Heart Rock Village

Hotels
•
Independent
9.8 (5 reviews)
Higashimachi Chichijima, Ogasawara, Tokyo, 100-2101 , Ogasawara , JP
81-4998-23317

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Facilities

Free WiFi
Concierge service
Wheelchair accessible
Front desk (limited hours)
Smoke-free property
Free ferry terminal shuttle
Free self parking
Upper floors accessible by stairs only
Well-lit path to entrance
Stair-free path to entrance

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 11:34

Property Description

Convenient Amenities
Stay connected with complimentary wireless internet access and enjoy concierge services.

Dining Options
Indulge in a meal at the restaurant or opt for room service during limited hours.

Featured Amenities
Take advantage of dry cleaning/laundry services, laundry facilities, and a complimentary ferry terminal shuttle.

Book your stay at Heart Rock Village in Ogasawara and experience the convenience of our amenities and services.

Important information:

  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 09:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

9.8
Based on 5 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
H
HOSHIYAMA
8
Pros:

港から近く、テラスのついた部屋（デラックスルームを利用）は広々としていて快適でした。
朝晩とも、島の食材を活用した料理が良いです。

2025-02-08 • via Nuitee
V
Verified traveler
10
島を楽しめるホテル
Pros:

観光や買い物などの立地がとても良いです。食事をする場所が大きな木の下でとても良い雰囲気です。部屋の備品も過剰なサービスがなく気持ちいいです。

2024-02-15 • via Nuitee
H
HINANO • family
10
Pros:

施設のスタップの方がとても丁寧で、毎日の食事では小笠原の食材が使われており、とても美味しかったです。
当施設で開催しているツアーに申し込みしていたことによって、より過ごしやすかったです。
ありがとうございました。

2022-03-03 • via Nuitee
V
Verified traveler • self
10
Pros:

スタッフの皆さんが親切でとても快適に滞在できました。

2021-03-07 • via Nuitee
V
Verified traveler • self
10
Pros:

スタッフがフレンドリーでとてもいいと思います。居心地が良いです。

2021-03-04 • via Nuitee