The Chillhouse Canggu by BVR Bali Holiday Rentals

Hotels
7.9 (292 reviews)
Jl. Kubu Manyar 22, Br. Pipitan , Canggu , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Villa spacious and well-furnished
Private villa pool and pleasant shared pool experience (when available)
Friendly, helpful and responsive staff (late check-out granted)
Good AC and comfortable rooms
Peaceful, calm atmosphere and lovely garden
Cafe/breakfast with good prices; good coffee
Close to the beach (short bike ride)
Boho decor and pleasant room aesthetics
Cons:
Cleanliness issues: unclean toilets, dirty sheets, insects and holes in mosquito nets
Main pool sometimes under maintenance / amenities inconsistent (no gym on site)
Safety/maintenance concern (reported electrocution from socket) and general ageing of some areas
Long waits for food (breakfast/lunch/dinner) reported
Occasional poor English from staff and lack of night staff/security
Some guests found photos misleading or property not as pictured
Mixed communication on refunds/booking issues

Categories

Cleanliness
5.2
Multiple guests reported cleanliness issues: toilets not clean, dirty sheets, insects (salamanders, flies), holes in mosquito nets and general signs of poor maintenance — overall cleanliness is below average.
Service
8.8
Generally praised staff as friendly, helpful and responsive (late check-out allowed, supportive reception), though some reports note poor English, no night staff/security and slow/no response on refunds; overall service is a strong point despite occasional lapses.
Location
8.5
Location described as well-placed and quiet, a short ride to the beach; some guests found it 'ok' but overall location is a clear positive.
Room Quality
8.3
Rooms and villas were frequently praised (large villas, good AC, pleasant decor, comfortable single rooms), though a few guests described parts as old or dated; overall room quality is good.
Amenities
7.4
Amenities are mixed: private villa pools praised, cafe and breakfast available, but main pool was under maintenance for some guests and advertised facilities (gym) were absent — amenities are adequate but inconsistent.
Value for Money
8.3
Guests mention good prices for cafe/breakfast and generally positive value impressions, though some felt photos were misleading; on balance perceived as good value.
Food and Beverage
7.7
Food and coffee received strong praise in several reviews (tasty, good prices), but there are complaints about long waits for breakfast/lunch/dinner; overall F&B is positive but with service delays.
Overall Experience
9
Majority of reviews describe a calm, relaxing and lovely stay (many 'everything' / 'fantastic' comments), with several enthusiastic recommendations despite some isolated problems; overall experience is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:49

Property Description

Experience Tranquility Among Rice Fields

Luxurious Accommodation: The Chillhouse Canggu offers air-conditioned rooms with minibars and personal safes. Enjoy the unique experience of outdoor bathrooms with a refreshing shower.

Convenient Amenities: Stay connected with free Wi-Fi throughout the property. Let our tour desk help you plan your sightseeing adventures.

Culinary Delights: Indulge in a variety of organic Indonesia, Asian, and Western dishes at our restaurant.

Book now to experience the perfect blend of relaxation and luxury at The Chillhouse Canggu.

Important information:

Guests will be contacted directly by the hotel for payment of the deposit.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 292 reviews
Cleanliness: 5.2
Service: 8.8
Location: 8.5
Room Quality: 8.3
Amenities: 7.4
Value for Money: 8.3
Food and Beverage: 7.7
Overall Experience: 9
R
Rakesh • family_with_children • au
5
Pros:

Good receptionist and kitchen staff
Small secluded basic room

Cons:

1. No tea/coffee or hot water kettle in room
2. Fixed brekky menu and No topup for small coffee. Need to pay for topup. The previous Bali hotel had nicer amenities, cheaper and far superior breakfast. My mistake in selecting this motel
3. Bad towels, last of the line, weather out.
4. No water bottle. Drinking water jug, without lid, placed in toilet area.
5. No customary Balinese welcome drink.
6. Thin walls. Don't ask embarrassing details about my neighbors

2026-11-01 • via Nuitee
J
Jérémy • solo_traveller • fr
7
2026-10-30 • via Nuitee
J
JEAN-JACQUES • family_with_children • re
6
Je ne retournerai pas
Pros:

l'endroit, le calme et l'accueil

Cons:

Hôtel pas entretenu, elle est vieillissante, moisissure, charpente abimés, pas d'eau chaude, eau stagnante dans la salle d'eau. Les piscines sont non entretenu.

2026-10-24 • via Nuitee
J
Juan Miguel • solo_traveller • my
8
2026-10-22 • via Nuitee
S
Silvia • family_with_children • es
7
Pros:

Sitio muy bonito, piscinas limpias y las zonas de jardín muy bonitas.El personal muy amable y el desayuno también muy rico.

