Best Western Kapurthala

Hotels
•
Best Western
8.4 (5 reviews)
Sultanpur Lodhi Road, Kapurthala, Punjab, 144601 , Kapurthala , IN
011-91-1822501501

listing image 1
Show all photos

Facilities

Elevator
Conference space
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Porter/bellhop
Express check-out
Smoke-free property
Wedding services
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Inexpensive / good value for money
Complimentary breakfast with many options
Courteous and polite staff
Rooms neat and clean
Cozy bedding
Cons:
Not conveniently located for some visitors
Wi‑Fi slow or not working
Hallway smelled and lacked ventilation
Slow in‑room dining / long coffee wait
No slippers provided

Categories

Cleanliness
8
Rooms described as neat and clean with cozy bedding, but guests reported a smelly hallway and poor ventilation, lowering the cleanliness impression slightly.
Service
8.8
Staff widely described as courteous, polite and humble, though in-room dining and coffee service were reported as very slow; overall service is positive but with operational delays.
Location
7
Explicitly noted as 'not conveniently located' for guests' needs, making location a clear weak point.
Room Quality
9
Rooms were praised as neat, clean with cozy bedding; minor missing items (no slippers) noted but overall room comfort is strong.
Amenities
7.6
Complimentary breakfast is a positive amenity, but guests reported slow/poor Wi‑Fi, lack of ventilation in hallways and missing small in-room amenities, reducing the score.
Value for Money
9.6
Multiple comments emphasize that the hotel is inexpensive and offers good value for money; overall value is a clear strength.
Food and Beverage
8.6
Breakfast described as delicious with plenty of options (positive), but in‑room dining and coffee service experienced long delays, producing a mixed but above-average score.
Overall Experience
8.6
Guests generally had a good time and found the stay to be good value despite some service delays, location inconvenience and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Amenities - Indulge in comfort with complimentary wireless internet, 24-hour room service, and a daily buffet breakfast in an Art Deco setting.

Event Space - Host your event in style with a banquet hall, conference space, and 4 meeting rooms totaling 4160 square feet, accompanied by concierge and wedding services.

Elegant Accommodations - Relax in one of 25 uniquely decorated guestrooms featuring fireplaces, memory foam beds, and modern entertainment systems for a cozy stay.

Indulge in a delightful stay at Best Western Kapurthala.

Important information:

  • Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ATQ

Property Policies

  • Pets

    Pets not allowed

  • General

    Gap period enforced between guest stays - 72 hours

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.4
Based on 5 reviews
Cleanliness: 8
Service: 8.8
Location: 7
Room Quality: 9
Amenities: 7.6
Value for Money: 9.6
Food and Beverage: 8.6
Overall Experience: 8.6
S
Surinder
8
Best Western Kapurthala
Pros:

The hotel was what we expected for the price but not conveniently located for the place we were visiting.

2025-03-17 • via Nuitee
C
Christine
10
Pros:

Nice hotel, very inexpensive...with a complimentary breakfast!

2025-03-10 • via Nuitee
M
Mandeep • friends
10
Pros:

We had a great time at Best Western. All the staff was courteous, polite and humble. Room was neat and clean. Bedding was very cozy. Breakfast was delicious with plenty of options. Overall good value for your money.

2025-02-17 • via Nuitee
A
Amarjit • partner
8
Pros:

Wifi not working when it work too slow
Hallway was smelling and not ventilation

2024-08-08 • via Nuitee
D
Dilraj • friends
6
Pros:

Not as expected. No slippers were provided to go to washroom. In room dinong order takes a long time. Coffee I ordered took nearly 45 min. Not as expected.

2022-11-28 • via Nuitee