The Mermaid & The Alligator

Hotels
9.5 (296 reviews)
729 Truman Avenue , Key West , us

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Fax/photocopying
Hot tub/Jacuzzi
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Board games/puzzles
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Beautiful rooms
Delicious breakfast
Cons:
Uncomfortable bed
Dirty bathtub
Low water pressure
Missing TV and microwave

Categories

Cleanliness
8.6
Some complaints about dirty bathtub and overall cleanliness mentioned.
Service
10
The service was described as friendly and helpful, with excellent attention from the host.
Location
9.57
Great location noted in multiple reviews, with easy access to attractions.
Room Quality
9.61
Rooms were frequently described as beautiful and comfortable.
Amenities
9.06
Some missing amenities like TV and pool were mentioned, but overall quality acknowledged.
Value for Money
9.59
Guests highlighted good experiences justifying the price.
Food and Beverage
9.55
Breakfast was consistently praised for its quality.
Overall Experience
10
Most reviews ended positively with guests eager to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 16:51

Property Description

Luxurious Oasis in the Heart of Key West
Experience ultimate relaxation at The Mermaid & The Alligator. Outdoor Paradise with a pool, garden, and sun terrace. Unwind in the hot tub and enjoy the Concierge Service. Explore nearby attractions like Higgs Beach and the Hemingway Home. Book now for an unforgettable stay at this non-smoking gem in Key West.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EYW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.5
Based on 296 reviews
Cleanliness: 8.6
Service: 10
Location: 9.57
Room Quality: 9.61
Amenities: 9.06
Value for Money: 9.59
Food and Beverage: 9.55
Overall Experience: 10
D
Daniel • couple • us
10
Wonderful place!
Pros:

Wonderful room, very nice staff. Bed was super comfortable. Nice gardens.

2026-05-09 • via Nuitee
L
Lars Peter • extended_group • dk
10
2026-05-05 • via Nuitee
D
Dower • solo_traveller • us
7
Pros:

Ambiance, decore and location.

Cons:

Breakfast started too late and was underwhelming.

2026-05-05 • via Nuitee
D
Diane • couple • us
10
Property was like a tropical paradise, the amenities were beautiful, the staff was more than helpful and I would not hes
Pros:

The property is beautiful, exceptionally clean, and well kept up. It is also in a very good location, walkable to most everything.

2026-05-03 • via Nuitee
R
RAMON • couple • us
10
2026-05-02 • via Nuitee
J
Joe • couple • us
10
2026-05-01 • via Nuitee
F
Francis • solo_traveller • us
9
Would come back again.
Pros:

The breakfast was great. The staff was exceptional. Loved the location.

2026-04-05 • via Nuitee
P
Paricia • couple • us
10
Wonderful rooms, great staff and lovely added touches like drinks and snacks available all day.
Pros:

The grounds are lovely with such lush landscaping. We had a balcony surrounded by palm trees that was so relaxing

2026-04-01 • via Nuitee
H
Heidi • couple • us
10
2026-03-29 • via Nuitee
D
Dylan • couple • us
9
Pros:

The location was great and the yard was incredible. The house was beautiful. The room was super cool. Nice hot water and great amenities.

Cons:

The pillows were a little hard.

2026-03-23 • via Nuitee
S
Sujata • couple • us
9
2026-03-15 • via Nuitee
B
Brian • solo_traveller • us
10
We couldn’t have asked for better accommodations
Cons:

While only one night the accommodations were superior. Location was quiet and the B&B had relaxing areas to enjoy. The Tree Bedroom was a treat. An excellent breakfast in the garden capped off the stay.

2026-03-13 • via Nuitee
M
MARTA • couple • us
5
Key West is always fun for a few days.
Pros:

The outdoors natural beauty

Cons:

The property was once beautiful, well maintained and happily welcoming by the owners/innkeepers. Since it was sold to a corporation, it is now run like one.
What they call happy hour consists of cheap wine, 4 slices of cheap cheese, 4 slices of salami and cheap crackers from a dish. A few grapes as well. Truly an embarrassment! The breakfast offered, the same. This is no longer the upscale B&B we are used to visiting.
It’s a real loss!

2026-03-05 • via Nuitee
O
O'Connor • solo_traveller • us
10
Enjoyed rather very pleasant and attractive room and surroundings
Pros:

Beautiful common areas with attractive art, gracious outdoor areas, attractive rooms. Staff friendly and helpful.

Cons:

Most accommodations that provide breakfast start at 7 am or earlier. Breakfast starts here at 8:30. It’s too late. Guests may have to get on the road or start activities.

2026-02-26 • via Nuitee
S
Schultz • couple • us
10
Excellent and relaxing
Pros:

Conveniently located

2026-02-24 • via Nuitee
W
William • couple • us
10
2026-02-23 • via Nuitee
M
Mary • couple • us
10
Pros:

Building is very nice. Third floor room was large and very private. Breakfast was wonderful. Outdoor space was lovely.

Cons:

Nothing

2026-02-09 • via Nuitee
J
john • couple • pt
5
Disappointing having read other reviews
Pros:

Staff were friendly and helpful. Outside space seemed nice but weather prevented us enjoying it, Good location. Building had some nice character.

Cons:

Small room and a small double bed. Wardrobe in bathroom and clothes got damp in there. Room was cold (the weather was unusually cold). No spare blanket in room - apparently there was a small fan heater but we didn't see it and aircon unit didn't warm room.
Breakfast had one warm option - take it or leave it - and continental option was limited. It was cold in the house and we didn't expect to have to have breakfast indoors wearing outdoor jackets

2026-01-30 • via Nuitee
S
Sarah • solo_traveller • us
10
2026-01-30 • via Nuitee
T
Tina • couple • us
10
Our new favorite place in Key West!
Pros:

The hospitality at this property was out of this world!

Cons:

Beautiful historic home with plenty of scenic place to relax.

2026-01-28 • via Nuitee