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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Luggage storage
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Safety deposit box
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Tour desk
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Hot tub/Jacuzzi
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Massage services
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Packed lunches
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Solarium
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Kid meals
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Key card access
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Mobile app for room service
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Happy hour
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Television in common areas
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Free wired internet
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Snorkeling on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Internet access
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Housekeeping on request
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Wine release events
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Amenities
Hotel La Isla boasts a range of luxurious amenities including a hot tub, room service, and free WiFi. Each room is equipped with air conditioning, a flat-screen TV, and a balcony with stunning city views.
Convenient Location
Situated in Puerto Ayora, this hotel is conveniently located near popular attractions such as La Estacion Beach, Los Alemanes Beach, and Tortuga Bay. The San Cristóbal airport is just 83 km away, with the option of a paid airport shuttle service provided by the property.
Comfort and Security
Guests can enjoy a comfortable stay with features like bed linen, towels, and a safety deposit box in each unit. The shared lounge, terrace, restaurant, and bar provide ample spaces for relaxation and socializing. Ready to experience the perfect blend of comfort and luxury? Book your stay at Hotel La Isla now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
No parking available.
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for US$40 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Outside of a few issues, Hotel La Isla was wonderful. The hotel itself is beautiful, and the patio is a wonderful space to sit with a glass of wine in the evenings and enjoy the ocean views. The staff are incredibly friendly and accommodating, and always willing to answer questions and help to make recommendations and reservations. They did not disappoint!
In regard to the location, we thought it was perfect. It is half a block in from the main street which provided convenience, yet a sense of peacefulness.
Unfortunately, this hotel has a lot of work to do in regards to breakfast and food safety. During our stay at multiple hotels in the Galapagos, they are the only hotel to put out fresh fruit, vegetables, meat, cheese and bread uncovered for long periods of time. When we arrived for breakfast, the food was absolutely covered in fruit flies. I shared my concern with the staff, but they did not appear overly concerned and did nothing to rectify it. The coffee is made in a dirty, home grade (non-commercial) coffee pot, and was mud by the time we made it down for breakfast. The breakfast experience is very disappointing for the price of this hotel.
The only other issue we had was that our air conditioner broke down so we had to be temporarily transferred to another room, but to be fair, the hotel did what they could to rectify it.
Ubicación privilegiada a una cuadra de la Av. de comercio principal, cerca a muchos restaurantes de la zona, se puede caminar hasta la Estación de Darwin y hasta el muelle. Desde la Terraza se alcanza a ver el atardecer en el mar. El desayuno es rico.
Super hotel and staff. Everyone was super friendly and helpful. We had a nice breakfast buffet included too. The location was great with easy access to Charles Darwin Drive and all of the dining, shopping, and boat pier amenities/activities which are plentiful along that drive. On our last morning we strolled down to the Charles Darwin intersection to take one more beautiful sunrise photo.
We had a wonderful stay here. The whole team is extremely attentive, and the owners truly care about their guests, making you feel genuinely welcome. Everything is very well maintained, the breakfast is simple but delicious, and everything runs smoothly and efficiently, always adapted to your needs.
Our room was very spacious and had a lovely view of the garden, which made our stay even more enjoyable. Overall, this place gave us a great experience and a really pleasant moment during our time on Santa Cruz.
This place felt like a proper boutique hotel; great service, exceptional rooms, and friendly staff.
The breakfast was great, and the support in selecting our activities was on point (they have a tour operator on-site). It was also ideally situated to get to the tours and restaurants.
Just a small thing; since we spent most of our time in the water at Santa Cruz, it was hard to dry out our clothes in the room, but the staff unlocked one of the balconies for us to dry them on which was good service.
Beautiful terrace - even better than the pictures. The staff were very lovely.
The hotel is undergoing building works to add a second building. We were initially put in one of the rooms in this new building, which was extremely dark, with no external window. It felt like being put in a basement. We had booked a room with a balcony so this was a bit of a shock. We told this to the staff, who were extremely accommodating and moved us to another room after the first night, which had a lot more light, but still didn't have a balcony. It turns out that only some of the rooms have balconies, but most do not. The hotel could do with listing the different types of rooms separately on here, rather than grouping them all together under "double room". Due to the building works, there was hammering against our wall starting around 8am each morning. Also the hot tub is kind of in the middle of a building site at the moment.
El cuarto era muy cómodo y la ubicación muy buena, a solo unos pasos de la calle principal, cerca de restaurantes, tiendas y a pocas calles del muelle.
El desayuno era discreto y nos tocó convivir con un grupo de obreros que estaban trabajando en una refacción y hacían mucho ruido
A hidden gem close to all the restaurants . Very pretty room with a very comfy bed . The reception staff were excellent -very welcoming and helpful.
I liked it all
Quarto espaçoso. Bom café da manhã. Toalhas de banho, roupão suaves. Cama e lençóis confortáveis.
Não há janela no banheiro. O quarto do térreo tem janela para o corredor aberto e qualquer pessoa andando pelo hotel pode ver você lá dentro, ou seja, tivemos que manter as cortinas fechadas. O secador de cabelos é muito fraco e não esquenta o suficiente para secar cabelos de tamanho médio.
Upstairs seating area and large spacious rooms
They are doing construction and couldn’t enjoy the rooftop jacuzzi because people were working on the adjacent roof.
Fantastic property, location was excellent, staff was very efficient, engaging friendly and so helpful.
Clean, well appointed hotel in great central location. Very helpful staff both ahead and during stay. Nice breakfast.
Jacuzzi could have been a little warmer but only only minor issue.
Staff were friendly and professional.
Location terrific
View from terrace wonderful
Coffee facility very useful
Nothing
the hotel is functional, with big bedrooms and clean, spacious facilities. very good location.
there was no lift, our room was on the second floor. maybe not the type of hotel i would choose for a longer stay, if you dream about something more cozy or special.
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