Tru By Hilton Charlotte Airport Lake Pointe

Hotels
•
Tru by Hilton
8.7 (925 reviews)
2227 Cascade Point Blvd, Suite B , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Parking cost
Limited breakfast options
Small room size

Categories

Cleanliness
8.65
Most reviews noted that the rooms were very clean, although some mentioned issues in common areas.
Service
9.35
Guests consistently praised the staff for their friendliness and helpfulness.
Location
8.85
The hotel is conveniently located near the airport, although there were comments about nearby amenities.
Room Quality
8.85
Rooms were reported to be comfortable and as expected for this category.
Amenities
8.35
There were some complaints about limited breakfast options and paid parking.
Value for Money
8.55
Guests felt the overall experience was worth the price, despite additional fees.
Food and Beverage
8.15
Breakfast options were mentioned as lacking freshness and variety.
Overall Experience
8.85
Overall positive stays reported with some minor complaints about amenities and parking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:33

Property Description

Modern Amenities and Convenient Location

Tru By Hilton Charlotte Airport Lake Pointe offers a blend of modern amenities and a convenient location. Guests can enjoy free bikes, a seasonal outdoor pool, and a fitness centre during their stay. The hotel's bar and air-conditioned rooms with free WiFi provide a comfortable environment for relaxation.

Relaxing Sun Terrace and Recreational Activities

Unwind at the hotel's sun terrace or engage in a game of billiards for some recreational fun. The property also features a business centre and vending machines for added convenience.

Nearby Attractions and Complimentary Shuttle Service

Conveniently located near popular attractions like Bank of America Stadium and Mint Museum of Craft Design, the hotel also offers a complimentary shuttle service, 24-hour front desk, and luggage storage for guests' ease of travel.

Book your stay at Tru By Hilton Charlotte Airport Lake Pointe for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 925 reviews
Cleanliness: 8.65
Service: 9.35
Location: 8.85
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.55
Food and Beverage: 8.15
Overall Experience: 8.85
C
Claudia • couple • us
7
Mala
Pros:

Las camas el desayuno y el personal muy mal

Cons:

El costo muy elevado

2026-02-09 • via Nuitee
G
Geoffrey • solo_traveller • us
9
2026-02-08 • via Nuitee
C
Camas • family_with_children • hn
10
2026-01-29 • via Nuitee
V
Victoria • family_with_children • co
10
Muy limpio y excelente instalacion
Pros:

Excelente

Cons:

no aplica

2026-01-28 • via Nuitee
G
Gillian • couple • us
10
2026-01-26 • via Nuitee
R
Reginald • couple • us
10
2026-01-23 • via Nuitee
V
Vicki • solo_traveller • us
7
Small room & difficult to move around with a walker.
Pros:

Convenient to our appointments

Cons:

Never understood why hotels have accessible rooms on other than 1st floor. How do folks with physical disabilities leave the building if an emergency occurs?

2026-01-23 • via Nuitee
A
Andrew • solo_traveller • us
9
2026-01-23 • via Nuitee
R
Roosevelt • extended_group • us
10
Very welcoming, I enjoyed everything.
Pros:

The area, the cleanliness, the staff

2026-01-20 • via Nuitee
R
Rocio • couple • us
10
2026-01-19 • via Nuitee
W
Whitney • couple • us
9
2026-01-19 • via Nuitee
A
Amanda • couple • us
10
Pros:

So silly but they have hand soap! Most places over the years haven’t and it always made no sense

Cons:

You have to pay for parking. Reasonable but
Still annoying given the cost of the room per night

2026-01-19 • via Nuitee
M
Mark • couple • us
2
It was the worst night of sleep ever.....
Pros:

Close to Airport. Breakfast was good..but that was at the other hotel.

Cons:

The air conditioner made a horrible noise all night long. I had to keep turning it up to turn off. Then it would get hot in the room so I would have to turn back down. The bed was and pillows were to soft. I have a video of what I heard all night long. The check in guy was not helpful at all with a late plan to help us with dinner ideas. Zero suggestion for people out of town.

2026-01-19 • via Nuitee
A
Aubrey • couple • us
8
2026-01-19 • via Nuitee
H
Houser • family_with_children • us
9
2026-01-18 • via Nuitee
E
EJRavennah • solo_traveller • us
10
Pros:

Self check-in.

2026-01-16 • via Nuitee
K
Kemisha • family_with_children • gb
9
very good time,hotel very clean and lovely gym
Pros:

I loved the breakfast and

Cons:

They didnt take cash to purchase food in the shops

2026-01-13 • via Nuitee
I
ida • solo_traveller • se
8
Pros:

Great transfer to/from airport. Very nice drivers.
Clean room, quiet.

Cons:

Breakfast didn’t open until 6.30(in my experience very late for a hotel by the airport) so I didn’t get a chance to get any. Would be good to offer at least some fruit or pastries by the coffee in the early am.
No bottles of water in the room or offered at check in.

2026-01-13 • via Nuitee
A
Anwen • couple • us
4
2026-01-11 • via Nuitee
D
Dierker • extended_group • us
10
2026-01-10 • via Nuitee