Tru By Hilton Charlotte Airport Lake Pointe

Hotels
•
Tru by Hilton
8.7 (948 reviews)
2227 Cascade Point Blvd, Suite B , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Parking cost
Limited breakfast options
Small room size

Categories

Cleanliness
8.65
Most reviews noted that the rooms were very clean, although some mentioned issues in common areas.
Service
9.35
Guests consistently praised the staff for their friendliness and helpfulness.
Location
8.85
The hotel is conveniently located near the airport, although there were comments about nearby amenities.
Room Quality
8.85
Rooms were reported to be comfortable and as expected for this category.
Amenities
8.35
There were some complaints about limited breakfast options and paid parking.
Value for Money
8.55
Guests felt the overall experience was worth the price, despite additional fees.
Food and Beverage
8.15
Breakfast options were mentioned as lacking freshness and variety.
Overall Experience
8.85
Overall positive stays reported with some minor complaints about amenities and parking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:33

Property Description

Modern Amenities and Convenient Location

Tru By Hilton Charlotte Airport Lake Pointe offers a blend of modern amenities and a convenient location. Guests can enjoy free bikes, a seasonal outdoor pool, and a fitness centre during their stay. The hotel's bar and air-conditioned rooms with free WiFi provide a comfortable environment for relaxation.

Relaxing Sun Terrace and Recreational Activities

Unwind at the hotel's sun terrace or engage in a game of billiards for some recreational fun. The property also features a business centre and vending machines for added convenience.

Nearby Attractions and Complimentary Shuttle Service

Conveniently located near popular attractions like Bank of America Stadium and Mint Museum of Craft Design, the hotel also offers a complimentary shuttle service, 24-hour front desk, and luggage storage for guests' ease of travel.

Book your stay at Tru By Hilton Charlotte Airport Lake Pointe for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 948 reviews
Cleanliness: 8.65
Service: 9.35
Location: 8.85
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.55
Food and Beverage: 8.15
Overall Experience: 8.85
A
Adell • family_with_children • us
10
Pros:

Breakfast was ok.

2026-03-21 • via Nuitee
D
David • solo_traveller • us
9
the best bang for your buck I've probably ever found
Pros:

The gym was much better than most hotels, the pool table was a great addition, and tge goodies for sale by the desk was spot on. Left before I could sample the breakfast sadly.

Cons:

The only thing that could've made it better was an in house restaurant.

2026-03-17 • via Nuitee
B
Brenda • family_with_children • us
9
2026-03-16 • via Nuitee
L
Lazaro • extended_group • us
9
Cons:

Parking fee

2026-03-16 • via Nuitee
D
Danny • couple • us
10
2026-03-15 • via Nuitee
J
Jeremy • solo_traveller • us
10
2026-03-14 • via Nuitee
Y
Yesica • extended_group • us
10
2026-03-09 • via Nuitee
N
Natalie • family_with_children • cz
10
2026-03-09 • via Nuitee
P
Princeton • couple • us
6
2026-03-05 • via Nuitee
D
DeAisia • couple • us
10
2026-03-02 • via Nuitee
P
parris • couple • us
10
Pros:

staff was very nice and very clean

2026-03-02 • via Nuitee
S
Shameta • couple • us
9
Pros:

Facilities were nice and very clean. Nice breakfast.

Cons:

Not understanding why they are changing us to park in their parking lot when we are paying customers. Also not sure why the bar is not open on the weekends.

2026-03-01 • via Nuitee
C
Charles • couple • us
8
2026-02-28 • via Nuitee
L
Lakera • couple • us
10
2026-02-27 • via Nuitee
A
aldrie • extended_group • jm
10
Refreshing!
Pros:

Staff was very nice and welcoming. Made us feel at home.

2026-02-27 • via Nuitee
M
Maud • family_with_children • ca
10
À conseiller
Pros:

Tout était vraiment bon

Cons:

Rien

2026-02-26 • via Nuitee
R
Robin • couple • us
9
2026-02-25 • via Nuitee
E
elias • family_with_children • us
6
2026-02-24 • via Nuitee
C
Claudia • couple • us
7
Mala
Pros:

Las camas el desayuno y el personal muy mal

Cons:

El costo muy elevado

2026-02-09 • via Nuitee
G
Geoffrey • solo_traveller • us
9
2026-02-08 • via Nuitee