ULIV Polanco

Hotels
•
Independent
8.4 (59 reviews)
362 Edgar Allan Poe Polanco III Sección, Mexico City, CDMX, 11540 , Mexico City , MX
52-55-6611 2881

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Pets allowed

Facilities

Fitness facilities
Free WiFi
Luggage storage
Designated smoking area
Wheelchair accessible
Outdoor furniture
Picnic area
Elevator
Fitness facilities
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Cozy apartments
Cons:
Lack of amenities
Small room size
Noise from street

Categories

Cleanliness
7.81
Concerns about the management not responding adequately to basic needs and cleaning issues.
Service
9.28
Staff were helpful and responsive, but some felt like they were bothering them.
Location
9.82
Outstanding location with proximity to many attractions and walkable areas.
Room Quality
7.77
Rooms are described as small with some functional issues but generally cozy.
Amenities
7.3
Basic amenities were lacking, such as insufficient cleaning supplies and cooking tools.
Value for Money
8.26
Perceived value diminishes due to inadequacies in cleanliness and amenities.
Food and Beverage
8.31
No specific feedback, so assumes standard quality for this hotel tier.
Overall Experience
8.68
General satisfaction despite some issues, overall a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:23

Property Description

Discover ULIV Polanco, the perfect blend of comfort and convenience in the vibrant heart of Mexico City.

Recreational Amenities
Dive into relaxation with our indoor pool and keep active in our state-of-the-art fitness center. Whether you’re unwinding after a busy day or maintaining your workout routine, our amenities cater to your every need.

Thoughtful Accommodations
Experience your own home away from home in one of our 21 individually decorated guest rooms. Each features a fully-equipped kitchen and modern comforts, including 42-inch Smart TVs for your entertainment.

Convenient Location
Situated just steps from Antara Polanco and Avenida Presidente Masaryk, enjoy easy access to shopping, dining, and cultural attractions, all within a short distance.

Your ideal stay awaits—book your escape at ULIV Polanco today!

Important information:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 59 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.82
Room Quality: 7.77
Amenities: 7.3
Value for Money: 8.26
Food and Beverage: 8.31
Overall Experience: 8.68
B
Bruno Alejandro • solo_traveller • mx
8
Pros:

Ubicación

Cons:

Que no te dejan usar nada de las instalaciones ni amenidades, solo es para dormir, entonces no deberían subir fotos de la alberca ni de ninguna amenidad

2026-05-29 • via Nuitee
A
Anderson • extended_group • gb
10
2026-05-26 • via Nuitee
M
Mónica Alicia • family_with_children • co
7
Pros:

Buena ubicación. Buenos espacios.

Cons:

Falta limpieza. Toallas percudidas y manchadas. Difícil obtener servicio de aseo, a pesar que se pagaba como extra

2026-05-25 • via Nuitee
V
Victoria • solo_traveller • mx
10
Pros:

Me encantó la ubicación, la zona se siente muy segura para caminar incluso de noche y quedan cerca una gran variedad de restaurantes, cafeterías y museos!
Además la estancia fue muy cómoda y tranquila.

2026-05-25 • via Nuitee
S
Sergio • family_with_children • mx
10
excelente y servicio excelente
Pros:

el departamento esta increible, los elevadores y areas comunes son de primer nievel, el equipamiento esta correcto y solo unpoco percudido el marmol del baño. pero es lo minimo

Cons:

seria bueno tener ventiladores de trtecho por que el calor para dormir, la presion del agua caliente es baja pero fue lo minimo por lo que tienes de ubicacion y vista

2026-05-04 • via Nuitee
A
Anderson • couple • gb
10
amazing
Pros:

the staff at this ULIV were incredily helpful

2026-05-01 • via Nuitee
O
OSCAR • family_with_children • mx
10
Pros:

Una atención excelente, una vista y ubicación increibles!

Cons:

Todo excelente!

2026-04-07 • via Nuitee
E
Eyal • solo_traveller • us
10
Great spot with pool and gym in the middle of Polanco
Pros:

Great communication with property management.

Cons:

Everything was super great

2026-04-03 • via Nuitee
A
Alan Romero • family_with_children • mx
10
Pros:

Me encantó las vistas y la tranquilidad que hay ahí junto con el personal que te atiende es muy buena la experiencia que te genera

2026-03-30 • via Nuitee
J
Juan carlos • extended_group • es
4
No volveria a este Uliv especificamentee
Pros:

El bano de la entrada tenia un olor horrible.
El bano de la recamara estaba tan pequeno que era dificil moverse

Cons:

El olor
No encontre como conectarme a wifi, normalmente los Ulivs en donde me habia hospedado tienen un QR en la entrada

2026-03-27 • via Nuitee
A
Anupam • family_with_children • us
5
Great location , great city - ok apartment.
Pros:

Location was good - in Polanco next to a mall . The neighborhood is decent. Washer and dryer were in the apartment so that was a big plus. Check-in and Checkout were easy and we did not have any issues

Cons:

We were in the 1st floor apartment . Being so close to the main street , traffic noise was constant. However , what we did not like was that the doors to the balcony and a window in the bedroom (that open into the main hallway) did not lock at all and did not provide any sound insulation from outside noise. While the staff tried to fix it - it did not help.

Also - the bathrooms are smaller than they look in the picture and did not have adequate ventilation ( no windows + small exhaust) so they always had a humid moldy smell.

2026-03-24 • via Nuitee
M
Miguel • couple • us
4
It was okay, not the best experience but fine for one night
Pros:

It was in a great location that was central

Cons:

There was no baggage holding after checkout even if my flight was late. Front desk staff was rude.

2026-03-03 • via Nuitee
L
Lara • solo_traveller • mx
10
Excelentes amenidades.
Pros:

La decoración de los cuartos es muy linda, excelente servicio!

2026-01-29 • via Nuitee
J
Jessica • solo_traveller • mx
10
Me agrado la habitación.
Pros:

Es la primera vez que me quedo y me agrado el lugar, sus alrededores son muy lindos y se puede caminar tranquilamente.

2026-01-21 • via Nuitee
M
Manuel Acevedo • solo_traveller • mx
10
Excelente atención.
Pros:

Desde que llegué la atención fue amable y atenta ante cualquier cosa que yo necesitara.

2026-01-21 • via Nuitee
M
Marcos • family_with_children • us
8
The best location in Polanco - walking distance from many landmarks.
Pros:

Excellent location in Polanco and amazing city views.

Cons:

N/A

2026-01-12 • via Nuitee
N
Nico • solo_traveller • de
5
2026-01-08 • via Nuitee
A
Alejandro • extended_group • ar
3
Cons:

Muchos problemas con el calefon que no daba agua caliente y después tampoco regulaba bien…
En un momento cambiaron no sé qué cosa y se olvidaron de poner el codo o tubo…
La ubicación es bastante ruidosa para ser un piso 15

2026-01-08 • via Nuitee
A
Abramides • solo_traveller • br
6
Razoavel
Pros:

Localización

Cons:

Segurança: a trava automática não funcionou por 3 dias. Mesmo após mencionar na Uliv

2026-01-08 • via Nuitee
V
Vijay Mahadevan • extended_group • fr
5
Needs attention / upkeep. Great location though. Security and staff response was quick.
Pros:

Location is excellent

Cons:

Very bad damage smell, hot water automatic switch (was attended after complaint)
During mid stay cleaning, fresh towels were not provided. Used towels were folded and kept. No additional toilet roles or coffee capsules. All kept at minimum to check the box

2026-01-03 • via Nuitee