Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Minor complaints about room amenities

Categories

Cleanliness
10
Rooms were comfortable and clean.
Service
10
Staff were extremely nice and provided excellent service.
Location
10
Perfectly located near Old Karuizawa Ginza Street.
Room Quality
10
Spacious rooms suitable for families with comfortable beds.
Amenities
10
Good amenities including a cozy bar, restaurant partnerships, and free parking.
Value for Money
10
Affordably priced with great services and comfortable stay.
Food and Beverage
10
Breakfast is delicious and highly recommended.
Overall Experience
10
Overall stay was wonderful with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:06

Property Description

Luxurious Amenities and Services
HOTEL KARUIZAWA CROSS boasts a garden, shared lounge, and a restaurant with a bar. Guests can enjoy free WiFi, a ski pass sales point, and a concierge service during their stay.

Comfortable and Well-Equipped Rooms
The air-conditioned rooms at the hotel are equipped with essential amenities such as a desk, kettle, fridge, safety deposit box, and a flat-screen TV. Guests can also relax in rooms featuring a terrace with stunning city views.

Exciting Outdoor Activities
Located in Karuizawa, guests at HOTEL KARUIZAWA CROSS can indulge in a variety of outdoor activities including hiking, skiing, and cycling. For a memorable stay filled with adventure, book your accommodation now at this 3-star hotel.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

10
Based on 1819 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
K
Kylie • couple • au
10
A wonderful stay in a gorgeous boutique hotel. Loved the town too. Will be back.
Pros:

We loved our stay here. The staff were lovely and the bar area lovely in Winter with a fireplace. The rooms were huge and bathroom nice. The location was good too. Would stay again for sure.

Cons:

Nothing

2026-03-19 • via Nuitee
T
Thadeus • couple • fr
6
Good location but not much else.
Pros:

Location is good.

Cons:

Very odd layout hotel, not at all what the pictures show. Rooms are all outside. Felt more like dorms. Breakfast was not great so we opted out.

2026-03-19 • via Nuitee
A
Amy • extended_group • gb
8
Comfortable stay in a prime location
Pros:

It was spacious and the location was great. Lots of shops and restaurants. We were lucky to get last minute deal, not sure how affordable it is normally.

2026-03-18 • via Nuitee
Y
Yu Cheng • family_with_children • tw
9
2026-03-17 • via Nuitee
S
SzeWai • couple • hk
7
2026-03-17 • via Nuitee
C
Claudia Denanda • family_with_children • id
10
Best hotel in Karuizawa
Pros:

Location is perfect and staff are very friendly and helpful

2026-03-16 • via Nuitee
T
Ta Hsin • family_with_children • tw
8
Pros:

位置極佳、房間、衛浴寬敞、CP值高

Cons:

整體CP值高。雖然房間區禁止非住宿的人進入，但飯店在商場中，屬於半開放區域，需注意。房間中床墊像通鋪，小孩很喜歡，但如果有嚴重潔癖者需注意。晚上附近無超商，須先買好宵夜。

2026-03-16 • via Nuitee
Y
YU HUI • couple • tw
10
很舒服的飯店
2026-03-14 • via Nuitee
Y
Yu-Chen • extended_group • tw
10
2026-03-12 • via Nuitee
J
Jo • extended_group • jp
9
2026-03-12 • via Nuitee
S
Saowanee • family_with_children • th
10
ห้องกว้าง ทำเลดี ติดถนนช้อปปิ้ง มีร้านอาหารมากมาย คุ้มค่าราคาที่จ่าย
Pros:

ห้องกว้าง มีสิ่งอำนวยความสะดวกครบครัน สามเตียงใหญ่เรียงกัน นอนสบายมาก อาหารเช้าทุกวันอลังการมากค่ะ พัก 3 คืนดีงาม เจอหิมะตกด้วย สวยงามมากๆ

Cons:

-

2026-03-12 • via Nuitee
C
Chia Huan • solo_traveller • tw
8
2026-03-10 • via Nuitee
Y
YOKO • couple • jp
10
2026-03-09 • via Nuitee
K
kazuma • couple • jp
10
2026-03-07 • via Nuitee
K
KaYee Tiffany • family_with_children • au
9
2026-03-06 • via Nuitee
筱薇 • extended_group • tw
8
2026-03-05 • via Nuitee
K
Kylie • couple • au
10
Absolutely loved our stay. Wouid recommend for sure.
Pros:

The hotel was so lovely. Staff were really friendly and helpful. Room was huge and modern and very clean. Location was excellent.

Cons:

Nothing. All great

2026-03-02 • via Nuitee
K
Kumiko • extended_group • jp
10
沢山、良い思い出を作ることができました。
Pros:

娘が怪我をしてしまい湿布が必要となり薬局を探したが見つからず困ってフロントに伝えたところ、親切に対応してくれ、とても助かりました。

Cons:

特にありません。

2026-03-01 • via Nuitee
H
HUITING • family_with_children • tw
10
入住2晚，全家人都睡的很好＇寧靜舒適
Pros:

床很舒適，停車方便

2026-02-27 • via Nuitee
S
Saurabh • family_with_children • in
10
Superb place.
Pros:

The staff was very helpful and friendly. Very spacious and clean rooms. It was a very comfortable stay and they also prepared vegetarian breakfast for us in the morning.

Cons:

Nothing.

2026-02-26 • via Nuitee