The Mermaid & The Alligator

Hotels
9.5 (276 reviews)
729 Truman Avenue , Key West , us

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Fax/photocopying
Hot tub/Jacuzzi
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Board games/puzzles
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Beautiful rooms
Delicious breakfast
Cons:
Uncomfortable bed
Dirty bathtub
Low water pressure
Missing TV and microwave

Categories

Cleanliness
8.6
Some complaints about dirty bathtub and overall cleanliness mentioned.
Service
10
The service was described as friendly and helpful, with excellent attention from the host.
Location
9.57
Great location noted in multiple reviews, with easy access to attractions.
Room Quality
9.61
Rooms were frequently described as beautiful and comfortable.
Amenities
9.06
Some missing amenities like TV and pool were mentioned, but overall quality acknowledged.
Value for Money
9.59
Guests highlighted good experiences justifying the price.
Food and Beverage
9.55
Breakfast was consistently praised for its quality.
Overall Experience
10
Most reviews ended positively with guests eager to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 16:51

Property Description

Luxurious Oasis in the Heart of Key West
Experience ultimate relaxation at The Mermaid & The Alligator. Outdoor Paradise with a pool, garden, and sun terrace. Unwind in the hot tub and enjoy the Concierge Service. Explore nearby attractions like Higgs Beach and the Hemingway Home. Book now for an unforgettable stay at this non-smoking gem in Key West.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Airport code: EYW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.5
Based on 276 reviews
Cleanliness: 8.6
Service: 10
Location: 9.57
Room Quality: 9.61
Amenities: 9.06
Value for Money: 9.59
Food and Beverage: 9.55
Overall Experience: 10
M
Mary • couple • us
10
Pros:

Building is very nice. Third floor room was large and very private. Breakfast was wonderful. Outdoor space was lovely.

Cons:

Nothing

2026-02-09 • via Nuitee
S
Sarah • solo_traveller • us
10
2026-01-30 • via Nuitee
J
john • couple • pt
5
Disappointing having read other reviews
Pros:

Staff were friendly and helpful. Outside space seemed nice but weather prevented us enjoying it, Good location. Building had some nice character.

Cons:

Small room and a small double bed. Wardrobe in bathroom and clothes got damp in there. Room was cold (the weather was unusually cold). No spare blanket in room - apparently there was a small fan heater but we didn't see it and aircon unit didn't warm room.
Breakfast had one warm option - take it or leave it - and continental option was limited. It was cold in the house and we didn't expect to have to have breakfast indoors wearing outdoor jackets

2026-01-30 • via Nuitee
T
Tina • couple • us
10
Our new favorite place in Key West!
Pros:

The hospitality at this property was out of this world!

Cons:

Beautiful historic home with plenty of scenic place to relax.

2026-01-28 • via Nuitee
P
Patricia • couple • us
8
Very nice, would come again
Pros:

Very well decorated, very nice staff, good breakfast, clean, comfortable beds

Cons:

We had top roof room. Palm tree leaves hitting roof need to be trimmed. Scratching roof all night long. No insulation hard to sleep

2026-01-21 • via Nuitee
T
Tiffany • couple • us
10
2026-01-19 • via Nuitee
V
Viktar • solo_traveller • us
10
Pros:

I really loved this hotel. It’s amazing that it’s surrounded by nature and feels like you’re living in the jungle. It’s very beautiful and cozy. The location is perfect, everything is within walking distance! Great breakfast and staff! The rooms are beautiful and comfortable, and the kitchen and living room are wonderful! Also is so quiet! I’ll definitely come back here again!!! Thank you 😍

2026-01-19 • via Nuitee
R
Robert • couple • us
10
2026-01-19 • via Nuitee
D
Daniel Michael • couple • gb
10
2026-01-19 • via Nuitee
C
Christine • extended_group • us
10
Great place to stay with a group of friends.
Pros:

The scenery, the house and location.

Cons:

The rooster that crowed at 4 am - 8 am. Lots of bugs due to the foliage.

2026-01-19 • via Nuitee
P
Paul • couple • gb
7
Although they were minor points , the hotel and location were excellent and close to all the attract
Pros:

The breakfast was very good and the staff were polite and attentive.

Cons:

The room was small and we would have liked our own electric kettle as we had to use the main kitchen at all times for beverages.a

2026-01-18 • via Nuitee
Анна • couple • de
10
2026-01-16 • via Nuitee
T
Tymur • couple • us
10
2026-01-15 • via Nuitee
M
Meier • couple • us
7
Very clean a little bit further of a walk to Duvall Street then we expected and prepared to walk up a lot of stairs to g
Pros:

It was super clean

Cons:

A lot of stairs wasn’t expecting that

2026-01-04 • via Nuitee
S
Susan • couple • us
10
The home was beautifully decorated for Christmas and look forward to returning.
Pros:

Beautiful, lush, well-maintained property. Breakfast was made to order, served in the beautiful patio with fountain. Would definitely return!

Cons:

Although everyone was amazing who worked there, when a customer comes in, the receptionist should not be holding on the phone while talking to us. I didn't know if she was speaking to me, or the person on the other line. Once she hung up, all attention was focused on us, and made such a huge difference! Just a little irk that could have been avoided.

2026-01-03 • via Nuitee
E
Elodie • couple • ch
10
2025-12-28 • via Nuitee
C
Caroline • couple • de
8
2025-12-24 • via Nuitee
M
Marianne • couple • ch
9
2025-12-19 • via Nuitee
I
Isabel • couple • au
10
I will not stay anywhere else
Pros:

Perfect is an understatement. We can’t wait to bring our whole family here. This inn will be our new family tradition. Thank you again.

2025-12-15 • via Nuitee
K
KLECIA • couple • br
10
2025-12-14 • via Nuitee