Quality Inn Ocoee - Cleveland East

Hotels
•
Choice Hotels International
8.1 (121 reviews)
120 Whitewater Dr, Ocoee, Tennessee, 37361 , Ocoee , US

Pets allowed

Facilities

Fitness facilities
Free breakfast
Express check-out
Express check-in
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Free self parking
Free continental breakfast
Banquet hall
See all facilities

Review Highlights

Pros:
Helpful, friendly staff
Convenient location near attractions
Reasonable/fair price
Some guests found rooms comfortable and slept well
Cons:
Cleanliness issues: dirty towels, stains, mildew and dust/bugs reported
Room maintenance problems: sagging mattresses, noisy/ineffective AC, odors
Broken or limited amenities: juice/ice machines, minimal breakfast, no elevator
Food quality complaints: stale items and poor coffee/juice

Categories

Cleanliness
6.7
Multiple reviews call the property filthy or note dirty towels, stained linens, mildew smells and dust/bugs in rooms — cleanliness is a clear area of concern.
Service
9.5
Staff repeatedly described as helpful, friendly and pleasant; a few operational issues (no staffed front desk at times) noted but overall service was praised.
Location
9.5
Frequently described as convenient and close to attractions and excursion points; location is a consistent positive across reviews.
Room Quality
6.6
Several guests reported problems: noisy or ineffective AC, sagging or uncomfortable mattresses, stains, cracked tub surround and fridge/microwave odors — room quality is mixed-to-poor.
Amenities
6.7
Repeated reports of broken or limited amenities (juice machine, ice machine, minimal breakfast, no elevator, non-working lobby AC) indicate below-par amenity reliability.
Value for Money
9.5
Guests frequently called the price fair and said the hotel served their needs; despite facility issues, many felt the location and price offered reasonable value.
Food and Beverage
6.8
Breakfast repeatedly criticized: limited selection, broken juice machine, stale items and poor-quality offerings; beverage quality (coffee, juice) frequently noted as substandard.
Overall Experience
9.5
Mixed reports overall: helpful staff and strong location often offset cleanliness/amenity shortcomings for many guests, resulting in generally positive stays for those prioritizing convenience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Outstanding Amenities and Features
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a banquet hall.

Convenient Services
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Delightful Dining Options
A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.

Stay at Quality Inn, located in Ocoee, for a rural retreat close to High Country Adventures and Ocoee River. Book now for a memorable stay!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

8.1
Based on 121 reviews
Cleanliness: 6.7
Service: 9.5
Location: 9.5
Room Quality: 6.6
Amenities: 6.7
Value for Money: 9.5
Food and Beverage: 6.8
Overall Experience: 9.5
F
Frank
8
Pros:

Unexpectedly convenient property near attractions with helpful staff and comfortable rooms.

2025-10-13 • via Nuitee
R
Regina
10
Pros:

If you are looking for a nice quiet place for the night. Thus fits the bill.

2025-10-10 • via Nuitee
W
william
10
Always a great stay
Pros:

Always clean and comfy!

2025-09-22 • via Nuitee
S
Stan
4
Keep driving and find some place better
Pros:

I travel 40+ days a year and the hotels.com ratings rarely fails me if I choose an 8+ rating, this time was a fail! We get to the room and the AC is shut off and it’s about 85 in the room (it took almost 3 hrs to start to cool off. Several towels had visible stains you could see while they were hanging up. Water pressure was poor. The mattress was sagging in the middle and uncomfortable for 2 people to sleep in. Breakfast ends at 9am on the weekend, should have stayed in bed. The juice machine was broken and no juice available, the muffins were stale and I’m fairly certain they watered down the premade waffle mix it wasn’t even edible. The hotel has no elevator fyi.

2025-09-01 • via Nuitee
M
Mary Anne • family
2
Pros:

Sadly, this was the only hotel in the area. It was filthy. Dirty towels and bedding. Dust and bugs in room. Refrigerator smelled.The breakfast was limited. Juice machine broken. No AC in lobby. AC in room loud and barely functional. Outside door that was supposed to be locked at all times did not lock. Ice machine down. Pleasant staff. Terrible facility.

2025-08-24 • via Nuitee
K
Kathryn
6
Nothing fancy but slept well
Pros:

Air was out in lobby so fans everywhere. Also air seemed to be out in the upstairs hallway as well. Juice machine was out at breakfast bar. The breakfast bar was small but had variety. Not frequently monitored or cleaned. Bedroom was clean and bed was very comfortable. Had trouble with the tv working on more than one occasion. Bathroom shower and sink water got to boiling temperature at full hot setting. Seems dangerous but we were okay.

2025-08-03 • via Nuitee
M
Mike
10
Pros:

A plus

2025-07-28 • via Nuitee
W
William • family
10
Pros:

The rooms were clean. The staff was friendly. Convenient and fair price. We enjoyed our stay.

2025-07-23 • via Nuitee
J
Jeffrey • partner
8
Pros:

Easy access to a great bar b a place .

2025-07-20 • via Nuitee
M
Michael
8
Average
Pros:

It served our purpose. I would say the building is older and there was a stain on the chair in our room. The conditioner bottle was empty in the shower. The bed was okay but not real comfortable. The air conditioner in the lobby wasn't working and the continental breakfast was very minimal. On a good note, the lady who checked us in was wonderful and very helpful. Recommended a great place for dinner. We were in the area to ride the Hiawasee Train which was a great experince.

2025-07-18 • via Nuitee
B
Brandy • family
6
Pros:

We liked the location of this hotel to everything we needed. It was close to the excursion we were in town for. Our room had a mildew smell, the juice machine was broke at breakfast, and the coffee didn't taste much like coffee. The staff was excellent to us and it was a nice quiet stay. Thank you.

2025-07-14 • via Nuitee
L
Laura
8
Pros:

Everything in the room functioned fine. Property inside and outside appeared aged.

2025-07-13 • via Nuitee
B
Brenda • family
6
Pros:

Beds were rather hard, limited breakfast options, no elevator.
Ok place to stay for 1 night. Not sure I would stay here again

2025-06-11 • via Nuitee
A
Amy
6
Pros:

The conditioner shampoo and the shower was empty. The room above us had somebody stomping across it till midnight and then they started again at 5 AM. There was nobody at the front desk to speak to. There was just a sign with a number on it to call. The breakfast was packaged foods only.

2025-05-22 • via Nuitee
F
Frank • partner
10
Pros:

Convenience and clean.

2025-05-20 • via Nuitee
T
Tracy
4
Nah
Pros:

Beds were very uncomfortable. The refrigerator hummed all night. The tub surround was cracked. The refrigerater smelled like bbq and the microwave smelled like green onions. The shower pressure and regulation was good.

2025-05-16 • via Nuitee
B
Brian
10
Pros:

Nice place near Ocoee

2025-05-05 • via Nuitee
M
Miranda • family
10
Pros:

Great property 😃

2025-05-04 • via Nuitee
W
WADE • partner
8
Pros:

Nice location.

2025-04-29 • via Nuitee
M
Mark
2
Pros:

They lied and told me i booked 2 rooms through Orbitz when i only booked one. He said he would only charge me for one but i found out he charged me for 2. Straight up lying thives.

2025-04-24 • via Nuitee