que precisabamos.

2026-08-10 • via Nuitee
A
Anton • solo_traveller • ee
10
2026-08-09 • via Nuitee
H
Herbst • solo_traveller • us
9
2026-08-09 • via Nuitee
C
Christopher • solo_traveller • us
10
2026-08-08 • via Nuitee
J
Julian • couple • ch
6
2026-08-06 • via Nuitee
J
Jhon marc • couple • ca
10
2026-08-06 • via Nuitee
J
Juliette • solo_traveller • us
1
Do not stay here, unless you like to get PARKING TICKETS !
Pros:

The room was a lovely Art-Deco inspired room. It was small, but had lovely aesthetics.

Cons:

No refrigerator, and It was on the 6th floor, and the windows were opened with NO SCREENS ! I immediately locked the windows upon arrival. There was a COCKROACH in the bathroom on the wall. I photographed it. The real problem is this: I was told by the Hotel to park in front of the hotel, in-order to check in, and bring up my luggage. They had ONE PARKING SPACE white zoned that the OWNER of the Hotel and Deli was parked in, so I was forced to park behind the owner’s vehicle where HE had placed 2 Orange cones to block the white zone ! I had followed the Hotel’s directions, and I got as close to the cones as I could. I was still MORE THAN 18 inches away from the curb. All because of the very INCONSIDERATE OWNER OF THE BUILDING was taking up the ONE PARKING SPACE that I needed to check in, before moving my car to the parking structure. No free or included parking here. I got as close to the curb as I could, And I still, after only 15 minutes — (edited to add, - how exactly did the owner know that I parked there for “32 minutes" ? Did he have a stop watch ? If he was so attentive to the time frame, then why did he not help me, as I was one of his customers ?) It makes me wonder if he somehow benefits from people getting tickets, - or something like that. I GOT A BIG FAT PARKING TICKET ! HE BLOCKED THE CURB WITH CONES, in front of his own building, making it impossible for HIS Customers to check in. Is it even LEGAL for the Owner of the Hotel to block Geary Blvd’s White Zones, - with Traffic cones ? Now, I have to wait 90 days to see if SFMTA will side with me on this ticket issue. The owner saw ALL of this happening, and he did not lift a finger to help me! I would NEVER stay here again. So, be very careful if you book this hotel, if you do drive into the city. Also, I refuse to eat at his restaurant, - David’s Deli, for the same reason. Perhaps Mr. Touchstone Hotel should go back to business school, and take the class : Customer Service, - 101.

2026-07-25 • via Nuitee
M
Martin • solo_traveller • gb
8
2026-07-24 • via Nuitee
C
Claudia • solo_traveller • us
7
2026-07-23 • via Nuitee