The Chillhouse Canggu by BVR Bali Holiday Rentals

Hotels
7.9 (292 reviews)
Jl. Kubu Manyar 22, Br. Pipitan , Canggu , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Villa spacious and well-furnished
Private villa pool and pleasant shared pool experience (when available)
Friendly, helpful and responsive staff (late check-out granted)
Good AC and comfortable rooms
Peaceful, calm atmosphere and lovely garden
Cafe/breakfast with good prices; good coffee
Close to the beach (short bike ride)
Boho decor and pleasant room aesthetics
Cons:
Cleanliness issues: unclean toilets, dirty sheets, insects and holes in mosquito nets
Main pool sometimes under maintenance / amenities inconsistent (no gym on site)
Safety/maintenance concern (reported electrocution from socket) and general ageing of some areas
Long waits for food (breakfast/lunch/dinner) reported
Occasional poor English from staff and lack of night staff/security
Some guests found photos misleading or property not as pictured
Mixed communication on refunds/booking issues

Categories

Cleanliness
5.2
Multiple guests reported cleanliness issues: toilets not clean, dirty sheets, insects (salamanders, flies), holes in mosquito nets and general signs of poor maintenance — overall cleanliness is below average.
Service
8.8
Generally praised staff as friendly, helpful and responsive (late check-out allowed, supportive reception), though some reports note poor English, no night staff/security and slow/no response on refunds; overall service is a strong point despite occasional lapses.
Location
8.5
Location described as well-placed and quiet, a short ride to the beach; some guests found it 'ok' but overall location is a clear positive.
Room Quality
8.3
Rooms and villas were frequently praised (large villas, good AC, pleasant decor, comfortable single rooms), though a few guests described parts as old or dated; overall room quality is good.
Amenities
7.4
Amenities are mixed: private villa pools praised, cafe and breakfast available, but main pool was under maintenance for some guests and advertised facilities (gym) were absent — amenities are adequate but inconsistent.
Value for Money
8.3
Guests mention good prices for cafe/breakfast and generally positive value impressions, though some felt photos were misleading; on balance perceived as good value.
Food and Beverage
7.7
Food and coffee received strong praise in several reviews (tasty, good prices), but there are complaints about long waits for breakfast/lunch/dinner; overall F&B is positive but with service delays.
Overall Experience
9
Majority of reviews describe a calm, relaxing and lovely stay (many 'everything' / 'fantastic' comments), with several enthusiastic recommendations despite some isolated problems; overall experience is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:49

Property Description

Experience Tranquility Among Rice Fields

Luxurious Accommodation: The Chillhouse Canggu offers air-conditioned rooms with minibars and personal safes. Enjoy the unique experience of outdoor bathrooms with a refreshing shower.

Convenient Amenities: Stay connected with free Wi-Fi throughout the property. Let our tour desk help you plan your sightseeing adventures.

Culinary Delights: Indulge in a variety of organic Indonesia, Asian, and Western dishes at our restaurant.

Book now to experience the perfect blend of relaxation and luxury at The Chillhouse Canggu.

Important information:

Guests will be contacted directly by the hotel for payment of the deposit.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 292 reviews
Cleanliness: 5.2
Service: 8.8
Location: 8.5
Room Quality: 8.3
Amenities: 7.4
Value for Money: 8.3
Food and Beverage: 7.7
Overall Experience: 9
N
Noel • family_with_children • es
10
2026-09-19 • via Nuitee
S
Siok Jen • solo_traveller • my
5
Originally was fun as this near to the beach party area till they extend without asking my permission
Pros:

Location is great , staff is nice but ….

Cons:

I message the property for extension of stay in advance but they didn’t reply to me till when I want to check out , they extended my stay via booking.com without asking me . And they can charge me via booking.com without my consent

2026-09-07 • via Nuitee
M
Matthias • solo_traveller • de
9
2026-08-14 • via Nuitee
S
Sarah • couple • us
10
2026-08-13 • via Nuitee
E
Eshana • extended_group • au
10
Pros:

It was a great experience staying here! The villa is sooo nice and lovely, the pool is perfect. Rooms are great sizes, air conditioning was great! So refreshing after a day out!. Furniture is lovely, had all the appliances we needed. Staff were great, friendly and responsive. The garden around the villa is gorgeous!. Thankyou so much 🙏❤️

