Marriott Tacoma Downtown

Very clean new hotel. Near downtown.

I'll make this quick. Marriott used to be a higher end hotel. This location has done a fairly recent remodel but is lacking in many areas. People - approached the check in desk and literally had the employee stare at me for at least 10 seconds, no hello, how are you, can I help you. Downhill from there. This Marriott does not have valet parking (used to be standard at Marriott's) and the guy who checked me in didn't provide any details on where the lot was, how to re-enter the hotel, nothing. Made a request that maintenance had to address and when they showed up to my room they tried to fix something that I didn't ask for. The guy (who checked me in) that I spoke to about the maintenance issue did not listen to the problem. More personnel issues, housekepping did a less than average job. Then had an encounter with an extremely rude employee in the bar/restaurant area that resulted in me leaving the property to eat and watch the soccer game at another location. Very poor awareness of how to treat guest.

I left a message for the manager to call me and I never received a call. I am sure he will respond here and make a very verbose apology and invite me to call him to make things right. At least this is what every other Marriott manager has done with poor reviews in the past. over the last six years I have found that Marriott is not the least bit interested in righting the wrongs they commit and I am tired of paying a premium and receiving budget level service and ammenities.

Open to suggestions for the best hotel to switch to.

Staff so friendly and helpful.

Staff was nice, rooms were clean, bed very comfortable.

The room was clean and spacious, and the beds were very comfortable. The staff was friendly. We loved the breakfast, especially the pancakes! Would definitely stay there again!

The location was convenient

Location.

The breakfast was not particularly impressive; it could have been much better with a wider variety of options.

The hotel is next to University of Washington, Tacoma and very centrally located, which is why we chose it. We were left scratching our heads though that the light rail ran right by the property, but didn't stop there.

Check-in was unremarkable, until we got to our very small room. We booked a King bed with M level access and had asked about our Lifetime Gold upgrade and the front desk said, "I can't see what you booked, so I can't tell if you've already been upgraded." These were paid rooms, booked on our Marriott branded Ritz Carlton credit card.

When I pulled up our emailed confirmation, it showed what we booked, which I screenshotted, and my husband went back downstairs to ask for a larger room. The woman it the front desk literally said something to the effect of "gold status doesn't really get you anything." I then screenshotted the benefits which is supposed to include "a room upgrade for the entire length of your stay."

Finally the woman checked with her manager and we were given a larger room. Oy vey.

I hate it when a property makes you fight for your benefits. They should be offered upon check-in. We never have this issue with Hyatt.

We were told the Club M lounge served breakfast until 10:30am and I overheard a guest checking in who was told the same. The woman at the breakfast bar was clearing when we arrived at 9:55 and she told us the breakfast actually ends at 10am. A new change I'm guessing since the messaging wasn't consistent with what the front desk told us. Another example of an erosion of benefits for loyalty programs run by Marriott.

The one nice thing that happened was that we did NOT opt out of housekeeping and when we complained that housekeeping hadn't come once during our 3 night stay, we were told we'd be gifted 20k points, a nice gesture. I haven't checked to see if the points were deposited.

Otherwise the hotel was clean if a bit antiseptic feeling. It's a large property that I suspect is used mainly for conventions. The service in the restaurant was very good, but again there were issues. The wine list was sorely outdated and many of the wines were not available. The only sparkling for purchase was LaMarca Prosecco. No champagne as shown on the wine list and many of the reds were also unavailable. No wine key in the room or wine glasses, or slippers. Everything had to be requested.

Great location, spacious rooms. Super friendly staff, bar/restaurant open late and has good food and makes great drinks.

Really clean

Beautiful, comfortable, quiet & very friendly staff

Very clean