Canopy By Hilton San Antonio Riverwalk

Hotels
•
Canopy by Hilton
8.8 (1323 reviews)
123 N. Saint Marys St. , San Antonio , US
+1 210-404-7516

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent Riverwalk location
Friendly, attentive staff
Onsite restaurant and bar (good atmosphere)
Comfortable, modern rooms for many guests
Complimentary drinks at check-in / personalized welcome
Cons:
Cleanliness issues for some (stained bedding, hair)
Unexpected destination fees / extra charges
Some rooms smaller or different than advertised (no carpet, bare concrete)
Occasional service failures in resolving guest complaints
Potential valet/wait times and parking concerns

Categories

Cleanliness
6.5
Mixed reports: several guests noted stained bedding and hair found in rooms, and at least one guest waited for sheets to be changed — lowers score despite other guests saying rooms were clean.
Service
9.5
Generally very positive: multiple mentions of friendly, attentive and helpful staff, personalized welcome message and complimentary drinks at check-in; one notable failure to resolve a guest complaint decreased but did not negate overall strong service sentiment.
Location
9.8
Outstanding and repeatedly praised: several reviewers highlighted the hotel's prime Riverwalk location and convenience to San Antonio attractions.
Room Quality
9.3
Mostly positive: many guests called rooms spacious, comfortable and modern, though some noted smaller-than-advertised rooms, bare concrete floors in some units, and a few loose fixtures — overall still high-quality feel.
Amenities
9
Strong amenities: onsite restaurant/bar, outdoor bar area and complimentary check-in beverages were praised and seen as valuable additions to the stay.
Value for Money
8.1
Mixed: good value for many guests given location and offerings, but complaints about unexpected destination fees and extra charges (early check-in fee) lowered perceived value for some.
Food and Beverage
9.2
Positive mentions of Domingo restaurant atmosphere and a well-regarded hotel bar; complimentary drinks at check-in also noted favorably.
Overall Experience
9
Overall pleasant stays for most guests thanks to location, staff and amenities; a subset of guests had significant negative experiences (cleaning issues, billing/fee disputes) but overall sentiment is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Riverfront Restaurant and Terrace Bar
Experience dining with a view at our riverfront restaurant and Third Floor Terrace Bar, both overlooking the picturesque San Antonio River Walk.

Comfortable Guest Rooms
Relax in our modern guest rooms equipped with free WiFi and a fridge for your convenience.

Convenient Location
Located in the heart of San Antonio on the River Walk, our hotel is near popular attractions like The Alamo and Tower of the Americas, making it the perfect choice for your stay.

Book your stay at Canopy By Hilton San Antonio Riverwalk now and immerse yourself in the vibrant culture of San Antonio!

Important information:

Please note that the hotel offers valet parking only and do not have self-parking available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 61 per day.

Location

Property Video

Guest Reviews

8.8
Based on 1323 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.8
Room Quality: 9.3
Amenities: 9
Value for Money: 8.1
Food and Beverage: 9.2
Overall Experience: 9
J
Jordan • couple • gb
5
Pros:

It is a nice property and is in a great location.

Cons:

Unfortunately, my stay was disappointing. I found stains on the bedsheets and had to wait 30 minutes for them to be changed, as the hotel was unable to offer me another room.

I contacted the hotel afterwards to give them the opportunity to address the experience and asked whether a goodwill gesture might be possible. However, I was told that because I had booked through Booking.com, I would need to take it up with them, and there was nothing the hotel could do.

I wasn’t expecting anything unreasonable, just some acknowledgment of the inconvenience and an effort to make things right. Unfortunately, the lack of care and willingness to resolve the issue was as disappointing as the initial problem.

I would not stay here again.

2026-10-28 • via Nuitee
A
Angela • extended_group • us
10
2026-10-26 • via Nuitee
K
Kelly • family_with_children • us
10
2026-10-25 • via Nuitee
V
Veronika Ileana • family_with_children • us
10
Great view
Pros:

Great love it

Cons:

Clean and nice

2026-10-24 • via Nuitee
M
Michelle • couple • us
10
We thoroughly enjoyed everything about our stay and would definitely stay here the next visit to San Antonio!
Pros:

The property was beautiful and we loved the outdoor bar and restaurant onsite. Very convenient and in the heart of all things San Antonio! Also the decor was fun!

Cons:

I can’t think of anything we didn’t like. We didn’t have a car but parking may have been an issue and waiting on the valet if there were several people wanting their car at the same time.

2026-10-23 • via Nuitee
C
Cristobal • couple • us
10
Excelente
Pros:

Limpieza y buena ubicacion

Cons:

Que el check out es muy temprano

2026-10-23 • via Nuitee
J
John • couple • us
10
Pros:

Room very comfortable as was bed. Staff super friendly and helpful. When checking in greeted with a beer or water. Was right on the Riverwalk and food and drink all along the Riverwalk for miles. Loved our stay.

2026-10-22 • via Nuitee
J
JennIfer • couple • us
6
Okay
Pros:

Location

Cons:

Not exactly clean. A lot of hair lying around.

2026-10-22 • via Nuitee
H
Haylee • couple • us
3
I definitely wont be getting a room here again
Pros:

The location

Cons:

Didn’t have a view of the riverwalk that I paid for. Was given a broken pack and play for my baby. And the bedding was stained

2026-10-22 • via Nuitee
M
Monica • couple • us
10
Our stay was excellent and we will definitely be back.
Pros:

Location and cleanliness. It was also modern.

Cons:

We enjoyed everything

2026-10-22 • via Nuitee
A
Anisa • couple • us
10
2026-10-22 • via Nuitee
A
Alberto • couple • br
8
2026-10-21 • via Nuitee
C
Chapman • solo_traveller • au
10
2026-10-20 • via Nuitee
I
IRENEUSZ • couple • us
7
Great location, nice hotel but failed to meet certain expectations
Pros:

Location was outstanding, right on the river walk. Domingo restaurant has a very nice setting and atmosphere. Friendly staff all around.

Cons:

Bare concrete floors in rooms, the online photos showed a rug/carpet, however they do provide slippers. Room smaller than expected based on advertised square footage. We arrived at 1pm and rooms were available, but still charged $25 for early check-in, felt a bit nickel & dimed for this. Some of the fixtures in bathroom were loose.

2026-10-20 • via Nuitee
J
Jorge • family_with_children • pr
10
Pros:

Staff attentiveness, accommodating to our requests. Hotel bar and restaurants are great. Location exceptional.

Cons:

The one thing that seemed odd was the entry lobby. The reception desk is somewhat informal with desks with a lot of exposed cables in a small lobby. This first impression does not match what happens after which is better.

2026-10-19 • via Nuitee
J
Jeri/Travis • extended_group • us
10
Fabulous location right on the River walk
Pros:

It was a wonderful surprise to have a personalized welcome message displayed on the TV screen. Room was beautiful, spacious and comfortable.

Cons:

n/a

2026-10-17 • via Nuitee
N
NORBERTO • family_with_children • us
10
2026-10-16 • via Nuitee
T
TK47 • solo_traveller • ng
9
Excellent location by the river walk. Very attentive and helpful staff
Pros:

Excellent location by the river walk. Very attentive and helpful staff

2026-10-15 • via Nuitee
R
Robert • couple • us
10
2026-10-14 • via Nuitee
M
Ma Angélica • couple • cl
6
Bien ubicado pero caro
Pros:

Ubicacion

Cons:

Cobran extra por valet, impuesto x cerca del rio y desayuno a pedir, caro

2026-10-13 • via Nuitee