Staff also allowed for a late check out, and for us to sit around in the common area due to delayed flight ❤️

Cons:

Wish we could stay longer 🙏

2026-07-01 • via Nuitee
C
Calvin • solo_traveller • au
10
2026-06-22 • via Nuitee
H
Hussen • extended_group • mv
4
Unsatisfied
Pros:

Location was ok and the room concept

Cons:

Been honest this was my least favorite
Toilet wasn’t clean at all as well the toilet mirror is useless
There wasn’t any soap in the bathroom
Main pool was under maintenance which we have no idea

2026-06-19 • via Nuitee
Z
Zuzana • family_with_children • gb
10
Pros:

Everything! We had few rooms booked one was big Villa with 3 rooms and own pool and 2 single rooms all perfect! Villa is huge everything u need is there ! Single rooms perfect comfy enough with outdoors bathroom. Cafe and breakfast in the main building very good prices and 5 min on bike to beach. Staff very helpfull thank you for having us

2026-05-08 • via Nuitee
E
Elisa • solo_traveller • ch
8
Bon hôtel.
Pros:

Bien placé et au calme.

Cons:

Un peu mal entretenu.

2026-05-03 • via Nuitee
J
Jodie • solo_traveller • nl
7
Pros:

De douche had een goede straal en de airco werkte goed. Fijne kamer

Cons:

Lang wachten wanneer ik eten bestelde, ontbijt, lunch, maar ook diner. Dat er salamanders waren buiten in de badkamer en veel vliegen. Er zaten gaten in de klamboe waardoor ik ben lek gestoken. Geen medewerkers of beveiliging in de nacht die je kunnen helpen. Slecht engels sprekende medewerkers. Gehorig op de kamer toen er regen was

2026-05-03 • via Nuitee
J
James • couple • gb
1
Checked in and checked out.
Pros:

The staff were friendly

Cons:

Pictures look nothing like the property.
Old and dated.
Got electrocuted on a plug socket.
Dirty sheets.
States gym no gym on site.
Had no response from the property to refund my booking as we checked in and checked out.

2026-04-23 • via Nuitee
M
Marius • couple • fr
8
2026-04-18 • via Nuitee
Y
Yoshito • solo_traveller • ae
7
2026-04-15 • via Nuitee
M
Marie • solo_traveller • gb
10
People fantastic room lovely
Pros:

So chilled and friendly

Cons:

Nothing

2026-04-15 • via Nuitee
E
Eva • solo_traveller • gb
10
Peaceful and relaxing
Pros:

This was a gorgeous place to stay - such a calm and peaceful atmosphere. The staff were so kind and welcoming which really made my time there memorable. The food and coffee were amazing and so was the room with its boho decor! Would definitely visit again!

2026-04-09 • via Nuitee
W
Wesley • solo_traveller • nl
9
Fantastisch
Pros:

Everything

Cons:

Nothing

2026-03-30 • via Nuitee
J
Javier • solo_traveller • es
10
2026-03-27 • via Nuitee
N
Nurulita • couple • nl
6
2026-02-27 • via Nuitee
R
rabia • family_with_children • tr
1
Pros:

Hiç bir şey

Cons:

Odalar çok pis yastıklar çarşaflar yerler banyo her yer kokuyordu ve pisti . İlk verdikleri odada sular akmıyordu . Sonrasında oda değiştirdiler o kadar yoğun bir küf kokusu vardı ki iki gece kaldık ama uyumak çok zordu . Kahvaltı dahil olduğu halde konaklamaya kabul etmediler ücret ödedik . Havuz küçücüktü . Bir daha gelmem diyebilirim

2026-01-23 • via Nuitee
M
Marco • extended_group • de
6
Pros:

Der Pool und das Essen waren super. Die Massage die man dazu buchen konnte war auch gut. Das Design des Hotels ist auch sehr schön gemacht.

Cons:

Durch das Outdoor-Badezimmer kamen einige Frösche und Gekkos rein, die in der Nacht häufig Schlaf raubten. Die Mückennetze hatten einige Löcher und waren für getrennte Betten ein kleines Bisschen zu klein. Die Türen bzw Fenster waren nicht vollständig schließbar, sodass Mücken in das Zimmer kamen.

2025-11-18 • via Nuitee