Cons:

Nos alojamos en este hotel por las clases de yoga. Pero al llegar nos comentaron que no habían porque estaba reservada la sala para un grupo. A las 7am una clase de entrenamiento funcional dando golpes con pesas y pelotas de muchos kilos, retumbaba todo, ropa de cama y baño limpias pero muy muy deterioradas con manchas y algunas rotas. Fui a ducharme y no había agua, bajé a comentarlo y al rato también se fue la luz. Esto último se ve que era algo de la zona no del hotel.

2026-10-15 • via Nuitee
B
Brenda • solo_traveller • mx
9
De las camas más cómodas donde he dormido , excelente ubicación ✨
Pros:

Muy cómoda la habituación

Cons:

Que al tener buena ubicación hay mucho ruido externo de los bares los fines de semana y una construcción enorme de un proyecto que estan haciendo,

2026-10-12 • via Nuitee
R
rosie • couple • au
10
I could live here m.
Pros:

The detox ration of the villa was so beautiful. Teal tones and wooden floors. It felt homely. It was well air conditioned and it felt quiet even though it was not far from anything. The guest house near by was friendly and they had massage and yoga available .

Cons:

The water was not on when we arrived but they were very quick to fix it.

2026-10-10 • via Nuitee
J
Jana • couple • sk
8
2026-10-09 • via Nuitee
N
Noel • family_with_children • es
10
2026-09-19 • via Nuitee
S
Siok Jen • solo_traveller • my
5
Originally was fun as this near to the beach party area till they extend without asking my permission
Pros:

Location is great , staff is nice but ….

Cons:

I message the property for extension of stay in advance but they didn’t reply to me till when I want to check out , they extended my stay via booking.com without asking me . And they can charge me via booking.com without my consent

2026-09-07 • via Nuitee
M
Matthias • solo_traveller • de
9
2026-08-14 • via Nuitee
S
Sarah • couple • us
10
2026-08-13 • via Nuitee
E
Eshana • extended_group • au
10
Pros:

It was a great experience staying here! The villa is sooo nice and lovely, the pool is perfect. Rooms are great sizes, air conditioning was great! So refreshing after a day out!. Furniture is lovely, had all the appliances we needed. Staff were great, friendly and responsive. The garden around the villa is gorgeous!. Thankyou so much 🙏❤️

Staff also allowed for a late check out, and for us to sit around in the common area due to delayed flight ❤️

Cons:

Wish we could stay longer 🙏

2026-07-01 • via Nuitee
C
Calvin • solo_traveller • au
10
2026-06-22 • via Nuitee
H
Hussen • extended_group • mv
4
Unsatisfied
Pros:

Location was ok and the room concept

Cons:

Been honest this was my least favorite
Toilet wasn’t clean at all as well the toilet mirror is useless
There wasn’t any soap in the bathroom
Main pool was under maintenance which we have no idea

2026-06-19 • via Nuitee
Z
Zuzana • family_with_children • gb
10
Pros:

Everything! We had few rooms booked one was big Villa with 3 rooms and own pool and 2 single rooms all perfect! Villa is huge everything u need is there ! Single rooms perfect comfy enough with outdoors bathroom. Cafe and breakfast in the main building very good prices and 5 min on bike to beach. Staff very helpfull thank you for having us

2026-05-08 • via Nuitee
E
Elisa • solo_traveller • ch
8
Bon hôtel.
Pros:

Bien placé et au calme.

Cons:

Un peu mal entretenu.

2026-05-03 • via Nuitee
J
Jodie • solo_traveller • nl
7
Pros:

De douche had een goede straal en de airco werkte goed. Fijne kamer

Cons:

Lang wachten wanneer ik eten bestelde, ontbijt, lunch, maar ook diner. Dat er salamanders waren buiten in de badkamer en veel vliegen. Er zaten gaten in de klamboe waardoor ik ben lek gestoken. Geen medewerkers of beveiliging in de nacht die je kunnen helpen. Slecht engels sprekende medewerkers. Gehorig op de kamer toen er regen was

2026-05-03 • via Nuitee
J
James • couple • gb
1
Checked in and checked out.
Pros:

The staff were friendly

Cons:

Pictures look nothing like the property.
Old and dated.
Got electrocuted on a plug socket.
Dirty sheets.
States gym no gym on site.
Had no response from the property to refund my booking as we checked in and checked out.

2026-04-23 • via Nuitee
M
Marius • couple • fr
8
2026-04-18 • via Nuitee