Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean
Cons:
Overpriced
Unacceptable check-in experience
Limited services

Categories

Cleanliness
7.83
Overall clean, but issues during check-in and room temperature affected perception.
Service
8.8
Staff were friendly and helpful despite some procedural inefficiencies.
Location
8.84
Good location for offices and nearby attractions.
Room Quality
7.79
Rooms are quirky and minimalistic; some guests found them underwhelming.
Amenities
7.82
Limited amenities and services; some complaints about heating not working.
Value for Money
6.78
Overall perceived as overpriced given the services and check-in experience.
Food and Beverage
7.83
Breakfast offered but issues with convenience; generally decent.
Overall Experience
8.3
Experience affected by some service issues, but still decent overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:58

Property Description

Luxurious Accommodation

The City Garden Hotel offers a luxurious stay next to a green park, just minutes away from Zug's city centre. All rooms are stylishly furnished, air-conditioned, and equipped with modern amenities like flat-screen TVs and mini-bars.

Culinary Delights

Indulge in a variety of speciality dishes made from fresh ingredients at the hotel's CU Restaurant, Bar & Lounge. Whether you're craving a hearty meal or a light snack, there's something to satisfy every palate.

Convenient Amenities

Parking is available on-site for your convenience, allowing you to explore the city with ease. Experience comfort, convenience, and exceptional service at City Garden Hotel - book your stay now!

Important information:

If you need to cancel your booking please do it online or contact customer service. Online bookings can not be canceled with the hotel directly.

If you expect to arrive outside the following reception hours or on Saturdays, please check in at Parkhotel Zug, Industriestrasse 14, 6300 Zug:
- Monday to Thursday 06:30 to 23:30
- Friday 06:30 to 15:00
- Sunday 14:00 to 23:30Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 15 per day.

Location

Guest Reviews

8
Based on 96 reviews
Cleanliness: 7.83
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 6.78
Food and Beverage: 7.83
Overall Experience: 8.3
A
Agneta • solo_traveller • se
8
Tråkigt med stängt hotell vid ankomsten men fantastiskt fint läge o rum.
Pros:

Läget framför allt. Parken allt det gröna utanför fönstren och ändå så centralt. Perfekt

Cons:

Att komma till hotellet kl 22 en lördagkväll med bokat rim o finna ett alldeles svart och låst. Inget personligt meddelande. Vid bokningen skrev jag att jag anlände kl 22. Jag fick tolka ett allmänt anslag om öppet- och stängningstider. Och vart jag skulle gå - till ett grannhotell ett kvarter bort - med packning. Sen tillbaka med ett nyckelkort o komma in på ett mörkt hotell utan en människa där. Men rum o det gröna läget och frukosten uppvägde något den trista ankomsten.

2026-01-19 • via Nuitee
S
Senem C. • couple • ch
7
Pros:

Das Frühstück war gut.

Cons:

Es wäre toll gewesen, das Frühstück im City Garden Hotel einnehmen zu können. Für ein Frühstück zum Park Hotel zu laufen und mit den Koffern zum Park Hotel, für ein Check out, gehen zu müssen, ist umständlich und nicht Gästefreundlich.

2026-01-19 • via Nuitee
F
Florencia • family_with_children • ch
8
It is a weekend hotel for a few days maximal
Pros:

Great location near city centres

Cons:

Nothing in particular

2026-01-11 • via Nuitee
C
Christian • solo_traveller • za
5
I feel I overpaid for my stay. Next time I would rather stay at the Park Hotel again.
Pros:

Fresh salmon at breakfast. Friendly staff and everything was nice an clean. Wifi Also good.

Cons:

Inconvenient to walk so far as it was at the sister hotel for Breakfast. Breakfast selection was limited and always the same. Hardly anyone at the desk at night. Feels like it was not good value for Money.

