EM Royalle Hotel & Beach Resort

Hotels
Taboc , San Juan , ph

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Pool
Access to beach
Cons:
Poor customer service
Inadequate room facilities

Categories

Cleanliness
5.98
There are issues with overall room condition impacting cleanliness.
Service
6.45
Customer assistance is bad, with inadequate response to complaints.
Location
7.49
The access to beach is a plus, though other aspects were not mentioned.
Room Quality
5.94
Air conditioning struggles to cover the whole room and furniture is insufficient for larger groups.
Amenities
7.47
Positive aspect highlighted by the presence of a pool.
Value for Money
6.43
Considering issues, the feeling of value for money is somewhat diminished.
Food and Beverage
6.58
'Standard quality for this hotel tier' as no specific details are provided.
Overall Experience
6.45
Overall experience reflects mixed feelings primarily due to service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:31

Property Description

Luxurious Accommodation
EM Royalle Hotel & Beach Resort, nestled in San Juan, is a haven just 400 metres from Taboc Beach. The hotel boasts an outdoor pool, free private parking, a lush garden, and a charming terrace for guests to unwind.

Dining and Entertainment
Within close proximity to San Juan Beach, our hotel offers a delightful dining experience at the on-site restaurant and bar. Indulge in delectable meals and refreshing drinks while enjoying the serene beach atmosphere.

Convenience and Connectivity
With a 24-hour front desk, airport transfers, room service, and complimentary WiFi, EM Royalle ensures a seamless and enjoyable stay for all guests. Book now to experience luxury and relaxation at its finest.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

Cleanliness: 5.98
Service: 6.45
Location: 7.49
Room Quality: 5.94
Amenities: 7.47
Value for Money: 6.43
Food and Beverage: 6.58
Overall Experience: 6.45
D
Don Cabigao • solo_traveller • ph
10
Pros:

The staff were nice, location was nice and peaceful,

Cons:

None

2026-06-14 • via Nuitee
G
Glazel Ann • family_with_children • us
8
2026-04-27 • via Nuitee
J
Jercy • extended_group • ph
8
very good will stay here again
Pros:

it’s pet friendly and has a pool. also beachfront

Cons:

none

2026-04-27 • via Nuitee
I
Inah Ericka • extended_group • ph
2
Pros:

Too many hidden charges, even if you’re paying using card payments, there is additional charge

Cons:

Hidden charges that wasn’t mentioned upon booking

2026-04-11 • via Nuitee
D
Dolly • solo_traveller • ph
10
2026-04-03 • via Nuitee
L
Leilani • family_with_children • us
5
Pros:

Close to shopping and restaurants.

Cons:

No kitchen or dining room open. Hidden cost everywhere including for ice. No instructions on the internet access or minimal food items for choice. Refrigerator not functioning properly.

2026-02-10 • via Nuitee
A
Anariza • family_with_children • us
4
2025-12-28 • via Nuitee
I
IBUNA • family_with_children • ph
6
For improvement
Pros:

The pool and the access to beach

Cons:

Aircon in the room cant cover the whole room, its not strategically located. If the room is up to 6 pax, chairs and tables or luggage storage is not for 6 pax.

Customer assistance is bad. No confirmation prior to the booked date, and despite the contact nr provided by booking.com, I only contacted it 1x, despite calling nth time. Receptionist said will get back to me, but i never got feedback. Upon arrival, i told the receptionists. Apparently, they were not moved or took seriously my complaint.

2025-12-27 • via Nuitee
M
Mary Ann • extended_group • sa
6
2025-07-28 • via Nuitee
D
Diana • group • ph
4
Very disappointing
Pros:

Just the beach front

Cons:

The other charges and no bfast included

2025-06-08 • via Nuitee
G
Ghaly • family with young children • sa
1
Not value for money at any chance
Pros:

The hotel location is beach front with amazing swimming pool, other than that it is all bad starting from the room to food to service.

Cons:

The room has a bad smell and the AC isn't cooling, also no telephone inside the room so if you need any assistance you have to go down to the reception to ask whatever you want. the restaurant's food is cold or like frozen and they just cooked so it became hard. The service isn't a hotel type service, you would ask something and you will never get it unless you keep following 3 to 4 times.

2025-06-07 • via Nuitee
A
Angeles • family with young children • ph
7
Good
2025-05-26 • via Nuitee
L
Leila R
10
Pricey !
Pros:

I booked this for my daughter and they loved going back in here on their anniversary

2025-05-26 • via Nuitee
S
Sumampong • group • ph
1
Bad
Pros:

bookings.com

Cons:

the room smells like a piss.
it is not a hotel worthy, its more like a motel with a pool

2025-05-01 • via Nuitee
K
Kamille • family with young children • ph
5
Nothing special on this resort. Will not come back,
Pros:

Actually, I have nothing to look back on the resort. Our stay on the resort itself didn’t satisfy us.

Cons:

The room rate is too expensive for the room we got. Imagine, 13k per night is equivalent to a very nice hotel in Manila that would give you 5-star service, but this resort won’t satisfy you ineverytuing. Big disappoinment

2025-04-19 • via Nuitee
G
Gerry • family
8
Pros:

Property was well layout. Pool is shaded by main bldg till late morning and beach has easy access.

2025-04-15 • via Nuitee
J
Joemar • with friends • ph
8
Great hotel
Pros:

Awesome

2025-04-10 • via Nuitee
L
Liza • family with young children • ph
6
Overall our stay is okey given that the location, the staffs, foods and facilities are superb.
Pros:

The staffs are okey and the food also. The pool, the location and also the place

Cons:

The AC is not working well and it hot during the stay. Although the maintence had tried their best to fix the AC it is still a bit warm. Good that they had provided us with 2 fans. Suggest to have the AC a regular check up to avoid hazzle when the guest are already there. The toilet is ponding as well.

2025-04-06 • via Nuitee
D
Danielle • partner
6
Pros:

It was good but not great, the property was well kept and the rooms had running hot water but the room was very hot and the mattress was very thin

2025-02-20 • via Nuitee
R
Rommel • family with young children • ph
7
Good
2025-02-05 • via Nuitee