Hotel Arcos del Carmen

Hotels
8 (12 reviews)
Miguel Hidalgo No.13B , Tuxtla Gutiérrez , mx

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Children allowed

Facilities

Non-smoking rooms
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Cleanliness issues
Cold and humid room
Lack of amenities

Categories

Cleanliness
7.21
The room had some spider webs, highlighting a cleanliness issue.
Service
8.68
The staff was very friendly and attentive.
Location
9.22
Excellent location, very accessible.
Room Quality
7.17
The bed creaked and the room was cold and humid, affecting comfort.
Amenities
7.2
The TV was not programmed and the bathroom lacked privacy features.
Value for Money
8.16
Mixed feelings about value due to issues with room cleaning and amenities.
Food and Beverage
8.21
Standard quality for this hotel tier.
Overall Experience
8.18
Generally positive but with notable downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:12

Property Description

Charming Mexican-style Decor
Hotel Arcos del Carmen, located in San Cristobal de Las Casas City Centre, offers charming Mexican-style décor throughout the property. Each room features a cable TV, a private bathroom, and free Wi-Fi, ensuring a comfortable stay for guests.

Authentic Mexican Cuisine
Indulge in delicious Mexican cuisine at the on-site restaurant, or explore a variety of dining options just a 5-minute walk away. From traditional dishes to local favorites, guests can savor the flavors of Mexico during their stay at Hotel Arcos del Carmen.

Convenient Location
Situated just a 5-minute walk from the Amber Museum and a stone's throw away from the city's bustling tourist avenues, guests can easily explore the vibrant surroundings filled with shops and restaurants. Additionally, with the airport just an hour's drive away, convenience is key when staying at Hotel Arcos del Carmen.

Ready to experience the charm of Mexican hospitality? Book your stay at Hotel Arcos del Carmen now!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 12 reviews
Cleanliness: 7.21
Service: 8.68
Location: 9.22
Room Quality: 7.17
Amenities: 7.2
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 8.18
J
Jali • couple • fr
1
Pros:

Le central location.

Cons:

It’s a shame because the entrance looks nice and the location is truly excellent, making it very convenient for getting around.
It’s fine for one night at most if you’re just passing through, but if you plan to stay longer, I definitely recommend choosing somewhere else, which we didn’t since (unfortunately) we had already booked three nights.
The bed is very spacious, but the rooms are freezing cold and there’s no way to heat them: we had to ask for an extra blanket because of how cold it was (which was provided without any issue).
The staff is kind and helpful.
All in all, they would just need to improve a few (many) things and it could be okay.
The smell of mold in the rooms becomes unbearable after a while and should definitely be one of the first issues to address for a clear improvement in the stay.

2026-01-19 • via Nuitee
C
Carlos armando • couple • mx
8
2026-01-19 • via Nuitee
M
Maria Alicia • extended_group • mx
8
Hospedaje céntrico , todo accesible .
Pros:

Excelente ubicación .

Cons:

El baño de la habitación muy pequeño y no tiene nada que separe la regadera con el sanitario, todo se salpica el agua. Esa parte muy incómodo .. También hace falta colgadores para ropa y un tocador ..

2026-01-19 • via Nuitee
H
humberto • solo_traveller • mx
9
muy bien
Pros:

todo bien

Cons:

todo bien

2026-01-19 • via Nuitee
J
Jose Emilio Valerio Vallejo • family_with_children • mx
9
2026-01-02 • via Nuitee
E
Espinosa • extended_group • mx
10
Pros:

La atención del personal

2025-12-18 • via Nuitee
A
Alberto G. • solo_traveller • it
8
2025-11-27 • via Nuitee
M
Marilyne Martine Patricia • solo_traveller • fr
6
Pros:

Le personnel était très sympathique et à l'écoute.
Le lit était confortable et il y avait la télévision.

Cons:

Par contre, ma chambre était froide et humide avec une odeur d'humidité du coup, j'ai attrapé froid... Malgré les deux couettes....

2025-11-16 • via Nuitee
C
Carla ibett • couple • mx
8
Pros:

La ubicación

Cons:

La TV estaba desprogramada y la habitación tenía un poco de telarañas en el techo

2025-10-26 • via Nuitee
A
Adolfo • couple • mx
9
Cons:

Rechina la cama

2025-09-09 • via Nuitee
L
LEONARDO ULISES • couple • mx
5
Pros:

Cercanía al centro

Cons:

En 1 sola ocasión se realizó la limpieza del cuarto siendo que me quedé 4 días, no sirve de nada reservar en Booking, no respetan la reservación ni el precio

2025-09-05 • via Nuitee
N
Nadav • young couple • de
4
Luckily we only booked one night.
Pros:

Staff was kind. Shower was alright.

Cons:

Noisy, dark and stuffy as there are no windows. Sheets felt dirty and the bed was in fact not a bed but two smaller beds and a backboard that was not even connected to anything. No soap or shampoo provided. Ah, and no wi-fi to speak of. Nothing. Certainly not a hotel, let Alone a three-star one.

2024-02-19 • via Nuitee