InTown Suites Extended Stay Birmingham AL - Hoover

Hotels
6.5 (30 reviews)
1840 Southpark Drive , Birmingham , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Paid WiFi
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking

Review Highlights

Pros:
Comfortable
Cleanliness of the property
Very clean
Cons:
Roaches
Unprofessional staff
Lack of cleaning service
Poor management behavior

Categories

Cleanliness
5.21
Multiple mentions of cleanliness issues including roaches and bacteria.
Service
7.18
Mixed sentiment; staff described as unprofessional, but adequate.
Location
8.22
Not directly mentioned; assumed reasonable for hotel standard.
Room Quality
6.67
Comfortable stay, but issues with cleanliness affected perception.
Amenities
6.7
Basic amenities mentioned, but not enough towels and toilet paper provided.
Value for Money
5.66
Complaints about high price given the issues encountered.
Food and Beverage
6.21
Not mentioned; assumed average for the hotel tier.
Overall Experience
6.18
Overall mixed experience with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 08:42

Property Description

Convenient Location
Located just a short distance from top attractions like Samford University and BJCC, InTown Suites Extended Stay Birmingham AL - Hoover offers a convenient stay in Birmingham.

Comfortable Accommodations
Experience comfort in our air-conditioned rooms equipped with modern amenities such as flat-screen TVs, private bathrooms, and cozy bed linens. Guests will also appreciate the convenience of having a fridge in their room.

Nearby Landmarks
Explore Birmingham's landmarks with ease as the hotel is close to Vulcan Park and Museum, McWane Center, and Birmingham Botanical Gardens. Don't miss out on the rich history at Birmingham Civil Rights Institute nearby.

Ready to experience comfort and convenience in Birmingham? Book your stay at InTown Suites Extended Stay Birmingham AL - Hoover now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and costs USD 2 per 24 hours.

Location

Guest Reviews

6.5
Based on 30 reviews
Cleanliness: 5.21
Service: 7.18
Location: 8.22
Room Quality: 6.67
Amenities: 6.7
Value for Money: 5.66
Food and Beverage: 6.21
Overall Experience: 6.18
G
Guadalupe • couple • us
1
2026-01-19 • via Nuitee
C
Cyril • solo_traveller • us
8
Pros:

Comfortable

Cons:

All they do is make your bed up don't give you any clean towels

2025-11-18 • via Nuitee
P
Pedro • solo_traveller • us
6
2025-11-07 • via Nuitee
A
Angel • family_with_children • us
10
2025-10-21 • via Nuitee
J
Jones • solo_traveller • us
4
I paid to much to come to this facility to deal with roaches and other problems.
Pros:

Cleanliness of the property

Cons:

Roaches, A/C unit freezing and bacteria in the toilet

2025-10-04 • via Nuitee
J
John
4
Pros:

Staff was not friendly or professional. The manager hung up on one of my colleagues that was trying to pay over the phone for additional rooms. No cleaning service for the 10 days that we were there and provide only one roll of toilet paper per week.

2025-09-21 • via Nuitee
S
Smith • solo_traveller • us
1
2025-09-07 • via Nuitee
R
Roshinder
10
Pros:

Very clean

2025-08-20 • via Nuitee
G
Gena
6
The manager is disrespectful
Pros:

Manger is very rude. When I called front desk and asked about my husbands firearm to see policy she instantly started cursing I had to correct her and tell her to not speak to me in that manner as it's unprofessional and she hung up. As I was staying their for a week cops where there every night and I watched the manag

2025-08-18 • via Nuitee
S
Sai Nikhil • solo_traveller • us
10
2025-08-12 • via Nuitee
S
Shane
10
Pros:

Great place to stay clean rooms and friendly staff

2025-07-04 • via Nuitee
B
Brandon • solo traveller • us
8
Very good
2025-06-11 • via Nuitee
S
Samantha • young couple • us
6
Pleasant
Cons:

Not able to get fresh towels or extra blankets.

2025-04-19 • via Nuitee
V
Valerie
10
Pros:

All good

2025-03-15 • via Nuitee
P
Pringle • young couple • us
9
Superb
2025-02-28 • via Nuitee
A
Ava • solo traveller • us
4
Overall, I would say that my experience was pretty neutral for the price.. just don't have very high expectations fo
Pros:

There is just enough space for one person. When showering, the water pressure is pretty good. The dumpster is conveniently placed in case you have to take out your own trash. The cable works just fine, and they have some fire channels. The microwave, stove top, and refrigerator worked super well.

Cons:

For some reason, the toilet flushes very slowly, and the phone that is provided does not actually work... But out of all the things wrong with this place, that was the most livable part. No matter how often i deep cleaned, there would be a few occurrences of roaches. ALSO THE CARPET IS INCREDIBLY DIRTY. The way that the rooms are set up, especially the bathrooms, it's very easy for mildew and mold to form on towels and on the ceiling. My air conditioner didn't work very well, it would keep shutting off, and I would have to manually cut it back on. In the winter times, the doors apparently freeze the key-card sensors on the doors which freezes your door shut. The staff members will help you get the door open, but then they just casually direct you to keep your window open or cracked when you leave so that you can climb into the window of your room as a substitute, which was very inconvenient for me because I'm pretty short.😕Even though I was here for a little more than a month, room service didn't show up as often as they were supposed to (written that they are supposed to show up every 7 days) and I only got room service maybe twice. Good thing I'm self sufficient. The beds are kinda uncomfortable, too, and Whenever room service did come and change my sheets, they were quite lazy and wouldn't always put the right size fitting sheet on my bed. In fact, most of the staff members are lazy.

2025-01-03 • via Nuitee
A
Anonymous • solo traveller • us
1
Bad
2024-11-08 • via Nuitee
L
Lowery • solo traveller • um
10
I loved it
Pros:

I liked everything about it

Cons:

I really don’t think there could be much done to make it better

2023-09-30 • via Nuitee
T
T. • review category business travellers • us
1
Run don't walk to ANY other hotel this this one
Pros:

Cleap

Cons:

Staff was very unprofessional. Motel reminded us of some type of halfway house or rehabilitation program.

Drugs,drama everywhere. Site pics vs realty is a complete false advertisement.

There is some type of illegal operation going on in there. Felt very unsafe and unwelcome.

2023-09-05 • via Nuitee
B
Betsy • family with young children • us
1
Bad
Pros:

The pictures online are deceptive. This place is horrible. When I arrived the manager gave me one key and said "take a look at the room amd if you like it we can do the check in" . That was a huge red flag. When I opened the door I was horrified. If I say the room was dated u would be lying. The beds where falling apart, the night stands had 100s of burn marks from.vigarettes. the refrigerator was dented and leaning to one side.

2023-08-16 • via Nuitee