Monograph Freedom Square

הכל היה מצויין

Firstly, we did not like the fact that we had to carry our bags to our rooms. Secondly, we booked a twin and a king room, with the expectation that 2 people will obviously stay in each room. However, when we went wanted to have breakfast, we were asked that the room is booked only for one person, which was a great disappointment, as this never was the case when we booked other hotels. The bathroom also had a terrible smell, and although fixed, the smell slightly remained in the room.

I would like to express our disappointment with the experience we had during our stay at your hotel, particularly regarding the room allocation, the condition of the rooms, and the handling of our reservations.

When we arrived at the hotel late at night, the reception staff informed us that the largest and most expensive room in the hotel, which we had specifically reserved, was occupied. We had made our reservation a day in advance and had also informed the hotel that we would be arriving late at night. For this reason, we were extremely confused as to why our room was not available upon arrival.

The situation became even more concerning when we were initially assigned a different room, only to discover that the reception staff had mistakenly given us a room that belonged to other guests. Subsequently, a member of the reception team came to inform us that our originally reserved room had become available after all. We found this sequence of events very difficult to understand and were surprised by the lack of coordination and communication between the reception staff. We would appreciate an explanation of how such a series of mistakes could occur, especially considering that our reservation had been confirmed in advance.

In addition to this experience, I had reserved eight rooms together for our guests. Unfortunately, upon arrival, we discovered that the rooms were significantly smaller than we had expected based on the photographs and descriptions presented when making the booking. We had specifically selected and booked larger rooms, so the accommodation provided did not meet our expectations or correspond to what we believed we had reserved. The photographs used to present the rooms online also appear to be misleading, as they do not accurately reflect the rooms we were given.

Furthermore, the overall condition of the rooms was disappointing and clearly requires significant renovation and refurbishment.

المدخل جدا متواضع موكيت الممرات وجدار الممرات الغرف وكذالك موكيت الغرفه كذالك يوجد به بقع وبعض المناشف بالحمام قديمه

banyo kapısı tam kapanmıyordu

Nothing. Very poor services. Pathetic staff. Lost the money by booking this hotel. Both the lifts were not working. Reception was not cooperative. This happened twice during check in and check out. Reception people were very rude. They looks to be frustrated. Poor quality of breakfast. Quite old hotel

On the website, there are supposed to be two operating restaurants in the hotel but to my surprise, there were none.

Teams are not friendly and not supportive
One of the managers when I asked about something, she replied in a very unprofessional manner