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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Outdoor furniture
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Fire extinguishers
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Smoke alarms
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24-hour security
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Golfing on site
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Concerts/live shows
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Japanese garden
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Covered parking
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Golf cart
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Fishing nearby
Review Highlights
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Property Description
Victorian Charm and Modern Comforts
Step back in time:
Experience the elegance of the Victorian era with lovingly restored features at The Inglewood Palm Hotel.
Modern amenities:
Enjoy the blend of history and convenience with a range of modern comforts for a comfortable stay.
Family-run hospitality:
Experience a level of service and attention to detail rarely found elsewhere, making your stay truly memorable.
Ready to experience the perfect blend of history and modern comfort? Book your stay at The Inglewood Palm Hotel now!
The hotel does not allow dogs except service dogs and the hotel is not really suitable for children under the age of 16. please note: Upon booking the full amount will be deducted from your credit card.
Booking Fee: This amount is charged to cover the cost of services like 24/7 customer support, technology tools, and guest promotions. The booking fee is charged upon confirmation of booking.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
Nothing
Hotel wasn’t open on arrival!
Nothing the hotel was closed and booking.com still took my money and then offered me a £5 refund
Hotel was closed and booking.com still took my
Money and then offered me a £5 refund
Nothing the place was shut, what a rip off, I can not belive it is on the Web site....
Read above.....
Clearly this will be a small claims court settlement would never use booking. Com again
Nothing
The hotel closed down 3 month ago. There was a telephone number on the door and he said it was booking fault. I have contacted booking customer service but they have not replied yet!
Hotel doesnt exist anymore take it off booking.com!
It was closed had too find another hotel
We turned up at 10pm and were told that the hotel had been closed for 3 months. No one contacted us before hand to say this and we even messaged them to say we would be arriving later that expected and no one responded until 2/3 days later saying they've updated my arrival time?... It's run by a large company and you can only contact call centres. They take ages to respond to messages. They gave me a refund but no compensation
Nothing, there was noone there, we couldn't get in and it looked abandoned
We tried the phone numbers on the door and noone answered. We rang the number on the booking and got the run around. An hour later they emailed us to say they couldn't accommodate us!
Turned up to be told it was closed I'm homeless already and u taken my hard earned money
Turned up to be told it was closed I'm homeless already and u taken my hard earned money
The property was closed and derelict - apparently closed for refurbishment. Was still taking bookings while I was stood outside trying to talk to someone, it's been closed for at least a month.
Staff member I spoke to on help line could not do anything except say it was closed and there was nothing he could do and there were lots of people complaining.
Nothing
Owner was rood on the phone, I was told to call booking and get a refund... Simple!!!!!!
The palm tree in the car park
Made a booking, arrived to a locked up in darkness hotel, no one present, no answer from contact number.. waited 2hrs to finally be told they were closed.. a wasted journey and no refund or solution.. looked dirty and cheap
Nothing
I am disappointed to find I had to wait 15 minutes outside the property. Nobody was at reception another likely guest let me in and also waited. I phoned the management group and was told to wait another 15 -20 minutes while my associates were not very happy at all. I noticed a plate of discarded food on a side bar, and at that point I was told that my reservation was cancelled due to building works which wasn’t (obviously) being done
Location is great
No staff to check-in, called the number shown in the reception which went straight to answer phone. Called OYO help line and given two numbers to contact (both were invalid) and told they would expedite to senior management and call me back, they didn't.
We finally found someone after 40 minutes at the sister hotel the Sherwood across the road. Manager informed us that the Inglewood was closed and locked up because the heating system had failed 3 hours earlier. They never bothered to inform guests about the closure. I told the manager that we had already been in the hotel reception, when I was told "I am the manager and I know everything" and that the hotel was definitely locked up.
Given ultimatum to either cancel booking and go back home or accept room without heating or hot water, we decided to take the room as we had travelled 3 hours to get there. Since it was new years Eve it was unlikely we could find another hotel at short notice so we accepted the cold room. There were no rooms available at the Sherwood.
Walked back to the Inglewood hotel with the Sherwood manager, where he realised the hotel door was open. So much for knowing everything.
At 9.30pm the room light exploded when using the bedside switches, taking out the lighting circuit to the room and bathroom. Don't know if it was a catastrophic bulb failure or a wiring issue.
I tried to find a member of staff but nobody was on site. As it was unsafe to stay in the room in the dark, plus the fact that our daughter has balance issues, we decided to leave and left our key at the Sherwood with their helpful night Porter. Arrived home at 12.30am. New Years Eve completely ruined.
To cap it all, they have refused to refund my room costs.
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