Tru By Hilton Charlotte Airport Lake Pointe

Hotels
•
Tru by Hilton
8.7 (1015 reviews)
2227 Cascade Point Blvd, Suite B , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Parking cost
Limited breakfast options
Small room size

Categories

Cleanliness
8.65
Most reviews noted that the rooms were very clean, although some mentioned issues in common areas.
Service
9.35
Guests consistently praised the staff for their friendliness and helpfulness.
Location
8.85
The hotel is conveniently located near the airport, although there were comments about nearby amenities.
Room Quality
8.85
Rooms were reported to be comfortable and as expected for this category.
Amenities
8.35
There were some complaints about limited breakfast options and paid parking.
Value for Money
8.55
Guests felt the overall experience was worth the price, despite additional fees.
Food and Beverage
8.15
Breakfast options were mentioned as lacking freshness and variety.
Overall Experience
8.85
Overall positive stays reported with some minor complaints about amenities and parking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:33

Property Description

Modern Amenities and Convenient Location

Tru By Hilton Charlotte Airport Lake Pointe offers a blend of modern amenities and a convenient location. Guests can enjoy free bikes, a seasonal outdoor pool, and a fitness centre during their stay. The hotel's bar and air-conditioned rooms with free WiFi provide a comfortable environment for relaxation.

Relaxing Sun Terrace and Recreational Activities

Unwind at the hotel's sun terrace or engage in a game of billiards for some recreational fun. The property also features a business centre and vending machines for added convenience.

Nearby Attractions and Complimentary Shuttle Service

Conveniently located near popular attractions like Bank of America Stadium and Mint Museum of Craft Design, the hotel also offers a complimentary shuttle service, 24-hour front desk, and luggage storage for guests' ease of travel.

Book your stay at Tru By Hilton Charlotte Airport Lake Pointe for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 1015 reviews
Cleanliness: 8.65
Service: 9.35
Location: 8.85
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.55
Food and Beverage: 8.15
Overall Experience: 8.85
K
Kordell • couple • us
10
2026-07-25 • via Nuitee
C
Camille • solo_traveller • us
10
Great location, good staff and great value for the price
Pros:

The shuttle pickup from airport and the breakfast

Cons:

Nothing

2026-07-24 • via Nuitee
T
Tiffany • family_with_children • us
10
2026-07-23 • via Nuitee
J
Joy • couple • us
10
2026-07-22 • via Nuitee
A
Adam • solo_traveller • il
8
Great when you must sleep next to the airport :)
Pros:

Well, the only reason I stayed there in the first place was because my flight was cancelled in the evening and I had to stay near the airport, and they were a great option for that, since there was a direct shuttle from the hotel. I may have only stayed there for a 5 hours sleep, but that and the shower I had there were really worth it.

Cons:

Nothing, really. The hotel was good :)

2026-07-20 • via Nuitee
S
Sarah E. • extended_group • us
9
Lovely place
Pros:

Beautiful clean space

Cons:

As always breakfast could be healthier and not use disposable plates etc

2026-07-14 • via Nuitee
S
Shavone • solo_traveller • us
10
2026-07-14 • via Nuitee
A
Amber • solo_traveller • us
10
Pros:

Beds were very comfy

2026-07-12 • via Nuitee
J
John • solo_traveller • us
8
2026-07-05 • via Nuitee
D
Desiree • family_with_children • us
10
2026-07-02 • via Nuitee
L
LaShanda • couple • us
10
Great Place To Stay
Pros:

cleanliness and great customer service

Cons:

na

2026-07-02 • via Nuitee
L
LARRY • solo_traveller • us
10
2026-06-30 • via Nuitee
D
Diana • couple • us
10
Great for a layover between flights
Pros:

Modern, clean and functional hotel at a good price, with great staff.

Cons:

The fridge was not cold and we couldn’t figure out how to turn it on, despite calling the front desk to ask how. We couldn’t find any controls for it inside it.

2026-06-28 • via Nuitee
D
Dan • solo_traveller • us
7
Pros:

comfortable and clean

Cons:

The breakfast could be better, I excpected at least bottle of water in the room

2026-06-28 • via Nuitee
Z
Zachery • couple • us
7
Cons:

You have to pay for parking will not stay again because of it

2026-06-25 • via Nuitee
T
Thomas • couple • us
9
Pros:

Nice clean property with a decent breakfast and food available near the airport.

Cons:

A comfortable chair in the room.

2026-06-24 • via Nuitee
Z
zhane • couple • us
3
If i could and knew better, I would've stayed somewhere else
Pros:

The Pool area was nice. The bathrooms were nice, clean, and spacious. The rooms were partially nice.

Cons:

The rooms had no microwave, just a small mini fridge that was dirty and the mattress did not fit the bed frame, so it kept sliding. The sheets and "comforter" were very thin. The hotel contacted me the day of making our way there because they were sold out and wanted to charge me for the first night. But when I checked out, they charged me for the full amount, and when calling about this issue the next day, they stated it was just a hold, but that is not what the original person at the front desk advised. They also charged for parking, which is unacceptable and makes no sense

2026-06-24 • via Nuitee
L
Lynn • couple • us
10
Comfortable and clean hotel close to airport. Shuttle service was exceptional.
Pros:

Early breakfast availability. Shuttle service was exceptional--scheduled ahead of time and driver was prompt and friendly.

Cons:

Earlier breakfast time for early morning flights.

2026-06-23 • via Nuitee
I
Ives • solo_traveller • us
10
2026-06-23 • via Nuitee
T
Tracie • couple • us
10
Pros:

The staff was super friendly

2026-06-23 • via Nuitee