2026-01-04 • via Nuitee
C
Carol • couple • gb
7
Served a purpose but v expensive
Pros:

Location good for office

Cons:

Price and rooms very quirky

2026-01-02 • via Nuitee
V
Vyacheslav • extended_group • ae
10
2025-12-19 • via Nuitee
P
panagiotis • solo_traveller • gr
10
2025-12-05 • via Nuitee
D
Denis • solo_traveller • ae
8
2025-11-18 • via Nuitee
J
Jorn • solo_traveller • de
4
Unacceptable check-in procedure overshadows otherwise decent hotel
Pros:

Breakfast. Cleanliness

Cons:

I arrived Sunday at 1pm (yes, pm not am) - hotel was closed, no staff there. Without key no entry. Only a small note saying please walk 10min to another hotel to check-in to get the key. But it was raining at 10 degree celsius and no umbrella. No way to store the luggage. So I had to walk with my suitcases through the cold rain to check-in with my clothes and suitcases getting quite wet. And that reception - just said it's hotel policy to be closed during the day when foot traffic is low, nothing they can do. No apology, not even offering transport to go back.

This is just unacceptable for a hotel of that price.

Room was also overheated during night even if windows open and aircon on lowest setting.

2025-11-05 • via Nuitee
B
Benny • solo_traveller • be
8
2025-10-15 • via Nuitee
S
SANDRA • solo_traveller • fr
8
Pratique
Pros:

Pratique
Bon petit déjeuner simple
Calme

Cons:

Pas de possibilité d’ouvrir la fenêtre

2025-09-17 • via Nuitee
W
waterlily_17_99 • Business
6
Minimalist hotel but clean and friendly staff.
Pros:

Minimum amenities, older hotel with limited services. They don’t have guest services or ice machines. If you need ice, must come downstairs to reception since there’s only one staff member during evening hours (9pm) so no room delivery. Heating unit doesn’t work despite thermostat adjustments. There are no artwork or paintings in rooms so it looks like you are living in a college dormitory. While the staff is nice, quiet neighborhood, and room is clean, I would opt for their sister Park Hotel next door, for future visits. It’s also 15min walk from Zug center.

2025-09-08 • via Tripadvisor
A
Andre • family_with_children • ch
9
Tolles Hotel im Grünen wenige Minuten vom See
Pros:

Tolle Lage, schönes Design, Junior Suite war sehr gross mit tollem Blick und allem was es braucht. Das Frühstück war gut und der Pool im Nebenhaus super für uns mit Kind. Das Personal war super freundlich und Check in und out super fix. So muss es sein.

Cons:

Nichts…

2025-09-07 • via Nuitee
M
Martin • couple • ch
1
überteuert
Cons:

Vollkommen überteuert.
Keine Rezeption und kein Service. Zum Auschecken, sollte ich in das Partnerhotel gehen.
Abends gab es weder eine Bar oder etwas zu essen, da kein Personal anwesend war.

2025-09-04 • via Nuitee
S
Stephan • couple • ch
10
Mit dem Velo auf der Durchreise. Die Stadt besichtigt und am See flaniert
Pros:

Sehr umfangreich alles vorhanden

2025-08-28 • via Nuitee
S
Semenov Ilia • couple • de
1
Nothing special, no appropriate values for 1200 EUR for 3 nights
Cons:

1. Had to extra pay for my partner. Not just for breakfasts, but her stay!!!
2. Breakfast on the 1st day was 300m outside the hotel
3. We were not allowed to leave our bags up to 9.00 PM, only up to 8.00 PM. We had to take it with us (just wanted to visit Lucenre in our spare time)

2025-08-22 • via Nuitee
C
Catherine • solo_traveller • gb
10
Lovely Rooms. Take the train from Zurich. Cabs are extortionately expensive
Pros:

I liked the location, I loved how comfortable the room was and the amenities. The staff were very helpful. Nice little town, the station was closeby, which I wish I had known before traveling.

Cons:

I didn't like the breakfast. Stone cold and not very tasty. I would strongly advise you to take the train from Zurich. I got a cab and it cost me 260Euros for a 40 minute ride, but the train was 10Euros.

2025-08-20 • via Nuitee
L
Leandro • couple • pt
9
Perfeito para descansar.
Pros:

Localizado numa cidade muito bonita, o hotel ficava num local mais tranquilo o que é ótimo e o quarto era confortável.

Cons:

A piscina e o spa não ser no hotel onde estávamos, era noutra rua.

2025-08-05 • via Nuitee
F
Florencia • family_with_children • ch
10
2025-07-17 • via Nuitee
V
Vision311 • couple • ch
7
2025-07-12 • via Nuitee