Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Minor complaints about room amenities

Categories

Cleanliness
10
Rooms were comfortable and clean.
Service
10
Staff were extremely nice and provided excellent service.
Location
10
Perfectly located near Old Karuizawa Ginza Street.
Room Quality
10
Spacious rooms suitable for families with comfortable beds.
Amenities
10
Good amenities including a cozy bar, restaurant partnerships, and free parking.
Value for Money
10
Affordably priced with great services and comfortable stay.
Food and Beverage
10
Breakfast is delicious and highly recommended.
Overall Experience
10
Overall stay was wonderful with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:06

Property Description

Luxurious Amenities and Services
HOTEL KARUIZAWA CROSS boasts a garden, shared lounge, and a restaurant with a bar. Guests can enjoy free WiFi, a ski pass sales point, and a concierge service during their stay.

Comfortable and Well-Equipped Rooms
The air-conditioned rooms at the hotel are equipped with essential amenities such as a desk, kettle, fridge, safety deposit box, and a flat-screen TV. Guests can also relax in rooms featuring a terrace with stunning city views.

Exciting Outdoor Activities
Located in Karuizawa, guests at HOTEL KARUIZAWA CROSS can indulge in a variety of outdoor activities including hiking, skiing, and cycling. For a memorable stay filled with adventure, book your accommodation now at this 3-star hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

10
Based on 1932 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
K
Karina • couple • za
9
2026-06-02 • via Nuitee
J
Justin • solo_traveller • sg
9
Pros:

Staff were helpful and spoke English.
Room was clean with good amenities
Easy access to food options when lazy to drive out

Cons:

It was a little bit of work figuring out where to park to unload our bags.

Detailed descriptions or guides posted closer to date might be helpful

2026-06-01 • via Nuitee
Z
Zvika • solo_traveller • il
10
2026-06-01 • via Nuitee
E
EIJI • family_with_children • jp
9
2026-06-01 • via Nuitee
馬場 • extended_group • jp
10
2026-05-27 • via Nuitee
Y
YUKARI • family_with_children • jp
10
軽井沢最高！
Pros:

子どもたちがベッドにとても喜んでました。ハシゴ登ってはしゃいでいました。家族でも友達同士でも快適に泊まれる部屋でした。

Cons:

特にありません。

2026-05-26 • via Nuitee
R
ronit • couple • il
10
מקום טוב ללילה ליד האווטלט
Pros:

חדר גדול מיקום טוב חניה בחינם וצוות אדיב

2026-05-26 • via Nuitee
T
Tomoe • couple • jp
10
サイコーの宿泊施設です。
Pros:

デザインが素晴らしく、回廊式の様々な動線も快適。過去で１番良いホテルだったと思います。部屋も各部屋が離れたコテージ風で内装デザインも申し分無し。スタッフの方は外国の方で、笑顔も可愛く誠実な対応でした。

Cons:

たった一つ残念だったのは湯船が無かったこと。

2026-05-25 • via Nuitee
W
Wei Tho • extended_group • sg
9
A comfortable stay at a conveniently located hotel!
Pros:

Breakfast was good. Staff members were friendly and helpful. Room was quite spacious with a big bathroom. Location was excellent, with the Ginza shopping street just a few steps away. There were many eateries near the accommodation too.

Cons:

Nothing I can think of.

2026-05-25 • via Nuitee
K
Klay • couple • au
10
Great base from which to explore Karuizawa. Stylish, convenient and comfortable.
Pros:

Spacious room and bathroom, very comfortable and big beds, super friendly staff and eco conscious business.

2026-05-24 • via Nuitee
F
FUMIKA • solo_traveller • jp
6
おしゃれで落ち着く
Pros:

立地がいいのでアクセスしやすくお店もたくさんあるのでよかった。

Cons:

部屋はおしゃれでシンプルなのは良かったか、ホコリや加湿器の汚れが気になった。

2026-05-18 • via Nuitee
G
Grace • extended_group • jp
10
2026-05-18 • via Nuitee
M
masao • solo_traveller • jp
8
Pros:

従業員の接待が良かった

Cons:

部屋に浴槽が無くシャワーしかなかった

2026-05-17 • via Nuitee
E
Erin • family_with_children • us
10
We would return!
Pros:

The property had good amenities and was quiet. The room was clean and spacious. My kids loved the bunk beds, which were very comfortable.

Cons:

Nothing

2026-05-17 • via Nuitee
E
Elodie • couple • jp
9
2026-05-17 • via Nuitee
K
Keiko • couple • jp
9
2026-05-15 • via Nuitee
K
Kai Kin Eric • extended_group • hk
9
2026-05-15 • via Nuitee
C
CHILUNG • family_with_children • tw
10
2026-05-14 • via Nuitee
K
Kimo & Jo • couple • us
9
Would stay here again!!
Pros:

Loved our room and the location was perfect! Staff was very friendly and helpful. Lobby and bar area was spectacular!

Cons:

nothing

2026-05-14 • via Nuitee
A
Andree • solo_traveller • id
10
Pros:

Everything

2026-05-14 • via Nuitee