Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Minor complaints about room amenities

Categories

Cleanliness
10
Rooms were comfortable and clean.
Service
10
Staff were extremely nice and provided excellent service.
Location
10
Perfectly located near Old Karuizawa Ginza Street.
Room Quality
10
Spacious rooms suitable for families with comfortable beds.
Amenities
10
Good amenities including a cozy bar, restaurant partnerships, and free parking.
Value for Money
10
Affordably priced with great services and comfortable stay.
Food and Beverage
10
Breakfast is delicious and highly recommended.
Overall Experience
10
Overall stay was wonderful with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:06

Property Description

Luxurious Amenities and Services
HOTEL KARUIZAWA CROSS boasts a garden, shared lounge, and a restaurant with a bar. Guests can enjoy free WiFi, a ski pass sales point, and a concierge service during their stay.

Comfortable and Well-Equipped Rooms
The air-conditioned rooms at the hotel are equipped with essential amenities such as a desk, kettle, fridge, safety deposit box, and a flat-screen TV. Guests can also relax in rooms featuring a terrace with stunning city views.

Exciting Outdoor Activities
Located in Karuizawa, guests at HOTEL KARUIZAWA CROSS can indulge in a variety of outdoor activities including hiking, skiing, and cycling. For a memorable stay filled with adventure, book your accommodation now at this 3-star hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

10
Based on 1995 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
H
Hsuan Yin • family_with_children • tw
8
Pros:

早餐小火鍋套餐很好吃
房內設計感好
服務親切

Cons:

離車站比較遠
太晚就沒公車回去

2026-09-11 • via Nuitee
T
TAKEMI • extended_group • jp
7
色々シンプルだけど快適でした
Pros:

セミダブルのベッドに癒されました
良かったです

Cons:

お風呂ですが、バスタブが無くシャワーだけだったのが残念でした

2026-09-11 • via Nuitee
K
Kazumi • couple • jp
8
2026-09-10 • via Nuitee
K
Kanesaka • couple • jp
7
2026-09-05 • via Nuitee
Y
YOSHIKO • couple • jp
9
また伺います
Pros:

ロケーションがよい
スタッフが優しい

Cons:

部屋の電気が暗いので
読書灯が欲しい

2026-09-04 • via Nuitee
E
Eun Hye • solo_traveller • kr
9
Pros:

Large and clean room. Great location and friendly staff.

Cons:

Breakfast was a bit simple but not bad.

2026-09-03 • via Nuitee
A
ATSUSHI • couple • jp
10
Pros:

部屋、コスパ、スタップ共に最高でした。
いい思い出になりました

2026-09-01 • via Nuitee
K
Kenta • extended_group • jp
8
2026-08-28 • via Nuitee
Y
yuval • family_with_children • il
9
אחלה מלון בעיירה מקסימה
Pros:

מלון מצוין , חדרים ממש גדולים ומרווחים והצוות מקסים .

Cons:

ארוחת הבוקר טעון שיפור , זה במסעדה מתחת למלון.

2026-08-28 • via Nuitee
X
XINHAN • family_with_children • cn
7
Pros:

去商店街非常方便，附近有明的饮食店也不远

Cons:

早餐一眼难进，不太好吃，服务很贴心有儿童餐

2026-08-27 • via Nuitee
D
Denis • extended_group • dk
7
2026-08-27 • via Nuitee
M
M • couple • jp
8
Pros:

スタッフのみなさんがとても笑顔で親切で、ウェルカムドリンクも美味しかったです！

Cons:

お風呂があると疲れが取れてよかったな〜と思いました！

2026-08-26 • via Nuitee
Y
Yakov • extended_group • il
10
2026-08-25 • via Nuitee
佩宜 • couple • tw
10
房間空間滿大的，離舊輕井澤很近，從輕井澤車站步行要30分鐘，計程車大約5-6分鐘，早餐簡單好吃
Pros:

服務台接代人員很棒，很耐心的講解，還有雨傘支援

2026-08-25 • via Nuitee
M
Mihoko • couple • jp
8
平安
Pros:

ロケーションと設備

Cons:

窓の景色が見えない部屋があるところ

2026-08-23 • via Nuitee
M
Marie • family_with_children • jp
10
2026-08-22 • via Nuitee
家瑜 • couple • tw
9
2026-08-22 • via Nuitee
逸然 • family_with_children • jp
10
期待以上です
Pros:

ロケーションがとても良い、旧軽井沢銀座通りの散策にも便利でした。館内がお店のエリアとつながっている造りも面白かったです。

Cons:

ベッド周辺に段差があり、床と同系色で非常に気づきにくいです。つまずき、転倒の危険を感じました。何か安全対策があると安心です。

2026-08-18 • via Nuitee
Y
yuma • solo_traveller • jp
7
Pros:

フロントの女性のスタッフがとても感じが良い。
外国の方達でしたが、きちんと日本語でスムーズに会話が出来るし何より笑顔が本当に素敵でした！

Cons:

部屋のドアがきちんと最後まで閉まりにくい。

2026-08-17 • via Nuitee
シュガー1 • family_with_children • jp
9
Pros:

barが空いていてよかった。ロビーがくつろげた。

2026-08-16 • via Nuitee